22504580 Chapter 1 Effective Communication in Business
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Transcript of 22504580 Chapter 1 Effective Communication in Business
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Communication Model
CONTEXT
Stimuli
Message
MediumVerbal, Nonverbal
(Experience, attitude, skills)
Receptor MechanismsPerceptionDecoding
Idea Interpretation
Receiver-Decoder
FeedbackVerbal, Nonverbal
(Experience, attitude, skills)
PerceptionIdea Encoding
Symbol DecisionSending Mechanism
Sender-Encoder
Noise
NoiseNoise
Noise
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NONVERBAL COMMUNICATION
Non Verbal Communication is the unspoken communication thatgoes on in every encounter with another human being.
It includes:1. Appearance2. Body Language
Facial ExpressionsGestures, Postures & Movement
Smell & TouchVoice & Sound
3. Silence, Time & Space
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NONVERBAL COMMUNICATIONNon -Verbal Communication is the message or response not expressedor sent in words -hints , suggestions , indications.
Actions speak louder than words.
There is a distinction between the meanings we give in words and themeanings we give off in Non -Verbal signals.
Non -Verbal signals are unconscious parts of our behavior which is a deeplyrooted part in our entire psychological makeup.
NVC stands for the innermost, instinctual form of human communication.
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NONVERBAL COMMUNICATION
How Appearance Communicates: It conveys nonverbalimpressions that affects receivers attitude towards the verbal messageeven before they read or hear them.
Effect of Appearance on Written Communications:
An envelope's size, color, weight, postage may impress the reader asImportant, Routine or Junk Mail. Letter, Report, or Title Page communicates nonverbally before its contents
are read.The quality language itself communicates something about the sender. Thecomponents of language are spelling, grammar, punctuation and the choiceof the words selected in communication.
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NONVERBAL COMMUNICATIONEffects on Oral Messages:
The personal appearance of thespeaker or the appearance of thesurroundings convey non verbalstimuli to the single person or a
group.
This stimuli affects the attitude ofthe listener or listeners towards thespoken words of the speaker.
Clothing, hairstyle, neatness, jewelry, cosmetics, posture, statureare part of personal appearancewhich reflect impressions regardingoccupation, age, nationality, socialand economic level.
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NONVERBAL COMMUNICATION
Examples of Personal Appearance
CLOTHING
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NONVERBAL COMMUNICATION
HAIRSTYLE
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NONVERBAL COMMUNICATION
JEWELRY
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NONVERBAL COMMUNICATION
COSMETICS
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NONVERBAL COMMUNICATION
POSTURE
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NONVERBAL COMMUNICATION
Body Language is the combination of:1.Facial expression(s)
2.Eyes3.Lips4.Arms
5.Hands6.Fingers
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NONVERBAL COMMUNICATION
Facial Expressions
The face is an important source of information.
Since the face cannot be easily hidden, it is an importantsource of nonverbal information and communicates avariety of emotions.
In addition, eye contact, pupil size, and the smile provideadditional cues to informed observers.
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NONVERBAL COMMUNICATION
Forehead Wrinkles Anger
Eyebrows Outer edges up Anger
Nose Upward Contempt
Facial Expressions
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NONVERBAL COMMUNICATION
Centered Focused
Gazing Up Thinking
Gazing Down Shame
Gaze on the side Guilty
Wandering Disinterested, Board
EYES
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NONVERBAL COMMUNICATION
Parted Relaxed, Happy
Together Possibly Concerned
Wide Open Very Happy/Very Angry
LIPS
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NONVERBAL COMMUNICATION
ARMS
Arms Crossed Angry, Disapproving
Open Honest, Accepting
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NONVERBAL COMMUNICATION
On Top of the Head Amazement
Scratching Head Puzzled, Confused
Rubbing Eyes Tired
Rubbing Chin Thinking, Timid, Shy
HANDS
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NONVERBAL COMMUNICATION
Fingers Interlocked Tense
Pointing at You Angry
OK Signal Fine
V Sign Peace
FINGERS
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NONVERBAL COMMUNICATION
GESTURE, POSTURE & MOVEMENT
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NO SWEAT, READING THEBODY LANGUAGE
ACTIONS SPEAK LOUDER THAN WORDS
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NONVERBAL COMMUNICATION
ConfidentRestless
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NONVERBAL COMMUNICATION
Concentrating Thoughtful
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NONVERBAL COMMUNICATION
Annoyed Pretending to be Confident