2019 EDITORIAL CALENDAR - Business Travel News
5
ISSUE DATE AD CLOSING MATERIAL DUE FEATURES EVENT DISTRIBUTION January 21 January 7 January 9 • What to Watch in 2019 • Business Travel Hall of Fame • SME Insiders * February 18 February 4 February 6 • Premium Class Travel • Meetings Mavens ** March 18 March 4 March 6 • Expense Management Report • App Analysis *** • ACTE Global Summit (Chicago) April 15 April 1 April 3 • Best Practices in Traveler Compliance & Engagement • SME Insiders * May 13 April 29 May 1 • Women You Should Know • Meetings Mavens ** June 10 May 24 May 29 • 5 th Annual Car Rental Survey & Report • Meetings Management Report • App Analysis *** July 1 June 17 June 19 • New Distribution Capability Update • SME Insiders * August 5 July 17 July 19 • 36 th Annual Travel Manager Salary Survey & Report • Meetings Mavens ** • GBTA Convention 2019 September 16 August 30 September 4 • Travel Manager of the Year & Best Practitioners • App Analysis *** • ACTE Global Summit (London) October 14 September 30 October 2 • 25 th Annual Hotel Survey & Report • SME Insiders * • 6 th Annual Innovate Conference (New York) November 18 November 4 November 6 • 22 nd Annual Airline Survey & Report December 16 December 2 December 4 • 2019’s 25 Most Influential People in Business Travel 2019 EDITORIAL CALENDAR Revised April 24, 2019 August 13, 2018 | Business Travel News | 7 $1.7 TRILLION $1.3 TRILLION Global Business Travel Spend Will Reach $1.7T by 2022 Global business travel spend grew 5.8 percent in 2017, an improvement on recent years’ moderate numbers, according to Rockport Analytics annual GBTA BTI Outlook, put together on behalf of the Global Business Travel Association. Rockport expects to mark 2018 growth at an even higher 7.1 percent. “The two-year period spanning 2017 and 2018 is projected to be the strongest two-year period for business travel since the initial recovery from the Great Recession in 2010 and 2011,” according to the report. Rockport does, however, expect growth to moderate again from 2019 through 2022, as the global economy is late in its current economic cycle. Still, growth is growth, and the industry is striding rather than inching toward the $2 trillion mark. Here’s more from the GBTA BTI Outlook. Data Hub HOW FAST WILL BUSINESS TRAVEL SPEND GROW? 2017 TO 2022 BUSINESS TRAVEL SPEND: FASTEST GROWTH VERSUS BIGGEST SPEND 2017 2018 2019 2020 2021 2022 5.8% 5% 7.1% 4.9% 4.7% 4.3% BY AMANDA METCALF CHINA IN 2022 $475.6B CANADA IN 2022 $26.3B RUSSIA IN 2022 $24.1B SPAIN IN 2022 $23.7B U.K. IN 2022 $63.2B GERMANY IN 2022 $92.3B INDIA IN 2022 $63.5B FRANCE IN 2022 $50B ITALY IN 2022 $41.3B AUSTRALIA IN 2022 $28B JAPAN IN 2022 $71.4B SOUTH KOREA IN 2022 $41.8B U.S. IN 2022 $354.6B 7 | Data Hub Global Business Travel Spend Forecast How fast will spend grow through 2022? TOP STORY VOLUME 35 | SEPTEMBER 17, 2018 WWW.BUSINESSTRAVELNEWS.COM 6 ON THE RECORD • HRS CEO Tobias Ragge on the value of transparency 18 SME INSIDERS • Buyer strategies in a newly flexible market 22 TRANSPORTATION • Hertz invests in a turnaround • Air France-KLM hires new CEO 25 PAYMENT & EXPENSE • AppZen automates expense report approval 26 MANAGEMENT • BCD will turn on mobile air booking & adds Pana • Two new tools for lightly managed travel programs 36 PROCUREMENT • Southwest invests for corporate sales growth & new distribution strategy • HRS Filter removes incorrect rates prior to point of sale 40 HEAD TO HEAD • Should flight disruption compensation from airlines go to travelers or their employers? Ariel Cohen, CEO of startup TripActions, on vying with mega travel management companies What’s Inside 4 | On the Record “We’re never shy on the fact that we want to take the mar- ket, so our competitors are Amex GBT, BCD, Carlson, Egencia. And we are very capable and very successful on replacing them.” Travel Manager of the Year & Best Practitioners Karen Hutchings has overhauled hotel procurement at one of the largest travel programs in the world: Her team put into play rate caps and dynamic rates, as well as price assurance technology, to slash the amount of time they spend on hotel RFPs. Turn inside to read all the wonky and wonderful details that moti- vated BTN to name Hutchings the 2018 Travel Manager of the Year. You’ll also find the stories of BTN’s 2018 Best Practitioners, three more travel buyers who similarly prefer bucking the system to riding the status quo. ON THE HORIZON The Transportation Security Administration plans to ex- periment with other ways to segment airport passengers for risk screening but plans to preserve the advantages travelers get from Precheck. PAGE 3 TECHNOLOGY The daunting job of data anlaytics looms large over corporate travel managers. Enter artificial intelligence and business intelligence tools from PredictX, Yapta & Carlson Wagonlit Travel. PAGE 32 FULL STORY ON PAGE 8 LODGING Marriott International CEO Arne Sorenson says the company doesn’t have much power to push hotel rates, plus what he has to say about meeting com- missions and home rentals. PAGE 24 The timing of business travel’s biggest event, the GBTA Convention, doubt- less had something to do with it, but recent weeks have seen a notably high number of announced realign- ments, partnerships and expansions among travel management consul- tancies. Some may be coincidence. However, several people believe the changes symbolize expansion and repurposing in the consultancy mar- ket. In turn, those trends are driven by profound shifts within travel man- agement relating to new skill sets and strategic demands, technological advances, an exponentially growing supplier base, resource shortages and geographic coverage. Areka Consulting managing partner for the Americas Louise Miller, who recently moved to the company from BCD Travel, singles out a group of travel management professionals aged roughly 45 to 65 who are pioneering many of the changes. Her view is en- dorsed by Ann Dery, director of global travel for financial data, analytics and ratings company S&P Global. “I think there is a golden age of travel managers that are getting to the third act of our careers,” she said. “We look behind us and there aren’t many travel managers who have experienced what we have.” Dery’s argument is that travel manag- ers were operational specialists whose roles expanded and professionalized over the past decade by moving into procurement departments. That gave travel managers methodologies and tools to handle sourcing exercises with greater objectivity. This generation of travel managers make for ideal consultants, Dery be- lieves. What is more, she said, “the Consulting’s Rising Role in Corporate Travel Management BY AMON COHEN BTN’S 2018 The state of California’s Bill Amaral, EY’s Karen Hutchings, Discovery Communications’ Yukari Tortorich & The Church of Jesus Christ of Latter-Day Saints’ Shawn Johnson 2018 2019 2020 2021 2022 5% 7.1% 4.9% 4.7% 4.3% BTN DEPARTMENTS On The Horizon • On The Record • Data Hub • Voices • Transportation • Lodging • Payment & Expense • Meetings • Distribution • Management • Procurement • Global • Technology BTN RECURRING FEATURES * SME Insiders: A panel of small and midsize travel program managers discuss issues and strategies specific to the segment. ** Meetings Mavens: A panel of strategic meetings management experts talk shop and answer questions on the last frontier of unmanaged travel. *** App Analysis: Apps or tech from multiple suppliers in a single category compared side by side, e.g., features, market reach, pricing and future plans. LOUIS MAGLIARO Senior Vice President & Group Publisher The BTN Group [email protected] 973.769.0028 ANTHONY CARNEVALE Publisher The BTN Group [email protected] 201.902.1976 LINDSAY STRAUB Business Development Director The BTN Group [email protected] 646.380.6274 RICHARD MARKUS Business Development Director The BTN Group [email protected] 301.944.4324 TOP STORY VOLUME 35 | AUGUST 13, 2018 WWW.BUSINESSTRAVELNEWS.COM 3 ON THE HORIZON • Facial recognition in hotels, plus IBM Watson & Travelport 8 DATA HUB • What will happen to travel prices in 2019? 