INTERNSHIP REPORT ON PTCL Pakistan Telecommunication Company Limited,

PREPARED BY

Muhammad Asim Rashid MBA-HRM SESSION 2005-2007 DEPARTMENT OF MANAGEMENT SCIENCES Alama Iqbal Open University Islamabad

EXECUTIVE SUMMARY His report is a necessary part of MBA degree program. Department of management sciences of

My learning experience with PTCL begins with my joining from March 28, 2006 to may 01, 2006 I would like to highlight this that my experience with PTCL was very memorable and full of HRM practices are described in relation with their functions to improve performance. After

After the detailed description of PTCL’s HRM practices some recommendations are given to re

INTRODUCTION

Even years into a new century, the telecom sector of world finds itself at crossroads after

So far PTCL is the sole land line service provider of Pakistan. PTCL is the giant of Pakist

Pakistan is amongst one of the leading nations in the region where the telecom sector refor Telecom sector has emerged as the largest recipient of FDI in Pakistan during the last few

BRIEF HISTORY Pakistan Telecommunication Corporation (PTC) set sails for its voyage of glory In December

Similarly, Mobilink also plans to invest $500 million in 2008-09 for improvement of quality During the last four years Pakistan’s telecom sector has experienced unprecedented changes

It is viewed that stiff competition, squeezing profit margins and lack of investment resour

Despite a difficult time for Pakistan economy, generally the telecom sector exhibited posit

Pursuing a progressive policy, the Government in 1991, announced its Plans to privatize PTC As telecommunication monopolies head towards and imminent end, services and infrastructure

Internship Report post-monopoly era with deregulation of the sector in January 2003. On the

PTCL is in process of enhancing organizational and business Proficiency through vertical in

Pakistan Telecommunication Corporation (PTC) took over operations and functions from Pakist

Pursuing a progressive policy, the Government in 1991, announced its plans to privatize PTC

In 1995, Pakistan Telecommunication (Reorganization) Ordinance formed the basis for PTCL mo

PTCL launched its mobile and data services subsidiaries in 2001 by the name of Ufone and Pa

As telecommunication monopolies head towards an imminent end, services and infrastructure p

Last Year, in middle of 2005 Government of Pakistan had decided to sell at least 26 percent There have been various changes in the company due to privatization. Such examples include

Historical Background Posts & Telegraph Dept. established Pakistan Telegraph & Telephone Deptt. Pakistan Telecom

PTCL is currently the largest telecommunication services provider in Pakistan. It possesses

CURRENT SITUATION OF ORGANIZATION

After having brief introduction from past end of PTCL now we move towards the current situa

Structure of organization Technical & operational Net work Services provided by PTCL Financ Structure of organization

An Organizational Structure clarify the roles of personnel of an Organization and to determ

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Internship Report Presidents (EVPs) like EVP (Finance Central), EVP (Marketing), EVP (HR Ce There are also Regional Heads (General Managers) to head PTCL Regions then come the Senior In non-gazetted staff there are Engineering Supervisors Operations /Switching /Power plant

All the staff is recruited by the HR Department headed by SEVP HR. The HR experts are respo -7Internship Report MAIN OFFICES The Head Office of Pakistan Telecommunication Company Limited is situated in Sector G-8/4,

PTCL MAIN AGENDA FOR ACHIEVING GOAL

The Pakistan Telecommunications Company Limited (PTCL), has mad an investment of US$ 50 mil The consortium of nine leading telecom operators signed the Construction and Maintenance Ag The cable design covers a distance of almost 14,000 kilometers and the system is likely to PTCL and the other members of the consortium intend for this system to meet the ever growin The nine companies that form the consortium include Bharti (India), Etisalat (UAE), France

Sher Bahadar Khan, Executive Vice President of PTCL stated that this project was an importa

He stated that this project will also play a pivotal role to provide effective resilience t Earlier, the Chairman of the Interim Management Committee of the IMEWE Consortium, Mr. K P Technical & Operational Net Work

Telecommunication Authority (PTA) issued a license to Pakistan Telecommunication Company Li Switching Technology

There are 7 different kinds of switching technologies currently operational in PTCL network With these different switching technologies PTCL is running its huge network and providing

Current PTCL Network

Installed capacity Working connections Total exchanges Telephone density per 100 population 4,405,161 2962 2.9 242 154 387,490 2092 1898 4591km 127.2km 3241km

