2017 - equipment dealer
Transcript of 2017 - equipment dealer
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The 2017 Dealer-Manufacturer Relations Survey is an original work of the Equipment Dealers Association. No part of this survey may be reproduced or distributed in any form without prior written permission of the copyright holder. Copyright © 2017 Equipment Dealers Association. All rights reserved.
Dealer-Manufacturer Relations Report
2017
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Table of Contents
Notes on Dealer-Manufacturer Relations Survey 2017 ............................................................................. 4 Ratings by Manufacturer Type .................................................................................................................... 8
All Manufacturers .................................................................................................................................. 9 Full-Line Manufacturers ...................................................................................................................... 10 Tractor Manufacturers .......................................................................................................................... 11 OPE Manufacturers .............................................................................................................................. 12 Shortline Manufacturers ....................................................................................................................... 13
Category Ratings ......................................................................................................................................... 14
Overall Satisfaction ............................................................................................................................... 15 Product Availability ............................................................................................................................. 16 Product Quality ..................................................................................................................................... 17 Product Technical Support ................................................................................................................... 18 Parts Availability ................................................................................................................................... 19 Parts Quality .......................................................................................................................................... 20 Return Privileges .................................................................................................................................... 21 Communications with Management ...................................................................................................... 22 Warranty Procedures .............................................................................................................................. 23 Warranty Payments ................................................................................................................................ 24 Marketing & Advertising Support ......................................................................................................... 25 Manufacturer Response to Dealer Needs/Concerns ............................................................................... 26
Ratings by Manufacturer / Brand ............................................................................................................. 27
AGCO ................................................................................................................................................... 28 Arctic Cat .............................................................................................................................................. 29 Ariens .................................................................................................................................................... 30 Bad Boy ................................................................................................................................................ 31 Bobcat (Doosan) ................................................................................................................................... 32 Bourgault .............................................................................................................................................. 33 Branson ................................................................................................................................................. 34 Briggs & Stratton .................................................................................................................................. 35 Bush Hog .............................................................................................................................................. 36 Case IH ................................................................................................................................................. 37 Claas ...................................................................................................................................................... 38 Cub Cadet.............................................................................................................................................. 39 Degelman .............................................................................................................................................. 40 Dixie Chopper ....................................................................................................................................... 41 ECHO .................................................................................................................................................... 42 Exmark .................................................................................................................................................. 43 Ferris ..................................................................................................................................................... 44 Gehl ....................................................................................................................................................... 45 Grasshopper .......................................................................................................................................... 46 Gravely .................................................................................................................................................. 47 Great Plains ........................................................................................................................................... 48 H & S Manufacturing ............................................................................................................................ 49 Highline Manufacturing ........................................................................................................................ 50 Honda.................................................................................................................................................... 51 Husqvarna ............................................................................................................................................. 52 Hustler ................................................................................................................................................... 53 JCB ........................................................................................................................................................ 54 John Deere ............................................................................................................................................ 55 Kawasaki ............................................................................................................................................... 56 Kinze ..................................................................................................................................................... 57 Kioti ...................................................................................................................................................... 58 Krone .................................................................................................................................................... 59
22017 EDA Dealer-Manufacturer Relations Survey 2
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Table of Contents
Kubota ................................................................................................................................................... 60 Kuhn NA ............................................................................................................................................... 61 Landoll .................................................................................................................................................. 62 Land Pride ............................................................................................................................................. 63 LS Tractor ............................................................................................................................................. 64 MacDon ................................................................................................................................................ 65 Mahindra ............................................................................................................................................... 66 McCormick ........................................................................................................................................... 67 Meyer Manufacturing ........................................................................................................................... 68 New Holland ......................................................................................................................................... 69 Rhino ..................................................................................................................................................... 70 Scag ....................................................................................................................................................... 71 Shindaiwa .............................................................................................................................................. 72 Simplicity .............................................................................................................................................. 73 Snapper ................................................................................................................................................. 74 STIHL ................................................................................................................................................... 75 Toro ....................................................................................................................................................... 76 TYM ...................................................................................................................................................... 77 Unverferth ............................................................................................................................................. 78 Vermeer ................................................................................................................................................ 79 Versatile ................................................................................................................................................ 80 Walker ................................................................................................................................................... 81 Woods ................................................................................................................................................... 82 Wright Manufacturing ........................................................................................................................... 83 Yanmar .................................................................................................................................................. 84 Zetor ...................................................................................................................................................... 85
32017 EDA Dealer-Manufacturer Relations Survey 3
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Notes on the Dealer-Manufacturer Relations Survey Equipment Dealers Association - 2017
INTRODUCTION
Every year, the Equipment Dealers Association (EDA) conducts its Dealer-Manufacturer Relations Survey.
This survey allows equipment dealers an opportunity to rate the companies whose products they represent
on 11 key categories of dealership operations and support plus a separate rating for Overall Satisfaction.
This report contains valuable information about the relationship between dealers and their suppliers. Both
manufacturers and dealers have found the data valuable in improving product and service quality and
promoting top-ranked products to consumers.
Many manufacturers have used the survey results to promote their performance to their dealer network
and end-users. They have also used the results as a means to support change and improvements within
their organizations. Dealers have used the results to evaluate potential new product lines, for competitive
comparisons with brands they handle and to communicate areas of strengths and needs for improvement
of their represented manufacturers.
While the survey results provide an accurate assessment of dealer attitudes regarding the lines they
represent, it is important to note that the ratings represent dealer satisfaction captured in a singular
moment in time. The results could change relatively quickly due to a number of external factors or
situations.
Manufacturer Classifications - In an effort to recognize the operational differences between
manufacturers, they are placed into one of four classifications, defined as follows:
Full-Line Manufacturers – Equipment manufacturers who produce, distribute and market a full
complement of farm and ranch equipment including combines, harvesting machines, tractors and
implements.
Tractor Manufacturers – Equipment manufacturers who produce, distribute and market tractors of
varying horsepower used primarily in farm and ranch, construction, landscaping, municipal and land
owner operations.
Shortline Manufacturers – Equipment manufacturers who produce, distribute and market
implements used primarily in farm and ranch, construction, landscaping, municipality and land
owner operations. These products may include planters, tillage, sprayers, skid steer loaders, post-
hole diggers, and small horsepower tractors not affiliated with a Full-Line or Tractor Manufacturer.
OPE Manufacturers – Equipment manufacturers who produce, distribute and market outdoor power
equipment used in commercial and residential applications for turf, lawn and/or grounds
maintenance. These products may include chainsaws, mowers, trimmers, edgers, blowers, sprayers,
pruners and similar items not affiliated with a Full-Line, Tractor or Shortline Manufacturer.
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Report Contents - This summary report contains response data in both table and graph formats for the
following areas:
1. Rating compilations and comparisons for the four manufacturer categories plus an aggregate for all
manufacturers.
2. Dealer Ratings for the 11 key categories of operations and support plus a separate Overall Satisfaction
rating.
3. Ratings by individual brands (58 manufacturers) for each of the 12 rated categories with comparisons
to 2016 and the aggregate means for the respective manufacturing classification.
METHODOLOGY
Dealers were asked to select and rate the manufacturers they represent in each of the 12 categories on a 1-7
rating scale with the following descriptors:
1 = extremely dissatisfied
2 = dissatisfied
3 = somewhat dissatisfied
4 = neutral
5 = somewhat satisfied
6 = satisfied
7 = extremely satisfied
Each dealer respondent was able to select and rate up to seven manufacturers. After the initial selection,
respondents were prompted to rate each company within the 12 categories.
The survey questionnaire included embedded data, which allows for more detailed reporting. As a result, we are
able to provide Manufacturer Members of EDA with more detailed statistical data from their dealer ratings and
anonymous dealer comments as an added benefit of membership. Dealer comments are not included in the
general report. For an additional fee, we are also able to conduct confidential follow-up surveys for
manufacturers interested in collecting more specific information and analysis. If you would like to join EDA as a
Manufacturer Member, contact Joe Dykes at 636.349.6205 or [email protected].
Survey Distribution - The Dealer-Manufacturer Relations Survey was distributed to dealership contacts on
February 15, 2017 and remained active until March 17, 2017. Each survey link was unique to the recipient, which
prevented the survey from being taken more than once. To assist in distribution, twenty-eight manufacturers
provided comprehensive lists of their U.S. and Canadian dealer networks. Extensive effort was expended to
remove duplicate email addresses.
Responses - Dealer responses were collected anonymously by a third party research firm. There were 2,371 individual dealers who participated in the survey compared to 2,321 in 2016. Dealer responses were received from all 50 U.S. states and 10 Canadian provinces.
Dealers provided a total of 9,312 individual manufacturer responses in 2017
compared to 9,180 in 2016.
Compared to last year’s survey, 34 of the 58 manufacturers experienced an increase in dealer responses.
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STATISTICS
The 58 manufacturers featured in this report received a minimum number of dealer ratings as required to
be included in the report. Each company’s mean score for each of the 12 rated categories is measured
against the mean for all manufacturers in their classification along with the previous year’s rating. Variance
and standard deviation data are not reported in this summary, but can be made available upon request for
an additional fee.
When reviewing each company’s aggregate mean for the 12 rated categories, 70 percent rated at 5 -
somewhat satisfied or higher compared to 82 percent in 2016. The average for all manufacturers was 5.41,
up slightly from 5.39 in 2016. Ten percent rated at 6 – satisfied or higher compared to 11 percent in 2016.
The table below shows the aggregate mean for each manufacturer classification on the 1-7 scale for all 12
rated categories over the past four years.
The table below shows the number of dealer responses and individual manufacturer ratings by region. Dealers selected, on average, 3.9 manufacturers to rate for their survey response.
Responses by Region
Region # Responses Percent # Ratings Percent
Eastern Canada 151 6% 551 6%
Western Canada 139 6% 503 5%
Great Lakes 479 20% 2004 22%
Gulf Coast 224 9% 922 10%
Mid Atlantic 212 9% 822 9%
North Central 273 12% 976 10%
Northeast 329 14% 1342 14%
Northwest 123 5% 430 5%
South Central 314 13% 1279 14%
Southwest 127 5% 483 5%
Total 2371 100% 9312 100%
2017 2016 2015 2014
Full-Line Manufacturers 4.85 4.67 4.67 4.36
Tractor Manufacturers 4.98 5.10 5.00 4.95
Shortline Manufacturers 5.57 5.41 5.57 5.30
OPE Manufacturers 5.58 5.64 5.57 5.41
All Manufacturers 5.41 5.39 5.33 5.23
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Ranking of Rating Category by Importance - For this year’s survey, dealers were asked to rate the
importance of each of the 12 rated categories as it relates to the overall relationship with a manufacturer.
As shown in the table below, most respondents rated each category as Important to Very Important. The
mean number represents the degree of importance, and the lower the number, the more important the
category.
ADDITIONAL DATA This comprehensive report is made available to all EDA dealer members as a benefit of membership and to all manufacturers featured in the report. Manufacturers also have the opportunity to receive additional survey data by joining the EDA as a Manufacturer Member. The additional survey data includes company breakouts by region, detailed statistical data, the Dealer Ranking of Rating Category Importance by company and additional comparisons. For additional information on joining EDA, obtaining detailed survey data or if you have any questions regarding the survey, contact Joe Dykes, Vice President of Industry Relations at 636.349.6205 or [email protected].
