2492 Confessore Narsinghanidocshare01.docshare.tips/files/22373/223732696.pdf · FNMS for Visa/...
Transcript of 2492 Confessore Narsinghanidocshare01.docshare.tips/files/22373/223732696.pdf · FNMS for Visa/...
Automation of Credit Card Processing in SAP
Martha Confessore and Narayan Narsinghani
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Real Experience. Real Advantage.
[ Introduction – Speakers
� Martha Confessore – Wurth USA
� Director IT at Wurth USA
� An accomplished IT leader with more than 15 years of success delivering technical solutions with a strong ROI. Very strong incollaborating with global stakeholders to identify opportunities for business improvement through technology.
� In-depth hands-on experience implementing and deploying SAP R/3 and ECC6
� Narayan Narsinghani – eTeam Inc.
� SAP Practice Leader
� 17+ years SAP Strategy, Planning and Implementation experience
� Specializes in SAP Credit Card and Data Protection implementations
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Real Experience. Real Advantage.
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Learning Points
� Learn the fundamentals of credit card process in SAP and its limitations.
� Implementation solution overview, planning, lessons learned and best practices.
� How to protect credit cards using tokenization and get closer to being PCI compliant.
Real Experience. Real Advantage.
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Return on Investment
� DSO (Days Sales Outstanding) reduction
� Payment received much faster than sending an invoice on net terms
� Fully integrated between Sales, Delivery and Billing processes
� Speeds up the order and delivery process
� Bad Debt reduction
� Reduces the chances that payment won’t be received
� Immediate credit limit check through issuing bank
� Reduced credit investigation costs
� FI Postings are made automatically throughout the process
� Increased business volumes
� Attraction to new customers
� Allows you to easily integrate a web site to your system
Real Experience. Real Advantage.
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Fundamentals of Credit Card processing in SAP
Real Experience. Real Advantage.
[ Standard Credit Card Flow in SAP R/3
Princeton Payment Solutions ( Middleware )
FNMS ( Clearing House )
Frame RelayInter-corporate PVCSWeb based XML
Sales & Distribution Finance Treasury
Authorization Settlement Deposits Fees
Clear Open G/L items
Bank
SettlementSettlement
Sales Order
Sales Order DeliveryDelivery InvoiceInvoice AR Invoice
Accounting Doc 1
AR InvoiceAccounting Doc 1
Cleared CC ReceivablesAccounting Doc 2
Cleared CC ReceivablesAccounting Doc 2
Bank Deposit / FeesAccounting Doc 3
Bank Deposit / FeesAccounting Doc 3
Real Experience. Real Advantage.
[ Payment cards in Customer Master
Real Experience. Real Advantage.
[ Payment cards in Sales Orders
Real Experience. Real Advantage.
[ Real Time Authorization in Sales Orders
Real Experience. Real Advantage.
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Implementation solution overview
Planning, Lessons learned and Best practices
Real Experience. Real Advantage.
[ Project Scope
� Creation of a streamlined, integrated, and PCI compliant solution
� Implement integrated Credit card solution to replace the existing manual process.
� Leverage the existing PPS products and FNMS communication infrastructure at Sister company to accelerate the implementation
� Activation of tokenization using PPS CardSecure
� Convert existing credit card data to tokens
Real Experience. Real Advantage.
[ High Level Solution Summary
� CardConnect Implementation with Processing Details� FNMS for Visa/ MasterCard / AMEX / Discover transactions
� Currencies: USD
� Processing level :Level I for all transactions
� Transaction Types: MOTO Only
� Fraud Protection: AVS and CVV / CID
� Countries: USA, Canada
� Payment Origination Points� SAP ECC 6.0 and Sales Web Portal
� Additional PPS Utilities - CardEnhancements� Operational Reports (Authorization & Settlement)
� CardClear
� PrePay
� Auth Reversal
� CardSecure Encryption� CardSecure integration to SAP
Real Experience. Real Advantage.
