(244601620) Project Report on Job Satificaion in Bharat Sanchar Nigam Ltd BSNL1[1]

8/12/2019 (244601620) Project Report on Job Satificaion in Bharat Sanchar Nigam Ltd BSNL1[1]

1/41

A PROJECTREPORT

ON

JOB SATISFACTION

A Case Study with Reference to

BHARATH SANCHAR NIGAM LIMITED

(A Government of India Enterprise)

WARANGALANDHRA PRADESH

Submitted to College Name

In partial fulfillment for the award of the Degree of

MASTER OF BUSINESS ADMINISTRATION

(Human Resource)

Submitted byYour Name

Under the Guidance of

Name

Department of Business Management

College Address


2/41

CERTI FICATE

Certified that this is a bonafied work done by the student of this Institute inpartial fulfillment of requirements for the award of deree of !aster of

"usiness administration #!"A$ % year #&T$ proramme

The parti'ulars are as follows(

Name of the )tudent ( ---------------

&ather*s Name ( ----------------

+all Ti'ket No, ( --------------

Title of the pro-e't ( Job Satisfaction

Name of the Orani.ation ( BSNL

A'ademi' year ( YYYY-YY


3/41

ACKNOLE !"E#E NT

I deeply express my profound gratitude and whole hearted thanks to our

beloved New Science Degree and P.G. ollege!! who provided necessary

facilities! guidance and endless encouragement! which helped me soundly.

"e is a boon to all of us not only in completing our pro#ects but also

throughout the course of study under the humanitarian grounds.

I wish to express my gratitude to Mr. Ravi Kumar,! for his co$

operation. I also thank all the employees in %SN& for their cooperation in

successful completion of my pro#ect.

I would like to thank all the faculty members of New Science Degree

' PG ollege for their excellent guidance and dedicated involvement.

I would like to thank my friends and family members for their

cooperation in completing pro#ect successfully.

$ST%!ENT NA#E&


4/41

! E C L A R A T I O N

I/ YO%R NA#E a student of Collee NA!E/ pursuin !"A 'ourse here by de'lare

that the pro-e't work entitled 'JOB SATISFACTION( 'arried on in 'B)ARAT) SANC)AR

NI"A# LI#ITE! $BSNL&(* and its 0alue added ser0i'es is an oriinal work 'arried out by

me a0ailin the uidan'e of my pro-e't uide to my entire satisfa'tion, This report bears

no resemblan'e with any other report submitted to 1akatiya 2ni0ersity durin the 'urrent

a'ademi' year/ earlier to another uni0ersity for the award of any deree of diploma, I am

presentin this durin the year %3345%336 in partial fulfillment of 7#aster of B+siness

Ad,inistration(

I also de'lare that this pro-e't report work is not submitted to any other uni0ersity for any deree,

8ate(

9our name


5/41

C.a/ter - I

Introd+ction

andResearc. #et.odolog0


6/41

INTRODUCTION

+uman resour'e is 'onsiderer to be the most 0aluable asset in any orani.ation, It is the

sum5total of inherent abilities/ a'quired knowlede and skills represented by the talents and

aptitudes of the employed persons who 'omprise e:e'uti0es/ super0isors and the rank and file

employees, It may be noted here that human resour'e should be utili.ed to the ma:imum

possible e:tent/ in order to a'hie0e indi0idual and orani.ational oals, It is thus the employee*s

performan'e/ whi'h ultimately de'ides/ and attainment of oals, +owe0er/ the employee

performan'e is to a lare e:tent/ influen'ed by moti0ation and -ob satisfa'tion

The term relates to the total relationship between an indi0idual and the employer for

whi'h he is paid, )atisfa'tion does mean the simple feelin state a''ompanyin the attainment

of any oal; the end state is feelin a''ompanyin the attainment by an impulse of its ob-e'ti0e,