28 MEETINGS • Cvent’s plans, plus a closer look at simple meetings 32 PAYMENT & EXPENSE • ARC enables Alipay & Certify acquires Abacus 33 TRANSPORTATION • Blacklane’s airport concierge services & airline JV updates 34 LODGING • IHG launches B2B program for small & midsize enterprises, plus Airbnb for Work listings will flow into Concur 36 MANAGMENT • American Airlines gives travel management companies a way to help travelers out of Basic Economy buyer’s remorse 40 PROCUREMENT • Airlines respond to rising fuel costs, plus new Delta reporting metrics & what goes into flight disruption compensation 44 TECHNOLOGY • New Lola CEO, Tripbam launches benchmarking tool & Deem enters the fray for small & midsize enterprises 48 APP ANALYSIS • Car rental company apps side by side David Holyoke on acceptance of Airbnb for Work Eric Bailey on the upshot of Microsoft’s Travel Manifesto What’s Inside 4 | On the Record BTN’S 35TH ANNUAL SALARY SURVEY & REPORT 2018 Salaries Spring Back Travel manager salaries rebounded from last year’s salary survey, marking 15.6 percent year-over-year growth, after last year’s influx of early-career and small and midsize enterprise travel managers. Still, even among this year’s respondents, salaries leapt 6 percent over their own salaries a year prior. This year’s respondents also indicated changes in their programs’ focuses, whether to meetings, traveler experience or technology. Keep read- ing to see how salaries break down by gender, job title, travel program size and experience, plus travel managers’ perceptions about how their compa- nies value them, where they expect their careers and salaries to go and where they see opportunities for career advancement. FULL STORY ON PAGE 12 2014 2015 2016 2017 2018 TRAVEL MANAGER SALARIES (based on BTN’s annual surveys) MANAGEMENT $108,331 $114,769 $118,479 $99,786 115,306 Two of the world’s largest travel management companies have become one. American Express Global Business Travel com- pleted its 410 million British pound takeover of Hogg Robin- son Group last month to create a TMC that handles a combined $36 billion in annual transac- tion value. The mega of all megas now has mega integration work ahead. “The real work starts now,” Amex GBT CEO Doug An- derson said. “We’ve done a lot of planning, but planning is a desk- top exercise.” The new company named Amex GBT EVP of traveler care Joanna Macleod as chief trans- formation officer “to facilitate the successful integration of the companies,” according to Amex GBT. Meanwhile, HRG COO Bill Brindle joined Amex GBT’s executive ranks as COO. Already announced, former HRG CEO David Radcliffe has joined Amex GBT’s board. “We’ll be working hard on three primary objectives around bring- ing together our complementary global footprint, our highly com- plementary tech stack and then the best of both in regards to our people,” said Anderson. “My prin- ciple around this from the begin- ning has been to find the best of both organizations and bring them Amex GBT CEO Talks Next Steps Now That HRG Deal Is Done BY JAY BOEHMER What do Alipay & Wechat Pay Mean for Corporate Payments? PAGE 20 The Geopolitics Driving Traveler Risk PAGE 22 Blockchain’s Early Travel Industry Movers PAGE 26
Transcript of 2019 EDITORIAL CALENDAR - Business Travel News
ISSUE DATE
AD CLOSING
MATERIAL DUE FEATURES EVENT
DISTRIBUTION
January 21 January 7 January 9• What to Watch in 2019• Business Travel Hall of Fame• SME Insiders *
February 18 February 4 February 6 • Premium Class Travel• Meetings Mavens **
March 18 March 4 March 6 • Expense Management Report • App Analysis *** • ACTE Global Summit (Chicago)
April 15 April 1 April 3• Best Practices in Traveler
Compliance & Engagement• SME Insiders *
May 13 April 29 May 1 • Women You Should Know• Meetings Mavens **
June 10 May 24 May 29• 5th Annual Car Rental Survey & Report• Meetings Management Report• App Analysis ***
July 1 June 17 June 19 • New Distribution Capability Update• SME Insiders *
August 5 July 17 July 19• 36th Annual Travel Manager Salary
Survey & Report • Meetings Mavens **
• GBTA Convention 2019
September 16 August 30 September 4• Travel Manager of the Year &
Best Practitioners• App Analysis ***
• ACTE Global Summit (London)
October 14 September 30 October 2 • 25th Annual Hotel Survey & Report• SME Insiders * • 6th Annual Innovate Conference (New York)
November 18 November 4 November 6 • 22nd Annual Airline Survey & Report
December 16 December 2 December 4 • 2019’s 25 Most Influential People in Business Travel
2019 EDITORIAL CALENDAR
Revised April 24, 2019
www.businesstravelnews.com August 13, 2018 | Business Travel News | 76 | Business Travel News | September 17, 2018 www.businesstravelnews.com
$1.7TRILLION
$1.3TRILLION
Global Business Travel Spend Will Reach $1.7T by 2022Global business travel spend grew 5.8 percent in 2017, an improvement on recent years’ moderate numbers, according to Rockport Analytics annual GBTA BTI Outlook, put together on behalf of the Global Business Travel Association. Rockport expects to mark 2018 growth at an even higher 7.1 percent. “The two-year period spanning 2017 and 2018 is projected to be the strongest two-year period for business travel since the initial recovery from the Great Recession in 2010 and 2011,” according to the report. Rockport does, however, expect growth to moderate again from 2019 through 2022, as the global economy is late in its current economic cycle. Still, growth is growth, and the industry is striding rather than inching toward the $2 trillion mark. Here’s more from the GBTA BTI Outlook.
Data Hub
HOW FAST WILL BUSINESS TRAVEL SPEND GROW?
2017 TO 2022 BUSINESS TRAVEL SPEND: FASTEST GROWTH VERSUS BIGGEST SPEND
India
China
Spain
Germany
U.K.
Russia
Canada
France
Italy
U.S.
Australia
The Netherlands
South Korea
Japan
Brazil
2017 2018 2019 2020 2021 2022
5.8%5%
7.1%
4.9% 4.7% 4.3%
BY AMANDA METCALF
71%
37%
30%
28%
26.3%
25.7%
25.6%
25%
22%
21%
19%
18%
16%
12%
9%
CHINA IN 2022
$475.6BCANADAIN 2022
$26.3B
RUSSIAIN 2022$24.1B
SPAININ 2022
$23.7B
U.K. IN 2022
$63.2B
GERMANY IN 2022
$92.3B
INDIA IN 2022
$63.5B
FRANCEIN 2022
$50BITALY
IN 2022
$41.3BAUSTRALIA
IN 2022$28B
NL IN 2022
$20.4B
JAPAN IN 2022
$71.4BBRAZILIN 2022
$33.5B
SOUTH KOREA IN
2022$41.8B
U.S. IN 2022
$354.6B
P007_BTN_0917 7 9/11/18 12:41 PM
7 | Data HubGlobal Business Travel Spend Forecast How fast will spend grow through 2022?
TOP STORY
VOLUME 35 | SEPTEMBER 17, 2018 WWW.BUSINESSTRAVELNEWS.COM
6 ON THE RECORD• HRS CEO Tobias Ragge on the value of transparency
18 SME INSIDERS• Buyer strategies in a newly fl exible market
22 TRANSPORTATION• Hertz invests in a turnaround• Air France-KLM hires new CEO
25 PAYMENT & EXPENSE• AppZen automates expense report approval
26 MANAGEMENT• BCD will turn on mobile air booking & adds Pana• Two new tools for lightly managed travel programs
36 PROCUREMENT• Southwest invests for corporate sales growth &
new distribution strategy• HRS Filter removes incorrect rates prior to point of sale
40 HEAD TO HEAD• Should fl ight disruption compensation from
airlines go to travelers or their employers?
Ariel Cohen, CEO of startup TripActions, on vying with mega travel management companies
What’s Inside 4 | On the Record
CONTINUED ON PAGE 30
“We’re never shy on the fact that we want to take the mar-ket, so our competitors are Amex GBT, BCD, Carlson, Egencia. And we are very capable and very successful on replacing them.”
Travel Manager of the Year & Best PractitionersKaren Hutchings has overhauled hotel procurement at one of the largest travel programs in the world: Her team put into play rate caps and dynamic rates, as well as price assurance technology, to slash the amount of time they spend on hotel RFPs. Turn inside to read all the wonky and wonderful details that moti-vated BTN to name Hutchings the 2018 Travel Manager of the Year. You’ll also � nd the stories of BTN’s 2018 Best Practitioners, three more travel buyers who similarly prefer bucking the system to riding the status quo.