These are few basic facts about PTCL network. So taking over from posts & Telegraph Departm - 10 -

TECHNICAL AND OPERATIONAL MILE STONES

PTCL is continuously improving its network. During the year 2007 PTCL installed capacity wa Computerized Fault Management System

This feature of PTCL improved network & is being used to register & rectify Land Line Fault Launch Of IN Platform

To augment the capacity and introduce additional value added services a new Intelligent Net Optical Fiber Junction Access Network

To further support the launch of new services the optical fiber junction access network has

This was the brief introduction of PTCL network now we move further and develop our underst

SERVICES OF PTCL

Pakistan Telecommunication Company Limited not only Provides Conventional telephone facilit Services for Consumers

These services are basically for the common users (Individual/home users) those use telepho New Telephone Connections:

As mentioned earlier, PTCL is presently the only telecom company, who provided fixed-line t Broadband

Broadband Pakistan is now available in over 167 cities/towns including Lahore, Karachi, Isl

With the option of subscribing to the speed of (1Mbps, 2Mbps,) and (4Mbps) packages, you ca Calling Card Calling cards are available at all PTCL Customer Service Centers, Ufone franchisees, Vfone Conference call

PTCL Conference Call is designed to enable PTCL customers to make more than one call at one Dial-up Vfone

PTCL Vfone Connection comes with CDMA 2000 1x technology (phone model dependent feature) wh

EVO Wireless Experience the evolution of the broadband revolution with PTCL Evo - the ultimate solution PREPAID CALLING CARDS:

PTCL calling card is the most popular choice of millions of customers all over the country.

Comes in easily affordable denominations of Rs. 100, 250, 500, 1000 and 2000. Easily availa How to use it: Scratch off the security coating on the indicated strip to get your card Pin Number.

Dial PTCL’s toll free number 1010 from any digital phone. Dial 1 for Urdu & 2 for English I

For International Call Dial 00+CountryCode+CityCode+PhoneNumber+#. E-BILL PAYMENT

Billing system is a part of customer services so providing connivance to its valuable custo

The basic concept of the service is to provide billing solution to PTCL customer. The same

Through these cards customer can pay his bill on phone. No additional charges for bill paym DIGITAL FACILITIES:

PTCL offers a variety of features to digital exchange customers like:• • • • • • • • Hotlin

Prepayment Telephony Services (PPT)

With the changing trends most telecoms are diversifying their services towards Prepaid solu Target market Target market for the service can be segmented as follow:

Budget conscious subscriber Subscriber avoiding bill-depositing hassles People requiring ca Features: • • • • • • • • • Account number recharging Outgoing call pin setting Ca out - 15 Internship Report

SERVICES FOR CORPORATE CUSTOMERS PTCL is striving hard to facilitate its valued corporate customers at each level of service

IN BASED VALUE ADDED SERVICES • • 0800-Toll Free PTCL Calling Cards Domestic And Internatio

VALUE ADDED SERVICES • • • • • Universal Access Number (UAN) Universal Internet Number (UIN • • • • • • • • - 16 Internship Report

Universal Access Number (UAN):

UAN (Universal Access Number) service is ideal for organizations Engaged in marketing of pr • Voice Messaging Service: (VMS) With PTCL Messaging Service, you can have all for (or Desired) calls recorded when you are •

Security of message is ensured against eavesdropping through subscriber controlled password •

PTCL VMS is designed for those who do not want to miss a call or Fax because that can be be • •

Great for anyone owning a telephone or Fax, at home or business. Much more powerful and fle - 17 Internship Report

Features • • • • • • Call answer Fax Messaging Notification Capacity 10 messages Free for u PTCL Messaging Plus: •

PTCL MESSAGINH PLUS is designed for small and medium business enterprises having problems w •

PTCL MESSAGING PLUS will definitely handle these problems for you. Advanced messaging featu • Essential for time-conscious executives, frequent travelers and Professional groups.