Dealer Ranking of Rating Category Importance
Rating Category Very
Important (1)
Fairly Important
(2)
Important (3)
Slightly Important
(4)
Not at all Important
(5)
Total Responses
Mean
Product Quality 92.7% 4.4% 2.1% 0.3% 0.5% 100% 1.11 Parts Availability 84.7% 11.9% 2.5% 0.4% 0.5% 100% 1.20
Parts Quality 80.6% 14.5% 4.0% 0.5% 0.5% 100% 1.26
Product Technical Support
77.0% 18.7% 3.4% 0.5% 0.4% 100% 1.29
Manufacturer Response to Dealer
Needs/Concerns 75.2% 17.9% 5.8% 0.5% 0.7% 100% 1.34
Warranty Payments 71.6% 20.5% 6.9% 0.7% 0.4% 100% 1.38
Product Availability 71.9% 17.8% 9.1% 1.0% 0.3% 100% 1.40
Warranty Procedures 63.2% 27.5% 8.4% 0.6% 0.4% 100% 1.48
Communication with Management
58.1% 27.6% 11.9% 1.9% 0.5% 100% 1.59
Marketing & Advertising Support
48.3% 33.2% 14.7% 3.1% 0.8% 100% 1.75
Return Privileges 41.6% 35.8% 18.5% 3.5% 0.6% 100% 1.86
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RATINGS BYMANUFACTURER TYPE
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All Manufacturers
RATINGS SCALE:
1 = EXTREMELY DISSATISFIED
7 = EXTREMELY SATISFIED
Overall Satisfaction
Product Availability
Product Quality
Product Technical Support
Parts Availability
Parts Quality
Return Privileges
Communications with
Management
Warranty Procedures
Warranty Payments
Marketing &
Advertising
Support
Manufacturer Response to
Dealer Needs/Concerns
All Manufacturers 5.54 5.59 5.76 5.45 5.52 5.86 5.18 5.14 5.26 5.26 5.15 4.96
AGCO 4.95 4.86 5.18 4.73 5.00 5.45 5.00 4.52 4.95 4.97 4.67 4.17
Arctic Cat 3.65 4.65 4.52 4.78 5.13 5.35 4.26 3.17 4.39 4.39 4.00 2.65
Ariens 5.35 5.36 5.84 5.65 5.10 5.88 5.35 5.16 5.53 5.49 4.78 4.77
Bad Boy 5.81 6.11 5.91 5.46 5.97 5.94 5.12 5.16 5.09 4.93 5.66 5.00
Bobcat 5.52 5.62 4.92 5.02 5.30 5.64 5.26 4.86 4.86 4.82 5.28 4.63
Bourgault 6.42 5.19 6.38 6.19 5.94 6.25 5.45 6.34 5.97 5.84 6.13 6.03
Branson 6.08 6.19 6.12 5.52 5.33 6.10 6.04 5.75 5.65 5.69 5.47 5.54
Briggs & Stratton 5.52 5.81 5.58 5.54 5.93 5.87 4.90 4.99 5.34 5.43 4.89 4.87
Bush Hog 5.78 5.62 6.07 5.74 5.77 6.00 5.32 5.38 5.50 5.53 5.32 5.39
Case IH 4.36 4.70 4.60 4.17 4.30 4.89 4.51 4.25 3.98 4.02 4.14 3.60
Claas 5.64 5.61 6.30 5.64 5.59 6.11 5.36 5.28 5.34 5.48 5.30 5.23
Cub Cadet 5.64 5.76 5.50 5.34 5.84 5.79 5.15 5.26 5.48 5.50 5.20 5.10
Degelman 5.61 5.25 6.07 5.52 5.54 5.79 5.43 5.18 5.39 5.39 5.11 5.32
Dixie Chopper 5.25 5.32 5.52 5.10 5.07 5.58 4.98 4.83 4.90 5.02 4.90 4.38
ECHO 6.04 6.27 6.34 6.14 6.16 6.32 5.45 5.61 5.87 5.82 5.34 5.46
Exmark 6.07 6.26 6.24 6.20 6.35 6.43 5.75 5.97 6.07 6.01 5.84 5.77
Ferris 6.19 5.87 6.14 6.02 5.92 6.18 5.49 5.52 5.87 5.80 5.44 5.43
Gehl 5.37 5.35 5.63 5.37 5.57 5.83 5.04 5.19 5.44 5.44 5.09 4.89
Grasshopper 6.17 6.26 6.36 6.11 6.29 6.32 5.67 5.69 5.91 5.79 5.73 5.77
Gravely 5.72 5.51 6.07 5.73 5.42 6.03 5.63 5.33 5.94 5.85 4.94 5.17
Great Plains 5.81 5.67 6.08 5.80 5.92 6.08 5.22 5.55 5.48 5.50 5.54 5.55
H & S Manufacturing 5.66 5.69 5.66 5.44 5.82 5.87 5.50 5.30 5.18 5.18 5.13 5.20
Highline Manufacturing 6.00 6.22 6.22 6.00 5.89 6.17 5.67 5.89 5.83 5.83 5.44 5.83
Honda 5.83 5.98 6.25 5.68 5.90 6.24 5.37 5.07 5.22 5.19 5.17 4.88
Husqvarna 4.95 5.10 5.03 4.95 4.47 5.24 4.53 4.38 5.10 5.24 4.82 4.30
Hustler 6.04 6.14 6.05 5.90 6.07 6.23 5.48 5.66 5.73 5.72 5.76 5.57
JCB 4.81 4.96 5.19 4.48 4.07 4.88 4.41 4.41 4.37 4.41 4.56 4.07
John Deere 5.51 5.16 5.48 5.42 6.10 6.10 5.68 5.27 5.56 5.57 5.48 4.97
Kawasaki 5.76 5.82 6.05 5.52 5.85 6.08 5.15 5.18 5.25 5.29 5.14 5.00
Kinze 4.46 5.25 5.22 4.71 5.64 5.61 4.63 4.11 4.38 4.42 4.74 3.92
Kioti 5.75 5.65 6.06 5.14 5.09 5.72 4.81 4.90 5.47 5.49 5.29 4.81
Krone 5.80 5.67 6.17 5.58 5.70 6.08 4.92 5.45 5.25 5.27 5.39 5.45
Kubota 5.69 5.59 5.78 4.97 5.44 6.01 5.30 5.17 5.21 5.00 5.45 4.92
Kuhn 5.85 5.55 6.13 5.75 5.64 6.02 5.17 5.37 5.22 5.25 5.36 5.31
Landoll 5.86 5.83 6.01 5.74 5.68 5.89 5.27 5.42 5.52 5.52 5.39 5.53
Land Pride 5.99 5.65 6.16 5.87 5.94 6.13 5.52 5.70 5.70 5.70 5.57 5.67
LS Tractor 6.35 6.52 6.41 6.05 6.21 6.33 5.94 6.03 5.87 5.97 5.50 5.77
MacDon 6.05 6.15 6.18 6.03 5.57 6.01 5.25 5.72 5.54 5.57 5.56 5.75
Mahindra 5.06 5.37 4.95 4.41 4.81 5.14 4.61 4.58 4.49 4.33 5.67 4.55
McCormick 4.67 4.37 5.12 4.76 4.09 5.20 4.54 4.42 4.38 4.59 4.56 4.22
Meyer Manufacturing 5.58 5.68 5.92 5.76 5.89 6.05 5.46 5.50 5.42 5.55 5.19 5.37
New Holland 4.18 4.31 4.43 3.81 4.37 4.97 4.53 3.90 4.12 4.12 3.96 3.44
Rhino 5.88 5.68 5.92 5.68 5.52 5.82 5.26 5.51 5.34 5.39 5.35 5.41
Scag 6.38 6.33 6.60 6.39 6.46 6.60 5.99 6.08 6.20 6.04 5.93 6.00
Shindaiwa 6.10 6.24 6.24 6.24 6.12 6.30 5.67 5.82 6.08 5.96 5.38 5.59
Simplicity 5.36 5.49 5.37 5.57 5.55 5.68 4.82 4.74 5.46 5.45 4.66 4.67
Snapper 4.94 5.29 4.73 5.25 5.50 5.54 4.70 4.66 5.63 5.65 4.65 4.46
STIHL 6.20 6.34 6.36 6.27 6.27 6.46 5.50 5.72 6.07 5.93 5.95 5.63
Toro 5.93 5.96 5.96 5.91 6.23 6.22 5.57 5.52 5.94 5.92 5.53 5.41
TYM 4.91 4.96 5.09 4.17 4.30 4.91 4.48 3.74 3.61 3.43 3.78 3.43
Unverferth 5.70 5.57 5.81 5.36 5.64 5.73 5.15 5.26 5.40 5.39 5.14 5.29
Vermeer 6.12 6.03 6.05 6.17 6.15 6.21 5.72 6.00 5.83 5.90 5.46 5.63
Versatile 4.31 4.70 4.85 4.10 3.70 5.06 3.90 3.85 3.58 3.54 4.57 3.58
Walker 6.12 6.05 6.26 6.14 5.99 6.37 5.63 5.99 5.70 5.59 5.60 5.70
Woods 5.78 5.74 5.99 5.66 5.80 5.99 5.25 5.32 5.49 5.50 5.27 5.27
Wright Manufacturing 5.95 6.16 6.29 5.66 5.82 6.24 5.46 5.39 5.55 5.53 5.29 5.05
Yanmar 5.05 5.33 6.02 5.14 5.19 5.98 5 4.88 4.74 4.95 4.86 4.77
Zetor 5.22 5.56 5.83 5.78 5.33 5.56 5.28 4.83 4.67 4.67 3.94 4.06
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Full‐Line Manufacturers
RATINGS SCALE:
1 = EXTREMELY DISSATISFIED
7 = EXTREMELY SATISFIED
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All Manufacturers 5.54 5.59 5.76 5.45 5.52 5.86 5.18 5.14 5.26 5.26 5.15 4.96
Full‐Line Manufacturers 4.94 4.92 5.09 4.62 5.04 5.48 5.00 4.62 4.76 4.74 4.74 4.22
AGCO 4.95 4.86 5.18 4.73 5.00 5.45 5.00 4.52 4.95 4.97 4.67 4.17
Case IH 4.36 4.70 4.60 4.17 4.30 4.89 4.51 4.25 3.98 4.02 4.14 3.60
John Deere 5.51 5.16 5.48 5.42 6.10 6.10 5.68 5.27 5.56 5.57 5.48 4.97
Kubota 5.69 5.59 5.78 4.97 5.44 6.01 5.30 5.17 5.21 5.00 5.45 4.92
New Holland 4.18 4.31 4.43 3.81 4.37 4.97 4.53 3.90 4.12 4.12 3.96 3.44
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Tractor Manufacturers
RATINGS SCALE:
1 = EXTREMELY DISSATISFIED
7 = EXTREMELY SATISFIED
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All Manufacturers 5.54 5.59 5.76 5.45 5.52 5.86 5.18 5.14 5.26 5.26 5.15 4.96
Tractor Manufacturers 5.22 5.36 5.56 4.96 4.81 5.49 4.90 4.74 4.68 4.71 4.82 4.48
Branson 6.08 6.19 6.12 5.52 5.33 6.10 6.04 5.75 5.65 5.69 5.47 5.54
JCB 4.81 4.96 5.19 4.48 4.07 4.88 4.41 4.41 4.37 4.41 4.56 4.07
Kioti 5.75 5.65 6.06 5.14 5.09 5.72 4.81 4.90 5.47 5.49 5.29 4.81
LS Tractor 6.35 6.52 6.41 6.05 6.21 6.33 5.94 6.03 5.87 5.97 5.50 5.77
Mahindra 5.06 5.37 4.95 4.41 4.81 5.14 4.61 4.58 4.49 4.33 5.67 4.55
McCormick 4.67 4.37 5.12 4.76 4.09 5.20 4.54 4.42 4.38 4.59 4.56 4.22
TYM 4.91 4.96 5.09 4.17 4.30 4.91 4.48 3.74 3.61 3.43 3.78 3.43
Versatile 4.31 4.70 4.85 4.10 3.70 5.06 3.90 3.85 3.58 3.54 4.57 3.58
Yanmar 5.05 5.33 6.02 5.14 5.19 5.98 5.00 4.88 4.74 4.95 4.86 4.77
Zetor 5.22 5.56 5.83 5.78 5.33 5.56 5.28 4.83 4.67 4.67 3.94 4.06
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OPE Manufacturers
RATINGS SCALE:
1 = EXTREMELY DISSATISFIED
7 = EXTREMELY SATISFIED
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cern
s
All Manufacturers 5.54 5.59 5.76 5.45 5.52 5.86 5.18 5.14 5.26 5.26 5.15 4.96
OPE Manufacturers 5.69 5.83 5.88 5.72 5.80 6.04 5.29 5.26 5.58 5.55 5.24 5.07
Arctic Cat 3.65 4.65 4.52 4.78 5.13 5.35 4.26 3.17 4.39 4.39 4.00 2.65
Ariens 5.35 5.36 5.84 5.65 5.10 5.88 5.35 5.16 5.53 5.49 4.78 4.77
Bad Boy 5.81 6.11 5.91 5.46 5.97 5.94 5.12 5.16 5.09 4.93 5.66 5.00
Briggs & Stratton 5.52 5.81 5.58 5.54 5.93 5.87 4.90 4.99 5.34 5.43 4.89 4.87
Cub Cadet 5.64 5.76 5.50 5.34 5.84 5.79 5.15 5.26 5.48 5.50 5.20 5.10
Dixie Chopper 5.25 5.32 5.52 5.10 5.07 5.58 4.98 4.83 4.90 5.02 4.90 4.38
ECHO 6.04 6.27 6.34 6.14 6.16 6.32 5.45 5.61 5.87 5.82 5.34 5.46
Exmark 6.07 6.26 6.24 6.20 6.35 6.43 5.75 5.97 6.07 6.01 5.84 5.77
Ferris 6.19 5.87 6.14 6.02 5.92 6.18 5.49 5.52 5.87 5.80 5.44 5.43
Grasshopper 6.17 6.26 6.36 6.11 6.29 6.32 5.67 5.69 5.91 5.79 5.73 5.77
Gravely 5.72 5.51 6.07 5.73 5.42 6.03 5.63 5.33 5.94 5.85 4.94 5.17
Honda 5.83 5.98 6.25 5.68 5.90 6.24 5.37 5.07 5.22 5.19 5.17 4.88
Husqvarna 4.95 5.10 5.03 4.95 4.47 5.24 4.53 4.38 5.10 5.24 4.82 4.30
Hustler 6.04 6.14 6.05 5.90 6.07 6.23 5.48 5.66 5.73 5.72 5.76 5.57
Kawasaki 5.76 5.82 6.05 5.52 5.85 6.08 5.15 5.18 5.25 5.29 5.14 5.00
Scag 6.38 6.33 6.60 6.39 6.46 6.60 5.99 6.08 6.20 6.04 5.93 6.00
Shindaiwa 6.10 6.24 6.24 6.24 6.12 6.30 5.67 5.82 6.08 5.96 5.38 5.59