ON THE HORIZON
The Transportation Security Administration plans to ex-periment with other ways to segment airport passengers for risk screening but plans to preserve the advantages travelers get from Precheck.
PAGE 3
TECHNOLOGY
The daunting job of data anlaytics looms large over corporate travel managers. Enter artifi cial intelligence and business intelligence tools from PredictX, Yapta & Carlson Wagonlit Travel.
PAGE 32
FULL STORY ON PAGE 8
LODGING
Marriott International CEO Arne Sorenson says the company doesn’t have much power to push hotel rates, plus what he has to say about meeting com-missions and home rentals.
PAGE 24
The timing of business travel’s biggest event, the GBTA Convention, doubt-less had something to do with it, but recent weeks have seen a notably high number of announced realign-ments, partnerships and expansions among travel management consul-tancies. Some may be coincidence. However, several people believe the changes symbolize expansion and repurposing in the consultancy mar-ket. In turn, those trends are driven by profound shifts within travel man-agement relating to new skill sets and strategic demands, technological advances, an exponentially growing supplier base, resource shortages and geographic coverage.
Areka Consulting managing partner for the Americas Louise Miller, who recently moved to the company from BCD Travel, singles out a group of travel management professionals aged
roughly 45 to 65 who are pioneering many of the changes. Her view is en-dorsed by Ann Dery, director of global travel for � nancial data, analytics and ratings company S&P Global. “I think there is a golden age of travel managers that are getting to the third act of our careers,” she said. “We look behind us and there aren’t many travel managers who have experienced what we have.” Dery’s argument is that travel manag-ers were operational specialists whose roles expanded and professionalized over the past decade by moving into procurement departments. That gave travel managers methodologies and tools to handle sourcing exercises with greater objectivity.
This generation of travel managers make for ideal consultants, Dery be-lieves. What is more, she said, “the
Consulting’s Rising Role in Corporate Travel Management B Y A M O N C O H E N
BTN’S 2018
The state of California’s Bill Amaral, EY’s Karen Hutchings, Discovery Communications’ Yukari Tortorich & The Church of Jesus Christ of Latter-Day Saints’ Shawn Johnson
2018 2019 2020 2021 2022
5%
7.1%
4.9% 4.7% 4.3%
P001_BTN_0917 1 9/14/18 11:11 AM
BTN DEPARTMENTSOn The Horizon • On The Record • Data Hub • Voices • Transportation • Lodging • Payment & Expense • Meetings • Distribution • Management • Procurement • Global • Technology
BTN RECURRING FEATURES * SME Insiders: A panel of small and midsize travel
program managers discuss issues and strategies specific to the segment.
** Meetings Mavens: A panel of strategic meetings management experts talk shop and answer questions on the last frontier of unmanaged travel.
*** App Analysis: Apps or tech from multiple suppliers in a single category compared side by side, e.g., features, market reach, pricing and future plans.
LOUIS MAGLIAROSenior Vice President & Group PublisherThe BTN Group
[email protected] 973.769.0028
ANTHONY CARNEVALEPublisherThe BTN Group
[email protected] 201.902.1976
LINDSAY STRAUBBusiness Development DirectorThe BTN Group
[email protected] 646.380.6274
RICHARD MARKUSBusiness Development DirectorThe BTN Group
[email protected] 301.944.4324
TOP STORY
VOLUME 35 | AUGUST 13, 2018 WWW.BUSINESSTRAVELNEWS.COM
3 ON THE HORIZON• Facial recognition in hotels, plus IBM Watson & Travelport
8 DATA HUB• What will happen to travel prices in 2019?
28 MEETINGS• Cvent’s plans, plus a closer look at simple meetings
32 PAYMENT & EXPENSE• ARC enables Alipay & Certify acquires Abacus
33 TRANSPORTATION• Blacklane’s airport concierge services & airline JV updates
34 LODGING• IHG launches B2B program for small & midsize enterprises,
plus Airbnb for Work listings will fl ow into Concur
36 MANAGMENT• American Airlines gives travel management
companies a way to help travelers out of Basic Economy buyer’s remorse
40 PROCUREMENT• Airlines respond to rising fuel costs, plus
new Delta reporting metrics & what goes into fl ight disruption compensation
44 TECHNOLOGY• New Lola CEO, Tripbam launches benchmarking
tool & Deem enters the fray for small & midsize enterprises
48 APP ANALYSIS• Car rental company apps side by side
David Holyoke on acceptance of Airbnb for Work
Eric Bailey on the upshot of Microsoft’s Travel Manifesto
What’s Inside
4 | On the Record
CONTINUED ON PAGE 36
BTN’S 35TH ANNUAL SALARY SURVEY & REPORT
2018 Salaries Spring BackTravel manager salaries rebounded from last year’s salary survey, marking 15.6 percent year-over-year growth, after last year’s in� ux of early-career and small and midsize enterprise travel managers. Still, even among this year’s respondents, salaries leapt 6 percent over their own salaries a year prior. This year’s respondents also indicated changes in their programs’ focuses, whether to meetings, traveler experience or technology. Keep read-ing to see how salaries break down by gender, job title, travel program size and experience, plus travel managers’ perceptions about how their compa-nies value them, where they expect their careers and salaries to go and where they see opportunities for career advancement.
FULL STORY ON PAGE 12
2014
2015
2016
2017
2018
TRAVEL MANAGER SALARIES(based on BTN’s annual surveys)
MANAGEMENT
2014
2015
2017
2018
$1
08,33
1
$114
,769
$
118,4
79
$99,7
86
115
,306
Two of the world’s largest travel management companies have become one. American Express Global Business Travel com-pleted its 410 million British pound takeover of Hogg Robin-son Group last month to create a TMC that handles a combined $36 billion in annual transac-tion value. The mega of all megas now has mega integration work ahead. “The real work starts now,” Amex GBT CEO Doug An-derson said. “We’ve done a lot of planning, but planning is a desk-top exercise.”
The new company named Amex GBT EVP of traveler care Joanna Macleod as chief trans-formation of� cer “to facilitate
the successful integration of the companies,” according to Amex GBT. Meanwhile, HRG COO Bill Brindle joined Amex GBT’s executive ranks as COO. Already announced, former HRG CEO David Radcliffe has joined Amex GBT’s board.
“We’ll be working hard on three primary objectives around bring-ing together our complementary global footprint, our highly com-plementary tech stack and then the best of both in regards to our people,” said Anderson. “My prin-ciple around this from the begin-ning has been to � nd the best of both organizations and bring them
Amex GBT CEO Talks Next Steps Now That HRG Deal Is Done B Y J AY B O E H M E R
What do Alipay & Wechat Pay Mean for Corporate Payments?PAGE 20
The Geopolitics Driving Traveler RiskPAGE 22
Blockchain’s Early Travel Industry MoversPAGE 26
P001_BTN_0813 1 8/3/18 1:23 PM
• CORPORATE TRAVEL INDEX BTN’s annual compilation and analysis of per-diem business travel costs in 100 U.S. cities and 100 others around the world.
• MANAGED TRAVEL TECHNOLOGY HANDBOOK This resource will guide buyers through the research, decision-making and implementation of tech like desktop and mobile booking platforms, off-channel data aggregators, payment and expense and data visualization and business intelligence tools.
• SMALL & MIDSIZE ENTERPRISE REPORT An annual survey and analysis to help SME travel managers benchmark their own programs against peer programs.
• BUSINESS TRAVEL BUYER’S HANDBOOK An end-to-end guide to managed travel programs, including structure, policy, meetings management, travel management companies, payment systems, hotel companies, airlines, car rental firms, chauffeured providers and travel risk management.
• CORPORATE TRAVEL 100 BTN identifies the biggest corporate travel spenders in the U.S. and how they manage their programs.
• CORPORATE TRAVEL STAKEHOLDERS: WHAT THEY WANT TO KNOW Interviews with stakeholders from the C-suite to HR to department heads will reveal their priorities for managing travel, whether cost containment or investment in company growth. They’ll also dig in to employee safety, satisfaction and retention.