Features: • Call answer - 18 Internship Report

Co- Location Centers Pakistan Telecommunication Company has taken land mark decision to establish co location ce Target market • IT companies • Telecom data companies - 19 Internship Report Universal Internet Number (UIN) 131 UIN 131 numbering scheme for internet services providers, represent exclusive code to each - 20 Internship Report Virtual Private Network (VPN) Communication is the secret of success in today’s highly competitive market. When it comes

Digital Cross Connect (DXX) Telecommunication networks are the most important infrastructure elements of any business t

• End to end digital connectivity on digital cross connect network • • • Country wide as well as global coverage Flexible bandwidth to suit the requirement Be - 21 Internship Report Target market

• Corporate customer • Software exporters • Data network operators • Airlines/travel agenci It is a near broadband experience suitable for household and small/medium sized organizatio • • • • • Faster and clear voice Fax and data communication on a single phone PRI provides thirty 64 - 22 Internship Report FINANCIAL ANALYSIS

Financial analysis of any organization is very necessary for the evaluation and assessment

In the financial analysis of P.T.C.L we will analyze some important information about the c

Current ratio Current Ratio is an indicator to determine the short term debt paying ability or the liquid

Quick ratio: Quick ratio or the acid test ratio also performs the same task as is performed by current r - 23 Internship Report

SUBSIDIARIES AND COMPETITORS As already mentioned, presently PTCL has to face war with major competitors in mobile phone SUBSIDIRAY/PRODUCT COMPETITOR Multimedia & Broad Band (ISP Product)

There is about 100 competitors of product throughout the country to provide Internet servic U-fone (Cellular service provider)

There are five competitors of Ufone in cellular phone industry i.e. Mobilink, Instaphone an PTCL Calling Cards (Product) Hello Cards, Call Point Cards, Call Mate Cards, Global Telecom Cards. Wireless Local Loop (V-Fone)

Go CDMA, Wateen Telecom & World Call are the Fixed Wireless Telephone competitors of V-PTCL - 24 Internship Report BRIEF INTRODUCTION OF SUBSIDIARIES UFONE

Launched on January 29, 2001, Ufone is growing cellular operator in Pakistan. Ufone service

U-fone has been a highly successful venture both in terms of subscriber uptake and coverage Current Situation of Ufone Ufone has started Sales in all the major cities of Pakistan which include Karachi, Lahore, - 25 Internship Report

Main Features Both postpaid and prepaid Ufone subscribers can enjoy any/ all Ufone services - 26 Internship Report

Multi Media & Broad Band (Phone n Net) Formerly Paknet Limited a fully owned Subsidiary of Pakistan Telecommunication Company Limi 31, 2008).

The Company commenced its business in January 2000 with a balance sheet size of over US $ 7 - 27 Internship Report COMPETITOR OF PTCL There is no meager competitor of PTCL in landline but with the growth of telecommunication Other players in Land Line industry: Operator Customers NTC 103,059 Brain Limited 7,376 World Call 11,347 Union Communication 3,500 Naya Tel 13,500

Mobilink Mobilink is a largest mobile phone company of Pakistan. Mobilink is currently having more t Telenor

Telenor is another cell phone company it have 17,841,074 subscribers which is 20 % of total - 28 Internship Report Warid Tel

Waridtel is also providing cell phone facilities in Pakistan. Waridtel having more then 15,

NEW COMPETITORS Other than mobile & land line PTCL is facing competition in F.W.T (Fixed Wireless Telephone Telecard World Call

501,680 468,335 This has added competition for PTCL (1,245,639) in WLL (Wireless local Loop) field.

- 29 Internship Report BRIEF ON MY INTERNSHIP WORK During my internship at PTCL I worked in fallowing department of PTCL

Marketing department Customer Care & Customer Services department HR department Revenue dep

Now we move department wise and give brief introduction of each department, and I will expl - 30 Internship Report

Marketing Department is called a revenue-generating department of an organization. Marketin So we will move in the pattern describe below: Marketing strategy of PTCL

Market segment

1. Marketing Strategy of PTCL For understanding the marketing department work flow and its function we must have clear pi - 31 -

Internship Report department so we have to move traditionally .Classically, Marketing has b

We will briefly discuss below the marketing strategy, product planning, development & manag - 32 Internship Report

2. Market Segmentation Basically PTCL segmented its market on two bases • To better implement customer services fe on the basis of services as: – Telephony – Data – Video

PTCL has segmented its market for its services and products to effectively deal with its cu - 33 Internship Report Service vs. Customer Matrix S.# A. 1 2 3 4 5 6 7 B. A. 1 2 3 4 5 6 7 B.

