2.4 Articulating Lessons Identified 2010
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Transcript of 2.4 Articulating Lessons Identified 2010
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Lesson Topic 2.4
2.4.1
Articulating LessonsIdentified
Learning Objective
To highlight the importance of well
articulated LIs using the appropriateformat and to provide techniques to
make a LI well articulated.
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Lesson Topic 2.4
Human beings, who are almost
unique in having the ability to learn
from the experience of others, are
also remarkable for their apparent
disinclination to do so.
Douglas Adams
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Lesson Topic 2.4
Importance
LIs recommend changes
Humans are naturally resistant to
change
Changes cost time and money that
must be justified
LIs are for sharing knowledge
They must be articulated in a way that
enables sharing
Appropriate format
Appropriate language2.4.3
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Lesson Topic 2.4
Lives are at stake!
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Lesson Topic 2.4
Using the O-D-C-Rformat for a LI
Observation: What happened that
was good or bad? A FACT
Discussion:W
hy is this worthconsidering further? What else is
relevant?
Conclusion:W
hat were the rootcause(s)?
Recommendation: What should be
done to fix the root cause(s)
2.4.5
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Lesson Topic 2.4
Writing a Discussion
Use Plain English
Cover consequences and causes:
What?Where?
When?
Why?
How?
Who?
Support the Conclusions:
Inductive and Deductive logic2.4.6
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Lesson Topic 2.4
The Power of Logic
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Lesson Topic 2.4
Inductive Reasoning
Similarideas support the conclusion
but do not ensure it
Ideas: The ice in the fridge is cold
The ice rink is cold
The drink with ice is coldConclusion:
All ice is cold
2.4.8
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Lesson Topic 2.4
Deductive Reasoning
The ideas necessitate the conclusion
Ideas:
Socrates is a manAll men are mortal
Conclusion:
Socrates is mortal
2.4.9
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Lesson Topic 2.4
Incorrect Flow inDeductive Reasoning
Be careful!:
Ideas:
Socrates is a man Socrates is mortal
Conclusion:
All men are mortal
2.4.10
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Lesson Topic 2.4
Check the Facts!
Read the handout
The logic is sound, but the facts it is
based on are notBEWARE OF LESSONS THAT
SOUND LIKE COMPLAINTS!
Not enough staffNot enough money
Staff are incompetent
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Lesson Topic 2.4
Using the O-D-C-R Format
Observation
Discussion
Conclusion
Recommendation
Fact A Fact B
Dis D
Dis FDis C Dis E
Rec YRec X
Conc W
Dis G
2.4.12
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Lesson Topic 2.4
O-D-C-R Exercise
You each have a number of
sentences and an O-D-C-R layout
Put the sentences on the O-D
-C orR
part of the layout according to where
you think they belong
Draw lines from sentences in O to D
to C to R to connect sentences that
support each R
Identify excess sentences
2.4.13
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Lesson Topic 2.4
Review
Why is articulating LIs well so
important?
Name the 4 elements of a NATO LI
Why are these important?
Give two types of reasoning for use
in a LI write up
1.1.14
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Lesson Topic 2.4
15
Best Practice (BP)
- A technique, process or
methodology, that
contributes to theimproved performance of
an organisation.
Common Operational Issue
(COI)
- Common recurring
problems which are faced
by all Operational
Headquarters
JWC Best Practices
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Lesson Topic 2.4
16
JOC Incident HandlingProcedures
2.4.16
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Lesson Topic 2.4
Elements of a Best Practice
Title:
Context: The context of the
problem/situation that the BPresolves
Process: The BPs process/products
Benefit: How the BP saves money,time, &/or resources
2.4.17
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Lesson Topic 2.4
Current BP process
BP BP
JWC
BPDb
JWC
BPDb
1. Someone
within NATO
submits a Best
Practice
2. JWC LLB refines BP
in terms of wording,
clarity justification,
etc
4. BP then
published on the
JWC BPDb
BP
3. BP given
to SME to
validate
JWC SMEJWC LLBJWC
BPDb
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Lesson Topic 2.4
New Best Practice proposal
BPp BPpBP BP
BP BP
1. Someone
submits a
potential Best
Practice to JWC
LLB
2. JWC LLB refines
BPp appropriately:
clarity, justification
etc
3. BPp sent to the BP
community OPRs.
4. BP Community
selects the Best
Practice from the
selection of BPs
BP
5. Chosen BP then
published on the
JWC BPDb
NATOBP
JWC LLB
- Tasked to send
any BPp that may be
better than the
original BPp.
BP Community
BPp = Potential Best Practice : BP =Best Practice : LLB = Lessons Learned Branch
JWC
BPDb
JWC
BPDb
JWC
BPDb
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Lesson Topic 2.4
New Best Practice Proposal
Encourages greater NATO involvement
Broader capture & distribution ofBPs
Final BPs are validated throughout NATO
not just at JWC
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Lesson Topic 2.4
Mr John RedmaynePrincipal Operational Research Analyst,
Production Branch
Joint Analysis and Lessons Learned
Centre
Introduction