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I.T.CHAPTER1Which two characteristics are determined by the chip set on a motherboard? (Choose two.) m

Which two activities are normally controlled by the Northbridge part of the chip set? (Cho

Which CPU architecture uses a small set of instructions that are designed to be executed r

Which type of memory is unable to have the contents modified? DRAM RAM ROM SRAM

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Which type of memory is primarily used as cache memory? DRAM RAM ROM SRAM Which three devi

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Refer to the exhibit. Which type of cable is shown in the graphic? FireWire Parallel Seria

Which important feature is offered by the USB standard? A single USB connection to a compu

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Refer to the exhibit. What is the maximum length of the cable presented in the graphic, wh

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A technician is helping a customer compare two hard drives. Which unit of measurement is u

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How many conductors are found in a SATA data cable? 3 4 7 10 12 Which three system resourc

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I.T.CHAPTER10A customer calls to report a problem with a computer. What is the first step the technicia

A customer calls to report a computer problem. Which two actions can the technician use to

A technician wants to apply for a job in a call center for a computer repair service. Whic

A technician receives a call from a customer who is too talkative. How should the technici

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Which three items are commonly parts of a service level agreement (SLA)? (Choose three.) s

Which issue is an example of an exception to an SLA that should be escalated to a manager?

While a technician is listening to a lengthy explanation of a problem, the technician iden

When dealing with an angry customer, which two things can a technician do to resolve the p

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What are three guidelines for beginning a call with a customer? (Choose three.) Explain th

What is the recommended way to place customers on hold? Place customers on hold as soon as

Which two approaches are recommended when dealing with customers on the telephone? (Choose

Which three pieces of information should be given to the next technician when transferring

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A technician is talking on the telephone to an angry customer who is unhappy with previous

Which three techniques should be used to successfully deal with a talkative customer? (Cho

Which two techniques should be used when dealing with an inexperienced customer? (Choose t

Which two guidelines demonstrate proper netiquette? (Choose two.) Send chain letters via e

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Which three tasks are commonly carried out by a level-one technician? (Choose three.) docu

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I.T.CHAPTER11A technician suspects that a hard drive is beginning to fail. Which two conditions would s

Why should you use an antistatic mat when working on the internal components of a computer

You are monitoring a new technician installing a device driver on a Windows-based PC. The

While performing routine maintenance on a computer, a user is cleaning dust and debris fro

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Which two components are considered input devices? (Choose two.) printer camera projector

A technician begins gathering data from a customer by asking open-ended questions. Which q

How should a floppy disk drive be cleaned? Apply a vacuum cleaner to the disk slot. Use a

What is the recommended way to clean an optical drive? Use compressed air and lint-free co

What are three reasons to add an additional hard drive to a computer? (Choose three.) to s

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Which three peripherals would be considered output devices? (Choose three.) camera display

Which two motherboard features must be compatible when selecting a new CPU? (Choose two.)

A technician is helping a client select additional RAM for a computer. Which three items s

Which type of hard drive cable connects drives in a daisy chain series and requires manual

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A technician has installed a new processor for a client in an attempt to improve the perfo

While troubleshooting a computer, a technician notices that the computer will not boot nor

While performing routine maintenance, a user notices that the desk area around the compute

When examining hard drive cables, what is the best way to determine if a cable is properly

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A technician fails to successfully boot a computer into Safe Mode. The technician then suc

A technician has determined that a computer is failing to boot because of a power supply t

When a technician is servicing a laser printer, which two dangers need to be avoided? (Cho

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I.T.CHAPTER12AND13A technician wishes to optimize the settings for a Windows XP system by modifying the size

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A video-file editor defragments the hard drive on his computer every month to ensure conti

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A laptop will only work on AC power. What should be done to fix the problem? Replace the

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Which TCP/IP protocol is used to retrieve e-mail from a remote server? DHCP SMTP POP3 MIME

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What wireless technology has a range limited to 3 feet (1 m) and cannot penetrate ceilings

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I.T.CHAPTER12What are two reasons for creating two partitions? (Choose two.) increase the number of log

A technician boots a Windows XP computer that has an incorrect driver loaded for the video

A video-file editor defragments the hard drive on his computer every month to ensure conti

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A technician is having trouble repairing a difficult Windows XP problem. The usual quick-f

Which action should be taken to start the defragment utility when using the Windows XP Cat

Which virtual memory attribute is the only one a technician should change? page file struc

A user has observed that the performance of the hard disk has degraded over time. What is

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When configuring Windows XP, which setting configures a service to run every time a comput

In Windows XP which file determines the prompt that a user sees during the boot process wh

What is the most common cause of blue screen errors? device driver errors user errors memo

While attempting to run an application, a user receives an error message indicating that a