Type of PSTN UAN Tele. 0800 0900 VPN PPCC VOIP Customers M BASIC TELEPHONY & VALU ADDED SER - 34 -

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3. MARKETING MIX Product Planning: In PTCL, so far products had been planned and developed by the engineering department and m

Pricing Strategy: Being a government organization, PTCL is not authorized to determine the prices of its prod - 35 Internship Report technology whose rates are on the decline with the passage of time. PTCL

4. PROMOTIONAL STRATEGY PTCL is using following components of promotional mix for the promo

In promotional mix, PTCL’s main stress is on advertising in print and electronic media. PTC

Sales Promotion: PTCL charges 1/3rd rates on national calls from 06:00 pm – 07:00 am and lo - 36 Internship Report from 6:00pm – 6:00 am to attract customers to use its telephone service. • Personal Selling:

As PTCL is enjoying monopoly in fixed-line telephony, the Company has no Professional sales - 37 Internship Report

CUSTOMER CARE & CUSTOMER SERVICES DEPARTMENT PTCL has established its Customer Services Department at different levels the overview of t Corporate Customer Care Center Customer Services Centers Toll Free Help Lines Operation Region Level Tehsil Level For Complaint & Enquiry Now we briefly introduce the functions of these: - 38 Internship Report a) 1236 (Service Activation)

Corporate Customer Care Center To facili

This toll free No is used to change the tariff packages of land line, WLL (V-fone), PTCL ph

This facility is also Tol Free & is used to obtain the telephone numbers of some specific s To register the faulty Telephone complaints PTCL has established a Toll Free No 18 where a - 39 Internship Report

REVENUE DEPARTMENT The revenue generated by the marketing department through selling the company services/prod

Bill Printing & Distribution The printing is basically carried out by regional billing comp - 40 -

Internship Report debts collection on monthly bases. Now a days as incentive is also offere - 41 Internship Report

SWOT ANALYSIS OF PTCL Now we move towards the most important part of the internship report the SWOT analysis afte STRENGTH PTCL enjoy monopoly - 42 State of the Art International Gateway Exchanges & Satellite Earth

Internship Report State Of The Art International Gateway Exchanges & Satellite Earth Statio

Large Earnings As described earlier that PTCL with more then 4 million users having greet r WEAKNESS Image – Government organization - 43 Internship Report OPPORTUNITY Growth in telecommunication industry Image – Lack of customer focus

Image – Outdated peopl

More aware and technology understanding consumer –

THREATS Internet Telephony & other rapidly evolving technologies - 44 Internship Report My Project

Expected competition due to th

STAFF ROLE OF THE HUMAN RESOURCE DEPARTMENT The Human Resource department of the company operates in an auxiliary, advisory, or facilit - 45 Internship Report

POLICY INITIATION AND FORMULATION The SEVP of the H.R. Department is the individual most actively involved in policy revision

- 46 Internship Report

ADVICE A major portion of the activities of those engaged in staff personnel work is in the nature The H.R. Managers and their staffs are expected to be fully familiar with H.R. policy, the - 47 Internship Report

SERVICE The service responsibilities of the H.R. department are apparent when one examines such thi - 48 Internship Report Control The H.R. Dept carries out important control functions. It monitors the performance of line - 49 Internship Report

HUMAN RESOURCE DEPARTMENT FUNCTIONS H.R. Management activities are carried on both by the staff H.R. Dept and by operating mana - 50 Internship Report President of PTCL SEVP HR GM HR H.Q GM HR SOUTH KCH GM HR NORTH RWP * GM HR CENTERAL GM LABOR GM TRAINING RELATIONS S.M TRAINING HRP REGIONAL MANAGER HR S.M TRAINING LHR

S.E TRAINING R.T.T.S LHR OFFICE STAFF TO R.M HR S.E TRAINING RTTS MULTAN S.E TRAINING RTTS KARACHI S.E TRAINING RTTS ISLAMABAD H.R MANAGEMENT HIERARCHY AT PTCL * The staff tree for other GM’s HR (South, North) is also same as per GM HR Central. - 51 Internship Report

TRANSFER, PROMOTION, LAYOFF For these tasks the H.R. Dept serves primarily in a coordinative capacity. When employees a - 52 Internship Report

TRAINING AND DEVELOPMENT On-the-job training and coaching are performed by the line supervisor or by a specially des • • Telecom staff College Hari Pur Telecom Staff college Lahore Cantt.