Simplicity 5.36 5.49 5.37 5.57 5.55 5.68 4.82 4.74 5.46 5.45 4.66 4.67
Snapper 4.94 5.29 4.73 5.25 5.50 5.54 4.70 4.66 5.63 5.65 4.65 4.46
Stihl 6.20 6.34 6.36 6.27 6.27 6.46 5.50 5.72 6.07 5.93 5.95 5.63
Toro 5.93 5.96 5.96 5.91 6.23 6.22 5.57 5.52 5.94 5.92 5.53 5.41
Walker 6.12 6.05 6.26 6.14 5.99 6.37 5.63 5.99 5.70 5.59 5.60 5.70
Wright Manufacturing 5.95 6.16 6.29 5.66 5.82 6.24 5.46 5.39 5.55 5.53 5.29 5.05
2017 EDA Dealer-Manufacturer Relations Survey 12
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Shortline Manufacturers
RATINGS SCALE:
1 = EXTREMELY DISSATISFIED
7 = EXTREMELY SATISFIED
Over
all S
atisf
actio
nPr
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ilabi
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Prod
uct Q
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Ava
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Parts
Qua
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Retu
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rivile
ges
Com
mun
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ns w
ith
Man
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ent
War
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War
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Mar
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dver
tisin
g
Supp
ort
Man
ufac
ture
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pons
e to
Deal
er N
eeds
/Con
cern
s
All Manufacturers 5.54 5.59 5.76 5.45 5.52 5.86 5.18 5.14 5.26 5.26 5.15 4.96
Shortline Manufacturers 5.74 5.65 5.94 5.65 5.73 5.96 5.29 5.42 5.40 5.42 5.34 5.33
Bobcat 5.52 5.62 4.92 5.02 5.30 5.64 5.26 4.86 4.86 4.82 5.28 4.63
Bourgault 6.42 5.19 6.38 6.19 5.94 6.25 5.45 6.34 5.97 5.84 6.13 6.03
Bush Hog 5.78 5.62 6.07 5.74 5.77 6.00 5.32 5.38 5.50 5.53 5.32 5.39
Claas 5.64 5.61 6.30 5.64 5.59 6.11 5.36 5.28 5.34 5.48 5.30 5.23
Degelman 5.61 5.25 6.07 5.52 5.54 5.79 5.43 5.18 5.39 5.39 5.11 5.32
Gehl 5.37 5.35 5.63 5.37 5.57 5.83 5.04 5.19 5.44 5.44 5.09 4.89
Great Plains 5.81 5.67 6.08 5.80 5.92 6.08 5.22 5.55 5.48 5.50 5.54 5.55
H & S Mfg 5.66 5.69 5.66 5.44 5.82 5.87 5.50 5.30 5.18 5.18 5.13 5.20
Highline Mfg 6.00 6.22 6.22 6.00 5.89 6.17 5.67 5.89 5.83 5.83 5.44 5.83
Kinze 4.46 5.25 5.22 4.71 5.64 5.61 4.63 4.11 4.38 4.42 4.74 3.92
Krone 5.80 5.67 6.17 5.58 5.70 6.08 4.92 5.45 5.25 5.27 5.39 5.45
Kuhn 5.85 5.55 6.13 5.75 5.64 6.02 5.17 5.37 5.22 5.25 5.36 5.31
Landoll 5.86 5.83 6.01 5.74 5.68 5.89 5.27 5.42 5.52 5.52 5.39 5.53
Land Pride 5.99 5.65 6.16 5.87 5.94 6.13 5.52 5.70 5.70 5.70 5.57 5.67
MacDon 6.05 6.15 6.18 6.03 5.57 6.01 5.25 5.72 5.54 5.57 5.56 5.75
Meyer Manufacturing 5.58 5.68 5.92 5.76 5.89 6.05 5.46 5.50 5.42 5.55 5.19 5.37
Rhino 5.88 5.68 5.92 5.68 5.52 5.82 5.26 5.51 5.34 5.39 5.35 5.41
Unverferth 5.70 5.57 5.81 5.36 5.64 5.73 5.15 5.26 5.40 5.39 5.14 5.29
Vermeer 6.12 6.03 6.05 6.17 6.15 6.21 5.72 6.00 5.83 5.90 5.46 5.63
Woods 5.78 5.74 5.99 5.66 5.80 5.99 5.25 5.32 5.49 5.50 5.27 5.27
2017 EDA Dealer-Manufacturer Relations Survey 13
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CATEGORY RATINGS
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4.185.69
5.514.36
4.955.95
6.125.93
6.204.94
5.366.10
6.385.76
6.044.95
5.835.72
6.176.19
6.076.04
5.255.64
5.525.81
5.353.65
6.125.78
5.705.88
5.586.055.99
5.865.855.80
4.466.00
5.665.81
5.375.615.645.78
6.425.52
5.225.05
4.314.91
4.675.06
6.355.75
4.816.08
5.54
1 2 3 4 5 6 7
New HollandKubota
John DeereCase IHAGCO
Wright ManufacturingWalkerToroStihl
SnapperSimplicityShindaiwa
ScagKawasakiHustler
HusqvarnaHondaGravely
GrasshopperFerris
ExmarkECHO
Dixie ChopperCub Cadet
Briggs & StrattonBad BoyAriens
Arctic CatVermeerWoods
UnverferthRhino
Meyer ManufacturingMacDon
Land PrideLandollKuhnKroneKinze
Highline MfgH & S Mfg
Great PlainsGehl
DegelmanClaas
Bush HogBourgault
BobcatZetor
YanmarVersatile
TYMMcCormickMahindraLS Tractor
KiotiJCB
BransonAll Manufacturers
Overall Satisfaction
152017 EDA Dealer-Manufacturer Relations Survey 15
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4.315.59
5.164.704.86
6.166.05
5.966.34
5.295.49
6.246.33
5.826.14
5.105.98
5.516.26
5.876.266.27
5.325.765.81
6.115.36
4.656.03
5.745.575.685.68
6.155.65
5.835.555.67
5.256.22
5.695.67
5.355.25
5.615.62
5.195.625.56
5.334.70
4.964.37
5.376.52
5.654.96
6.195.59
1 2 3 4 5 6 7
New HollandKubota
John DeereCase IHAGCO
Wright ManufacturingWalkerToroStihl
SnapperSimplicityShindaiwa
ScagKawasakiHustler
HusqvarnaHondaGravely
GrasshopperFerris
ExmarkECHO
Dixie ChopperCub Cadet
Briggs & StrattonBad BoyAriens
Arctic CatVermeerWoods
UnverferthRhino
Meyer ManufacturingMacDon
Land PrideLandollKuhnKroneKinze
Highline MfgH & S Mfg
Great PlainsGehl
DegelmanClaas
Bush HogBourgault
BobcatZetor
YanmarVersatile
TYMMcCormickMahindraLS Tractor
KiotiJCB
BransonAll Manufacturers
Product Availability
162017 EDA Dealer-Manufacturer Relations Survey 16
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4.435.78
5.484.60
5.186.296.26
5.966.36
4.735.37
6.246.60
6.056.05
5.036.25
6.076.36
6.146.246.34
5.525.505.58
5.915.84
4.526.055.99
5.815.925.92
6.186.16
6.016.136.17
5.226.22
5.666.08
5.636.07
6.306.07
6.384.92
5.836.02
4.855.095.12
4.956.41
6.065.19
6.125.76
1 2 3 4 5 6 7
New HollandKubota
John DeereCase IHAGCO
Wright ManufacturingWalkerToroStihl
SnapperSimplicityShindaiwa
ScagKawasakiHustler
HusqvarnaHondaGravely
GrasshopperFerris
ExmarkECHO
Dixie ChopperCub Cadet
Briggs & StrattonBad BoyAriens
Arctic CatVermeerWoods
UnverferthRhino
Meyer ManufacturingMacDon
Land PrideLandollKuhnKroneKinze
Highline MfgH & S Mfg
Great PlainsGehl
DegelmanClaas
Bush HogBourgault
BobcatZetor
YanmarVersatile
TYMMcCormickMahindraLS Tractor
KiotiJCB
BransonAll Manufacturers
Product Quality
172017 EDA Dealer-Manufacturer Relations Survey 17
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3.814.97
5.424.17
4.735.66
6.145.91
6.275.25
5.576.246.39
5.525.90
4.955.685.73
6.116.02
6.206.14
5.105.34
5.545.46
5.654.78
6.175.66
5.365.685.76
6.035.87
5.745.75
5.584.71
6.005.44
5.805.375.525.645.74
6.195.02
5.785.14
4.104.17
4.764.41
6.055.14
4.485.525.45
1 2 3 4 5 6 7
New HollandKubota
John DeereCase IHAGCO
Wright ManufacturingWalkerToroStihl
SnapperSimplicityShindaiwa
ScagKawasakiHustler
HusqvarnaHondaGravely
GrasshopperFerris
ExmarkECHO
Dixie ChopperCub Cadet
Briggs & StrattonBad BoyAriens
Arctic CatVermeerWoods
UnverferthRhino
Meyer ManufacturingMacDon
Land PrideLandollKuhnKroneKinze
Highline MfgH & S Mfg
Great PlainsGehl
DegelmanClaas
Bush HogBourgault
BobcatZetor
YanmarVersatile
TYMMcCormickMahindraLS Tractor
KiotiJCB
BransonAll Manufacturers
Product Technical Support
182017 EDA Dealer-Manufacturer Relations Survey 18
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4.375.44
6.104.30
5.005.82
5.996.236.27
5.505.55
6.126.46
5.856.07
4.475.90
5.426.29
5.926.35
6.165.07
5.845.935.97
5.105.13
6.155.80
5.645.52
5.895.57
5.945.685.645.705.64
5.895.825.92
5.575.545.59
5.775.94
5.305.33
5.193.70
4.304.09
4.816.21
5.094.07
5.335.52
1 2 3 4 5 6 7
New HollandKubota
John DeereCase IHAGCO
Wright ManufacturingWalkerToroStihl
SnapperSimplicityShindaiwa
ScagKawasakiHustler
HusqvarnaHondaGravely
GrasshopperFerris
ExmarkECHO
Dixie ChopperCub Cadet
Briggs & StrattonBad BoyAriens
Arctic CatVermeerWoods
UnverferthRhino
Meyer ManufacturingMacDon
Land PrideLandollKuhnKroneKinze
Highline MfgH & S Mfg
Great PlainsGehl
DegelmanClaas
Bush HogBourgault
BobcatZetor
YanmarVersatile
TYMMcCormickMahindraLS Tractor
KiotiJCB
BransonAll Manufacturers
Parts Availability
192017 EDA Dealer-Manufacturer Relations Survey 19
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4.976.016.10
4.895.45
6.246.37
6.226.46
5.545.68
6.306.60
6.086.23
5.246.24
6.036.32
6.186.43
6.325.58
5.795.875.945.88
5.356.21
5.995.735.82
6.056.016.13
5.896.026.08
5.616.17
5.876.08
5.835.79
6.116.00
6.255.645.56
5.985.06
4.915.205.14
6.335.72
4.886.10
5.86
1 2 3 4 5 6 7
New HollandKubota
John DeereCase IHAGCO
Wright ManufacturingWalkerToroStihl
SnapperSimplicityShindaiwa
ScagKawasakiHustler
HusqvarnaHondaGravely
GrasshopperFerris
ExmarkECHO
Dixie ChopperCub Cadet
Briggs & StrattonBad BoyAriens
Arctic CatVermeerWoods
UnverferthRhino
Meyer ManufacturingMacDon
Land PrideLandollKuhnKroneKinze
Highline MfgH & S Mfg
Great PlainsGehl
DegelmanClaas
Bush HogBourgault
BobcatZetor
YanmarVersatile
TYMMcCormickMahindraLS Tractor
KiotiJCB
BransonAll Manufacturers
Parts Quality
202017 EDA Dealer-Manufacturer Relations Survey 20
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4.535.30
5.684.51
5.005.46
5.635.575.50
4.704.82
5.675.99
5.155.48
4.535.37
5.635.67
5.495.75
5.454.98
5.154.90
5.125.35
4.265.72
5.255.155.26
5.465.25
5.525.27
5.174.92
4.635.67
5.505.22
5.045.435.365.325.45
5.265.28
5.003.90
4.484.544.61
5.944.81
4.416.04