2019 EDITORIAL CALENDAR
Sponsored in part by
2018 CORPORATETRAVEL INDEX
BUSINESS TRAVEL PER DIEMS FOR 200 CITIES WORLDWIDE
March 26, 2018
ISSUE DATE AD CLOSING MATERIAL DUE TITLE
April 1 March 18 March 20 Corporate Travel Index
April 29 April 15 April 17 Managed Travel Technology Handbook
June 17 June 3 June 5 Business Travel Buyer’s Handbook
August 26 August 12 August 14 Small & Midsize Travel Management Report
September 30 September 16 September 18 Corporate Travel 100
November 4 October 21 October 23Corporate Travel Stakeholders: What They Want to Know
* Research and reference issues are standard magazine size
BTN RESEARCH & REFERENCE ISSUES*
Delivered in print and online, these special issues are effective reference tools for travel managers, as well as promotional vehicles for travel marketers. They help build a thought leadership position by associating your company in strategic editorial environments, offering extended shelf life for 12-month exposure.[
WHY THE MIDMARKET MATTERS / THE RUSH TO SERVE THE SMALL MARKET / MIDMARKET BUYERS’ TMC WISHLIST / NEW ENTRANTS FIND SME NICHE / AIR STRATEGIES FOR SME BUYERS / MIDMARKET INNOVATION / THE ULTIMATE TO-DO LIST FOR NEW RAVEL MANAGERS / WHY THE MIDMARKET MATTERS / THE RUSH TO SERVE THE SMALL MARKET / MIDMARKET BUYERS’ TMC WISHLIST / NEW ENTRANTS FIND SME NICHE / AIR STRATEGIES FOR SME BUYERS / MIDMARKET INNOVATION / THE ULTIMATE O-DO LIST FOR NEW TRAVEL MANAGERS / WHY THE MIDMARKET MATTERS / THE RUSH TO SERVE THE SMALL MARKET / MIDMARKET BUYERS’ TMC WISHLIST / NEW ENTRANTS FIND SME NICHE / AIR STRATEGIES FOR SME BUYERS / MIDMARKET INNOVATION THE ULTIMATE TO-DO LIST FOR NEW TRAVEL MANAGERS / WHY THE MIDMARKET MATTERS / THE RUSH TO SERVE THE SMALL MARKET / MIDMARKET BUYERS’ TMC WISHLIST / NEW ENTRANTS FIND SME NICHE / AIR STRATEGIES FOR SME BUYERS / MIDMAR-ET INNOVATION / THE ULTIMATE TO-DO LIST FOR NEW TRAVEL MANAGERS / WHY THE MIDMARKET MATTERS / THE RUSH TO SERVE THE SMALL MARKET / MIDMARKET BUYERS’ TMC WISHLIST / NEW ENTRANTS FIND SME NICHE / AIR STRATEGIES FOR SME
BUYERS / MIDMARKET INNOVATION / THE ULTIMATE TO-DO LIST FOR NEW TRAVEL MANAGERS / WHY THE MIDMARKET MATTERS / THE RUSH TO SERVE THE SMALL MARKET / MIDMARKET BUYERS’ TMC WISHLIST / NEW ENTRANTS FIND SME NICHE / AIR TRATEGIES FOR SME BUYERS / MIDMARKET INNOVATION / THE ULTIMATE TO-DO LIST / INVESTORS FLOCK TO NEW SME CORPORATE TRETECH / MIDMARKET INNOVATION / THE ULTIMATE TO-DO LIST FOR NEW TRAVEL MANAGERS / WHY THE MIDMARKET
MATTERS / THE RUSH TO SERVE THE SMALL MARKET / MIDMARKET BUYERS’ TMC WISHLIST / NEW ENTRANTS FIND SME NICHE / AIR STRATEGIES FOR SME BUYERS / MIDMARKET INNOVATION / THE ULTIMATE TO-DO LIST FOR NEW TRAVEL MANAGERS / WHY HE MIDMARKET MATTERS / NEW ENTRANTS FIND SME NICHE / MIDMARKET BUYERS’ TMC WISHLIST / NEW ENTRANTS FIND SME NICHE / AIR STRATEGIES FOR SME BUYERS / MIDMARKET INNOVATION / THE ULTIMATE TO-DO LIST FOR NEW TRAVEL
MANAGERS / WHY THE MIDMARKET MATTERS / THE RUSH TO SERVE THE SMALL MARKET / MIDMARKET BUYERS’ TMC WISHLIST / NEW ENTRANTS FIND SME NICHE / AIR STRATEGIES FOR SME BUYERS / MIDMARKET INNOVATION / THE ULTIMATE TO-DO LIST OR NEW TRAVEL MANAGERS / WHY THE MIDMARKET MATTERS / THE RUSH TO SERVE THE SMALL MARKET / MIDMARKET BUYERS’ TMC WISHLIST / NEW ENTRANTS FIND SME NICHE / AIR STRATEGIES FOR SME BUYERS / MIDMARKET INNOVATION / THE UL-IMATE TO-DO LIST FOR NEW TRAVEL MANAGERS / WHY THE MIDMARKET MATTERS / THE RUSH TO SERVE THE SMALL MARKET / MIDMARKET BUYERS’ TMC WISHLIST / NEW ENTRANTS FIND SME NICHE / AIR STRATEGIES FOR SME BUYERS / MIDMARKET NNOVATION / THE ULTIMATE TO-DO LIST FOR NEW TRAVEL MANAGERS / WHY THE MIDMARKET MATTERS / THE RUSH TO SERVE THE SMALL MARKET / MIDMARKET BUYERS’ TMC WISHLIST / NEW ENTRANTS FIND SME NICHE / AIR STRATEGIES FOR SME BUYERS MIDMARKET INNOVATION / THE ULTIMATE TO-DO LIST FOR NEW TRAVEL MANAGERS / WHY THE MIDMARKET MATTERS / THE RUSH TO SERVE THE SMALL MARKET / MIDMARKET BUYERS’ TMC WISHLIST / NEW ENTRANTS FIND SME NICHE / AIR STRATE-
GIES FOR SME BUYERS / MIDMARKET INNOVATION / THE ULTIMATE TO-DO LIST FOR NEW TRAVEL MANAGERS / WHY THE MIDMARKET MATTERS / THE RUSH TO SERVE THE SMALL MARKET / MIDMARKET BUYERS’ TMC WISHLIST / NEW ENTRANTS FIND SME NICHE / AIR STRATEGIES FOR SME BUYERS / MIDMARKET INNOVATION / THE ULTIMATE TO-DO LIST FOR NEW TRAVEL MANAGERS / WHY THE MIDMARKET MATTERS / THE RUSH TO SERVE THE SMALL MARKET / MIDMARKET BUYERS’ TMC WISHLIST / NEW NTRANTS FIND SME NICHE / AIR STRATEGIES FOR SME BUYERS / MIDMARKET INNOVATION / THE ULTIMATE TO-DO LIST FOR NEW TRAVEL MANAGERS / WHY THE MIDMARKET MATTERS / THE RUSH TO SERVE THE SMALL MARKET / MIDMARKET BUYERS’ TMC