The regional level staffs training schools are also involved for extending training facilit

The types of training being offered are: o Initial training for the new staff generally 03Internship Report o Promotion training courses. o Special emergent technology trainings. o - 54 Internship Report COMPENSATION ADMINISTRATION The work of designing and installing a job evaluation program is handled, for the part, by - 55 Internship Report

HEALTH AND SAFETY A significant part on occupational health programs is the identification and control of age - 56 Internship Report DISCIPLINE AND DISCHARGE

Discipline has two principal meanings. In the first sense it means “training that molds or

The H.R. department commonly assumes the responsibility for formulating the list of necessa

Most commonly, actual approval by the H.R. department has to be obtained before and employe - 57 Internship Report

LABOR RELATIONS When a union has been certified by the National Industrial Relations Commission N.I.R.C, as

The H.R. department plays very significant role in labor-management relations. The director - 58 Internship Report

BENEFITS AND SERVICES Included under this category are pensions, group life insurance, hospital and medical insur

The actual decision to establish or to expand these programs is nearly always made by top l - 59 Internship Report

ORGANIZATION DEVELOPMENT Organization development is a general approach for improving the effectiveness of an organi

Consultants are often involved in OD work they work jointly with management to collect data - 60 Internship Report

HUMAN RESOURCE PLANNING Another new function that has emerged in recent years in human resource planning (also call

1) Goals and plans of organization. 2) Current human resource situation including skills in - 61 Internship Report EQUAL EMPLOYMENT OPPORTUNITY Very commonly the Senior Executive Vice President (SEVP HR) in the company bears the major - 62 Internship Report PERSONNEL INFORMATION SYSTEM

Today, many organizations have staffs of people trained in mathematical analysis, computers - 63 Internship Report

HUMAN RESOURCE DEPARTMENT OF THE PTCL: The PTCL has won repute in the field of land line & WLL services for the domestic & commerc

RECRUITMENT: The department first determines the need of employees to be hired .The post against each va TRAINING: Then the qualified candidates undergo a training period under the banner of Human Resource - 64 Internship Report

TRANSFER: Human Resource Department of the company also deals with the transfer of the employees beca

EVALUATION: The employees are then properly evaluated by different evaluation criteria and procedures i

UNION: The union plays an essential part for the labor management relation .It bargains with the m - 65 Internship Report

WORK PLACE TRAINING: The work place training or on job training (O.J.T) is the key factor of the policies of the REFRESHING COURSES: The refreshing courses enhance the potential capabilities of the staff and the performance

PAY PACKAGES: The packages are also determined by the Human Resources Department. These are determined on

The promotions are on the seniority cum fitness basis .So the qualified and the efficient w - 66 -

Internship Report More over the Human Resource Department also cares for the old age benefi INFORMATION TECHNOLOGY: The information system is the core of the operating of the each and every organization. It - 67 Internship Report CURRENT HR ISSUES OF PTCL

PTCL offered VSS (Voluntary Separation Scheme) to its regular staff.

Under this program, all regular status employees under the age of 58 as of 15 November, 200

ACHIEVEMENTS THROUGH VSS PROCESS a) Decrease in Surplus/Not needed staff by 29979 staff members of all categories. b) Decrea Internship Report VSS Process & TimeLine VSS Announced Employees Acknowledge Receipt of VSS notification No later than 26 Nov, 2007

Employees calls VSS Support center to report Errors in Personal information No later than 1 15 Nov, 2007

Employees Submit option/Waiver Form to Accept or Decline VSS Post Marked No later than 14 J

Employees Call VSS Support center to confirm Receipt of Option Form After 15 days of submit PTCL Management Reviews & Accept or reject Applications Within 30 calendar days of Receipt Employees Receive Letter of Acceptance or Rejection Postmarked No later than 24 Feb, 2008 PTCL Management cuts Settlement Cheque Employees Submit Completed off Boarding & or Pension paperwork No Later than 15 days After No Later than 4 April, 2008 - 69 Internship Report WEAKNESSES: The Human Resource Department is not up to the mark for the proper appraisal system of the - 70 -

Internship Report The proper information system is not in progress for the Human Resource D Human Resource department lacks trained & related qualified staff and it is very difficult - 71 Internship Report

RECOMMENDATIONS The Human Resources should take less time in recruitment and training the staff. Highly qua - 72 -