5.18
1 2 3 4 5 6 7
New HollandKubota
John DeereCase IHAGCO
Wright ManufacturingWalkerToroStihl
SnapperSimplicityShindaiwa
ScagKawasakiHustler
HusqvarnaHondaGravely
GrasshopperFerris
ExmarkECHO
Dixie ChopperCub Cadet
Briggs & StrattonBad BoyAriens
Arctic CatVermeerWoods
UnverferthRhino
Meyer ManufacturingMacDon
Land PrideLandollKuhnKroneKinze
Highline MfgH & S Mfg
Great PlainsGehl
DegelmanClaas
Bush HogBourgault
BobcatZetor
YanmarVersatile
TYMMcCormickMahindraLS Tractor
KiotiJCB
BransonAll Manufacturers
Return Privileges
212017 EDA Dealer-Manufacturer Relations Survey 21
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3.905.175.27
4.254.52
5.395.99
5.525.72
4.664.74
5.826.08
5.185.66
4.385.07
5.335.69
5.525.97
5.614.83
5.264.99
5.165.16
3.176.00
5.325.26
5.515.50
5.725.70
5.425.375.45
4.115.89
5.305.55
5.195.185.285.38
6.344.864.834.88
3.853.74
4.424.58
6.034.90
4.415.75
5.14
1 2 3 4 5 6 7
New HollandKubota
John DeereCase IHAGCO
Wright ManufacturingWalkerToroStihl
SnapperSimplicityShindaiwa
ScagKawasakiHustler
HusqvarnaHondaGravely
GrasshopperFerris
ExmarkECHO
Dixie ChopperCub Cadet
Briggs & StrattonBad BoyAriens
Arctic CatVermeerWoods
UnverferthRhino
Meyer ManufacturingMacDon
Land PrideLandollKuhnKroneKinze
Highline MfgH & S Mfg
Great PlainsGehl
DegelmanClaas
Bush HogBourgault
BobcatZetor
YanmarVersatile
TYMMcCormickMahindraLS Tractor
KiotiJCB
BransonAll Manufacturers
Communications with Management
222017 EDA Dealer-Manufacturer Relations Survey 22
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4.125.21
5.563.98
4.955.555.70
5.946.07
5.635.46
6.086.20
5.255.73
5.105.22
5.945.915.87
6.075.87
4.905.48
5.345.09
5.534.39
5.835.49
5.405.345.425.54
5.705.52
5.225.25
4.385.83
5.185.485.445.395.34
5.505.97
4.864.674.74
3.583.61
4.384.49
5.875.47
4.375.65
5.26
1 2 3 4 5 6 7
New HollandKubota
John DeereCase IHAGCO
Wright ManufacturingWalkerToroStihl
SnapperSimplicityShindaiwa
ScagKawasakiHustler
HusqvarnaHondaGravely
GrasshopperFerris
ExmarkECHO
Dixie ChopperCub Cadet
Briggs & StrattonBad BoyAriens
Arctic CatVermeerWoods
UnverferthRhino
Meyer ManufacturingMacDon
Land PrideLandollKuhnKroneKinze
Highline MfgH & S Mfg
Great PlainsGehl
DegelmanClaas
Bush HogBourgault
BobcatZetor
YanmarVersatile
TYMMcCormickMahindraLS Tractor
KiotiJCB
BransonAll Manufacturers
Warranty Procedures
232017 EDA Dealer-Manufacturer Relations Survey 23
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4.125.00
5.574.02
4.975.535.59
5.925.93
5.655.45
5.966.04
5.295.72
5.245.19
5.855.795.80
6.015.82
5.025.505.43
4.935.49
4.395.90
5.505.395.39
5.555.575.70
5.525.255.27
4.425.83
5.185.505.445.395.485.53
5.844.82
4.674.95
3.543.43
4.594.33
5.975.49
4.415.69
5.26
1 2 3 4 5 6 7
New HollandKubota
John DeereCase IHAGCO
Wright ManufacturingWalkerToroStihl
SnapperSimplicityShindaiwa
ScagKawasakiHustler
HusqvarnaHondaGravely
GrasshopperFerris
ExmarkECHO
Dixie ChopperCub Cadet
Briggs & StrattonBad BoyAriens
Arctic CatVermeerWoods
UnverferthRhino
Meyer ManufacturingMacDon
Land PrideLandollKuhnKroneKinze
Highline MfgH & S Mfg
Great PlainsGehl
DegelmanClaas
Bush HogBourgault
BobcatZetor
YanmarVersatile
TYMMcCormickMahindraLS Tractor
KiotiJCB
BransonAll Manufacturers
Warranty Payments
242017 EDA Dealer-Manufacturer Relations Survey 24
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3.965.455.48
4.144.67
5.295.605.53
5.954.654.66
5.385.93
5.145.76
4.825.17
4.945.73
5.445.84
5.344.90
5.204.89
5.664.78
4.005.46
5.275.14
5.355.19
5.565.57
5.395.365.39
4.745.44
5.135.54
5.095.11
5.305.32
6.135.28
3.944.86
4.573.78
4.565.67
5.505.29
4.565.47
5.15
1 2 3 4 5 6 7
New HollandKubota
John DeereCase IHAGCO
Wright ManufacturingWalkerToroStihl
SnapperSimplicityShindaiwa
ScagKawasakiHustler
HusqvarnaHondaGravely
GrasshopperFerris
ExmarkECHO
Dixie ChopperCub Cadet
Briggs & StrattonBad BoyAriens
Arctic CatVermeerWoods
UnverferthRhino
Meyer ManufacturingMacDon
Land PrideLandollKuhnKroneKinze
Highline MfgH & S Mfg
Great PlainsGehl
DegelmanClaas
Bush HogBourgault
BobcatZetor
YanmarVersatile
TYMMcCormickMahindraLS Tractor
KiotiJCB
BransonAll Manufacturers
Marketing & Advertising Support
252017 EDA Dealer-Manufacturer Relations Survey 25
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3.444.924.97
3.604.17
5.055.70
5.415.63
4.464.67
5.596.00
5.005.57
4.304.88
5.175.77
5.435.77
5.464.38
5.104.875.00
4.772.65
5.635.275.295.415.37
5.755.67
5.535.315.45
3.925.83
5.205.55
4.895.32
5.235.39
6.034.63
4.064.77
3.583.43
4.224.55
5.774.81
4.075.54
4.96
1 2 3 4 5 6 7
New HollandKubota
John DeereCase IHAGCO
Wright ManufacturingWalkerToroStihl
SnapperSimplicityShindaiwa
ScagKawasakiHustler
HusqvarnaHondaGravely
GrasshopperFerris
ExmarkECHO
Dixie ChopperCub Cadet
Briggs & StrattonBad BoyAriens
Arctic CatVermeerWoods
UnverferthRhino
Meyer ManufacturingMacDon
Land PrideLandollKuhnKroneKinze
Highline MfgH & S Mfg
Great PlainsGehl
DegelmanClaas
Bush HogBourgault
BobcatZetor
YanmarVersatile
TYMMcCormickMahindraLS Tractor
KiotiJCB
BransonAll Manufacturers
Manufacturer Response to Dealer Needs/Concerns
262017 EDA Dealer-Manufacturer Relations Survey 26
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RATINGS BY MANUFACTURER
![Page 28: 2017 - equipment dealer](https://reader033.fdocuments.net/reader033/viewer/2022060702/62975e8699136d38e253caaa/html5/thumbnails/28.jpg)
3.67
4.29
4.76
4.70
4.03
5.01
5.22
4.90
4.45
5.02
4.51
4.62
4.17
4.67
4.97
4.95
4.52
5.00
5.45
5.00
4.73
5.18
4.86
4.95
4.22
4.74
4.74
4.76
4.62
5.00
5.48
5.04
4.62
5.09
4.92
4.94
1 2 3 4 5 6 7
Mfr Response to Dealer Needs
Mkting & Adv Support
Warranty Payments
Warranty Procedures
Communication with Mgmt
Return Privileges
Parts Quality
Parts Availability
Product Tech Support
Product Quality
Product Availability
Overall Satisfaction
AGCO
All Full‐Line Mfr Rating 2017 2017 Rating 2016 Rating
282017 EDA Dealer-Manufacturer Relations Survey 28
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3.41
4.36
4.77
4.55
3.68
4.68
5.5
5.32
4.95
4.91
5.09
3.77
2.65
4.00
4.39
4.39
3.17
4.26
5.35
5.13
4.78
4.52
4.65
3.65
5.07
5.24
5.55
5.58
5.26
5.29
6.04
5.80
5.72
5.88
5.83
5.69
1 2 3 4 5 6 7
Mfr Response to Dealer Needs
Mkting & Adv Support
Warranty Payments
Warranty Procedures
Communication with Mgmt
Return Privileges
Parts Quality
Parts Availability
Product Tech Support
Product Quality
Product Availability
Overall Satisfaction
Arctic Cat
All OPE Mfr Rating 2017 2017 Rating 2016 Rating
292017 EDA Dealer-Manufacturer Relations Survey 29
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5.12
5.16
5.72
5.76
5.42
5.54
6.15
5.99
5.76
5.80
5.76
5.68
4.77
4.78
5.49
5.53
5.16
5.35
5.88
5.10
5.65
5.84
5.36
5.35
5.07
5.24
5.55
5.58
5.26
5.29
6.04
5.80
5.72
5.88
5.83
5.69
1 2 3 4 5 6 7
Mfr Response to Dealer Needs
Mkting & Adv Support
Warranty Payments
Warranty Procedures
Communication with Mgmt
Return Privileges
Parts Quality
Parts Availability
Product Tech Support
Product Quality
Product Availability
Overall Satisfaction
Ariens
All OPE Mfr Rating 2017 2017 Rating 2016 Rating
302017 EDA Dealer-Manufacturer Relations Survey 30
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5.16
5.19
5.16
5.40
5.19
5.22
5.92
5.97
5.37
6.00
5.86
5.84
5.00
5.66
4.93
5.09
5.16
5.12
5.94
5.97
5.46
5.91
6.11
5.81
5.07
5.24
5.55
5.58
5.26
5.29
6.04
5.80
5.72
5.88
5.83
5.69
1 2 3 4 5 6 7
Mfr Response to Dealer Needs
Mkting & Adv Support
Warranty Payments
Warranty Procedures
Communication with Mgmt
Return Privileges
Parts Quality
Parts Availability
Product Tech Support
Product Quality
Product Availability
Overall Satisfaction
Bad Boy
All OPE Mfr Rating 2017 2017 Rating 2016 Rating
312017 EDA Dealer-Manufacturer Relations Survey 31
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5.08
5.26
5.14
5.24
5.30
5.34
5.99
5.63
5.54
5.76
5.78
5.74
4.63
5.28
4.82
4.86
4.86
5.26
5.64
5.30
5.02
4.92
5.62
5.52
5.33
5.34
5.42
5.40
5.42
5.29
5.96
5.73
5.65
5.94
5.65
5.74
1 2 3 4 5 6 7
Mfr Response to Dealer Needs
Mkting & Adv Support
Warranty Payments
Warranty Procedures
Communication with Mgmt
Return Privileges
Parts Quality
Parts Availability
Product Tech Support
Product Quality
Product Availability
Overall Satisfaction
Bobcat (Doosan)All Shortline Mfr Rating 2017 2017 Rating 2016 Rating
322017 EDA Dealer-Manufacturer Relations Survey 322017 EDA Dealer-Manufacturer Relations Survey 32
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6.03
6.13
5.84
5.97
6.34
5.45
6.25
5.94
6.19
6.38
5.19
6.42
5.33
5.34
5.42
5.40
5.42
5.29
5.96
5.73
5.65
5.94
5.65
5.74
6.37
6.21
5.79
5.89
6.47
5.68
6.47
6.32
6.58
6.63
5.79
6.37
1 2 3 4 5 6 7
Mfr Response to Dealer Needs
Mkting & Adv Support
Warranty Payments
Warranty Procedures
Communication with Mgmt
Return Privileges
Parts Quality
Parts Availability
Product Tech Support
