The Wellness Syndrome at Work Professor André Spicer Cass Business School.
21 01 08 Cass Business School
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1 Principles, People, Tools & Technologies Ron Young, CEO, CKO, Knowledge Associates International Ltd, Chairman, Young International Ltd
description
A presentation on Knowledge Management given by Ron Young to second year MBA students at CASS Business School, London
Transcript of 21 01 08 Cass Business School
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Principles, People, Tools & TechnologiesRon Young, CEO, CKO,
Knowledge Associates International Ltd,Chairman, Young International Ltd
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www.knowledge-management-online.com
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http://km-consulting.blogspot.com
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Knowledge Asset Management
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“The most important, and indeed truly unique, contribution of management in the 20th century was the fifty-fold increase in the productivity of the manual worker in manufacturing.
The most important contribution management needs to make in the 21st century is similarly to increase the productivity of knowledge work and the knowledge worker”
Peter F. Drucker
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Principles, People, Tools & Technologies
Progress in 30 years
Knowledge Management status
Back to Basics
The next 10 years
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Principles, People, Tools & Technologies
Progress in 30 years
Knowledge Management status
Back to Basics
The next 10 years
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The Economy is
changing
Jobs are changing
The workforce is
changing
Are we ready?
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Progress in 30 years?
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Principles, People, Tools & Technologies
Progress in 30 years
Knowledge Management status
Back to Basics
The next 10 years
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Knowledge Management and Web 2.0?
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"Knowledge Management is the discipline of enabling individuals, teams and entire organisations to collectively and systematically create, share and
apply knowledge, to better achieve their objectives"
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Knowledge Assets
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Knowledge Asset Management
90m?
10m
90m
10m
MA
SA
HA
FA
MA
SA
HA
FA
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“We know far less than we think we know”
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Principles, People, Tools & Technologies
Progress in 30 years
Knowledge Management status
Back to Basics
The next 10 years
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Knowledge Era
AgriculturalEra
IndustrialEra
InformationEra
KnowledgeEra
Key Asset /Wealth Creator
Land Factories Information Knowledge
AssetManagement /Organization
Farm ownersHierarchy ofManagers
Matrix ofempoweredpeople
Collaborativecommunities &teams
KeyTechnology
Agriculturaltools &technologies
Plant &Machinery
Information &CommunicationTechnology
Collaborativetechnologies
Key Products FoodManufacturedgoods
Informationproducts &services
Intellectualproducts &services
Key energyresource
Agriculturalworkers
Raw naturalenergies &factory workers
Information &informationworker
Ideas, creativity,innovation &knowledgeworkers
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Timeless Business Principles
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Timeless Business Principles
Productivity
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Timeless Business Principles
Productivity Relations
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Timeless Business Principles
Productivity Relations
Quality
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Timeless Business Principles
Productivity Relations
Quality
Knowledge
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Why?
Productivity Relations
Quality
Knowledge
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Why?
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Timeless Business Principles
Increase Sales
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Timeless Business Principles
Increase Sales
Reduce Costs
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Timeless Business Principles
Increase Sales
Reduce Costs
IncreaseProfit/Value
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Timeless Business Principles
Increase Sales
Reduce Costs
IncreaseValue
Knowledge
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People & Knowledge Sharing
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Fear vs Trust
Protective of ideas & knowledge Open and sharing ideas & knowledge
No Loyalty High LoyaltyShort Term & impatient Long Term & patientDisrespect & political Respect & supportive Individual & isolated Inter-connected by networks &
teamsIndependent Inter-dependentNon communicative Open, frequent communications- and 'one way' - and 'two way‘ feedbackUninformed InformedFeel no responsibility Feel responsibleDisempowered EmpoweredScarcity mentality Abundance mentality
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KM Principles
Trust
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KM Principles
Communicate
Trust
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KM Principles
Communicate Learn
Trust
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KM Principles
Communicate Learn
Share Trust
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Timeless, Changeless Business Principles (Business Wisdom)
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Timeless, Changeless Business Principles (Business Wisdom)
+ application of the best of the emerging
and changing strategies, methods, tools and technologies
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Timeless, Changeless Business Principles (Business Wisdom)
+ application of the best of the emerging
and changing strategies, methods, tools and technologies
=extraordinary value
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Principles, People, Tools & Technologies
Progress in 30 years
Knowledge Management status
Back to Basics
The next 10 years
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Principles, People, Tools & Technologies
Progress in 30 years
Knowledge Management status
Back to Basics
The next 10 years
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“The Web has radically and fundamentally changed
the economics, processes and tools of knowledge"
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Knowledge Asset Auditing?
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Knowledge Management and the ‘Meaningful Web’
Semantic Web 3.0 is about making all this technology and content smarter -- by adding semantics to the data and by adding more smarts to applications so that they can do a better job of helping humans.
Nova Spivak
www.radarnetworks.com
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Integrating Distributed Knowledge
• Adaptive knowledge infrastructure is in place
• Knowledge resources identified and shared appropriately
• Timely knowledge gets to the right person to make decisions
• Intelligent tools for authoring through archiving
• Cohesive knowledge development between JPL, its partners, and customers
NASA Knowledge Management Roadmap
• Instrument design is semi-automatic based on knowledge repositories
• Mission software auto-instantiates based on unique mission parameters
• KM principles are part of culture• KM practices are supported by layered
COTS products• Remote data management allows
spacecraft to self-command
• Knowledge gathered any place from hand-held devices using standard formats on interplanetary Internet
• Expert systems on spacecraft analyze and upload data
• Autonomous agents operate across existing sensor and telemetry products
• Industry and academia supply spacecraft parts based on collaborative designs derived from NASA’s knowledge system
Capturing KnowledgeSharing Knowledge
• MarsNet• Mars Exploration Rovers• Space Interferometry Mission
Enables capture of knowledge at the point of origin, human or robotic, without invasive technology
Enables seamless integration of systems throughout the world and with robotic spacecraft
Enables sharing of essential knowledge to complete Agency tasks
Modeling Expert Knowledge
• Systems model experts’ patterns and behaviors to gather knowledge implicitly
• Seamless knowledge exchange with robotic explorers
• Planetary explorers contribute to their successor’s design from experience and synthesis
• Knowledge systems collaborate with experts for new research
• Interstellar missions• Permanent lunar and
Martian colonies
• Europa Lander/Submersible• Titan Organics: Lander/Aerobot• Neptune Orbiter/Triton Observer
• Mars robotic outposts• Comet Nucleus Sample Return• Saturn Ring Observer• Terrestrial Planet Finder
2003 2007 2010 2025
Enables real-time capture of tacit knowledge from experts on
Earth and in permanent outposts
http://km.nasa.govJeanne Holm, Chief Knowledge ArchitectJeanne Holm, Chief Knowledge Architect
NASA/Jet Propulsion LaboratoryNASA/Jet Propulsion Laboratory
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The Next Ten Years - Key Challenges
substantially increase the productivity of knowledge working, at least, 50 fold exponentially develop global knowledge sharing networks & relationsradically innovate dramatically improve quality leadership aligned to the timeless principles
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“Beyond time are the timeless principles.
Beyond knowledge is the wisdom to be able to apply the timeless principles using the best strategies, processes, tools and technologies.”
Beyond Time & KnowledgeNovember 2007