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CONCLUSIONS: No doubt PTCL is enjoying monopoly but the time is came when competition will force company - 73 Change of Address Customer Request Not Verified Customer Verification Verified CRS save the balance and Change the Address in Both System (CARES & Single View) NIC Name of Owner Father’s Name Address Ph No. References CRC Send Document With Log in which he writes Address or May be Reason Bills Late Receive / Not Received/Return Customer Request Not Verified Customer Verification 1. Address is right, 2. Post is received if yes then who is received give the name of this Verified CRC Check the Reason of Problem NIC Name of Owner Father’s Name Address Ph No. References

CRC provide Bill @ that time and take corrective action 1. Change the address 2. Intimate t Bill Amount Problem Customer Request Not Verified Customer Verification Verified CRC Check the Billing No Problem NIC Name of Owner Father’s Name Address Ph No. References Problem Show the Bills or Records of calls CRC Will Make the Adjustment Activation/Deactivation of Value added Services Customer Request Not Verified Customer Verification Verified 1. If Value Added service is being offered by the PTCL. 2. Is the service already CRC check the option of package and product.

Request Reject NIC Name of Owner Father’s Name Address Ph No. References Request accept CRC open the value added service Change of Package Customer Request Not Verified Customer Verification Verified 1. Verify user’s previous payments clearance 2. What package user requested? CRC Check the Old Package NIC Name of Owner Mother’s Name Address Ph No. References Amount is clear CRC Change the Package and send the Log Complaint Registration for Faulty Phone (Land Line) Customer request (Dialed 18) Complaint registered got Complaint Number Complaint forwarded to the concerned Eng. Ops on CFMS Fault not rectified Carried over Fault 1. Verify Customer Address. 2. Verify Customer Name. T/No & customer address verification along with Nature of fault Fault rectified By Line Man 1. Verify Cabinet /DP/Pair. 2. Verify from Switch room. 3. Locate the concerned E.S,L/M 4. the fault to E.S,L/M Updated Data base on CFMS Online software (The fault is rectified) Verification by CFMS by dialing customer T/No Customer replied the CFMS by pressing 1 on his T/phone set Customer replied the CFMS by pressing any other digit on his T/phone set Fault Rectified T/phone is working properly Staff Request Approval Process Request rejected Employee Request for Leave

Parent SE Operation Verify Record Leave Balance Record in Master HRIS Data Sufficient Leave Balance in Hand Leave Balance Zero Forwarded to (Regional) Manager HR Leave Approved Leave Approved by (Regional) Manager HR Copy of Approval forwarded to G.M HR for master record (Leave) update. ORGANIZATION CHART OF PTCL PRESIDENT & CEO COMPANY SECRETARY G. M N. S. S SEVP (I/ AUDIT) G.M (I/ AUDIT) SEVP (STATE MGMT) SEVP (FINANCE) SEVP (TECHNICAL) SEVP (OPERATIONS) SEVP (HR & ADMN) * Detail is on page 51* SEVP (IT) SEVP (CORPORATE AFFAIRS) EVP (Accounts) EVP (Finance) EVP (Revenue) EVP (Dev) EVP (Tech & St. Pl) EVP

(O) H/QTRS EVP (O) CENTRAL EVP (O) SOUTH EVP ITT&R EVP I/C EVP (Marketing & C/C) EVP (Bus. Dev.) C.E (RRR) C.E (HRM&P) C.E (Co-ord) G.M (T&T) G.M (PR) G.M (Finance) C.E Dev (LNW) C.E (St.Plg) C.E (T&S) C.E (T&NE) C.E (M&O-I) C.E (M&O) Central C.E (M&O) South C.E (ITT&R) C.E (I/C) G.M (Marketing) C.E (S&E) G.M (CTS&S) C.E

Dev(S&T) C.E (M&O-II) G. Ms GTR/LTR-I&II/ FTR/ CTR/ MTR G. Ms STR-I, II, III&V/ WTR C.E G.M (ITI) KR (IBD) G.M (C/Care) G.M (Admn) G.M (Accts) C.E (Proc-I) G. Ms G.M (Tech Audit) ITR/NTR-I&II/ RTR/OFS/HTR G.M (SNCR) Lahore G.M (STR-IV) (S&T) KR G.M (Software Audit&Sup) G.M OTR IBA Expert Telecom B.D G.M ** (I&I) C.E (Proc-II) MD* (PTML) G.M (R&D Fund) G.M Legal ** Advisor C.M.O Expert HR Telecom. (T&I)