Product Quality
Product Availability
Overall Satisfaction
Bourgault
All Shortline Mfr Rating 2017 2017 Rating 2016 Rating
332017 EDA Dealer-Manufacturer Relations Survey 33
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5.31
5.34
5.76
5.54
5.52
5.79
6.13
5.72
5.56
6.15
6.10
6.02
5.54
5.47
5.69
5.65
5.75
6.04
6.10
5.33
5.52
6.12
6.19
6.08
4.48
4.82
4.71
4.68
4.74
4.90
5.49
4.81
4.96
5.56
5.36
5.22
1 2 3 4 5 6 7
Mfr Response to Dealer Needs
Mkting & Adv Support
Warranty Payments
Warranty Procedures
Communication with Mgmt
Return Privileges
Parts Quality
Parts Availability
Product Tech Support
Product Quality
Product Availability
Overall Satisfaction
Branson
All Tractor Mfr Rating 2017 2017 Rating 2016 Rating
342017 EDA Dealer-Manufacturer Relations Survey 34
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4.75
4.86
5.42
5.29
4.98
4.90
5.89
5.99
5.50
5.50
5.81
5.48
4.87
4.89
5.43
5.34
4.99
4.90
5.87
5.93
5.54
5.58
5.81
5.52
5.07
5.24
5.55
5.58
5.26
5.29
6.04
5.80
5.72
5.88
5.83
5.69
1 2 3 4 5 6 7
Mfr Response to Dealer Needs
Mkting & Adv Support
Warranty Payments
Warranty Procedures
Communication with Mgmt
Return Privileges
Parts Quality
Parts Availability
Product Tech Support
Product Quality
Product Availability
Overall Satisfaction
Briggs & Stratton
All OPE Mfr Rating 2017 2017 Rating 2016 Rating
352017 EDA Dealer-Manufacturer Relations Survey 35
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5.12
5.01
5.39
5.44
5.34
5.16
5.94
5.72
5.55
5.86
5.51
5.70
5.39
5.32
5.53
5.50
5.38
5.32
6.00
5.77
5.74
6.07
5.62
5.78
5.33
5.34
5.42
5.40
5.42
5.29
5.96
5.73
5.65
5.94
5.65
5.74
1 2 3 4 5 6 7
Mfr Response to Dealer Needs
Mkting & Adv Support
Warranty Payments
Warranty Procedures
Communication with Mgmt
Return Privileges
Parts Quality
Parts Availability
Product Tech Support
Product Quality
Product Availability
Overall Satisfaction
Bush Hog
All Shortline Mfr Rating 2017 2017 Rating 2016 Rating
362017 EDA Dealer-Manufacturer Relations Survey 36
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3.68
4.17
4.13
4.05
4.28
4.51
5.25
4.74
4.30
4.68
4.93
4.48
3.60
4.14
4.02
3.98
4.25
4.51
4.89
4.30
4.17
4.60
4.70
4.36
4.22
4.74
4.74
4.76
4.62
5.00
5.48
5.04
4.62
5.09
4.92
4.94
1 2 3 4 5 6 7
Mfr Response to Dealer Needs
Mkting & Adv Support
Warranty Payments
Warranty Procedures
Communication with Mgmt
Return Privileges
Parts Quality
Parts Availability
Product Tech Support
Product Quality
Product Availability
Overall Satisfaction
Case IH
All Full‐Line Mfr Rating 2017 2017 Rating 2016 Rating
372017 EDA Dealer-Manufacturer Relations Survey 37
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5.04
4.92
5.48
5.44
5.60
5.40
6.24
5.56
5.60
6.28
5.60
5.76
5.23
5.30
5.48
5.34
5.28
5.36
6.11
5.59
5.64
6.30
5.61
5.64
5.33
5.34
5.42
5.40
5.42
5.29
5.96
5.73
5.65
5.94
5.65
5.74
1 2 3 4 5 6 7
Mfr Response to Dealer Needs
Mkting & Adv Support
Warranty Payments
Warranty Procedures
Communication with Mgmt
Return Privileges
Parts Quality
Parts Availability
Product Tech Support
Product Quality
Product Availability
Overall Satisfaction
Claas
All Shortline Mfr Rating 2017 2017 Rating 2016 Rating
382017 EDA Dealer-Manufacturer Relations Survey 38
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5.11
5.14
5.67
5.61
5.20
5.26
5.83
5.91
5.45
5.46
5.63
5.70
5.10
5.20
5.50
5.48
5.26
5.15
5.79
5.84
5.34
5.50
5.76
5.64
5.07
5.24
5.55
5.58
5.26
5.29
6.04
5.80
5.72
5.88
5.83
5.69
1 2 3 4 5 6 7
Mfr Response to Dealer Needs
Mkting & Adv Support
Warranty Payments
Warranty Procedures
Communication with Mgmt
Return Privileges
Parts Quality
Parts Availability
Product Tech Support
Product Quality
Product Availability
Overall Satisfaction
Cub Cadet
All OPE Mfr Rating 2017 2017 Rating 2016 Rating
392017 EDA Dealer-Manufacturer Relations Survey 39
![Page 40: 2017 - equipment dealer](https://reader033.fdocuments.net/reader033/viewer/2022060702/62975e8699136d38e253caaa/html5/thumbnails/40.jpg)
5.32
5.11
5.39
5.39
5.18
5.43
5.79
5.54
5.52
6.07
5.25
5.61
5.33
5.34
5.42
5.40
5.42
5.29
5.96
5.73
5.65
5.94
5.65
5.74
5.38
5.24
5.14
5.33
5.43
5.38
5.86
5.67
5.90
6.00
5.57
5.71
1 2 3 4 5 6 7
Mfr Response to Dealer Needs
Mkting & Adv Support
Warranty Payments
Warranty Procedures
Communication with Mgmt
Return Privileges
Parts Quality
Parts Availability
Product Tech Support
Product Quality
Product Availability
Overall Satisfaction
Degelman
All Shortline Mfr Rating 2017 2017 Rating 2016 Rating
402017 EDA Dealer-Manufacturer Relations Survey 40
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4.94
5.26
5.23
5.20
5.01
4.69
5.56
4.85
5.15
5.49
5.29
5.31
4.38
4.90
5.02
4.90
4.83
4.98
5.58
5.07
5.10
5.52
5.32
5.25
5.07
5.24
5.55
5.58
5.26
5.29
6.04
5.80
5.72
5.88
5.83
5.69
1 2 3 4 5 6 7
Mfr Response to Dealer Needs
Mkting & Adv Support
Warranty Payments
Warranty Procedures
Communication with Mgmt
Return Privileges
Parts Quality
Parts Availability
Product Tech Support
Product Quality
Product Availability
Overall Satisfaction
Dixie Chopper
All OPE Mfr Rating 2017 2017 Rating 2016 Rating
412017 EDA Dealer-Manufacturer Relations Survey 41
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5.46
5.32
5.84
5.89
5.69
5.49
6.32
6.14
6.15
6.34
6.26
6.01
5.46
5.34
5.82
5.87
5.61
5.45
6.32
6.16
6.14
6.34
6.27
6.04
5.07
5.24
5.55
5.58
5.26
5.29
6.04
5.80
5.72
5.88
5.83
5.69
1 2 3 4 5 6 7
Mfr Response to Dealer Needs
Mkting & Adv Support
Warranty Payments
Warranty Procedures
Communication with Mgmt
Return Privileges
Parts Quality
Parts Availability
Product Tech Support
Product Quality
Product Availability
Overall Satisfaction
ECHO
All OPE Mfr Rating 2017 2017 Rating 2016 Rating
422017 EDA Dealer-Manufacturer Relations Survey 42
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5.71
5.64
5.82
5.92
5.84
5.73
6.35
6.23
6.20
6.22
6.15
6.05
5.77
5.84
6.01
6.07
5.97
5.75
6.43
6.35
6.20
6.24
6.26
6.07
5.07
5.24
5.55
5.58
5.26
5.29
6.04
5.80
5.72
5.88
5.83
5.69
1 2 3 4 5 6 7
Mfr Response to Dealer Needs
Mkting & Adv Support
Warranty Payments
Warranty Procedures
Communication with Mgmt
Return Privileges
Parts Quality
Parts Availability
Product Tech Support
Product Quality
Product Availability
Overall Satisfaction
Exmark
All OPE Mfr Rating 2017 2017 Rating 2016 Rating
432017 EDA Dealer-Manufacturer Relations Survey 43
![Page 44: 2017 - equipment dealer](https://reader033.fdocuments.net/reader033/viewer/2022060702/62975e8699136d38e253caaa/html5/thumbnails/44.jpg)
5.54
5.58
5.80
5.80
5.68
5.55
6.18
5.98
5.92
6.21
5.93
6.08
5.43
5.44
5.80
5.87
5.52
5.49
6.18
5.92
6.02
6.14
5.87
6.19
5.07
5.24
5.55
5.58
5.26
5.29
6.04
5.80
5.72
5.88
5.83
5.69
1 2 3 4 5 6 7
Mfr Response to Dealer Needs
Mkting & Adv Support
Warranty Payments
Warranty Procedures
Communication with Mgmt
Return Privileges
Parts Quality
Parts Availability
Product Tech Support
Product Quality
Product Availability
Overall Satisfaction
Ferris
All OPE Mfr Rating 2017 2017 Rating 2016 Rating
442017 EDA Dealer-Manufacturer Relations Survey 44
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4.90
4.76
5.22
5.15
5.00
4.98
5.63
5.34
5.16
5.61
5.44
5.44
4.89
5.09
5.44
5.44
5.19
5.04
5.83
5.57
5.37
5.63
5.35
5.37
5.33
5.34
5.42
5.40
5.42
5.29
5.96
5.73
5.65
5.94
5.65
5.74
1 2 3 4 5 6 7
Mfr Response to Dealer Needs
Mkting & Adv Support
Warranty Payments
Warranty Procedures
Communication with Mgmt
Return Privileges
Parts Quality
Parts Availability
Product Tech Support
Product Quality
Product Availability
Overall Satisfaction
Gehl
All Shortline Mfr Rating 2017 2017 Rating 2016 Rating
452017 EDA Dealer-Manufacturer Relations Survey 45
![Page 46: 2017 - equipment dealer](https://reader033.fdocuments.net/reader033/viewer/2022060702/62975e8699136d38e253caaa/html5/thumbnails/46.jpg)
5.80
5.83
6.08
6.22
6.00
6.00
6.54
6.53
6.41
6.57
6.42
6.29
5.77
5.73
5.79
5.91
5.69
5.67
6.32
6.29
6.11
6.36
6.26
6.17
5.07
5.24
5.55
5.58
5.26
5.29
6.04
5.80
5.72
5.88
5.83
5.69
1 2 3 4 5 6 7
Mfr Response to Dealer Needs
Mkting & Adv Support
Warranty Payments
Warranty Procedures
Communication with Mgmt
Return Privileges
Parts Quality
Parts Availability
Product Tech Support
Product Quality
Product Availability
Overall Satisfaction
Grasshopper
All OPE Mfr Rating 2017 2017 Rating 2016 Rating
462017 EDA Dealer-Manufacturer Relations Survey 46
![Page 47: 2017 - equipment dealer](https://reader033.fdocuments.net/reader033/viewer/2022060702/62975e8699136d38e253caaa/html5/thumbnails/47.jpg)
5.50
5.21
5.97
6.03
5.64
5.63
6.16
6.00
5.92
6.20
5.98
6.05
5.17
4.94
5.85
5.94
5.33
5.63
6.03
5.42
5.73
6.07
5.51
5.72
5.07
5.24
5.55
5.58
5.26
5.29
6.04
5.80
5.72
5.88
5.83
5.69
1 2 3 4 5 6 7
Mfr Response to Dealer Needs
Mkting & Adv Support
Warranty Payments
Warranty Procedures
Communication with Mgmt
