&211(&7,1* 627, 3URIHVVLRQDO 6HUYLFHV DQG 627, … · 627, &rqilghqwldo 2qo\ iru xvh xqghu 1'$ 'r...

$: &211(&7,1* 627, 3URIHVVLRQDO 6HUYLFHV DQG 627, … · 627, &rqilghqwldo 2qo\ iru xvh xqghu 1'$ 'r qrw glvwulexwh:kdw gr 627, vhuylfhv phdq wr \rx"$
SOTI Confidential - Only for use under NDA - Do not distribute

ONE PLATFORM - CONNECTING EVERYTHING

How to Sell Series

SOTI Professional Services and SOTI Enterprise SupportPresenters

Rob Auld, Vice President, Global Sales

Andy Matthews, Sr. Manager, Global Professional Services & Support


Agenda

Why SOTI services

What services SOTI offers

Deep dive into Enterprise Support

Questions


Why SOTI Services?Now and in the Future

• Customer are looking for expert service offerings

• Make sure that your customer’s product is successfully deployed

• Ensure your customer ROI



What do SOTI services mean to you?You can offer your customers

• A successful implementation of SOTI MobiControl

• Expert service offerings straight from the product manufacturer

• Experienced and skilled solution architects, technical account managers, and industry vertical experts



SOTI Services for Every Step of the Mobile JourneyChoosing the right approach is the best way to manage mobility

Install & Deploy

Solutions Integration

Migration & Upgrade Training Technical

Support

SOTI Confidential - Only for use under NDA - Do not distributeSOTI Confidential - Only for use under NDA - Do not distribute

• New Implementation• Rapid deployment program• Targeted configuration installation• Meet specific mobile device management

requirements

Rapid ImplementationService


Rapid Implementation ServiceAccelerate your SOTI MobiControl deployment

Included with service:• Creation and deployment of a single package

• FileSync and Single lockdown

• Email configuration, enabling device enrollment and authentication

• Enable Location services, app catalogue, feature controls & restrictions enabled

• Enable Content Library & WIFI Profiles

• Enable AD/LDAP Integration via CloudLink

• Enabling Geo-fencing, device relocation and enabling data collection

• Enable alerts console, security and access management

$1800 SOTI-PSS-IMP-MCL



Advanced Certificate Integration• Secure company’s data

Test Server Setup• Simplify the rollout of SOTI MobiControl

Customized Hourly Services• Build to suit your customer’s complex mobility

environment



Solutions IntegrationAdvanced Configurations Made Easy

Advanced Certificate IntegrationIncluded with service:• Consultative session with the client to provide technical advice or to

setup the Certificate Authority and related certificate templates

• Validate the certificate protocol is supported on the device and MobiControl server

• Request and obtain the proper accounts, server, and certificates required to setup certificate integration

• Configure MobiControl to connect to the Certificate Authority using the supported protocol

• Configure the templates in the client’s MobiControl environment

• Configure a certificate profile and confirm certificate retrieval from certificate authority

$2500 SOTI-PSS-INT-CRT

Test Server SetupIncluded with service:• Obtain and activate a SOTI MobiControl test server instance and association

SOTI MobiControl Server trial key for a 90 day activation period to support up to 20 devices.

• Assist in backing up the SOTI MobiControl database prior to performing a version control upgrade

• Perform database sanitization

• Install the identical SOTI MobiControl version as used on the test instance

• Enroll a series of test devices

• Upgrade MobiControl on the test environment

• Upgrade device agents on the test devices

• Allow additional usability test to be completed by the customer

$1000 SOTI-PSS-TST-STP


Solutions IntegrationAdvanced Configurations Made Easy

Customized Hourly ServiceIncluded with service:

• Hourly offering

• Facilitate specific customized project-based implementations of SOTI MobiControl

$250/hr SOTI-PSS-1HR



Migration Service• Migrate entire EMM solution or just SQL server

Version Upgrade• Experience to upgrade easily with minimum

disruption

Migration and Upgrade


Migration and Upgrade ServicesMinimize Business Disruption

Server Migration ServiceIncluded with service:• Planning session with the client

• Assist in the migration of SOTI MobiControl database (if required)

• Assist in the installation of new SOTI MobiControl instance

• Ensure the successful migration of a set number of test groups (no greater than 5) with soft cutover

• Verify connectivity to the new server and perform MCAU tests

• Receive client sign-off that SOTI MobiControl Server migration is fault-free to ensure baseline requirements have been m

$3000 SOTI-PSS-CON-MIG

SQL Database MigrationIncluded with service:• Confirm compatibility of the new SQL server

based on software version and connectivity

• Assist in the backup of the current database

• Assist in restoration of the database on to the new database server

• Repoint MobiControl to the new SQL instance

• Confirm the MobiControl services are up and functioning based on client’s legacy database standards

