2016 Volunteer Handbook

VOLUNTEER HANDBOOKAUGUST 1-7, 2016

TPC RIVER HIGHLANDS CROMWELL, CT

TABLE OF CONTENTS

Welcome Letter.......................................................................................................22016 Executive Committee.....................................................................................3Charitable Impact...................................................................................................4A Year in Review.....................................................................................................5Travelers Championship History.............................................................................6Schedule of Events.................................................................................................7Volunteer Uniform.................................................................................................10Volunteer Food and Beverage..............................................................................11Volunteer Recognition..........................................................................................12Volunteer Appreciation Party................................................................................13Volunteer Merchandise Promotion........................................................................14Volunteer Information A-Z....................................................................................15Security Policy......................................................................................................19PGA TOUR Mobile Device Policy..........................................................................21Course Map..........................................................................................................2218th Hole Hospitality Clients..................................................................................24Skybox Clients......................................................................................................26Fan Zone Clients...................................................................................................28Hospitality Clients A-Z..........................................................................................30Volunteer Information...........................................................................................32

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WELCOME

Welcome 2016 Travelers Championship Volunteers!Thank you for choosing to volunteer at the 2016 Travelers Championship, August 1-7, at TPC River Highlands in Cromwell, Connecticut. As Connecticut’s largest sporting event, more than 4,000 volunteers donate their time and effort to help deliver a world-class PGA TOUR experience for players, fans and the media. Volunteers not only get to go behind the scenes at a PGA TOUR event, but also can feel good about investing their time as the Travelers Championship donates 100 percent of its net proceeds to charities throughout New England.Since 2007, when Travelers became the title sponsor, over $10 million has been generated for more than 500 charities. Last year alone, the Travelers Championship generated $1.565 million for more than 140 charities throughout Connecticut and New England. Our volunteers, the heart of the event, contribute directly to this. Your passion, dedication and hard work do not go unnoticed.Hartford HealthCare continues to be actively involved in enhancing the volunteer experience as they are proudly sponsoring the tournament’s volunteers for the seventh straight year. Together, we share admiration for our volunteers and hope to continue enhancing the overall volunteer experience. We are pleased to highlight an elite field including reigning champion Bubba Watson, 2011 PGA Championship winner Keegan Bradley, 2007 Masters Champion and 2015 Open Championship winner Zach Johnson, 2010 Open Championship winner Louis Oosthuizen, 2012 U.S. Open champion Webb Simpson, three-time major winner Padraig Harrington and many more. In addition to the golf competition, the tournament will host special events throughout the week, including Military Appreciation presented by Saint Francis Hospital and Medical Center, Farmington Bank Family Day and Women’s Day presented by Travelers. The Powerstation Events Concert Series in the MetroHartford Alliance Fan Zone will include country duo Big & Rich on Thursday evening and Gin Blossoms on Saturday evening.We appreciate you donating your time to volunteer with us. See you on the course!Best Regards,

Nathan GrubeTournament Director Travelers Championship

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ADMINISTRATIONErin M. Wait Meagan Mirkovich

AIRPORT CONCIERGEJames AndersonAsst: Jennifer Lassige

AMATEUR CADDIESMarc ZirolliAsst: Mark Wetmore

AMBASSADORSShawn DalyAsst: Monica Zapatka

CALL CENTERAnn Esposito

CHAMPIONS CLUBBob CattelAsst: Mark Vining

CONCERT SERIESTracey Trifone

CONCESSIONSShaun SheridanAsst: Ken Verrastro

CORPORATE HOSPITALITYArt KueverAsst: Jeffrey GertzAsst: Richard Steere

DELIVERIESKristine ZywocinskiAsst. Larry Wilder

DISTRIBUTIONStephen DahlemAsst: Ben TroupAsst: Ray Shaw

FAN ZONEJennifer SheaAsst: Kelly Nazario

GALLERYMaureen O’ConnorAsst: Karen OrtonMobile Device Asst:

Greg Hammond

GATESDavid CharlesAsst: Raymond PlanteAsst: Karissa Steltzer

MEDIAJohn Mayo

MILITARY APPRECIATIONChris WardSharon O’Brien

OPERATIONSRichard HernandezBen Troup

PLAYER LOGISTICSMichelle ClarkJay DykstraAsst: Richard Laury

PLAYER RELATIONSDrew GallupAsst: David May

PLAYER TRANSPORTATIONDawn KirkwoodAsst: Donna ThomasAsst: Joe Audet

PRACTICE FACILITYLauren DuceyJay SalvadorAsst: Joe MilositzAsst: Alice Shea

PRO-AMMike MaksymiwAsst: Thomas Kim

2016 EXECUTIVE COMMITTEE & ASSISTANTS

PRO CADDIE HOSPITALITYMaggie PastoreDavid Timm

SCORINGNick GiulianoLaser Operators: Woody MrozowskiStandard Bearers: Jeffrey LevineWalking Scorers: Charles “Buddy” BuderWalking Scorers: Brian Zimmerli

SKYBOXESDana ShultsDanielle Sobocinski

SPONSOR VALETBryan FixAsst: Anne Martin

STARTERSJohn Shulansky

TICKET SERVICESMarlisa Simonson

TOURNAMENT ANALYTICSKelly OueletteAsst: Adam Daw

VOLUNTEER SERVICESRick BuckleyPam House

VOLUNTEER VILLAChristina DavenportAsst: Mimi ReyesAsst: Adam FamigliettiAsst: Karen Ford

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CHARITABLE IMPACT

The Travelers Championship is proud to be a PGA TOUR event, which donates 100 percent of net proceeds to charity every year to nonprofit organizations throughout our community. Since 1952, the tournament has generated more than $33 million for charity and in 2015, the Travelers Championship surpassed $1.565 for charity.