Job satisfa'tion does mean absen'e of moti0ation at work, Resear'h workers differently

des'ribed the fa'tors 'ontributin o -ob satisfa'tion and -ob dissatisfa'tion,

The sur0ey made reardin the -ob satisfa'tion in ")N< will fa'ilitate and enables the

manaement to know the per'eptions and inner feelins reardin the -ob they are performin

on day5to5day basis, The term -ob satisfa'tion re0eals and fo'uses on the likes and dislikes of

the employees of ")N


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E0ery human bein possess him own unique resour'e/ if properly 'hannels it by

supporti0e and supplement/ ultimately for a'hie0in orani.ation oals,

As proper breathin and diet is ne'essary to healthy human bein so as is 'ontentment

to the -ob satisfa'tion, This 'ontentedness ultimately a'ts as a key fa'tor to human resour'e

de0elopment,

!efinition

Job satisfa'tion refers to a person*s feelin of satisfa'tion on the -ob/ whi'h a'ts as a

moti0ation to work, It is not the self5satisfa'tion/ happiness or self5'ontentment but the

satisfa'tion on the -ob,

+oppo'k des'ribes -ob satisfa'tion as 7any 'ombination of psy'holoi'al/ physioloi'al

and en0ironmental 'ir'umstan'es that 'ause and person truthfully to say I am satisfied with my

-ob,

Job satisfa'tion is defined as the/ 7pleasurable emotional state resultin from the

appraisal of one*s -ob as a'hie0in of fa'ilitatin the a'hie0ement of one*s -ob 0alues,


8/41

OBJECTI1ES OF T)E ST%!Y

The main aim of the study is to analy.e and e:amine le0el of -ob satisfa'tion amon the

")N< employees and to know the problems fa'ed by the employees of the 0arious

'ateories, The spe'ifi' ob-e'ti0es are as follows(

o To present a profile of ")N< and orani.ational stru'ture et',/

o To obser0e the le0el of satisfa'tion amon of employees relatin to the nature of the -ob andother fa'tors,

o To identify the e:tent of -ob satisfa'tion in the ")N< employees and its impa't on the-ob performan'e of the employees,

o To e0aluate the workin en0ironment in ")N


9/41

!"OT#SIS

It is known fa't to all that keepin a employee happy is manaement*s responsibility as to et

the work done perfe'tly, "ut/ to feel happy is employee*s per'eption, )o a satisfied employees

is essential element for impro0in effi'ien'y and effe'ti0eness,

o Job satisfa'tion is reat moti0ator/ whi'h keeps the employees always in hih

morale,

o Job satisfa'tion amon employees result in in'reasin the per'eption of the

orani.ation,

o Job satisfa'tion redu'es the resistan'e amon employees for the new

implementations,

#ET)O!OLO"Y

In the preparation of this report/ the resear'her the data from different sour'es, The sour'es

of data as follows(

2ri,ar0 data3 This data is athered from first hand information sour'es

by the resear'her/ this data 'olle'tion from employees/ manaers/ 'lerks et',/ by

administratin the questionnaire ha0in fa'e to fa'e intera'tion with employees,

Secondar0 data 3 This will i0e the theoreti'al basis required for the reportpresentation whi'h 'an be a0ailable from 0arious sour'es su'h as maa.ines/

offi'e files/ inter offi'e manual and web site,

!ATA 2ROCESSIN" AN! ANALYSIN"

8ata/ whi'h is athered by administerin questionnaires/ was pro'essed in simple manner to

determine the le0el of satisfa'tion amon employees, E0ery response was assined some s'ore

based on this o0erall satisfa'tion le0el was determined,

8ata 'olle'ted is 'arefully tabulated and analy.ed by usin satisfa'tion methods and also 0arious

raphs are used,


10/41

C.a/ter - II

PRO&I


11/41

C.a/ter-4

2ROFILE OF B)ARAT SANC)AR NI"A# LI#ITE!

T#$#COM IN INDI%

Tele'om in India was started by pri0ate persons in @6@ as 7Publi' 2tility )er0i'eB,

)ubsequently it was taken o0er by ?o0t, of India in @D as department of Tele'ommuni'ation/

it fun'tions under the 'ommuni'ation ministry headed by a Cabinet !inister, The offi'e is

situated at New 8elhi/ ha0in 'ir'le offi'es in all states in India, The 'ir'le offi'e is lo'ated at

the 'apital 'ity of the e0ery distri't of all states under super0ision of ?eneral !anaer, It is

world*s Fth larest 'ompany and India*s No,@ Tele'om Company and 'elebratin @3

years of Tele'om )er0i'es,

The ")N< is formed on @st O'tober %333, The ")N< is the larest publi' se'tor/

ser0in more than million 'ustomers and with a work for'e of D/3/333 offi'es and

employees/ for its maintenan'e and operation, >ith the su''essful laun'h of ")N

)aar Pro-e't 7 has laid the foundation for the formation of National Information )uper