WISHLIST / NEW ENTRANTS FIND SME NICHE / AIR STRATEGIES FOR SME BUYERS / MIDMARKET INNOVATION / THE ULTIMATE TO-DO LIST FOR NEW TRAVEL MANAGERS / WHY THE MIDMARKET MATTERS / THE RUSH TO SERVE THE SMALL MARKET / MIDMAR-ET BUYERS’ TMC WISHLIST / NEW ENTRANTS FIND SME NICHE / AIR STRATEGIES FOR SME BUYERS / MIDMARKET INNOVATION / THE ULTIMATE TO-DO LIST FOR NEW TRAVEL MANAGERS / WHY THE MIDMARKET MATTERS / THE RUSH TO SERVE THE SMALL
MARKET / MIDMARKET BUYERS’ TMC WISHLIST / NEW ENTRANTS FIND SME NICHE / AIR STRATEGIES FOR SME BUYERS / MIDMARKET INNOVATION / THE ULTIMATE TO-DO LIST FOR NEW TRAVEL MANAGERS / WHY THE MIDMARKET MATTERS / THE RUSH TO ERVE THE SMALL MARKET / MIDMARKET BUYERS’ TMC WISHLIST / NEW ENTRANTS FIND SME NICHE / AIR STRATEGIES FOR SME BUYERS / MIDMARKET INNOVATION / THE ULTIMATE TO-DO LIST FOR NEW TRAVEL MANAGERS / WHY THE MIDMARKET MATTERS THE RUSH TO SERVE THE SMALL MARKET / MIDMARKET BUYERS’ TMC WISHLIST / NEW ENTRANTS FIND SME NICHE / AIR STRATEGIES FOR SME BUYERS / MIDMARKET INNOVATION / THE ULTIMATE TO-DO LIST FOR NEW TRAVEL MANAGERS / WHY THE
MIDMARKET MATTERS / THE RUSH TO SERVE THE SMALL MARKET / MIDMARKET BUYERS’ TMC WISHLIST / NEW ENTRANTS FIND SME NICHE / AIR STRATEGIES FOR SME BUYERS / MIDMARKET INNOVATION / THE ULTIMATE TO-DO LIST FOR NEW TRAVEL MANAGERS / WHY THE MIDMARKET MATTERS / THE RUSH TO SERVE THE SMALL MARKET / MIDMARKET BUYERS’ TMC WISHLIST / NEW ENTRANTS FIND SME NICHE / AIR STRATEGIES FOR SME BUYERS / MIDMARKET INNOVATION / THE ULTIMATE TO-DO LIST OR NEW TRAVEL MANAGERS / WHY THE MIDMARKET MATTERS / THE RUSH TO SERVE THE SMALL MARKET / MIDMARKET BUYERS’ TMC WISHLIST / NEW ENTRANTS FIND SME NICHE / AIR STRATEGIES FOR SME BUYERS / MIDMARKET INNOVATION / THE UL-IMATE TO-DO LIST FOR NEW TRAVEL MANAGERS / WHY THE MIDMARKET MATTERS / THE RUSH TO SERVE THE SMALL MARKET / MIDMARKET BUYERS’ TMC WISHLIST / NEW ENTRANTS FIND SME NICHE / AIR STRATEGIES FOR SME BUYERS / MIDMARKET NNOVATION / THE ULTIMATE TO-DO LIST FOR NEW TRAVEL MANAGERS / WHY THE MIDMARKET MATTERS / THE RUSH TO SERVE THE SMALL MARKET / MIDMARKET BUYERS’ TMC WISHLIST / NEW ENTRANTS FIND SME NICHE / AIR STRATEGIES FOR SME BUYERS MIDMARKET INNOVATION / THE ULTIMATE TO-DO LIST FOR NEW TRAVEL MANAGER / WHY THE MIDMARKET MATTERS / MIDMARKET BUYERS’ TMC THE SMALL MARKET / MIDMARKET BUYERS’ TMC WISHLIST / NEW ENTRANTS FIND SME NICHE / AIR STRAT-
GIES FOR SME BUYERS / MIDMARKET INNOVATION / THE ULTIMATE TO-DO LIST IS FOR NEW TRAVEL MANAGERS BUYERS’ TMC WISHLIST / MIDMARKET MATTERS / THE RUSH TO SERVE THE SMALL MARKET / MIDMARKET BUYERS’ TMC WISHLIST / NEW NTRANTS FIND SME NICHE / AIR STRATEGIES FOR SME BUYERS / MIDMARKET INNOVATION / THE ULTIMATE TO-DO LIST FOR NEW TRAVEL MANAGERS / WHY THE MIDMARKET MATTERS / THE RUSH TO SERVE THE SMALL MARKET / MIDMARKET BUYERS’ TMC
WISHLIST / NEW ENTRANTS FIND SME NICHE / AIR STRATEGIES FOR SME BUYERS / MIDMARKET INNOVATION / THE ULTIMATE TO-DO LIST FOR NEW TRAVEL MANAGERS / WHY THE MIDMARKET MATTERS / THE RUSH TO SERVE THE SMALL MARKET / MIDMAR-ET BUYERS’ TMC WISHLIST / NEW ENTRANTS FIND SME NICHE / AIR STRATEGIES FOR SME BUYERS / MIDMARKET INNOVATION / THE ULTIMATE TO-DO LIST FOR NEW TRAVEL MANAGERS / WHY THE MIDMARKET MATTERS / THE RUSH TO SERVE THE SMALL
MARKET / MIDMARKET BUYERS’ TMC WISHLIST / NEW ENTRANTS FIND SME NICHE / AIR STRATEGIES FOR SME BUYERS / MIDMARKET INNOVATION / THE ULTIMATE TO-DO LIST FOR NEW TRAVEL MANAGERS / WHY THE MIDMARKET MATTERS / THE RUSH TO ERVE THE SMALL MARKET / MIDMARKET BUYERS’ TMC WISHLIST / NEW ENTRANTS FIND SME NICHE / AIR STRATEGIES FOR SME BUYERS / MIDMARKET INNOVATION / THE ULTIMATE TO-DO LIST FOR NEW TRAVEL MANAGERS / WHY THE MIDMARKET MATTERS THE RUSH TO SERVE THE SMALL MARKET / MIDMARKET BUYERS’ TMC WISHLIST / NEW ENTRANTS FIND SME NICHE / AIR STRATEGIES FOR SME BUYERS / MIDMARKET INNOVATION / THE ULTIMATE TO-DO LIST FOR NEW TRAVEL MANAGERS / WHY THE
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TRATEGIES FOR SME BUYERS / MIDMARKET INNOVATION / THE ULTIMATE SME NICHE / AIR STRATEGIES FOR SME BUYERS / MIDMARKET INNOVA-/ NEW ENTRANTS FIND SME NICHE / AIR STRATEGIES FOR SME BUYERS / ERS’ TMC WISHLIST / NEW ENTRANTS FIND SME NICHE / AIR STRATEGIES / MIDMARKET BUYERS’ TMC WISHLIST / NEW ENTRANTS FIND SME NICHE
May 21, 2018
SPONSOREDIN PART BY
DDDMMMEEEEEEHEE MMMMMIIIDIDMAMAMAARKKRKRKEETET MMMMATATTATTTETERSRSRSRSRS //// TTHEHEHEHEHE RRRUSH TOTOTOTOTO SSSSERVEE TTTTHEHEHE DDD SSSSMEMEME NNNICCCCHEHHEHEHE / AAAAAIRIRIRIRIR SSTRATATTEGGEGEGMMMC CC WIWIWISSHSHLIISTSTST / NNNNEWEWEWEWEW EENTNTNTRRRARANTNTNTSS FINNNEEEETTTT T //// MIMIMIDMDMDMMARARARARARKEKEKET TTTT BBBUBUBUYERSSSS TTTTTTTT