Return Privileges
Parts Quality
Parts Availability
Product Tech Support
Product Quality
Product Availability
Overall Satisfaction
Gravely
All OPE Mfr Rating 2017 2017 Rating 2016 Rating
472017 EDA Dealer-Manufacturer Relations Survey 47
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5.55
5.61
5.61
5.61
5.69
5.34
6.05
5.87
5.75
6.01
5.68
5.91
5.55
5.54
5.50
5.48
5.55
5.22
6.08
5.92
5.80
6.08
5.67
5.81
5.33
5.34
5.42
5.40
5.42
5.29
5.96
5.73
5.65
5.94
5.65
5.74
1 2 3 4 5 6 7
Mfr Response to Dealer Needs
Mkting & Adv Support
Warranty Payments
Warranty Procedures
Communication with Mgmt
Return Privileges
Parts Quality
Parts Availability
Product Tech Support
Product Quality
Product Availability
Overall Satisfaction
Great Plains
All Shortline Mfr Rating 2017 2017 Rating 2016 Rating
482017 EDA Dealer-Manufacturer Relations Survey 48
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5.60
5.33
5.45
5.44
5.63
5.42
5.98
5.92
5.46
5.74
5.61
5.81
5.20
5.13
5.18
5.18
5.30
5.50
5.87
5.82
5.44
5.66
5.69
5.66
5.33
5.34
5.42
5.40
5.42
5.29
5.96
5.73
5.65
5.94
5.65
5.74
1 2 3 4 5 6 7
Mfr Response to Dealer Needs
Mkting & Adv Support
Warranty Payments
Warranty Procedures
Communication with Mgmt
Return Privileges
Parts Quality
Parts Availability
Product Tech Support
Product Quality
Product Availability
Overall Satisfaction
H & S Manufacturing
All Shortline Mfr Rating 2017 2017 Rating 2016 Rating
492017 EDA Dealer-Manufacturer Relations Survey 49
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5.83
5.44
5.83
5.83
5.89
5.67
6.17
5.89
6.00
6.22
6.22
6.00
5.33
5.34
5.42
5.40
5.42
5.29
5.96
5.73
5.65
5.94
5.65
5.74
1 2 3 4 5 6 7
Mfr Response to Dealer Needs
Mkting & Adv Support
Warranty Payments
Warranty Procedures
Communication with Mgmt
Return Privileges
Parts Quality
Parts Availability
Product Tech Support
Product Quality
Product Availability
Overall Satisfaction
Highline Manufacturing
All Shortling Mfr Rating 2017 2017 Rating
502017 EDA Dealer-Manufacturer Relations Survey 50
![Page 51: 2017 - equipment dealer](https://reader033.fdocuments.net/reader033/viewer/2022060702/62975e8699136d38e253caaa/html5/thumbnails/51.jpg)
4.86
5.09
5.23
5.11
5.12
5.31
6.17
5.83
5.64
6.14
5.79
5.77
4.88
5.17
5.19
5.22
5.07
5.37
6.24
5.90
5.68
6.25
5.98
5.83
5.07
5.24
5.55
5.58
5.26
5.29
6.04
5.80
5.72
5.88
5.83
5.69
1 2 3 4 5 6 7
Mfr Response to Dealer Needs
Mkting & Adv Support
Warranty Payments
Warranty Procedures
Communication with Mgmt
Return Privileges
Parts Quality
Parts Availability
Product Tech Support
Product Quality
Product Availability
Overall Satisfaction
Honda
All OPE Mfr Rating 2017 2017 Rating 2016 Rating
512017 EDA Dealer-Manufacturer Relations Survey 51
![Page 52: 2017 - equipment dealer](https://reader033.fdocuments.net/reader033/viewer/2022060702/62975e8699136d38e253caaa/html5/thumbnails/52.jpg)
4.44
4.89
5.31
5.18
4.52
4.62
5.47
4.97
4.98
5.16
5.14
5.13
4.30
4.82
5.24
5.10
4.38
4.53
5.24
4.47
4.95
5.03
5.10
4.95
5.07
5.24
5.55
5.58
5.26
5.29
6.04
5.80
5.72
5.88
5.83
5.69
1 2 3 4 5 6 7
Mfr Response to Dealer Needs
Mkting & Adv Support
Warranty Payments
Warranty Procedures
Communication with Mgmt
Return Privileges
Parts Quality
Parts Availability
Product Tech Support
Product Quality
Product Availability
Overall Satisfaction
Husqvarna
All OPE Mfr Rating 2017 2017 Rating 2016 Rating
522017 EDA Dealer-Manufacturer Relations Survey 52
![Page 53: 2017 - equipment dealer](https://reader033.fdocuments.net/reader033/viewer/2022060702/62975e8699136d38e253caaa/html5/thumbnails/53.jpg)
5.24
5.56
5.59
5.40
5.29
5.42
6.24
6.02
5.79
6.11
5.52
5.90
5.57
5.76
5.72
5.73
5.66
5.48
6.23
6.07
5.90
6.05
6.14
6.04
5.07
5.24
5.55
5.58
5.26
5.29
6.04
5.80
5.72
5.88
5.83
5.69
1 2 3 4 5 6 7
Mfr Response to Dealer Needs
Mkting & Adv Support
Warranty Payments
Warranty Procedures
Communication with Mgmt
Return Privileges
Parts Quality
Parts Availability
Product Tech Support
Product Quality
Product Availability
Overall Satisfaction
Hustler
All OPE Mfr Rating 2017 2017 Rating 2016 Rating
532017 EDA Dealer-Manufacturer Relations Survey 53
![Page 54: 2017 - equipment dealer](https://reader033.fdocuments.net/reader033/viewer/2022060702/62975e8699136d38e253caaa/html5/thumbnails/54.jpg)
3.00
4.20
4.38
4.44
3.88
5.20
5.56
4.31
4.00
5.50
4.44
4.69
4.07
4.56
4.41
4.37
4.41
4.41
4.88
4.07
4.48
5.19
4.96
4.81
4.36
4.77
4.63
4.58
4.66
4.83
5.44
4.77
4.88
5.45
5.29
5.11
1 2 3 4 5 6 7
Mfr Response to Dealer Needs
Mkting & Adv Support
Warranty Payments
Warranty Procedures
Communication with Mgmt
Return Privileges
Parts Quality
Parts Availability
Product Tech Support
Product Quality
Product Availability
Overall Satisfaction
JCB
All Tractor Mfr Rating 2017 2017 Rating 2016 Rating
542017 EDA Dealer-Manufacturer Relations Survey 54
![Page 55: 2017 - equipment dealer](https://reader033.fdocuments.net/reader033/viewer/2022060702/62975e8699136d38e253caaa/html5/thumbnails/55.jpg)
4.53
5.48
5.42
5.27
4.97
5.51
6.00
6.03
5.39
5.32
5.22
5.37
4.97
5.48
5.57
5.56
5.27
5.68
6.10
6.10
5.42
5.48
5.16
5.51
4.22
4.74
4.74
4.76
4.62
5.00
5.48
5.04
4.62
5.09
4.92
4.94
1 2 3 4 5 6 7
Mfr Response to Dealer Needs
Mkting & Adv Support
Warranty Payments
Warranty Procedures
Communication with Mgmt
Return Privileges
Parts Quality
Parts Availability
Product Tech Support
Product Quality
Product Availability
Overall Satisfaction
John Deere
All Full‐Line Mfr Rating 2017 2017 Rating 2016 Rating
552017 EDA Dealer-Manufacturer Relations Survey 55
![Page 56: 2017 - equipment dealer](https://reader033.fdocuments.net/reader033/viewer/2022060702/62975e8699136d38e253caaa/html5/thumbnails/56.jpg)
4.73
4.77
5.06
4.98
5.00
4.94
5.90
5.66
5.37
5.82
5.54
5.53
5.00
5.14
5.29
5.25
5.18
5.15
6.08
5.85
5.52
6.05
5.82
5.76
5.07
5.24
5.55
5.58
5.26
5.29
6.04
5.80
5.72
5.88
5.83
5.69
1 2 3 4 5 6 7
Mfr Response to Dealer Needs
Mkting & Adv Support
Warranty Payments
Warranty Procedures
Communication with Mgmt
Return Privileges
Parts Quality
Parts Availability
Product Tech Support
Product Quality
Product Availability
Overall Satisfaction
Kawasaki
All OPE Mfr Rating 2017 2017 Rating 2016 Rating
562017 EDA Dealer-Manufacturer Relations Survey 56
![Page 57: 2017 - equipment dealer](https://reader033.fdocuments.net/reader033/viewer/2022060702/62975e8699136d38e253caaa/html5/thumbnails/57.jpg)
4.30
4.96
4.44
4.33
4.32
4.78
5.96
5.78
4.50
5.00
5.43
4.80
3.92
4.74
4.42
4.38
4.11
4.63
5.61
5.64
4.71
5.22
5.25
4.46
5.33
5.34
5.42
5.40
5.42
5.29
5.96
5.73
5.65
5.94
5.65
5.74
1 2 3 4 5 6 7
Mfr Response to Dealer Needs
Mkting & Adv Support
Warranty Payments
Warranty Procedures
Communication with Mgmt
Return Privileges
Parts Quality
Parts Availability
Product Tech Support
Product Quality
Product Availability
Overall Satisfaction
Kinze
All Shortline Mfr Rating 2017 2017 Rating 2016 Rating
572017 EDA Dealer-Manufacturer Relations Survey 57
![Page 58: 2017 - equipment dealer](https://reader033.fdocuments.net/reader033/viewer/2022060702/62975e8699136d38e253caaa/html5/thumbnails/58.jpg)
5.03
5.43
5.74
5.61
5.17
5.34
5.95
5.38
5.33
6.21
5.50
5.86
4.81
5.29
5.49
5.47
4.90
4.81
5.72
5.09
5.14
6.06
5.65
5.75
4.48
4.82
4.71
4.68
4.74
4.90
5.49
4.81
4.96
5.56
5.36
5.22
1 2 3 4 5 6 7
Mfr Response to Dealer Needs
Mkting & Adv Support
Warranty Payments
Warranty Procedures
Communication with Mgmt
Return Privileges
Parts Quality
Parts Availability
Product Tech Support
Product Quality
Product Availability
Overall Satisfaction
Kioti
All Tractor Mfr Rating 2017 2017 Rating 2016 Rating
582017 EDA Dealer-Manufacturer Relations Survey 58
![Page 59: 2017 - equipment dealer](https://reader033.fdocuments.net/reader033/viewer/2022060702/62975e8699136d38e253caaa/html5/thumbnails/59.jpg)
5.21
5.16
5.27
5.31
5.30
4.91
5.96
5.38
5.67
6.16
5.78
5.78
5.45
5.39
5.27
5.25
5.45
4.92
6.08
5.70
5.58
6.17
5.67
5.80
5.33
5.34
5.42
5.40
5.42
5.29
5.96
5.73
5.65
5.94
5.65
5.74
1 2 3 4 5 6 7
Mfr Response to Dealer Needs
Mkting & Adv Support
Warranty Payments
Warranty Procedures
Communication with Mgmt
Return Privileges
Parts Quality
Parts Availability
Product Tech Support
Product Quality
Product Availability
Overall Satisfaction
Krone
All Shortline Mfr Rating 2017 2017 Rating 2016 Rating
592017 EDA Dealer-Manufacturer Relations Survey 59
![Page 60: 2017 - equipment dealer](https://reader033.fdocuments.net/reader033/viewer/2022060702/62975e8699136d38e253caaa/html5/thumbnails/60.jpg)
5.04
5.54
5.36
5.33
5.34
5.30
6.07
5.39
5.07
5.77
5.13
5.83
4.92
5.45
5.00
5.21
5.17
5.30
6.01
5.44
4.97
5.78
5.59
5.69
4.22
4.74
4.74
4.76
4.62
5.00
5.48
5.04
4.62
5.09
4.92
4.94
1 2 3 4 5 6 7
Mfr Response to Dealer Needs
Mkting & Adv Support
Warranty Payments
Warranty Procedures
Communication with Mgmt
Return Privileges
Parts Quality