+ihway, Introdu'tion of Internet Telephony #7>E"P+ONEB$ has pro0ed our 'ommitment

towards 7Pro0idin >orld5'lass Tele'om )er0i'es at a 0ery affordable pri'e to its 0alued

'ustomers,

To day in >aranal/ ")N< ha0e a stron network of @33G diitali.ede:'hanes inter'onne'ted by @33G reliable transmission media, They ser0e @/3/6 landline

'ustomers throuh @@F e:'hanes, ")N< 'ommissioned a state of the art 8iital Trunk

Automati' E:'hane of @%/333 lines 'apa'ity e:'lusi0ely for lon distan'e traffi'/ introdu'ed

Intellient Network )er0i'es #India Telephone Cards/ &ree Phone )er0i'es/ Tele0otin/ et',/$

re'oni.e diital e:'hanes of latest te'hnoloy in the tri'ity so as to offer Contre: fa'ility all

o0er the 'ity,


12/41

1ISION

To be'ome the larest tele'om )er0i'e Pro0ider in Asia,

#ISSION

i, To pro0ide world 'lass )tate5of5art te'hnoloy tele'om ser0i'es to its 'ustomers

on demand at 'ompetiti0e pri'es,

ii, To pro0ide world 'lass tele'om infrastru'ture in its area of operation and to 'ontribute

to the rowth of the 'ountryHs e'onomy,

OBJECTI1ES

To be the


13/41

Board of !irectors and )+,an Reso+rces

The 'orporate stru'ture of ")N< "oard 'onsists of C!8 and fi0efull time 8ire'tors, +uman

Resour'es Plannin and 8e0elopment/ new ser0i'es/ operations/ finan'ial/ 'ommer'ial and

marketin who manae the entire amut of ")N


14/41

Organi5ation C.art of BSNL3


15/41

!istrib+tion of "ro+/-6ise staff strengt. of !oT and BSNL $n+,bers& as on 78st #arc.

499: is indicated belo63

Including ()*( nos. Industrial +orkers

)IERARC)Y OF ARAN"AL !ISTRICT TELECO#

The hierar'hy of the "aharath )an'har Niam aranal distri't 'an be

e:plained as in the followin manner(

The ?eneral !anaer will look after all the a'ti0ities of ")N< at >aranal

))A, 2nder ?!/ there are two 8?!s and one )8E,

The 8eputy ?eneral !anaer of plannin and rural look after the plannin and

rural tele'om network maintenan'e, Plannin the future a'ti0ities,

)ub 8i0isional Enineer/ 8OT)O&T is in 'hare of tele'om software,

Commer'ial Offi'er is responsible for 'ommer'ial a'ti0ities su'h as new

phone 'onne'tions/ phone ser0i'es et',

The 8i0isional Enineers will look after the Administration a'ti0ities/ &inan'es

et',

Administrati0e Offi'er/ Telephone5Re0enue #TR$ will see the issues reardin

Telephone "ills/ 'olle'tin Re0enues et',


16/41

Ser;ices offered b0 BSNL

")N< Call Center

!eb Phone

NetOne

&AL

)ite is >AP enabled #in +yderabad only$

")N< Portal #&or online payments$


17/41

!E#O"RA2)IC STAT%S

The 8emoraphi' )tatus of areas 'o0ered by Andhra Pradesh Cir'le alon

with telephone penetration is as follows as 35345%33,

Sl No

@, Adilaba

%, Anantha

, Chitoor

D, Cuddap

, East ?o

4, ?untur

F, +yderab

6, Ranare

, 1arimn

@3, 1hamm

@@, 1rishna

@%, 1urnool

@, !ahabo

@D, !edak

@, Nalond

@4, Nellore

@F, Ni.amab

@6, Prakash

@, )rikakul

%3, Kishaka

%@, Ki.iana

%%, >aran

%, >est ?o

TOT


18/41

Chapter 5 III

T.eoretical As/ects

of

Job Satisfaction


19/41

C.a/ter-III

T)EORITICAL AS2ECTS OF JOB SATISFACTION

7I am satisfied with the -obB is one way to define -ob

satisfa'tion,


20/41

Job Satisfaction Leads To

!oti0ates towards hih produ'ti0ity,

>ant to remain with orani.ation,

A't effe'ti0ely in 'risis,A''ept ne'essary 'hanes without resentment or

resistan'e, Promotes the interest of the workers in the

orani.ation,

T.eories

There are 0ital differen'es amon e:perts about the 'on'ept of -ob satisfa'tion, "asi'ally/

