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Achieving  Health  Equity  with  CLAS(s)    

A  Discussion  About  UW  LEND’s    Opportunity  to  Move  the  Needle

Douglass  L.  Jackson,  DMD,  MS,  PhD  Clinical  Professor,  UW  School  of  Den4stry    

Jennifer  Gerdts,  PhD  Director,  Clinical  Training  Unit,  UW  LEND  Program    

Susan  Wendel,  MS,  OTR  Training  Director,  UW  LEND  Program  

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Equality Equity Justice

Adapted from Craig Froehle 4/27/2020

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The  Na;onal  CLAS*  Standards  

A  blueprint  for  healthcare  organizaIons  to  advance  health  equity,  improve  

quality  and  help  eliminate  health  dispariIes  

•  Principle  Standard  -‐  Provide  effec4ve,  equitable,  understandable,  and  respecDul  quality  care  and  services  that  are  responsive  to  diverse  cultural  health  beliefs  and  prac4ces,  preferred  languages,  health  literacy,  and  other  communica4on  needs.    

•  Governance,  Leadership  and  Workforce  (3  Standards)  •  CommunicaIon  and  Language  Assistance  (4  Standards)  •  Engagement,  ConInuous  Improvement  and  Accountability  (7  Standards)  

*  Culturally  and  LinguisIcally  Appropriate  Services  4/27/2020  

Governance,  Leadership  and  Workforce  (3  Standards)

•  Train  staff  in  CLAS  •  Recruit  a  workforce  that  is  representaIve  of  the  community  served  

•  Create  and  support  a  a  designated  CLAS  posiIon  

The  Na;onal  CLAS  Standards:

Adapted  from:  hVps://thinkculturalhealth.hhs.gov/assets/pdfs/class-‐infographic-‐what-‐why-‐how.pdf  

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CommunicaHon  and    Language  Assistance  Standards  

(4  Standards)•  Offer  comprehensive  language  assistance  services  

•  Require  interpreters’  skills  be  cerIfied  or  assessed  

•  Use  advanced  technology  for  interpretaIon  services  

Adapted  from:  hVps://thinkculturalhealth.hhs.gov/assets/pdfs/class-‐infographic-‐what-‐why-‐how.pdf  

The  Na;onal  CLAS  Standards:

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Engagement,  ConHnuous  Improvement  and  Accountability  Standards  

(7  Standards)

The  Na;onal  CLAS  Standards:

•  Improve  collecIon  of  race,  ethnicity,  language  and  disability  data  

•  Conduct  organizaIonal  assessments  •  Incorporate  CLAS  into  mission,  vision  and  strategic  plans  

Adapted  from:  hVps://thinkculturalhealth.hhs.gov/assets/pdfs/class-‐infographic-‐what-‐why-‐how.pdf  

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CURIOSITY  

COMMUNICATION  

CHALLENGE  

COLLABORATION  

GIVING CREDIT  

BE A CHANGE AGENT

 

CONSISTENCY  7 BEHAVIORS

 

CURIOSITY

maintains an open mind, reflecting on how alternate perspectives, ideas, and views contribute to the situation

CONSISTENCY

practices inclusive behaviors despite pressure, constraints and circumstances

CHALLENGE

challenges themselves, teams, and environments to think and behave differently

COLLABORATION

collaborates across teams in order to get a broader scope of ideas

GIVING CREDIT

creates an environment where members are given credit for their contributions

BE A CHANGE AGENT

willingness to think, act, and create an environment that is different than it had been

COMMUNICATION

adept at conveying complex information in clear and compelling ways

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7 Behaviors of Inclusion

Tony Byers, PhD

Copyright © 2018 Dr. Tony Byers. All rights reserved. No part of this publication shall be reproduced, transmitted, or sold in whole or in part in any form without prior written consent of the author.

www.drtonybyers.com 4/27/2020  

Where  do  we  go  from  here?  

 

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Achieving  Health  Equity  with  CLAS(s)    

Resources:

•  The  15  CLAS  Standards  -‐  hVps://thinkculturalhealth.hhs.gov/clas/standards  •  NaIonal  Standards  for  CLAS  in  Health  and  Health  Care:  A  Blueprint  for  Advancing  and  

Sustaining  CLAS  Policy  and  PracIce  -‐  hVps://thinkculturalhealth.hhs.gov/assets/pdfs/EnhancedCLASStandardsBlueprint.pdf  

•  A  PracIcal  Guide  for  ImplemenIng  the  NaIonal  CLAS  Standards:  For  Racial,  Ethnic  and  LinguisIc  MinoriIes,  People  with  DisabiliIes  and  Sexual  and  Gender  MinoriIes  -‐  hVps://www.cms.gov/About-‐CMS/Agency-‐InformaIon/OMH/Downloads/CLAS-‐Toolkit-‐12-‐7-‐16.pdf  

 

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