1 MILLENNIALS

Millennials are gaining economic strength. The largest living generation represents the greatest opportunity.

2017 PACE REPORT • UK

TOP 3 AREAS OF OPPORTUNITY

Millennials are least satisfied with their banking providers.

of millennials foresee at least one near-term life event,

such as tuition, wedding, buying ahouse, buying a car, investing in future.

MillennialsGen XersBaby boomers

UK PACE INDEX SATISFACTION RATING WITH CURRENT BANK

78

90

93

35%10%9%8%

7%7%6%

8%

Person-to-person payment made electronically through a nonbank serviceCheque cashing servicePrepaid card account capable of receiving paychequeInternet short-term lending service (i.e., payday advance)Service to transfer money either overseas or domesticallyWalk-up short-term lending service (i.e., payday advance)Reloadable prepaid card account usable at point of salePeer-to-peer lending marketplace to get a loan

Frustrated millennials turning to alternativefinancial services and mobile apps.*

* Transactions made in the past month

Empoweringthe Financial World

Millennials Gen Xers Baby boomers

P2P PAYMENTS WITH BANK’S MOBILE APP

P2P PAYMENTS WITH ANOTHER MOBILE APP

24% 19%

20% 12% 12%

8%

5%

20%

21%

13%

14%

17%

Person-to-person paymentBill paymentPaying for travelPaying for entertainmentShopping online

UK consumers are likely to use their bank’s app for mobile payments.

Young millennials lead the wayfor mobile payments.

Digital payment options are gaining importance with millennials.

Use technology to deliver a personalised experience.

Habituate digital payments to solidify “top-of-phone” status.

MillennialsGen XersBaby boomers

PAID AN INDIVIDUAL USING BANK’S MOBILE APP

TRANSFERRED FUNDSBETWEEN ACCOUNTS

REDEEMED A MOBILE COUPON OR PROMOTION

MADE A PURCHASE USING A RETAILER’S APP

24%

47% 39% 26%

22% 14% 8%

19% 8%

12% 8%3%

Mobile progression is being driven by millennials.*

more mobile transactions aremade by millennials than Gen X or baby boomers.

2 DIGITAL

3 PAYMENTS

* Mobile transactions made in the past month

2016 2017

4448

Source: The FIS Performance Against Customer Expectations (PACE) Report, 2017Learn more at www.fisglobal.com/closethegaps.