there are four approa'hes= theories of -ob satisfa'tion,

They are(@$ &ulfillment theory

%$ 8is'repan'y theory

$ Equity theory

D$ Two5fa'tor theory

$8& F+lfill,ent t.eor0

The main aim of this theory is to measure satisfa'tion in terms of rewards a person re'ei0es

or the e:tent to whi'h his needs are satisfied, Job satisfa'tion 'annot be rearded merely

as a fun'tion of how mu'h a person re'ei0es from his -ob but it is the strenth of theindi0idual*s desire of his le0el of aspiration in a parti'ular area,

The main diffi'ulty in his approa'h as obser0ed by willin is that -ob satisfa'tion is not only a

fun'tion of what a person re'ei0es but also what he feels he should re'ei0e/ as there would be

'onsiderable differen'e in the a'tual and e:pe'tations of persons,

$4& !iscre/anc0 T.eor0

The proponents of this theory is that satisfa'tion is the fun'tion of what a person

a'tually re'ei0es from his -ob satisfa'tion and what he thanks re'ei0es or e:pe'ts to re'ei0e,

This approa'h does not make it 'lear whether or not o0er satisfa'tion is a part of

dissatisfa'tion and if so/ how it differs from dissatisfa'tion,

$7& E


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$=& T6o-Factor T.eor0

This theory was de0eloped by +er.ber/ !anusner/ Paterson and Capwell who

identified 'ertain fa'tors as satisfiers and dissatisfies,

&a'tors su'h as a'hie0ement/ re'onition responsibility et',/ are satisfiers/ the

presen'e of whi'h 'auses satisfa'tion but their absen'e does not result in

dissatisfa'tion on the other hand the fa'tors su'h as super0ision salary/ workin

'onditions et' are dis5satisfiers the absen'e of whi'h 'ause dissatisfa'tion howe0er their

presen'e does not result in -ob satisfa'tion,

This theory is 'onsidered in0alid as a person 'an et both satisfa'tion and

dissatisfa'tion at the same time,

!ETE R#INANTS OF J OB SAT I SFACT IONA''ordin to Abraham A, 1umar there two types of 0ariables/ whi'h determine the

-ob satisfa'tion of an indi0idual, These are(

@, Orani.ation Kariables

%, Personal Kariables

8 Organi5ation ;ariables3

i Occ+/ational Le;el 3 The hiher the le0el of the -ob/ the reater the satisfa'tion

of the indi0iduals, This is be'ause/ hiher le0el of -obs 'arry reater prestieand self5'ontrol, This relationship between o''upational le0el and -ob

satisfa'tion stems from so'ial referen'e roup theory in our so'iety 0alues some

-obs more than others, +en'e people in 0alues like them more than those who

are in non5 0alued -obs, The relationship may also stem from the need

fulfillment theory,

ii Job content3 ?reater the 0ariation in -ob 'ontent and less the repetiti0eness

with whi'h the tasks must be performed/ the reater the satisfa'tion of the

indi0iduals in0ol0ed, )in'e -ob 'ontent in terms of 0ariety and nature of tasks

'alled for is a fun'tion of o''upational le0el, The theoreti'al aruments i0en

abo0e apply here also,

iii Considerate Leaders.i/3 People to be treated with 'onsideration, +en'e

'onsiderate leadership results in hiher -ob satisfa'tion than in 'onsiderate

leadership,

i; 2a0 and 2ro,otional o//ort+nities3 All other thins bein equal these two

0ariables are positi0ely related to -ob satisfa'tion,

; Interaction a,ong E,/lo0ees3 +ere the question is/ when intera'tion in the

work roup is a sour'e of -ob satisfa'tion and when it is not,


22/41

Interaction is ,ore satisf0ing 6.en3

a$ It results in the 'onition that other persons attitudes are similar to ones

own sin'e/ this permits are ready 'al'ulability of the others beha0ior and

'onstitutes a 0alidation of ones self,

b$ It results in bein a''epted by other and

'$ It fa'ilitates and a'hie0ement of oals,

4 2ersonal 1ariables

&or some people/ it appears that most -obs will be dissatisfyin irrespe'ti0e

of the orani.ational 'onditions/ where for other most -obs will be satisfyin personal 0ariable