The primary beneficiary of the 2016 Travelers Championship is the ALS Clinic at the Hospital for Special Care (HSC) in New Britain, Connecticut. Each year, HSC cares for more than 250 Connecticut residents with amyotrophic lateral sclerosis (ALS), a progressive disorder that affects the function of nerves and muscle. HSC is the only facility in Connecticut that is part of the ALS Association’s national network of Certified Treatment Centers of Excellence and is certified by the Muscular Dystrophy Association for ALS care. It also runs one of the largest research and clinical trial programs for ALS in New England.

A YEAR IN REVIEW

The 2015 Travelers Championship saw Bubba Watson claim his second title at TPC River Highlands in an exciting playoff over Paul Casey. Watson began with nine birdies and a bogey for an opening round 62, tying his lowest round on the PGA TOUR. Watson’s second round saw a bogey-free 67 that propelled him to the solo lead entering the weekend. On Saturday, Watson’s 68 placed him in a tie for second, one stroke back of Brian Harman. Sunday’s leaderboard would prove to be a must watch as 24 players were within six shots of the lead. In a light drizzle that lingered throughout the day, players were sent off split tees in threesomes to avoid the heaviest showers. Watson birdied the first two holes on Sunday to take back the lead. Watson stuck to his strengths and played steady golf the next 16 holes finishing up with an eagle, a bogey and 14 pars. Watson’s second victory at TPC River Highlands would have to wait as he was caught by Paul Casey, whose final round 65 gave him a share of the lead after 72 holes. On the second playoff hole, Watson birdied 18 to win his second Travelers Championship. 5

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TRAVELERS CHAMPIONSHIP HISTORY

In 1952, a PGA TOUR event in Connecticut was born, called the Insurance City Open, at Wethersfield Country Club. In 1984, the tournament moved to its current location at TPC River Highlands in Cromwell, Connecticut. Travelers has been the title sponsor since 2007. The largest professional sporting event in the state, the tournament has generated more than $33 million for charities in the surrounding communities and has crowned champions such as Arnold Palmer, Sam Snead, Billy Casper and Phil Mickelson.

TPC RIVER HIGHLANDSLocated in Cromwell, Connecticut, just minutes outside Hartford on a bluff overlooking the Connecticut River, TPC River Highlands has served as the proud host of the PGA TOUR’s Travelers Championship since 1984. The course has been named by Golf Digest as one of the “Top 10 Golf Courses in the State” and the “Best Private Course in the State” by Connecticut Golfer Online for a number of years. Last fall, the club launched a multi-million dollar renovation project designed to enhance the golf experience. The scope of work encompassed agronomic and architectural improvements to bunkers, draining systems, greens, tee boxes, cart paths and lake banks. Following the announcement of a 10-year sponsorship extension agreement with Travelers in December 2014, special considerations were also given to improving the spectator experiences at the tournament, resulting in enhanced viewing areas and improvements to the existing Fan Zone. TPC River Highlands reopened all 18 holes in early June for members and their guests to enjoy the course enhancements.

SCHEDULE OF EVENTS

TOURNAMENT WEEKLONG EVENTSMILITARY APPRECIATION PRESENTED BY SAINT FRANCIS HOSPITAL AND MEDICAL CENTERWednesday – Sunday | Patriots’ OutpostThe tournament is proud to support U.S. armed forces with Military Appreciation presented by Saint Francis Hospital and Medical Center. This weeklong salute will give military personnel and their families a chance to see some of the best golfers compete at the Travelers Championship. All active, reserve and retired military service members, United States veterans and their dependents are invited into the Patriots’ Outpost, a complimentary hospitality venue that will offer free food and beverage, Wednesday through Sunday. The venue will be climate-controlled thanks to the support from our sponsors.

Associate Sponsors of Military Appreciation include Bear’s Smokehouse BBQ, ConnectiCare®, the Connecticut Department of Economic & Community Development and Mohegan Sun. Media Partners include New Haven Register, 102.9 The Whale and WDRC AM 1360. Bear’s Smokehouse BBQ will provide complimentary lunch Wednesday through Sunday of tournament week in the Patriots’ Outpost, in addition to snacks provided by Entenmann’s and Frito-Lay and coffee provided by Dunkin’ Donuts.

FARMINGTON BANK KIDS ZONE Tuesday – SundayVisit the Farmington Bank Kids Zone featuring a rock wall, obstacle course and the mini golf course.

