203530 TES Brochure

“The Total Solution for all your entrance requirements”TOTAL

ENTRANCE SOLUTIONS

Total Entrance Solutions: The total solution for all your entrance Requirements | www.totalentrancesolutions.comPh: 1300 781 851 | Fax: 1300 781 852

Total Entrance Solutions Pty Ltd. ABN: 14 005 711 694 ACN: 127 005 752

24/7 EMERGENCY SERVICE

Total Entrance Solutions | The total solution for all your entrance requirements | www.totalentrancesolutions.comPh: 1300 781 851 | Fax: 1300 781 852


IntroductionTotal Entrance Solutions Pty Ltd specializes in the service, maintenance and repairs to all industrial and commercial roller doors, roller shutters, glass and aluminium swing doors, boom gates, automatic gates and vehicle barriers.

Total Entrance Solutions Pty Ltd was established in 2006 and in a short period of time we have grown from a single service vehicle to three (3) service vehicles and a staff of ten (10).

We are an independent company, not an agency, and that means that we can source all available parts from any manufacturer and we will only recommend the very best products for your sites requirements.

Our staff are fully trained in all of the listed equipment above and follow strict Health and Safety procedures. In most cases a service crew will consist of two (2) technicians when working on your equipment to ensure a safe working environment is maintained for all.

We guarantee a same day emergency service and will endeavour to have your equipment back working if possible, however if our technicians are unable to make the equipment operational they will notify the contact on site and explain thoroughly what will be required, paperwork detailing the work carried out and required work will be left on site as well as being included with your invoice.




Introduction (continued)

A quote for any extra work to bring your equipment back to a safe working condition will be sent through as quickly as possible, to ensure limited disruption to you or your clients business.

We have built a strong reputation as a true 24/7 Emergency Service company. Should you or your clients encounter a problem after hours that requires urgent attention, your call will be answered and our technicians will notify you of an expected ETA and will always endeavour to make your building secure and safe.

Our vehicles carry a large range of basic stock (clips, bolts, straps etc) to ensure we are able to attend and carry out any minor repairs the First Time. This will reduce any second calls for basic items that should have been installed then and there. Obviously any major parts (slats, drums, springs etc) will require site measuring and ordering.




Quoted WorkTotal Entrance Solutions Pty Ltd offers a free quoting service, however please understand this is not a same day service. If urgent quotes are required please call us and notify us of your situation.

Once you have accepted our quote, we will order the parts and our service manager will call you to book in a suitable time for the work to be completed.

With preventative maintenance, once the quote is accepted, we will endeavour to arrange for the work to be completed within a timely manner. Any extra work uncovered during this process will be noted on the paperwork left at your premises and a quote for the required work will follow.

Our staff will carry out the work in a safe and timely manner with each site’s requirements taken into consideration. We expect all our staff to be respectful of your sites rules and regulations and to follow any instructions you require to meet your companies requirements.

It also is our policy to make sure on completion of our work that the site is clean of all rubbish and it is disposed of in an environmentally friendly way.

At Total Entrance Solutions Pty Ltd we guarantee our workmanship, all repairs come with a 12 month warranty on our workmanship (related to the work carried out for the quoted work) and any suppliers warranty for parts replaced.

We also don’t believe in just repairing your product. If we can offer you a more suitable product that can reduce your ongoing maintenance costs then we will always include both options for your consideration. That way you can make a decision that is best for you and your clients.

We also make ourselves available to meet with our customers on site to discuss or explain in further detail our quotes or recommendations.




Occupational Health & SafetyWhy are two (2) technicians required to repair a roller door when our opposition only send one?

Total Entrance Solutions Pty Ltd will in most cases always send two (2) Technicians. We value the safety of our staff as well as respect your sites obligations to provide a safe working environment.

As you can imagine when working on damaged equipment of the sizes we come across with industrial and commercial doors and gates, two technicians are required to carry out the necessary repairs to make the equipment safe and in most cases get it back up and working as well as restricting movement through the opening while these repairs are being carried out.

Sending a single man crew to carry out any work on an industrial door that involves working at heights is just not an option for us and to be honest should not be an option for any business these days. We will not risk the safety of our staff to save a few dollars.

Each service vehicle has it's own scissor-lift which provides another level of safety when working at heights, as well as being able to hire at short notice forklifts and knuckle booms if a site has a specific requirement.

Our staff have the necessary operators tickets and construction cards and are able to present these before any work is commenced if required.

