Communications Wins With State Officials

Joanna Jungels Dan Wells

Communication Wins with State Officials

Joanna Jungels

Don’t wait for a Problem to reach out to State and Local permit staff.

Say HiAsk QuestionsSay Thanks

What contributes to Successful Permitting

• Preparation• Knowledge• Expertise• Communication

Successful Permitting?

Joanna’s Definition:

When a permitted oversize load delivers Safely, Timely, and Generates Revenue.

Effective CommunicationMaking what you want to say, what you actually say and what your listener hears as you intended.

Behave!Be respectful, be genuine, be calm, be kind, be professional

Effective Communication• Clear / Concise • Listen / Clarify • Keep Calm / Emotions in check • Non-verbal Effects• Polite/Professional/Smile

Clear / ConciseKeep it Simple Knowing your Audience helps Leave out Jargon and AcronymsMinimize Assumptions

Listen and ClarifyFocus on ConversationAffirm what you HearAsk open ended Questions

Keep CalmMinimize StressesKeep Emotions in CheckMake a point to Relax

Non Verbal EffectsBody languageWritten language - ToneMisinterpretation

Polite / ProfessionalActions speak wordsUse MannersGains and Losses

Be Kind to Others, Remember to Smile, Make Good Choices!