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RRRRSS ////// TTHHHHHEEEE RURURURUURUSHSHSH TTTOOOOOO SEEEERRVVVVR E TTTTHHHEEEE SMALLLLLLL MMMAMAAAM RKETTTTTHEHEHEEEEEEEEHEH MMMMMMIIIIIIIDDDDDDDDMMMMMAMAMAMAMAMAAMMMM RKRKRKRKRKRKKEEEEEETETETETTT MMMMMMMMATATATATATATATATATTETETETETEEEETETERSRSRSRSRSRSRR ///////// TTTTTTTTTTTTHEHHEHEHEHEHE RRRRRRUSHHHHHHHHHH TOOTOTOTOTT SSSSSSSSSSSEERVEEEEEEEEEEE TTTTTTHHHHHHH
EEE / MM SSEEEEETTTTT /////////// MMMMMIMIMIMIMIMMMIMM DMDMDMDMDMDMDDMMMMMMMD AARARARRRRRARRKEKEKEKEKKEEEEEEETTTTTTTT BBBBBBBUUUUUUUUYERRRRRSSSSSSSSSSS TTTTTMMMMMMMMT CCCCCCCCCCC WIWIWIWIWIIWWWWW SSSSSSSSSSSHHHHLLLLIIIIIIIISSSSSSTSTTTTTTTT //// NNNNNNNNNEEWEWEWEWWWWWWWWWWW EEEEEEEEEENTNTTNTNTNTNTRRRRRRRARARAAAAARAANTNTNTNTNTNTNTNTNNTNTNTSSSSSSS FIFIIINNNDNDNDNDNDNNDN SSSSSSSSSMMMMMMEEEEEEEMM NNNNNNIIIICICCCCCCCCCCI HEHHEHEHEEEEEE //// AAAAAAAAAAIRIRIRIRIRRRRR SSSTRAAAAAAAATATATATTTAATEGEGGEGEGEGEGGEERERRREE SSSSS’’ TTTTMMMMMMCCC WWWWWWWWISISISSSHLHLHLIISISSSI T / NNNNENEWWWWWW EEEENNNTRTTRTRANANANAANTSTSTS FFFFFINININNNNDD SMSMSMSMMSS EEE NINIIIN CHCHCHCHHEE //// AAIAIIRRR SSTSTTTTS RRAAAATTTETETEGGGGGIGIESESSSSE FFFOOROROR SSSSME BBBBBUYYYUYEEERE MMMMIIIDMMMMDMARARARARRKKEKETTTTT ININNNNNONONOVVVAVAVAVV TTTTTII NNNONO // THHEEEE UUUULLLTLTL IIIMMMMMAATATTTTA EE TOTOTOTOTO DDDOOOOO LLLIIIL SSSSSSSSSSSSSSSS
FFOFOFOOOOOOOORRRR SSSSMSMSMSMSMMMMMMMEEEE BBBUUUUUUUUUUBBBB YEYEYEEEEYEYERSRSRSRSRSRSRSRSRSRSRSS ////// MMMMMMMMMIIIDDMAMAMAMAMAMAMAMAMAMAMAMAMAMM RRRKETT IIIIIIINNNNNNNNNNNNNOVOVOVOVOVOVOVOVOVOVVATATATATATAAAAAAAA IIIIOOOOOOIOOONN ////////// TTHTHTHTHTHTHTHTHHEEEEEEEEEE UUUUUUURRRRRRSSSSSSSSSSSSSSSSSSSSSSSSSDDDDDDDDDDDDDDDDDMMSSSSSSEEEEEEEEEEEEEEEEEEEEEEEEE
EEEEEEEEEEEEEEEMMMMMMMT ////////////////////HHHHHHHHHHSSSSSSSSSSSS MMMMMMMMMMM AAAAAAAAAAAAA LLLLLLLLLLLLLLL LLLLLLLLLLLLLLL &&&&&&&&&&&& MMMMMMMMMMMMSSSSSSS MMMMMMM AAAAAA LLLLLLL LLLLLLL &&&&&&&& MMMMSSSSSSSSSS ////////////// / TTTHTHTHTHTHTHTHTTTTTT EEEEE E E E E E E E RURURUURURURURURURURURURURURUR SHSHSHSHSHSHSHSHSHSSHSSSSSSS TTTTTTTTTTTOOOOOOOOOOOOOOO SSESESESESESSSSSSSSSSS RVRVVVVRVRVRVRVRVRVRVRVVVVEEEE EEEEEEEEEE TTTTHHHHHHHHEEEEEEEEEEEE E E E E SMSSSSSSSSS ALLLLLLLL L L MAMAMAAAAAMAMAMAMAMAMAMAMAMAMM RKRRRRRRRR EETTTTTT ////////SSSSSSSSS ///////// / // THTHTHT EEE E E E E E E E E UUUUURURURURURURURURUSSSSSSSSSSSSS TTTTTTTTTOOOOOOOOOOOOOO SS RVRVVVVRVRVRVRVRVRVVVV HHHHHHHEEEEEEEEEEEEEE LL MAMAMAAMAMAMAMAMAMAMAMM ////////SSS /// / // T E E EE UURURUUR SS TTTOOOOOOO S RVRVRVVVVR HHHEEEEEE L L MMMAMAMAAAM RK ///SSS /// / // T E E EE UURURUUR SS TTTOOOOOOO S RVRVRVVVVR HHHEEEEEE L L MMMAMAMAAAM RK ///
HEEEEEEEEEEHEHHH MMMMIIIIIDDDDDDDDMMMMMMMMMAMAMAMAAAMMM RKRKRKRKRKKEEEEEEETETETTT MMMMMMAATATATATATTTTTTTTETETETETEEEEEEETET RSRSRSRSRSRSSSSSSS ///////// TTTTTTTTTTTTTHEHHEHEHEEEEEEEEE RRRRRRUSSSHHHHHHHHHHHHHH TOTOT SSSSSSSSSSSERERVVEVEVEVEEEEEEEEEE TTTTTHHHHEEEEEEEE MMMMM MMMAMAMAMAMAMAMAMAMAMMM RRRKRKRKRRRR TTTTT MMMMAAATATATATATAAA EEEEEEEEEEERSRRRSRSSSSSSSSRS TTTTTTTTTTTTHHHEHEHEHEHEEEEEEHE HHHHHHHH TOTOTOTO EEEEEEEEEEE TTTTTTTTHHHHHHEEEEEE MMMMM MAMAMAMARRRKRK TTTTT MMMMMAAAAAT EEEEEERRRSRSRSRS TTTTTTHHHHHEHE R HHHHH TTTOTOTOTO S EEEE TTTTHHHEEEEEE MMMMM MAMAMAMARRRKRK TTTTT MMMMMAAAAAT EEEEEERRRSRSRSRS TTTTTTHHHHHEHE R HHHHH TTTOTOTOTO S EEEE TTTTHHHMMMMMMMMMMMM RRRRRRRRR IIIIIIIII SSSSSSSSSSSSS EEEEEEEEEEE RRRRRRRRRRRRRRRRRR IIIIII SSSSSSS EEEEEEE RRRRRRRSTTTTTTSTSTSTSTSTSTSTSTSTSTRRRRARARARARARARARARRRRR TETETETEETETETETETETETETETETEGGGGGIGIGIIIIIIESSSSESESESESESESESESESESES FFFFFFFFFFFFOOORORORORORRRRRRRR SSSSSSSSSSSSSSSSMMEMMMMMMMMM BBBBBUYYUYUYUYUYUYUYUYUYUYUYUYERERERERRERERERERERERERERERERERERSTTTSTSTSTSTSTSTSTSTST ARARARARARR TTTTTTTTTTTTT GGIIIIIIIESSSSESESESESESESESESE ORORORORRRRRRR SSSSSSSSSSSS UYYUYUYUYUYUYUYUYUYUYEEEEEEEEEEESTSTTTTTS RAAATTTTTT GGIGIESESSSSS RORO SSSME UYUYYUYEEEEESTSTTTTTS RAAATTTTTT GGIGIESESSSSS RORO SSSME UYUYYUYEEEEE
DDDDD SSSSSSSSSSMMMMMMEEEEMMMM NNNNNNNNIIIICCCCCCIII HEHEHEEEEE //////// AAAAAAAIRIRRRRRRRR SSSTRRRRAAAAAAAAAATATATTTAAAA EGEGEGEGEGGGGDDDDDDDDDD SSSSMMMMMMMEEEEM NIIICCCCICHHEHEHH /////// AAAAAAAIRIRIRIRRR S AAAAAATATATATTTAAA EEGEGEGEGEGEEEEGDDDD SMEMMME NICICICICICCHHHHE ////// AAAAAAIIIRIR S ATATATATATEEEEGEGDDDD SMEMMME NICICICICICCHHHHE ////// AAAAAAIIIRIR S ATATATATATEEEEGEGNNNNNNNNNNN TTTTTTTTTTTTTT EEEEEEEEEEE RRRRRRRRRRR PPPPPPPPPPP RRRRRRRRRRRRNNNNNNN TTTTTT EEEEEEE RRRRRRR PPPPPPP RRRRREEEENENENENENENENNNTRTTRTRTRTRTRTRTRTRTRTRTRTRTRANANANANANANANANANANANAAAAAA TTTSTSTTSTSTSTTSTSSSTS FFFFFFFFFFFFFFFININININININININININIIII DDDDDDDDDD SMSMSMSMMMSMSMSMSMSMSMSMSMSMSS EEE E E E NIIINININININININININININ CHCHCHCHCHCHCHCHCHCHCHCHCHCCCC EEEEEEEEE /////////// / AIAAAIAIAIAIAIAIAAAAAAAA RRR R R R R SSSSSSSSSSSSNNNNNNNTRTRTRTRTRTRTRTRTRTRTRTRAAAAAAAAAAAAAA