$1000 SOTI-PSS-CON-SQL-DBM


Migration and Upgrade ServicesMinimize Business Disruption

Version UpgradeIncluded with service:• Conduct a consultative session with the client and develop an MobiControl Server

version upgrade plan based on requirements

• Create rollback plan

• Validate that all upgrade pre-requisites are met

• Assist in backing up the MobiControl database to prepare for the MobiControl Server version upgrade prior to version control changes

• Conduct tests for the upgrade environment within SOTI’s internal test environment

• Perform upgrade on client’s production server environment

• Upgrade device agents on a set number of test groups (no greater than 5)

$2500 SOTI-PSS-CON-UPG


• Flexible training delivery to suit your needs and schedule

• Live web-based training • Online web-based training• Live on-site training at your facility

Live Training


TrainingIn-depth SOTI MobiControl Training

SOTI MobiControl Bootcamp – On-SiteIncluded with service:

• Mobility Consultant will deliver a comprehensive curriculum of SOTI MobiControl over three days at a location of your choosing

• A preliminary consultative call to discuss your specific training requirements is included

• Up to 5 participants

$8500 SOTI-PSS-TRN-BOT-ONS

SOTI MobiControl Bootcamp - OnlineIncluded with service:

• Mobility Consultant will deliver a comprehensive curriculum of SOTI MobiControl over three days at a online

• A preliminary consultative call to discuss your specific training requirements is included

• Up to 5 participants

$5000 SOTI-PSS-TRN-BOT-ONL


Proven Support When you Need it• Round the Clock Support• Advanced Support Team• Technical Account Manager

SOTI Enterprise Support


SOTI ENTERPRISE SUPPORTProven Support When You Need It

• Newly enhanced Enterprise Support

• Designed based upon feedback from customers

• Goal to provide the best offering in our industry

• NEW SKU Introduced April 1, 2018

• Standard pricing available

$0.72/user or device SOTI-USR-ENT-N or SOTI-DEV-ENT-N


A Deep Diveinto




SOTI Enterprise SupportPresenter

Name Last nameTitle




24/7 Service


Round-the-clock Support


Advanced Support Team

• Subject matter experts in SOTI’s products

• Responsible for daily activities on support cases

• Drive efficient and effective resolution of support cases

• Escalate issues in a timely manner

Global support team of L2 & L3 Technical Support Engineers assigned to the customer



Technical Account Manager (TAM)

• Helps coordinate and deliver SOTI Enterprise Support

• Responsible for monitoring customer’s support cases

• Point person for escalations

• Direct access to product teams to ensure critical issues are prioritized

• Champions product enhancement requests

• Advises customer on relevant product releases and issues

Customer champion and advocate within SOTI that is assigned to the account



Best-in-class Response Times

Competitor 1

Severity 1 30 mins (24x7)

Severity 2 2 business hrs

Severity 3 4 business hrs(M-F only)

Severity 4 8 business hrs(M-F only)

Competitor 2



Severity 3 1 business day

Severity 4 5 business days

Competitor 3



Severity 3 1 business day

Severity 4 N/A

SOTICritical

(Severity 1) 30 mins (24x7)

Major (Severity 2) 60 mins (24x7)

Minor (Severity 3) 1 business day

Cosmetic(Severity 4) 2 business days

Getting your business-critical mobility back up and running quickly


Customer Portal



Webinar Series



Test EnvironmentFree SOTI MobiControl Cloud Test environment

• Replicate and troubleshoot issues

• Test new features and configuration changes

• 25 device licenses included*


* Test environment cannot be used for production activities.


Annual review of your SOTI software with recommendations to improve its performance

Health Check



Guidance and best practices for SOTI software upgrades

Assisted Product Upgrades



Review of the SOTI production environment’s performance and support cases

Quarterly Business Review (QBR)



Site Visit - Annual onsite visit from the TAM


Unlimited access to SOTI’s online training system



Extended Trials


6 months of free use of any additional SOTI products


GDPR Readiness Assessment Service

Recommendations and best practices for data privacy




Best-in-class Response Times Customer Portal Webinar Series Test Environment

Health Check Assisted Product Upgrades Quarterly Business Review Site Visit

SOTI Academy SOTI SYNC Discount Extended Trials GDPR Readiness Assessment Service

Proven support when you need it the most

Exclusive Benefits:

Round-the-clock Support

Advanced Support Team

Technical Account Manager


Webinar ConclusionsPartnering for Business Mobility Success

• SOTI Services for every stage of mobility lifecycle

• Leverage our professional mobility advisors

• Make more money by offering professional services

• Strengthen your relationship with the customer

Install & Deploy


Migration & Up Grade

Training Technical Support

Remember to engage your SOTI AccountManager to set up a discovery call withSOTI Professional Services to ensure thebest solution for your customer


Questions?


&211(&7,1* 627, 3URIHVVLRQDO 6HUYLFHV DQG 627, … · 627, &rqilghqwldo 2qo\ iru xvh xqghu 1'$ 'r...

Documents

Transcript of &211(&7,1* 627, 3URIHVVLRQDO 6HUYLFHV DQG 627, … · 627, &rqilghqwldo 2qo\ iru xvh xqghu 1'$ 'r...