Parts Availability
Product Tech Support
Product Quality
Product Availability
Overall Satisfaction
Kubota
All Full‐Line Mfr Rating 2017 2017 Rating 2016 Rating
602017 EDA Dealer-Manufacturer Relations Survey 60
![Page 61: 2017 - equipment dealer](https://reader033.fdocuments.net/reader033/viewer/2022060702/62975e8699136d38e253caaa/html5/thumbnails/61.jpg)
5.25
5.38
5.21
5.23
5.53
5.15
6.03
5.79
5.73
6.03
5.68
5.79
5.31
5.36
5.25
5.22
5.37
5.17
6.02
5.64
5.75
6.13
5.55
5.85
5.33
5.34
5.42
5.40
5.42
5.29
5.96
5.73
5.65
5.94
5.65
5.74
1 2 3 4 5 6 7
Mfr Response to Dealer Needs
Mkting & Adv Support
Warranty Payments
Warranty Procedures
Communication with Mgmt
Return Privileges
Parts Quality
Parts Availability
Product Tech Support
Product Quality
Product Availability
Overall Satisfaction
Kuhn NA
All Shortline Mfr Rating 2017 2017 Rating 2016 Rating
612017 EDA Dealer-Manufacturer Relations Survey 61
![Page 62: 2017 - equipment dealer](https://reader033.fdocuments.net/reader033/viewer/2022060702/62975e8699136d38e253caaa/html5/thumbnails/62.jpg)
6.02
5.82
5.68
5.66
5.84
5.34
6.12
5.92
6.04
6.12
6.10
6.18
5.53
5.39
5.52
5.52
5.42
5.27
5.89
5.68
5.74
6.01
5.83
5.86
5.33
5.34
5.42
5.40
5.42
5.29
5.96
5.73
5.65
5.94
5.65
5.74
1 2 3 4 5 6 7
Mfr Response to Dealer Needs
Mkting & Adv Support
Warranty Payments
Warranty Procedures
Communication with Mgmt
Return Privileges
Parts Quality
Parts Availability
Product Tech Support
Product Quality
Product Availability
Overall Satisfaction
Landoll
All Shortline Mfr Rating 2017 2017 Rating 2016 Rating
622017 EDA Dealer-Manufacturer Relations Survey 62
![Page 63: 2017 - equipment dealer](https://reader033.fdocuments.net/reader033/viewer/2022060702/62975e8699136d38e253caaa/html5/thumbnails/63.jpg)
5.76
5.65
5.75
5.80
5.85
5.51
6.23
6.11
5.94
6.26
5.81
6.12
5.67
5.57
5.70
5.70
5.70
5.52
6.13
5.94
5.87
6.16
5.65
5.99
5.33
5.34
5.42
5.40
5.42
5.29
5.96
5.73
5.65
5.94
5.65
5.74
1 2 3 4 5 6 7
Mfr Response to Dealer Needs
Mkting & Adv Support
Warranty Payments
Warranty Procedures
Communication with Mgmt
Return Privileges
Parts Quality
Parts Availability
Product Tech Support
Product Quality
Product Availability
Overall Satisfaction
Land Pride
All Shortline Mfr Rating 2017 2017 Rating 2016 Rating
632017 EDA Dealer-Manufacturer Relations Survey 63
![Page 64: 2017 - equipment dealer](https://reader033.fdocuments.net/reader033/viewer/2022060702/62975e8699136d38e253caaa/html5/thumbnails/64.jpg)
5.84
5.59
6.00
5.87
5.96
5.90
6.41
6.28
6.17
6.42
6.39
6.37
5.77
5.50
5.97
5.87
6.03
5.94
6.33
6.21
6.05
6.41
6.52
6.35
4.48
4.82
4.71
4.68
4.74
4.90
5.49
4.81
4.96
5.56
5.36
5.22
1 2 3 4 5 6 7
Mfr Response to Dealer Needs
Mkting & Adv Support
Warranty Payments
Warranty Procedures
Communication with Mgmt
Return Privileges
Parts Quality
Parts Availability
Product Tech Support
Product Quality
Product Availability
Overall Satisfaction
LS Tractor
All Tractor Mfr Rating 2017 2017 Rating 2016 Rating
642017 EDA Dealer-Manufacturer Relations Survey 64
![Page 65: 2017 - equipment dealer](https://reader033.fdocuments.net/reader033/viewer/2022060702/62975e8699136d38e253caaa/html5/thumbnails/65.jpg)
5.87
5.70
5.55
5.70
5.78
5.42
6.06
5.82
6.12
6.13
6.09
5.97
5.75
5.56
5.57
5.54
5.72
5.25
6.01
5.57
6.03
6.18
6.15
6.05
5.33
5.34
5.42
5.40
5.42
5.29
5.96
5.73
5.65
5.94
5.65
5.74
1 2 3 4 5 6 7
Mfr Response to Dealer Needs
Mkting & Adv Support
Warranty Payments
Warranty Procedures
Communication with Mgmt
Return Privileges
Parts Quality
Parts Availability
Product Tech Support
Product Quality
Product Availability
Overall Satisfaction
MacDon
All Shortline Mfr Rating 2017 2017 Rating 2016 Rating
652017 EDA Dealer-Manufacturer Relations Survey 65
![Page 66: 2017 - equipment dealer](https://reader033.fdocuments.net/reader033/viewer/2022060702/62975e8699136d38e253caaa/html5/thumbnails/66.jpg)
4.88
6.07
4.52
4.65
5.05
5.00
5.52
5.27
4.65
5.33
5.41
5.52
4.55
5.67
4.33
4.49
4.58
4.61
5.14
4.81
4.41
4.95
5.37
5.06
4.48
4.82
4.71
4.68
4.74
4.90
5.49
4.81
4.96
5.56
5.36
5.22
1 2 3 4 5 6 7
Mfr Response to Dealer Needs
Mkting & Adv Support
Warranty Payments
Warranty Procedures
Communication with Mgmt
Return Privileges
Parts Quality
Parts Availability
Product Tech Support
Product Quality
Product Availability
Overall Satisfaction
Mahindra
All Tractor Mfr Rating 2017 2017 Rating 2016 Rating
662017 EDA Dealer-Manufacturer Relations Survey 66
![Page 67: 2017 - equipment dealer](https://reader033.fdocuments.net/reader033/viewer/2022060702/62975e8699136d38e253caaa/html5/thumbnails/67.jpg)
4.25
4.80
4.64
4.72
4.61
4.62
5.61
4.31
5.00
5.56
4.79
4.80
4.22
4.56
4.59
4.38
4.42
4.54
5.20
4.09
4.76
5.12
4.37
4.67
4.48
4.82
4.71
4.68
4.74
4.90
5.49
4.81
4.96
5.56
5.36
5.22
1 2 3 4 5 6 7
Mfr Response to Dealer Needs
Mkting & Adv Support
Warranty Payments
Warranty Procedures
Communication with Mgmt
Return Privileges
Parts Quality
Parts Availability
Product Tech Support
Product Quality
Product Availability
Overall Satisfaction
McCormick
All Tractor Mfr Rating 2017 2017 Rating 2016 Rating
672017 EDA Dealer-Manufacturer Relations Survey 67
![Page 68: 2017 - equipment dealer](https://reader033.fdocuments.net/reader033/viewer/2022060702/62975e8699136d38e253caaa/html5/thumbnails/68.jpg)
5.37
5.19
5.55
5.42
5.50
5.46
6.05
5.89
5.76
5.92
5.68
5.58
5.33
5.34
5.42
5.40
5.42
5.29
5.96
5.73
5.65
5.94
5.65
5.74
5.71
5.50
5.25
5.25
5.92
5.67
6.17
6.21
6.00
6.13
5.88
5.83
1 2 3 4 5 6 7
Mfr Response to Dealer Needs
Mkting & Adv Support
Warranty Payments
Warranty Procedures
Communication with Mgmt
Return Privileges
Parts Quality
Parts Availability
Product Tech Support
Product Quality
Product Availability
Overall Satisfaction
Meyer Manufacturing
All Shortline Mfr Rating 2017 2017 Rating 2016 Rating
682017 EDA Dealer-Manufacturer Relations Survey 68
![Page 69: 2017 - equipment dealer](https://reader033.fdocuments.net/reader033/viewer/2022060702/62975e8699136d38e253caaa/html5/thumbnails/69.jpg)
3.52
3.99
4.33
4.19
4.10
4.63
5.18
4.72
3.90
4.51
4.06
4.37
3.44
3.96
4.12
4.12
3.9
4.53
4.97
4.37
3.81
4.43
4.31
4.18
4.22
4.74
4.74
4.76
4.62
5.00
5.48
5.04
4.62
5.09
4.92
4.94
1 2 3 4 5 6 7
Mfr Response to Dealer Needs
Mkting & Adv Support
Warranty Payments
Warranty Procedures
Communication with Mgmt
Return Privileges
Parts Quality
Parts Availability
Product Tech Support
Product Quality
Product Availability
Overall Satisfaction
New Holland
All Full‐Line Mfr Rating 2017 2017 Rating 2016 Rating
692017 EDA Dealer-Manufacturer Relations Survey 69
![Page 70: 2017 - equipment dealer](https://reader033.fdocuments.net/reader033/viewer/2022060702/62975e8699136d38e253caaa/html5/thumbnails/70.jpg)
4.66
4.90
4.81
4.73
4.92
4.81
5.51
4.92
5.18
5.64
5.35
5.50
5.41
5.35
5.39
5.34
5.51
5.26
5.82
5.52
5.68
5.92
5.68
5.88
5.33
5.34
5.42
5.40
5.42
5.29
5.96
5.73
5.65
5.94
5.65
5.74
1 2 3 4 5 6 7
Mfr Response to Dealer Needs
Mkting & Adv Support
Warranty Payments
Warranty Procedures
Communication with Mgmt
Return Privileges
Parts Quality
Parts Availability
Product Tech Support
Product Quality
Product Availability
Overall Satisfaction
Rhino
All Shortline Mfr Rating 2017 2017 Rating 2016 Rating
702017 EDA Dealer-Manufacturer Relations Survey 70
![Page 71: 2017 - equipment dealer](https://reader033.fdocuments.net/reader033/viewer/2022060702/62975e8699136d38e253caaa/html5/thumbnails/71.jpg)
5.71
5.61
5.92
5.97
5.98
5.68
6.41
6.31
6.21
6.33
6.20
6.21
6.00
5.93
6.04
6.20
6.08
5.99
6.60
6.46
6.39
6.60
6.33
6.38
5.07
5.24
5.55
5.58
5.26
5.29
6.04
5.80
5.72
5.88
5.83
5.69
1 2 3 4 5 6 7
Mfr Response to Dealer Needs
Mkting & Adv Support
Warranty Payments
Warranty Procedures
Communication with Mgmt
Return Privileges
Parts Quality
Parts Availability
Product Tech Support
Product Quality
Product Availability
Overall Satisfaction
Scag
All OPE Mfr Rating 2017 2017 Rating 2016 Rating
712017 EDA Dealer-Manufacturer Relations Survey 71
![Page 72: 2017 - equipment dealer](https://reader033.fdocuments.net/reader033/viewer/2022060702/62975e8699136d38e253caaa/html5/thumbnails/72.jpg)
5.34
5.28
5.72
5.78
5.62
5.46
6.20
6.07
6.07
6.16
6.06
5.99
5.59
5.38
5.96
6.08
5.82
5.67
6.30
6.12
6.24
6.24
6.24
6.10
5.07
5.24
5.55
5.58
5.26
5.29
6.04
5.80
5.72
5.88
5.83
5.69
1 2 3 4 5 6 7
Mfr Response to Dealer Needs
Mkting & Adv Support
Warranty Payments
Warranty Procedures
Communication with Mgmt
Return Privileges
Parts Quality
Parts Availability
Product Tech Support
Product Quality
Product Availability
Overall Satisfaction
Shindaiwa
All OPE Mfr Rating 2017 2017 Rating 2016 Rating
722017 EDA Dealer-Manufacturer Relations Survey 72
![Page 73: 2017 - equipment dealer](https://reader033.fdocuments.net/reader033/viewer/2022060702/62975e8699136d38e253caaa/html5/thumbnails/73.jpg)
4.81