Which information is backed up when a restore point is created? user data and applications

Which two pieces of information are required when configuring Automatic Updates for

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Windows XP? (Choose two.) day destination source time update period

A user wishes to dual boot Windows XP and Windows Vista on a computer with a single hard d

A technician is setting up an e-mail client for a customer. Which two protocols can the te

What is a feature that Internet browsers provide to improve performance when accessing rec

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Which action configures Windows Explorer to display file extensions? Choose Start > Contro

Which two locations are commonly used in Windows for temporary files? (Choose two.) C:\ C:

What is a common cause of the Invalid Boot Disk error? The first logical drive in the exte

Which Windows XP Professional installation uses a Sysprep file? unattended installation re

Which Windows XP utility is used to partition and format hard drives? Device Manager Disk

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I.T.CHAPTER13The accounting department has received a new laser printer. According to the printer techn

Refer to the exhibit. Which type of connection is being established between the PDA and th

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Which type of encryption key should be enabled on WPA-compliant devices? 28-bit 32-bit 64-

A laptop will only work on AC power. What should be done to fix the problem? Replace the A

Which two types of batteries should be completely discharged and then fully recharged to r

The design department recently doubled the RAM capacity in all of the laptops. After the u

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Which three laptop components should be cleaned during routine maintenance? (Choose three.

Which portable connection provides the user with the possibility of high-speed Internet co

Which wireless technology offers a maximum data rate of 540 Mbps? 802.3a 802.3n 802.5 802.

Which standard uses a 128-bit key to secure Wi-Fi services? IPsec MD5 VPN SHA WPA

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Which two sources can be used to determine the amount of currently installed RAM on a comp

Which Windows XP tool keeps track of application errors and security alerts, so that they

What are two steps a technician should take before repairing a laptop? (Choose two.) Groun

When troubleshooting, which two actions are expected to be carried out immediately after r

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Which IEEE 802.11 standard uses only 5 GHz technology? 802.11a 802.11b 802.11g 802.11x

Which two types of ports can be used to attach an external hard drive to a laptop computer

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I.T.CHAPTER14Which two parts, one in a laser printer and one in a dot matrix printer, should be allowed

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A technician is installing a new inkjet printer. The printer has successfully printed test

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Which two issues should be considered when purchasing RAM for a new printer? (Choose two.)

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Which two printer parts should be cleaned with a damp cloth? (Choose two.) fuser in laser

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Users in the accounting department are having trouble digitizing documents with a scanner.

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I.T.CHAPTER15Which two hazards exist when working with fiber optic cabling? (Choose two.) chemicals cop

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Which protocol provides secure transport of data from the company web server to remote use

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The network administrator has physically installed wireless NICs in three new computers. W

Refer to the exhibit. The tracert command was used on the local computer to verify connect

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A technician is troubleshooting a networked computer. The technician has gathered as much

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Which three ports are used by SMTP, POP, and IMAP? (Choose three.) 21 25 69 110 127 143

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When planning the network in a new building, the technician notes that the company require

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I.T.CHAPTER16A network technician has received several reports regarding missing and corrupted informat

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A technician needs to configure wireless networking on several new laptop computers. Which

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Which quick solution should be tried first if a user is unable to login? Verify that the C

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Which three physical security measures are employed to prevent security breaches and loss

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What is the default setting for Windows XP operating system updates? automatic only downlo

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Which two characteristics of network traffic are being monitored if a network technician c

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I.T.CHAPTER2Which three computer components contain hazardous materials and require special handling f

Which step should be performed first when servicing computer equipment? Wipe down the exte

A technician wants to limit the chances of ESD affecting his workspace. Which three precau

Which two tools can help protect against ESD? (Choose two.) antistatic wrist strap compres

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A technician accidentally spills a cleaning solution on the floor of the workshop. Where w

The performance of a computer is reduced after it has been using the Internet. Which three

Which tool in Windows XP gives a technician access to initialize disks and create partitio

Which tool should be used if a user needs to optimize space on a hard drive? Defrag Disk M

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Which two types of tools can help protect a computer from malicious attacks? (Choose two.)