Before starting any work our staff will complete our Job Safety Analysis and will each sign off on it only after careful consideration to how they are going to complete the work in a safe manor. A copy of this can be left on site or included with the invoice for your records.




Documentation& Invoicing

At Total Entrance Solutions Pty Ltd we understand the importance of accurate documentation.

Our electronic work sheets have all the necessary information on them to give you an accurate description of the problem our technicians found upon arrival, a description of all work carried out, a list of parts used and a report of the importance of any extra work which may be required.

A JSA/5 Steps to Safety form will also be filled out and attached to paperwork left on site and included with your invoice. We understand we have a responsibility to supply you our client with documentation that not only explains the condition of your door and work carried out but that it was done in a safe manor according to all Occupational Health & Safety Acts and Codes of Practice.

We also understand the frustration clients have when they receive an invoice and the only amount listed is a total figure.

At Total Entrance Solutions Pty Ltd, we always break up our invoices as listed below. We have nothing to hide and believe in giving you our valued customer value for money.

Call Out $Labour $Parts & Equipment $




Insurance & Workers CompensationTotal Entrance Solutions Pty Ltd has all necessary insurances and workers compensation. If you require copies sent through please call our office on 1300 781 851 and one of our staff will only be too happy to either email or fax through current copies for your records.




SummaryTotal Entrance Solutions Pty Ltd would like to thank you for taking the time to consider our services. We are sure if given the opportunity you will find we will be able to provide you with a service superior to what you are receiving now.

We feel that our rates are very competitive and our technicians provide a professional service. We are open to constructive feedback and advice from our clients which allows to constantly improve our service to all and ensure our long term future in this industry.

Please do not hesitate in contacting our office if you have any problems with your doors, docks or gates or you would like a quote for any maintenance or future work.Our list of clients is constantly growing. Here are a few:

Honeywell (Qld Correctional Centre’s) Brookfield Johnson Controls (ENERGEX) King & Co Dorma Automatic Doors Wright Properies CB Richard Ellis Strata Vision Qld Rail Spendless Shoes Ezi-Roll Doors Australia Monarch and many more




When was the last time your door was serviced?Just like your car, regular servicing of your Roller Shutter/Door will increase its life span and reduce overall costs.

The Benefits Of Regular Service & Maintenance:

Minimize costly & inconvenient breakdowns, that impact on business activities & compromise securitySafer working conditions for all building occupantsIdentification of worn parts before serious & costly problems occurImproved door operationReduced maintenance costs




This door had never been serviced, therefore allowing the metal slats to cut through the main support bracket posing a serious OH&S risk.

Result: The entire roller shutter had to be replaced

If this door had been serviced: The slats would have been realigned & grease applied, reducing any wear on the brackets

This door had caught on a damaged slat, therefore causing the curtain to catch & dislodge from the guides.

Result: 15 slats had to be replaced and the door was left shut for 5 working days until the new slats were manufactured, powder coated and installed

If this door had been serviced: The slats could have been replaced and the door would have continued it’s normal operation

Other Risks Of Not Maintaining Your DoorFailure to comply with OH&S Act 1985 Increase incidence & severity of BREAKDOWNSManagement time wasted reacting to preventable situationsStaff or customer injury

The risks of not maintaining your door




How Does Our Service & Maintenance Program Work?1. The month when the service is due, we will contact you to arrange a convenient

day and time

2. We provide a safety and maintenance report that details everything we did

3. If your door is damaged and requires extra work, we will provide a quotation torepair the problem before costly breakdowns or personal injury occurs

4. We offer a True 24/7 EMERGENCY service should your door require urgentattention, providing PEACE OF MIND




The risks of not maintaining your door

Broken Spring Caught Up Curtain Collapsed Drum

Further Information:For further information on our service & maintainance program or to receive an obligation free quote to service your doors, please complete the section below and return via FAX to 1300 781 852. Alternatively, you can contact our sales team at 1300 781 851.

Product Types:

Number of Equipment:

Company Name:

Contact:




Our DetailsSales: Jason Skehan—Managing Director

Mobile: 0421 711 [email protected]

Service Manager: Geoff [email protected]

Accounts: Tracey [email protected]

Address: Unit 7, 12-16 Robart Court, Narangba 4504

Phone: 1300 781 851 (24 Hours/7 Days)

Fax: 1300 781 852


203530 TES Brochure

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