TTSTSTSTTSTSTTSTSSS FFFFFFFFFFFFIIIIIIIIII DDDDDDDD SMSMSMSMSMMSMSMSMSMSMSSS EE E NIIINININININININININ CCCCCCCCC EEEEEEE ////// / / / // AAAAAAAAAA RR R R R SSSSSSSSSSNNNNTRTTRTRTRAAAA TSTSTSSTSTS FFFFI DD SSSSME E NNIIIIN CCC EEE ///// / / AA R R SSNNNNTRTTRTRTRAAAA TSTSTSSTSTS FFFFI DD SSSSME E NNIIIIN CCC EEE ///// / / AA R R SSMMMMMMMMCCCCCCCCCCC WIWIWIWWWWWW SSSSSSSSSSHHHSHLLLLLIIIIIIILLL SSSSSSTTTTTTTTTT //////// NNNNNEEWEWWWWWWWWWWWWW EEEEEEEEEEENTNTNTNTNTRRRRRARARARARARARAAAAANTNTNTNTNTNTNTNTNTNTNTSSSSSSSSSSSSS IFIFIFIFIFIFIF NNNNNNNNNNCCCCCCCCCC WIWIWIWIWWWWWW LLLIIIIILIL SSSS ////// NNNNNEEWEWEWEWW EEEEEEEEEEENTNTNTNTNTNTNTTTRRARARAAAAAAANNNNNNNNN IIIIIINNNNNNNNNCCCC WWWWIWI LLILILIS ////// NNNNNNEEEEW EEEENTNNTNTNTRAAAANNN S IIIIINNNNCCCC WWWWIWI LLILILIS ////// NNNNNNEEEEW EEEENTNNTNTNTRAAAANNN S IIIIINNNNSSSSSSSSS IIIIIIIII ZZZZZZZZZZZZZ EEEEEEEEEEE EEEEEEEEEEESSSSSSS IIIIII ZZZZZZZZ EEEEEEE EEEEEEEERERERRRRRERERERERERERERERERERE SSSSS’S’SSS TTTTTTTTTTTTTTTMMMMMCMCMCMCMCMCMCMCMCC WWWWWWWWWWWWWWWWISISISISISISISISISISIIIII HLHLHLHLHLHLHLHLLLLLISISSSSISISISISISISISISISISISI T TT TTTTTTTT / NNNNNNENEEEEEEEEEWWWWWWWWWWWWW W WWERERERREREREREREREREREE TTTTTTTTTTTTT CCCCCCCCC WWWWWWWWWWWWWW LHLHLHLHLHLHLHLLLLISISISSSISISISISISISISI / NENEEEEEEEEWWWWWWWWWW W WWWEEERERRRE TTT CCCCC WWWWWWWW LHLLH IIISST / NEEWWWWWWW EEERERRRE TTT CCCCC WWWWWWWW LHLLH IIISST / NEEWWWWWWW
EETTT ///////////// MMMMMIMIMIMIMMMMM DMDMDMDMDMMMMMMMDMDDD AARARARARRRRRRRRA KEKEKEEEEEEEEEKEEKK TTTT BBBBBBUUUUUUUUB YEYERRRRRRRSSSSSSSSSRSR ’’ TTTTTEEEETTTTT MMMMMMMMMMMMM MMMMMMMMMMMAAAARARARARARARARRR EEEEEEEEEEEETTTTT BBBBBB RRRRRSRSSSSSSSSSR ’’’’ TTTTTTEEEEETTT MMMM MMMMMMAAAAAR EEEEEETTTTTT BB RSRSRSRSRSRS’’’’ TTTEEEEETTT MMMM MMMMMMAAAAAR EEEEEETTTTTT BB RSRSRSRSRSRS’’’’ TTT EEEEEEE PPPPPPPPPPP OOOOOOOOOOOOO RRRRRRRRRRRR TTTTTTTTTTTTTT 22222222222 000000000000 111111111111 888888888888EEEEE PPPPPPP OOOOOOO RRRRRRR TTTTTT 22222222 0000000 111111 8888888MMMMIMIMIMMIMMMMMMMM DMMMDMDMDMDMDMDMDMDMDMMMARARARAARARARARARAARAAAAAA KKEKEKEKEKEKEKEKEKEKEKETTTTTTT T T T TT ININININININININININININININIII NNONONONONONONONOOOOOVAVAVAVAVAAAVAVAVAVAVAVAVAVAVAVATTTITITITITITT ONONNNONONONONONONONONON /////////////// TTHHEEEEEE UUUUUUUUUUULTLTLTLTLTTLTLTLTLTLTLTLTLTLTLTLTIIIMIMIMIMIMIMIMMMMMMMMATATTTTTATATATATATATATATATATEEEEEEEEE E EEEEEEE TOTOTOTOTOTOTOTOOOOOOTO DDDD-D-D-D-D-D-D-D-D-D-D-D-- OOOO O O O O LILIIIILILILILILILILILILILILISSSSSSSSSSSSSSSSSMMMMMMMMMMMM DMMMDMDMDMDMDMDMDMDMMAAAAAAAAAAA KKEKEKEKEKEKEKEKEKET T TTTTTTTT IIIII NONONONONONONOOOOVAVAVVVAVAVAVAVAVAVAV IIIONONNNONONONONONONON T EEE UUUUUUUUUULTLLTLTLTLTLTLTLTLTL MMMMMMMMMMATATTATATATATATATATATEEEE OTOTOTOTOTOTOOOOOO---- O O O O LILIIILILILILILILILILIL SSSSSSMM DMDMDMDMMMDMAAA KEKEKEKEKET T T T II NONONOVVVVVAVAV IIIIIOONONNNONN / T EE UUUUULLLTLT MMMMAATATATTTTE TOTOTOTO--- O LLLLIIISSMM DMDMDMDMMMDMAAA KEKEKEKEKET T T T II NONONOVVVVVAVAV IIIIIOONONNNONN / T EE UUUUULLLTLT MMMMAATATATTTTE TOTOTOTO--- O LLLLIIISSFFOFOOOOOOOORRRRRRR SMSMSMSMSMSMSMMMMMMMEEEEEEEEEEE BBBBBBBUBUBUBUUUUBBBBB YEYEYEYEYYEYERSRSRSRSRSRSRSRSRSRSRSRSRSS ///// MMMMMMMMMMMIIDIDIDDDMAMAMAMAMAMAMAMAMAMAMAMAMAMAM RRRRKETETTTT IIIIIINNNNNNNNNNNNNNOVOVOVOVOVOVOVOVOVVVVOVOVOVATATATATATAAA IOIIOOOOOOOOOOONNNNNN ///////// THTHTHTHTHTHTHTHTHTHHEEEEEE UUUFFOFOFOFOORRRRR SSSS BBUBUBUBUBUBUBUUUYYYYYYYEYEE SSSSSSSS //////// MMMMMM MMMMMMMMMMMMM RK IIIII NNNNNNNNNNNNNN VVVVVVVVVVATAAATATATATATI /////// HHHHHHHEEEEEE UUUUFFFFORRRR SS BUBUBUBUBUUYYYYE SSSSS ///// MM MMMM RK IIIIIINNNNNNNN VVVVVAAATATATATIO /// HHHHHEEEEEE UUFFFFORRRR SS BUBUBUBUBUUYYYYE SSSSS ///// MM MMMM RK IIIIIINNNNNNNN VVVVVAAATATATATIO /// HHHHHEEEEEE UUMMMMMMMMMMMMMMMM IIIIIIIIIIIIII DDDDDDDDDDDDDDD SSSSSSSSSSSSSSSS RRRRRRRRRR EEEEEEEEEEEEEEEMMMMMMMM IIIIIII DDDDDDD SSSSSSSS RRRRRR EEEEEEEES M A L L & M I D S I Z E E N T E R P R I S E R E P O R T 2 0 1 8
THE RUSH TO SERVE THE SMALL MARKET
WHY THE MIDMARKET MATTERS
AIR STRATEGIES FOR SME BUYERS
THE ULTIMATE TO-DO LIST FOR NEW TRAVEL MANAGERSMIDMARKET INNOVATION
NEW ENTRANTS FIND SME NICHE
MIDMARKET BUYERS’ TMC WISHLIST
Structuring a Managed Travel ProgramEstablishing a T&E Policy
Selecting a Travel Management CompanyGetting Started with Meetings Management
Setting Up a Corporate Lodging ProgramWorking with Airlines
Working with Car Rental FirmsWorking with Chauff eured Car Providers
Selecting a Corporate Payment SystemCore Technology & Data Reporting
Taking On Travel Risk Management
517 2733 3952 5965 687680
BusinessTravel Buyer’s
Handbook
June 25, 2018
S P O N S O R E D I N PA R T B Y
2018
2018 CORPORATE TRAVEL
BTN’S 31ST ANNUAL LIST OF THE BIGGEST CORPORATE TRAVEL SPENDERS IN THE U.S.