What is the proper way to dispose of outdated CRTs? All of the components should be dispos

Which condition refers to a reduced voltage level of AC power that lasts for a period of t

What is recommended to remove dust from inside a computer case? damp cloth dust cloth hous

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Refer to the exhibit. Which type of tool is shown in the graphic? cable meter digital mult

Refer to the exhibit. Which type of tool is presented in the graphic? hex screwdriver stri

Which Windows XP command-line utility scans the critical files of the operating system

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and replaces any files that have been corrupted? Chkdsk Defrag Disk Cleanup Disk Managemen

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I.T.CHAPTER3A technician is installing a new power supply in a computer. Which type of power connector

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When building a computer, which two components are normally installed in 3.5-inch drive ba

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A field technician has been asked to install a wireless 802.11g NIC in a computer, but is

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After a technician has assembled a new computer, it is necessary to configure the BIOS. At

Refer to the exhibit. Which type of hard drive uses the power connector shown? ATA EIDE SA

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Refer to the exhibit. Which type of port is shown? FireWire graphics RJ11 RJ45 USB techn

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Which action is recommended to prevent the motherboard from contacting the metal base of t

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I.T. CHAPTER 5When booting the Windows XP operating system, which file will be read to find the path to

A technician needs to upgrade the file system on a Windows XP computer from FAT32 to NTFS.

A technician is attempting to create multiple partitions on a hard disk. This will allow f

A technician needs to upgrade the operating system on a computer from Windows 2000 Profess

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A technician thinks that the file system on a computer has a problem because Windows XP is

A user installs a new sound card driver in a computer that is working properly. After inst

As a user attempts to boot the computer, the message "NTLDR is missing" is observed on the

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Which set of related files store all the settings of a Windows XP installation? Registry C

A technician needs to install Windows XP on a new computer. The hard drive needs two parti

Which set of guidelines is used to ensure that programmers develop applications that are c

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Refer to the exhibit. Which file is flagged for backup? File1.txt File2.txt File3.txt File

A technician has finished installing Windows XP. What should the technician do to verify t

A user reports that a Windows XP system is unable to boot properly. How can the technician

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Which utility, when run at regular intervals, is the most effective at protecting user dat

In which two situations should a technician create a restore point? (Choose two.) before a

A user in a large manufacturing company uses a PC that is connected to the company network

Once minimum hardware requirements are satisfied, where should a technician look to determ

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A technician has a computer that is unable to boot Windows XP properly. The technician has

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I.T.CHAPTER6What is the difference between a docking station and a port replicator? A docking station

Which display technology is most commonly found in modern laptop computers? CRT LED plasma

Which task must be completed first for a technician to be able to configure power manageme

Which two laptop ports are used primarily for communication and network connectivity? (Cho

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Which three components commonly connect to USB or FireWire ports? (Choose three.) camera A

What is the major difference between desktop and laptop motherboards? Desktops use the AT

Refer to the exhibit. What is the correct order of steps to remove a laptop battery? 3, 2,

What is the benefit of using CPU throttling in laptops? It reduces the processing time nee

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Which two characteristics make laptops a better choice than desktop computers? (Choose two

Which three components are interchangeable between desktop and laptop computers? (Choose t

Which type of interface do current laptops use to achieve similar expansion capabilities a

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Refer to the exhibit. Which two form factors are supported by the devices shown in the gra

Which name is given to the collection of settings that control the power settings of a lap

Which two devices are commonly hot-swappable on laptops? (Choose two.) Integrated LCD scre

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Which generation of cell-phone standards was the first to deal with how to send and receiv

Which type of questions would a technician initially ask to gather information to help sol

What is meant by a laptop device being hot-swappable? The device does not need a driver to

Where can a technician change the power schemes on a laptop running Windows XP? Select Adv

Which two devices can be individually configured within Windows XP to power off after the

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Which internal laptop component may be designed as a hot-swappable device? CPU LCD screen

A user has connected a digital projector to the external monitor port on a laptop computer

What is the proper way to clean optical drives? Spray ionized solution inside the drive. U

Which two actions should be performed to clean the surface of CDs and DVDs? (Choose two.)

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I.T. CHAPTER 7Which technology is used by laser printers? digital drop electrophotographic electrostatic

Which two Wi-Fi standards are used to provide a wireless connection between printers and c

Which laser printer component is a metal cylinder that is coated with a light-sensitive in

Which step of the laser printing process involves scanning the photosensitive drum with a

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Which step of the laser printing process is the last step performed by a laser printer whe

What are two advantages of using impact printers? (Choose two.) carbon-copy printing abili

Which printer technology is used in low-cost, photo-quality printers? impact inkjet laser

Which printing technology uses the vibration of a crystal to control the flow of ink onto

Which unit is commonly used to measure the print quality of an inkjet printer? DPI PPM dot

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NLQ What is a common disadvantage of inkjet printers? Toner for inkjet printers is expensi

What is an advantage of using a solid-ink printer instead of an inkjet printer? It produce

Which type of printer is commonly used in stores to produce cash register receipts? dye su

Which software, embedded in a printer, controls how the printer operates and can be upgrad

Which software converts scanned pages into text? Image Text Converter Optical Character Re

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Which three functions are commonly included in the all-in-one devices? (Choose three.) USB

A museum possesses several old paintings that the curators wish to reproduce and sell in t