for this differen'e,

i$ Ae

ii$ Edu'ational


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Chapter 5 IK

!ATA ANALYSIS


24/41

C.a/ter-I1!ATA ANALYSIS

@, ARE 9O2 )TI)&IE8 >IT+ T+E >A?E) PAI8 TO 9O2M

#8ata in Per'entae$

Yes

No

Inter/retation( 63 per'ent of the employees are satisfied with the waes paid to tem, Only

%3 per'ent of the employees feel that there should be a hike in waes paid to them,


25/41

%, 8O 9O2 +AKE AN9 INCENTIKE) >A?E )C+E!E) &OR E&&ICIENT >OR1 ON

9O2R OR?ANI)ATIONM

#8ata in Per'entae$

80

70

60

50

40

30

20

10

0

Yes No

Series1

Inter/retation( F3 per'ent of the employees feel that there should be an in'enti0e wae

s'heme for effi'ient work in the orani.ation,


26/41


27/41


28/41

, ARE 9O2 )ATI)&IE8 >IT+ T+E &ACIIT+ T+E

OR?ANIATIONM

To )ome e:tent

#8ata in Per'entae$

90

80

70

60

50

40

30

20

10

0

Yes No

Series1

Inter/retation( Almost all the employees are satisfied with fa'ilities pro0ided with

the orani.ation,


29/41

4, 8OE) T+E !ANAE!ENT +AKE ?OO8 REIT+ T+E >OR1ER)M

To )ome e:tent

#8ata in Per'entae$

80

60

40

20

0

Yes No

Series1

S1

Inter/retation( F3G of the employees feel that the manaement has a ood relation with the

workers and only %3G of them feel that the manaement should impro0e their relation with the

workers,


30/41

F, 8O 9O2 &EE


31/41

6, 8O 9O2 +AKE AN9 PRO"IT+ T+E PRE)ENT !ANA?E!ENT )ET2PM

To )ome e:tent

#8ata in Per'entae$

60

50

40

30 Series1

20

10

0

Yes No

Inter/retation( Only 3G of the employees are satisfied with the present manaement setup

and the other 3G is not satisfied and feel that there should be 'hane in the setup,


32/41

, 8O 9O2 &EE< T+AT T+E CO!PAN9 PO


33/41

@3, 8OE) T+E CO!PAN9 PROKI8E AN9 TRAININ? TO I!PROKE 9O2R

PER&OR!ANCEM I& 9E)/ ARE 9O2 )ATI)&IE8 >IT+ T+E TRAININ? PROKI8E8M

To )ome e:tent

#8ata in Per'entae$

Yes

No

Inter/retation( Almost all the employees are satisfied with the trainin pro0ided by

the 'ompany to impro0e their performan'e,


34/41

Chapter K

CONCL%SIONS

and

S%""ESTIONS


35/41

C)A2TER- 1

CONCL%SIONS AN! S%""ESTIONS

CONC$USIONS(

"esides se0eral other fa'tors the e'onomi' de0elopment of a 'ountry depends upon the effe'ti0e

fun'tionin of employees, In order to a'hie0e this the superiors and the state should

take ne'essary steps for the satisfa'tion of employees in their respe'ti0e -obs,

Almost all the employees are satisfied with the waes paid to them,

F3G of the employees feel that there should be an in'enti0e waes s'heme for

effi'ient work in the orani.ation,

Employees are satisfied with the present workin 'onditions and feel se'ure

about their -ob,

F3G of the employees feel that the manaement is sympatheti' to some e:tent

in their problems fa'ed at workstation/

!anaement shares a 0ery ood relation with the workers,

Employees are satisfied with the fa'ilities pro0ided to them and are free to

e:press their 0iews freely to the manaement,

)uper0isors are ready to 'lear the doubts and help in impro0in their

performan'e, F3G of the employees feel that the 'ompany poli'ies really

prote't their interests, 3G of the employees are satisfied with the present

manaement setup,

43G of the employees feel that the 'ompany poli'ies should be 'haned,

Employees are satisfied with the trainin pro0ided to them in impro0in

their performan'e,

!edi'al/ edu'ational and housin loans are the finan'ial benefits pro0ided

to the employees by the orani.ation,

E:penses for the in-ured workers are borne by the

orani.ation, !edi'al 'ompensation is also pro0ided to the

inured workers,

O0erall the employees of ")N< are ha0in a 0ery hih -ob satisfa'tion and hen'e they are