[ Implementation approach
Project Prep / Business Blueprint
• Kickoff Meeting
• Project plan and
Resource Definition
• Project team logistics
• Requirements Gathering• SAP Business
• SAP Technical (OSS)
• SAP Landscape
• Technical / Network
• Processor
• Infrastructure
• Confirm project
milestone dates and
tasks
Realization
• SAP Configuration
• Installation of PPS
software (SAP)
• Apply OSS notes (if req.)
• Design and build Wurth
specific customizations
(RICEF)
• CardSecure Config.
• CardConnect Config.
• Cardclear Config.
• Unit testing• OSS Notes
• CardSecure
• CardConnect
• CardClear
• Data Conversions
• Reports
• Security Roles
TestingFinal Preparation
• Clearing house
connectivity testing
• Integration testing
• Workflow / scenario
testing
• Documentation
• Clearing house
Certification test
• Training• PPS Products
• Super User
• End User
• Prepare Production
environments
• Cutover Process
Go Live and Support
• Fulfill pre-go-live checklist items
• Migrate SAP Changes
• Data Conversions
• PPS Product
configuration
• Setup Batch Jobs
• Go-Live
• Fulfill post-go-live
checklist
• Implementation team
support and Production
Stabilization
• Post Go-Live Review
• Handover to Support
team
• Wrap-up
Real Experience. Real Advantage.
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Best Practices
Accelerate credit card implementation
� Use ASAP methodology for efficient and rapid implementation
� Use SAP certified middleware products to connect to Processors
� Use Tokenization to limit your scope of PCI compliance
Real Experience. Real Advantage.
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Key Learnings
� Ensure timely delivery of merchant / bank information
� Complete SAP Business Requirements as soon as you can. Prototypes are a great help gathering business requirements.
� Avoid non-conformance to standard SAP processes / Extensive custom development
� Identify Infrastructure issues / incompatibilities early
� Network communication issues (i.e. proxy, firewall)
� Processor Certification has needs a lot of planning
� Robust communication plan with external parties (Sister company, Bank, FNMS, Inter-corporate communication lines) is essential
� Be mindful of parallel or concurrent projects competing for shared resources
� Test, Test and Test some more
Real Experience. Real Advantage.
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How to protect credit cards using tokenization?
Get closer to being PCI compliant
Real Experience. Real Advantage.
[Winning the PCI Compliance battle
PCI DSS
Build and Maintain a Secure Network
1. Install and maintain a firewall configuration to protect cardholder data
2. Do not use vendor-supplied defaults for system passwords and other security parameters
Protect Cardholder data
3. Protect stored cardholder data4. Encrypt transmission of cardholder data across open, public networks
Maintain a Vulnerability Management Program
5. Use and regularly update anti-virus software
6. Develop and maintain secure systems and applications
Implement Strong Access Control Measures
7. Restrict access to cardholder data by business need-to-know8. Assign a unique ID to each person with computer access
9. Restrict physical access to cardholder data
Regularly Monitor and Test Networks
10. Track and monitor all access to network resources and cardholder data
11. Regularly test security systems and processes
Maintain an Information Security Policy
12. Maintain a policy that addresses information security
Real Experience. Real Advantage.
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Wurth USA Louis and Company
High Level System Landscape
CardConnect
SAP ECC 6.0
Credit Card
Credit Card
Processors / Merchant Bank
FNMS
Bank of AmericaDeposit Notification
DepositsFees
Authorization
SettlementRouter
CardSecure
SAP ECC 6.0
Batch
WurthShop
TokenizeAjax Connector
Real Experience. Real Advantage.
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]� Thank you for participating.
SESSION CODE:
2492
Please remember to complete and return your
evaluation form following this session.
For ongoing education on this area of focus, visit the
Year-Round Community page at www.asug.com/yrc
Narayan [email protected]
Martha [email protected]