What is the best source for a Windows-compatible scanner driver? website for scanner manuf

Which standard governs the use of parallel printer ports? IEEE 973 IEEE 1284 IEEE 1394 IEE

Which two modes of operation within the IEEE 1284 standard allow bi-directional communicat

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TCP Which two names refer to the IEEE 1394 standard? (Choose two.) Bluetooth FireWire i.Li

What is the maximum number of devices that can be connected to a single FireWire interface

Which Windows XP command sends a file named example.txt to the default printer? send examp

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The network administrator for a marketing company is concerned about the performance of th

Which protocol is used to automatically configure network devices? DHCP IPCONFIG DNS FTP

Which two factors are used to determine the different categories of UTP cabling? (Choose t

Which two characteristics describe Ethernet technology? (Choose two.) supported by IEEE 80

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Which wireless IEEE standard operates in a radio frequency of 2.4 GHz and supports a maxim

Which layer of the OSI model is primarily concerned with accessing the physical media and

A company has a remote branch office that has no access to any high-speed WAN or broadband

What is the maximum range a data signal can travel through a 1000BASE-T network segment? 3

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Which topology has only one central point of failure, is easy to troubleshoot, and is most

Which term describes the process of adding headers to data as it moves through the layers

Which technique is used to ensure that data from one computer does not collide with data f

Which device enables computers to be attached to a network without segmenting the network?

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Which network topology will allow all devices to continue to communicate with each other s

Which Windows XP command displays the route taken by packets crossing an IP network? iprou

A company is investigating the use of an ISDN service to act as backup for the ASDL servic

Which digital technology provides an upstream speed that is typically less than the downst

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I.T.CHAPTER9A fingerprint reader is an example of which security technology? authorization biometric k

Which wireless security technology is a good choice when using Cisco equipment in conjunct

Which type of program causes banners and ads to appear on the desktop without any user int

What are two examples of malware? (Choose two.) registry cleaner pop-up blocker spyware e-

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Which two characteristics describe a worm? (Choose two.) Executes when software is run on

An employee for a small company inadvertently allows a visitor to see their username and p

Which is the best procedure to secure a laptop left at the office while the user is away f

Where is the safest place to store backups? portable lock box locked telecommunications ro

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What is the best method for a company to secure data being transmitted across the Internet

Which threat to security uses traffic from zombie computers to overwhelm servers? DoS DDoS

Which two statements are true about username and password standards? (Choose two.) The use

When setting up a new wireless access point, which basic security measure should be taken?

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What must be done to ensure that the anti-virus software on a computer is able to detect a

Which two items can be downloaded from the Microsoft website to help protect Windows XP? (

What is the difference between WEP64 and WEP128? WEP64 can handle 64 simultaneous connecti

A bank is upgrading the hard drives in a server. What should be done to the old hard drive

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A technician has downloaded the latest Windows XP updates from the Microsoft website. What

Which best practice should be included in a password protection policy? Encourage users to

An attacker claiming to be a bank representative contacts a potential victim via e-mail an

Which type of software is downloaded onto the computer of a user without the knowledge of

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I.T.CHAPTERS15AND16A network technician has received several reports regarding missing and corrupted informat

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A technician needs to configure wireless networking on several new laptop computers. Which

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Which quick solution should be tried first if a user is unable to login? Verify that the C

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Which protocol provides secure transport of data from the company web server to remote use

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After booting a computer running Windows 2000, the following message displays: "The IP add

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I.T.CHAPTERS9AND10A customer calls to report a computer problem. Which two actions can the technician use to

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Which issue is an example of an exception to an SLA that should be escalated to a manager?

2

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A website development company wishes to allow developers to have unlimited access to websi

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An employee for a small company inadvertently allows a visitor to see their username and p

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While servicing a computer, a technician notices that a document labeled "confidential" is

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Cisco IT Essentials 2 Final Exam Questions + Answers

Cisco IT Essentials 2 Final Exam Questions + AnswersF1 Which are three reasons a company may choose Linux over Windows as an operating system?NO GUARANTEE OF VALIDITY

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Cisco IT Essentials 2 Final Exam Questions + Answers F21 When using Linux, which of the fo

NO GUARANTEE OF VALIDITY

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Cisco IT Essentials 2 Final Exam Questions + Answers F31 Which of the following commends cNO GUARANTEE OF VALIDITY

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Cisco IT Essentials 2 Final Exam Questions + Answers F42 A technician is given a Windows 2NO GUARANTEE OF VALIDITY

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Cisco IT Essentials 2 Final Exam Questions + Answers F53 What allows Linux applications toNO GUARANTEE OF VALIDITY

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Cisco IT Essentials 2 Final Exam Questions + Answers F63 Which of the following is conside

NO GUARANTEE OF VALIDITY

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