workin with reat enthusiasm and .eal to a'hie0e their orani.ations oal,


36/41

S%""ESTIONS3

@, 3G of the employees feel that the present manaement should be 'haned,

%, D3G of the employees feel that the 'ompany poli'ies should be 'haned,

, 3G of the employees feel that the 'ompany poli'ies are not able to prote't their

interests and hen'e they should be 'haned,

D, !a-ority of the employees feel that there should be an in'enti0e wae s'heme

for effi'ient work in the orani.ation,

, The manaement should be more helpful and sympatheti' towards the

problems fa'ed by the workers at the workstation,


37/41

hapter $ ,I

>%ESTIONNAIRE

BIBLIO"RA)Y


38/41

C.a/ter- 1I

>%ESTIONNAIRE

A 2rofile3

Name (

Ae (

In'ome (

ualifi'ation (

8esination (

8ate of Joinin (

B 2ersonal 2roble,s ? Benefits 3-

@, Are you satisfied with the waes paid to youM

#a$ 9es #b$ No

%, 8o you ha0e any in'enti0e wae s'hemes for effi'ient work in

your orani.ationM

#a$, 9es #b$, No

, Is your -ob permanent or temporaryM

D, Are you se'ured about your -obM

#a$, 9es #b$, No

, Are you satisfied with the present workin 'onditions and

en0ironmentM #a$, 9es #b$, No

C Inter-2ersonal 2roble,s3-

@, 8o the workers beha0e well with the !anaementM

#a$, 9es #b$, No


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%, Is the manaement helpful and sympatheti' to your problems in workstation

M #a$ 9es #b$ No

, 8oes the manaement ha0e ood relation with the workers

M #a$ 9es #b$ No

D, 8o you anytime e:press freely your 0iews with the workers or 0i'e 0ersa

M #a$ 9es #b$ No

, Are you satisfied with the fa'ilities pro0ided with the orani.ation

M #a$ 9es #b$ No

4, Are the super0isors ready to 'lear your doubt and help in impro0in yourperforman'e M

#a$ 9es #b$ No

F, 8o you ha0e ood personal relations with the !anaer and )uper0isors

M #a$ 9es #b$ No

! Financial Benefits3-

@, >hat type of finan'ial benefits do you et in the orani.ation

M #a$

#b$

#'$

%, In-ured workers et any 'ompensation in your

orani.ation M #a$

#b$

#'$

E #anage,ent ? or@ers concerned3-

@, Is the manaement able to pro0ide any housin fa'ilities to you M

#a$ 9es #b$ No

%, 8o you feel that 'ompany poli'ies really prote't your interests

M #a$ 9es #b$ No


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, 8o you ha0e problems with the present manaement

setupM #a$ 9es #b$ No

D, 8o you feel that the 'ompany poli'ies should be 'haned

M #a$ 9es #b$ No

, 8oes the 'ompany pro0ide any trainin to impro0e your performan'e

M #a$ 9es #b$ No

4, If yes/ are you satisfied with the trainin pro0ided M

#a$ 9es #b$ No


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B IBL IO"RA2)Y

Ashwathappa, 1 +uman Resour'e !anaement

Tata !' ?raw +ill Publi'ations

8eith 8a0is +uman Relation at >ork

Tripathi Personnel manaement industrial Relations

P, )ubba Rao Essentials of +uman Resour'es and Industrial

Relations

C,", !amoria +uman Resour'e !anaement

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(244601620) Project Report on Job Satificaion in Bharat Sanchar Nigam Ltd BSNL1[1]

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Transcript of (244601620) Project Report on Job Satificaion in Bharat Sanchar Nigam Ltd BSNL1[1]