4.87
5.59
5.63
4.88
4.82
5.63
5.60
5.38
5.51
5.51
5.56
4.67
4.66
5.45
5.46
4.74
4.82
5.68
5.55
5.57
5.37
5.49
5.36
5.07
5.24
5.55
5.58
5.26
5.29
6.04
5.80
5.72
5.88
5.83
5.69
1 2 3 4 5 6 7
Mfr Response to Dealer Needs
Mkting & Adv Support
Warranty Payments
Warranty Procedures
Communication with Mgmt
Return Privileges
Parts Quality
Parts Availability
Product Tech Support
Product Quality
Product Availability
Overall Satisfaction
Simplicity
All OPE Mfr Rating 2017 2017 Rating 2016 Rating
732017 EDA Dealer-Manufacturer Relations Survey 73
![Page 74: 2017 - equipment dealer](https://reader033.fdocuments.net/reader033/viewer/2022060702/62975e8699136d38e253caaa/html5/thumbnails/74.jpg)
4.40
4.51
5.24
5.28
4.37
4.52
5.23
5.33
4.85
4.51
4.89
4.78
4.46
4.65
5.65
5.63
4.66
4.70
5.54
5.50
5.25
4.73
5.29
4.94
5.07
5.24
5.55
5.58
5.26
5.29
6.04
5.80
5.72
5.88
5.83
5.69
1 2 3 4 5 6 7
Mfr Response to Dealer Needs
Mkting & Adv Support
Warranty Payments
Warranty Procedures
Communication with Mgmt
Return Privileges
Parts Quality
Parts Availability
Product Tech Support
Product Quality
Product Availability
Overall Satisfaction
Snapper
All OPE Mfr Rating 2017 2017 Rating 2016 Rating
742017 EDA Dealer-Manufacturer Relations Survey 74
![Page 75: 2017 - equipment dealer](https://reader033.fdocuments.net/reader033/viewer/2022060702/62975e8699136d38e253caaa/html5/thumbnails/75.jpg)
5.70
5.80
5.92
6.05
5.86
5.51
6.44
6.32
6.29
6.36
6.41
6.24
5.63
5.95
5.93
6.07
5.72
5.50
6.46
6.27
6.27
6.36
6.34
6.20
5.07
5.24
5.55
5.58
5.26
5.29
6.04
5.80
5.72
5.88
5.83
5.69
1 2 3 4 5 6 7
Mfr Response to Dealer Needs
Mkting & Adv Support
Warranty Payments
Warranty Procedures
Communication with Mgmt
Return Privileges
Parts Quality
Parts Availability
Product Tech Support
Product Quality
Product Availability
Overall Satisfaction
STIHL
All OPE Mfr Rating 2017 2017 Rating 2016 Rating
752017 EDA Dealer-Manufacturer Relations Survey 75
![Page 76: 2017 - equipment dealer](https://reader033.fdocuments.net/reader033/viewer/2022060702/62975e8699136d38e253caaa/html5/thumbnails/76.jpg)
5.53
5.57
6.03
6.02
5.63
5.69
6.27
6.29
6.01
6.02
5.96
6.02
5.41
5.53
5.92
5.94
5.52
5.57
6.22
6.23
5.91
5.96
5.96
5.93
5.07
5.24
5.55
5.58
5.26
5.29
6.04
5.80
5.72
5.88
5.83
5.69
1 2 3 4 5 6 7
Mfr Response to Dealer Needs
Mkting & Adv Support
Warranty Payments
Warranty Procedures
Communication with Mgmt
Return Privileges
Parts Quality
Parts Availability
Product Tech Support
Product Quality
Product Availability
Overall Satisfaction
Toro
All OPE Mfr Rating 2017 2017 Rating 2016 Rating
762017 EDA Dealer-Manufacturer Relations Survey 76
![Page 77: 2017 - equipment dealer](https://reader033.fdocuments.net/reader033/viewer/2022060702/62975e8699136d38e253caaa/html5/thumbnails/77.jpg)
3.52
3.59
3.81
3.52
3.93
4.52
5.19
4.19
3.56
4.78
4.37
4.15
3.43
3.78
3.43
3.61
3.74
4.48
4.91
4.30
4.17
5.09
4.96
4.91
4.48
4.82
4.71
4.68
4.74
4.90
5.49
4.81
4.96
5.56
5.36
5.22
1 2 3 4 5 6 7
Mfr Response to Dealer Needs
Mkting & Adv Support
Warranty Payments
Warranty Procedures
Communication with Mgmt
Return Privileges
Parts Quality
Parts Availability
Product Tech Support
Product Quality
Product Availability
Overall Satisfaction
TYM
All Tractor Mfr Rating 2017 2017 Rating 2016 Rating
772017 EDA Dealer-Manufacturer Relations Survey 77
![Page 78: 2017 - equipment dealer](https://reader033.fdocuments.net/reader033/viewer/2022060702/62975e8699136d38e253caaa/html5/thumbnails/78.jpg)
5.31
5.29
5.37
5.38
5.28
5.12
5.95
5.77
5.54
6.09
5.78
5.76
5.29
5.14
5.39
5.40
5.26
5.15
5.73
5.64
5.36
5.81
5.57
5.70
5.33
5.34
5.42
5.40
5.42
5.29
5.96
5.73
5.65
5.94
5.65
5.74
1 2 3 4 5 6 7
Mfr Response to Dealer Needs
Mkting & Adv Support
Warranty Payments
Warranty Procedures
Communication with Mgmt
Return Privileges
Parts Quality
Parts Availability
Product Tech Support
Product Quality
Product Availability
Overall Satisfaction
Unverferth
All Shortline Mfr Rating 2017 2017 Rating 2016 Rating
782017 EDA Dealer-Manufacturer Relations Survey 78
![Page 79: 2017 - equipment dealer](https://reader033.fdocuments.net/reader033/viewer/2022060702/62975e8699136d38e253caaa/html5/thumbnails/79.jpg)
5.99
6.00
6.10
6.13
6.17
6.03
6.52
6.23
6.41
6.41
6.36
6.44
5.63
5.46
5.90
5.83
6.00
5.72
6.21
6.15
6.17
6.05
6.03
6.12
5.33
5.34
5.42
5.40
5.42
5.29
5.96
5.73
5.65
5.94
5.65
5.74
1 2 3 4 5 6 7
Mfr Response to Dealer Needs
Mkting & Adv Support
Warranty Payments
Warranty Procedures
Communication with Mgmt
Return Privileges
Parts Quality
Parts Availability
Product Tech Support
Product Quality
Product Availability
Overall Satisfaction
Vermeer
All Shortline Mfr Rating 2017 2017 Rating 2016 Rating
792017 EDA Dealer-Manufacturer Relations Survey 79
![Page 80: 2017 - equipment dealer](https://reader033.fdocuments.net/reader033/viewer/2022060702/62975e8699136d38e253caaa/html5/thumbnails/80.jpg)
3.20
4.56
3.60
3.62
3.49
4.36
5.07
4.09
3.59
4.56
4.93
4.00
3.58
4.57
3.54
3.58
3.85
3.90
5.06
3.70
4.10
4.85
4.70
4.31
4.48
4.82
4.71
4.68
4.74
4.90
5.49
4.81
4.96
5.56
5.36
5.22
1 2 3 4 5 6 7
Mfr Response to Dealer Needs
Mkting & Adv Support
Warranty Payments
Warranty Procedures
Communication with Mgmt
Return Privileges
Parts Quality
Parts Availability
Product Tech Support
Product Quality
Product Availability
Overall Satisfaction
Versatile
All Tractor Mfr Rating 2017 2017 Rating 2016 Rating
802017 EDA Dealer-Manufacturer Relations Survey 80
![Page 81: 2017 - equipment dealer](https://reader033.fdocuments.net/reader033/viewer/2022060702/62975e8699136d38e253caaa/html5/thumbnails/81.jpg)
5.49
5.34
5.63
5.65
5.78
5.43
6.24
5.93
6.00
6.30
5.98
5.98
5.70
5.60
5.59
5.70
5.99
5.63
6.37
5.99
6.14
6.26
6.05
6.12
5.07
5.24
5.55
5.58
5.26
5.29
6.04
5.80
5.72
5.88
5.83
5.69
1 2 3 4 5 6 7
Mfr Response to Dealer Needs
Mkting & Adv Support
Warranty Payments
Warranty Procedures
Communication with Mgmt
Return Privileges
Parts Quality
Parts Availability
Product Tech Support
Product Quality
Product Availability
Overall Satisfaction
Walker
All OPE Mfr Rating 2017 2017 Rating 2016 Rating
812017 EDA Dealer-Manufacturer Relations Survey 81
![Page 82: 2017 - equipment dealer](https://reader033.fdocuments.net/reader033/viewer/2022060702/62975e8699136d38e253caaa/html5/thumbnails/82.jpg)
5.22
5.24
5.38
5.39
5.39
5.22
5.98
5.83
5.69
5.99
5.80
5.75
5.27
5.27
5.50
5.49
5.32
5.25
5.99
5.80
5.66
5.99
5.74
5.78
5.33
5.34
5.42
5.40
5.42
5.29
5.96
5.73
5.65
5.94
5.65
5.74
1 2 3 4 5 6 7
Mfr Response to Dealer Needs
Mkting & Adv Support
Warranty Payments
Warranty Procedures
Communication with Mgmt
Return Privileges
Parts Quality
Parts Availability
Product Tech Support
Product Quality
Product Availability
Overall Satisfaction
Woods
All Shortline Mfr Rating 2017 2017 Rating 2016 Rating
822017 EDA Dealer-Manufacturer Relations Survey 82
![Page 83: 2017 - equipment dealer](https://reader033.fdocuments.net/reader033/viewer/2022060702/62975e8699136d38e253caaa/html5/thumbnails/83.jpg)
5.34
5.40
5.72
5.62
5.59
5.62
6.16
5.96
5.86
6.24
5.82
5.90
5.05
5.29
5.53
5.55
5.39
5.46
6.24
5.82
5.66
6.29
6.16
5.95
5.07
5.24
5.55
5.58
5.26
5.29
6.04
5.80
5.72
5.88
5.83
5.69
1 2 3 4 5 6 7
Mfr Response to Dealer Needs
Mkting & Adv Support
Warranty Payments
Warranty Procedures
Communication with Mgmt
Return Privileges
Parts Quality
Parts Availability
Product Tech Support
Product Quality
Product Availability
Overall Satisfaction
Wright Manufacturing
All OPE Mfr Rating 2017 2017 Rating 2016 Rating
832017 EDA Dealer-Manufacturer Relations Survey 83
![Page 84: 2017 - equipment dealer](https://reader033.fdocuments.net/reader033/viewer/2022060702/62975e8699136d38e253caaa/html5/thumbnails/84.jpg)
4.77
4.86
4.95
4.74
4.88
5.00
5.98
5.19
5.14
6.02
5.33
5.05
4.48
4.82
4.71
4.68
4.74
4.90
5.49
4.81
4.96
5.56
5.36
5.22
1 2 3 4 5 6 7
Mfr Response to Dealer Needs
Mkting & Adv Support
Warranty Payments
Warranty Procedures
Communication with Mgmt
Return Privileges
Parts Quality
Parts Availability
Product Tech Support
Product Quality
Product Availability
Overall Satisfaction
Yanmar
All Tractor Mfr Rating 2017 2017 Rating
842017 EDA Dealer-Manufacturer Relations Survey 84
![Page 85: 2017 - equipment dealer](https://reader033.fdocuments.net/reader033/viewer/2022060702/62975e8699136d38e253caaa/html5/thumbnails/85.jpg)
4.06
3.94
4.67
4.67
4.83
5.28
5.56
5.33
5.78
5.83
5.56
5.22
4.48
4.82
4.71
4.68
4.74
4.90
5.49
4.81
4.96
5.56
5.36
5.22
1 2 3 4 5 6 7
Mfr Response to Dealer Needs
Mkting & Adv Support
Warranty Payments
Warranty Procedures
Communication with Mgmt
Return Privileges
Parts Quality
Parts Availability
Product Tech Support
Product Quality
Product Availability
Overall Satisfaction
Zetor
All Tractor Mfr Rating 2017 2017 Rating
852017 EDA Dealer-Manufacturer Relations Survey 85