October 1, 2018
S P O N S O R E D I N PA R T B Y
LOUIS MAGLIAROSenior Vice President & Group PublisherThe BTN Group
[email protected] 973.769.0028
ANTHONY CARNEVALEPublisherThe BTN Group
[email protected] 201.902.1976
LINDSAY STRAUBBusiness Development DirectorThe BTN Group
[email protected] 646.380.6274
RICHARD MARKUSBusiness Development DirectorThe BTN Group
[email protected] 301.944.4324
2019 EDITORIAL CALENDAR
ISSUE DATE AD CLOSING MATERIAL DUE EVENT DISTRIBUTION
March February 8 February 13
May April 26 May 1
July June 20 June 25• GBTA Convention• 6th Annual Innovate Conference (New York)
December November 7 November 12
TRAVEL PROCUREMENT DEPARTMENTSNews • Business Travel by the Numbers • Case Study • Q&A • Opinion
MIDDLE EAST & AFRICA
MIDDLE EAST & AFRICA
EUROPE
EUROPE
ASIA/PACIFIC
ASIA/PACIFIC
North American hotel outlook for January to December 2018; year-over-year changes in average daily rate and occupancy across the globe in October, November & December; projected 2018 meetings budget outlook; plus corporate air travel metrics compiled & analyzed by tClara managing partner Scott Gillespie.
FORECASTING ADR2018 YOY CHANGE
North America business transient isUP 2.5%
North America group is UP 1.8%
FORECASTINGBOOKINGS2018 YOY CHANGENorth America business transient is
DOWN 0.7%North America group is
UP 1.9%
BUSINESS TRAVEL BY THE NUMBERS
LOOKING BACK AT ADR: YOY CHANGE AMERICAS
AMERICAS
OctoberNovemberDecember
OctoberNovemberDecember
OctoberNovemberDecember
OctoberNovemberDecember
OctoberNovemberDecember
OctoberNovemberDecember October
NovemberDecember
OctoberNovemberDecember
2.9%4%
2.3%-0.1%
1.9%1.7%
0.7%
5.1%
2.6%3.8%
2.8%-3.2%
1.8%1.9%
3.9%2.5%
2.5%2.2%
2.1%-0.8%
2.3%2.9%
1.9%
4.5%
Source: TravelClick North American Hospitality Distribution Review of hotel stays booked by Jan. 1 in the 25 major markets
Source: STR
LOOKING BACK AT OCCUPANCY: YOY CHANGE
H O T E L
CARRENTAL
8 / T R AV E L P R O C U R E M E N T
www.businesstravelnews.com/procurement
Americas OverallUnited States
CanadaMexico
BrazilChile
Argentina
+1%+1%
+2.3%+0.5%+0.5%+0.5%
AMERICAS 2018 RENTAL CAR FORECAST +0.5%
September 2018
WHAT IT’S LIKE TO WORK WITH
Airbnb for Work page 20A VAT company page 21
TWO AIRLINES COURTING CORPORATE BUSINESS
Air Canada page 23Air Italy page 24
American’s corporate bundles & United’s
midmarket discount page 22
SeSeSeSSe tptptptememembbebeerrr 20202018181811
A NEW AIR KPICost per mile, segment, traveler ... Now there’s quality cost per mile, developed by The Church of Jesus Christ of Latter-Day Saints’ Shawn Johnson & team. page 14
February 2018
Major MergerAmex GBT
& HRG Ready to Tie the Knot
page 5
BCD Creates a Tech Marketplace
page 15
Scott Gillespie Confronts Procurement’s
False God: Savingspage 18
WHYNOTTHINKBIG?Olive Kavanagh brought big-program sophistication to Kerry Group’s midsize travel program. She brought suppliers along for the ride. Here’s how she did it. page 12
100% (411
billion) 98%
109%
121%
108%
100% 96.3%
112.3%
114.6%
114.6%
($89)
10.9%
8.2%
16.7%
13.8%
9.0%
105%
95%
35%
30%
Q42016
Q12017 Q2 Q3 Q4
Q42016
Q12017 Q2 Q3 Q4
130%
90%
120%
95%
25%
15%
20%
5% 20.0%
18.5%
19.1%
17.2%
21.2%
100%
101%
102%
101%
99% (2.59)
33.5%
31.8%
33.5%
32.7% 31.7%
U.S. AVAILABLE SEAT MILES1 PRICE PAID PER FLIGHT HOUR4
BIG 4 PROFIT MARGIN2 CORPORATES THAT BEAT MARKETPRICES BY 2%5
AIRLINES PER CITY PAIR3 LONG HAUL’S SHARE OFCORPORATE MILES6
SUPPLY METRICS DEMAND METRICS
1Diio Mi data, tClara analysis; airline seat miles in both directions for all non-stop scheduled passenger airline service originating or terminating at a U.S. airport2Google Finance data, tClara analysis; operating margin defined as the sum of American Airlines, Delta, Southwest and United’s operating income divided by the sum of their gross revenues3Diio Mi, tClara analysis; average number of marketing carriers for the 500 nonstop U.S. city pairs with the most scheduled available seat miles
4ARC data, tClara analysis; original-sale corporate tickets, excluding taxes & fees, bought within 45 days of travel for flights taking off within the U.S., based on scheduled nonstop travel time or, for city pairs that don’t have nonstop service, expected nonstop travel time 5ARC data, tClara analysis Air Clarity benchmarks; share of the about 1,900 ARC branch IDs that beat the same-citypair & same-booking class prices by at least 2 percent6ARC, tClara analysis; share of total revenue passenger miles from the about 1,900 ARC branch IDs that are on flights longer than 2,700 miles and cross an international border
AIR ANALYSIS BY TCLARA
www.businesstravelnews.com/procurement J U N E 2 0 1 8 / 9
PACIFIC WEST 1. West Covina, Calif.2. Huntington Beach, Calif.3. Downey, Calif.4. Irvine, Calif.5. Burbank, Calif.
SOUTH ATLANTIC 1. Savannah, Ga.2. Sandy Springs, Ga.3. Fort Lauderdale, Fla.4. Greensboro, N.C.5. Hialeah, Fla.
Source: RewardExpert’s 2018 Best Midsized Cities for Business Meetings report ranking U.S. cities of between 10,000 and 300,000 residents based on weighted average scores covering aff ord-ability, safety, climate, commute, business atmosphere/economic development, events & the pres-ence of restaurants, bars, hotels & shopping; cost of living formed 50 percent of each city’s score
SOUTH CENTRAL1. Irving, Texas2. Pasadena, Texas3. Richardson, Texas4. Mesquite, Texas5. Baton Rouge, La.
June 2018
page 16
page 18
page 20
THENEED FORSPEEDWorld Bank’s meeting owners often design topic-driven programs in multiple countries. Sabrina Capannola took a portfolio approach to meetings globalization and dashed to the finish line.page 10
page 16
page 18
Europe’s Airline M&A Climate Intensifies
Incentivization Tech Finds Funding but Faces Skepticism
Inside Meetings Commissions Cuts
LOUIS MAGLIAROSenior Vice President & Group PublisherThe BTN Group
[email protected] 973.769.0028
ANTHONY CARNEVALEPublisherThe BTN Group
[email protected] 201.902.1976
LINDSAY STRAUBBusiness Development DirectorThe BTN Group
[email protected] 646.380.6274
RICHARD MARKUSBusiness Development DirectorThe BTN Group
[email protected] 301.944.4324
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LOUIS MAGLIAROSenior Vice President & Group PublisherThe BTN Group
[email protected] 973.769.0028
ANTHONY CARNEVALEPublisherThe BTN Group
[email protected] 201.902.1976
LINDSAY STRAUBBusiness Development DirectorThe BTN Group
[email protected] 646.380.6274
RICHARD MARKUSBusiness Development DirectorThe BTN Group
[email protected] 301.944.4324
(All rates are quoted gross and include 4/color charge. Effective January 1, 2019)
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LOUIS MAGLIAROSenior Vice President & Group PublisherThe BTN Group
[email protected] 973.769.0028
ANTHONY CARNEVALEPublisherThe BTN Group
[email protected] 201.902.1976
LINDSAY STRAUBBusiness Development DirectorThe BTN Group
[email protected] 646.380.6274
RICHARD MARKUSBusiness Development DirectorThe BTN Group
[email protected] 301.944.4324
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