G.M (OFS) Mntce. G.M (Trg & Res) G.M Computer G.M (TRANS DEV) G.M OTR KR G.M (MM) Expert Data Network G.M (Revenue) G.M (IT DEV) G.M (FAN)IBA Chief Inspector (Telecom) G. M (ITI) IBA Principal (NPGIT&I) C.E (SBD) G.M (VAS) Expert I/Technology C.E G.M (DSR&D) G.M Expert B&C. Care (Stores)

Legend: * Not included in PTCL working strength. ** Posts do not exist. Officers are workin (QA) G.M (TH & VOIP)

G. Ms (Development) G.M (OFC) Kr/Lh/Pe/Iba Expert B&C. Care C.E (PSP) C.E (Po & Reg.) Financial Statements Company 1/5 PAKISTAN TELECOMMUNICATION COMPANY LIMITED CONDENSED INTERIM BALANCE SHEET AS AT MARCH 31, 2008 (UN-AUDITED) March 31, 2008 June 30, 2007

(Rupees in thousand) EQUITY AND LIABILITIES SHARE CAPITAL AND RESERVES Authorized Share Cap

Issued, subscribed and paid-up capital 5,100,000,000 (June 2007: 5,100,000,000) ordinary sh NON CURRENT LIABILITIES Payable to PTA against WLL license fee Deffered taxation Employees

CURRENT LIABILITIES Trade and other payable Short term borrowings Current portion of Suppli 2/5 PAKISTAN TELECOMMUNICATION COMPANY LIMITED CONDENSED INTERIM BALANCE SHEET AS AT MARCH 31, 2008 (UN-AUDITED) March 31, 2008 June 30, 2007

(Rupees in thousand) NON CURRENT ASSETS Property, plant and equipment Capital Work-in-Progr

CURRENT ASSETS Stores and spares Trade debts Current portion of loan to subsidiaries Receiv 138,850,414 152,820,860 3/5

PAKISTAN TELECOMMUNICATION COMPANY LIMITED CONDENSED INTERIM PROFIT AND LOSS ACCOUNT FOR THE QUARTER AND NINE MONTHS ENDED MARCH 31, 2 Quarter ended Nine months ended March 31, March 31, March 31, March 31, 2008 2007 2008 2007

Revenue Operating costs Operating (loss)/profit Non-operating income Finance cost (Loss)/pr

14,940,105 (11,407,143) 3,532,962 1,001,054 (135,816) 4,398,200 (1,420,865) 2,977,335 15,715,580 (11,127,000) 4,588,580 982,128 (180,772) 5,389,936 (1,886,296) 3,503,640 43,963,060 (56,940,963) (12,977,903) 3,439,540 (453,716) (9,992,079) 3,427,792 (6,564,287) 48,451,819 (33,724,102) 14,727,717 3,859,457 (326,033) 18,261,141 (6,391,217) 11,869,924 Earnings per share - basic and diluted (Rupees) 0.58 0.69 (1.29) 2.33 4/5 PAKISTAN TELECOMMUNICATION COMPANY LIMITED CONDENSED INTERIM CASH FLOW STATEMENT FOR NINE MONTHS ENDED MARCH 31, 2008 (UN-AUDITED) March 31, 2008 March 31, 2007 (Rupees in thousand) Cash flows from operating activities

Cash generated from operations Long term security deposits Employee retirement benefits Fin 17,756,652 17,377 (20,063,838) (455,096) (2,217,469) (4,962,374) 32,825,424 (123,571) (208,445) (330,911) (5,147,344) 27,015,153 Cash flows from investing activities

Fixed capital expenditure Intangible assets Long term investments Long term loans Loan to s (4,960,188) (250,497) 973,636 249,996 2,655,943 350,000 (1,034) (982,144) (5,370,575) (9,900) (516,518) 96,473 250,001 1,842,481 402,073 39,098 (3,266,867) Cash flows from financing activities Repayment of long term borrowings Dividend paid Net cash used in financing activities 512,464 (10,193,138) (9,680,674) (404,923) (13,301,924) (13,706,847)

Net increase in cash and cash equivalents Cash and cash equivalents at beginning of the per (15,625,192) 31,137,712 15,512,520 10,041,439 18,835,484 28,876,923 5/5