METROHARTFORD ALLIANCE FAN ZONEWednesday – SundayThe MetroHartford Alliance Fan Zone will feature interactive activities, the Farmington Bank Kids Zone, concessions, Bear’s Smokehouse BBQ, Powerstation Events Concert Series and more. The MetroHartford Alliance Fan Zone is the interactive destination for fans and families at the Travelers Championship.

OPERATION BIRDIES PRESENTED BY KAMANThursday – Sunday | 17th HoleFor the 2016 Travelers Championship, Operation Birdies presented by Kaman will take place on the 17th hole at TPC River Highlands. Throughout the competition rounds, Thursday through Sunday, a minimum of a $100 donation will be made for every birdie the PGA TOUR professionals make on this Military Appreciation Hole. The funds generated will be donated to Birdies for the Brave Homefront Groups that will activate in Connecticut.

97-9 ESPN PRESENTS THE ROB DIBBLE SHOWMonday – Sunday | Big Y Radio DeckThe 97-9 ESPN afternoon broadcast will be live from the Big Y Radio Deck at the Travelers Championship throughout the week.

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SCHEDULE OF EVENTS

MONDAY, AUGUST 1Gates Open I 7:00 a.m.

• Opening Ceremony I 9:00 a.m. I 1st Tee• Opening Ceremony Reception and Operation Homefront Back to School Brigade

presented by ConnectiCare® I 10:00 a.m. - 11:00 a.m. I Patriots’ Outpost• Aetna Tournament Players Pro-Am I 12:30 p.m. Shotgun I Pro-Am Tent• Pro-Am Celebration (Invitation Required) I 5:30 p.m. - 9:00 p.m. I Pro-Am Tent

TUESDAY, AUGUST 2Gates Open I 7:00 a.m.

• PGA TOUR Professionals Practice Round I All Day I 18 Holes• The Umbrella at 151/2 - Closest to the pin contest - Players & Caddies

8:00 a.m. - 5:00 p.m. | The Umbrella at 151/2

• Gameday | 8:00 a.m. - 1:00 p.m. | Michelob ULTRA 19th Hole Sponsor Club & Back 9 Holes of TPC River Highlands

• Renewal Event | 8:00 a.m. - 9:30 a.m. | William Hill Estate Champions Club• Drive, Chip and Putt Local Qualifying | 9:00 a.m. - 3:30 p.m. I Practice Facility• Farmington Bank Family Day | 9:00 a.m. - 3:30 p.m. I Practice Facility • Webwise Small Business Workshop by Web.com | 10:00 a.m. - 1:00 p.m.

Pro-Am Tent• Operation Shower presented by ConnectiCare® | 11:00 a.m. - 1:00 p.m. |

The First Tee of Connecticut Building David & Geri Epstein Learning Center | (Invitation Required)

• Eversource PGA TOUR Player Experience & Reception for Junior Golfers 3:30 p.m. - 7:30 p.m. | Practice Facility

• Dine Around & Performance (Invitation Required) | 5:30 p.m. | The Bushnell

WEDNESDAY, AUGUST 3Gates Open I 6:00 a.m.

• Travelers Celebrity Pro-Am I Pro-Am Tent Tee Times: 6:50 a.m. - 8:50 a.m. and 12:00 p.m. - 2:00 p.m.

• The Umbrella at 151/2 - Closest to the pin contest - Amateurs | 8:00 a.m. - 5:00 p.m. The Umbrella at 151/2

• WEEI Presents: Dennis & Callahan Show I 6:00 a.m. - 10:00 a.m. Big Y Radio Deck

• Chaz and AJ in the Morning from 102.9 The Whale/ 99.1 PLR/ 95.9 The Fox 6:00 a.m. - 10:00 a.m. | Adjacent to the Merchandise Tent

• Off-Site Pro-Am | 10:00 a.m. | GreatHorse, Hampden, MA• Birdies for the Brave Military Caddie Program presented by Saint Francis Hospital

and Medical Center | 8:00 a.m. - 2:00 p.m. I 17th Hole• MetroHartford Alliance Breakfast | 9:00 a.m. - 12:00 p.m. | The First Tee of

Connecticut David & Geri Epstein Learning Center• Farmington Bank Celebrity Mini Golf Tournament | 9:30 a.m. & 10:30 a.m. |

MetroHartford Alliance Fan Zone/Farmington Bank Kids Zone• WFAN 660 presents The Joe and Evan Show I 10:00 a.m. - 11:00 p.m. I Clubhouse Patio• INROADS and Travelers EDGE Intern Ice Cream Social | 4:00 p.m. – 5:30 p.m.

Webster Bank Corporate Row Tent8

SCHEDULE OF EVENTS

THURSDAY, AUGUST 4Gates Open I 6:00 a.m.Broadcast: Golf Channel: 3:30 p.m. - 6:30 p.m.

• Travelers Championship First Round Tee Times: 7:00 a.m. - 9:00 a.m. and 12:00 p.m. - 2:00 p.m. *Tee times are subject to change

• WDRC Presents The Brad Davis Show | 6:00 a.m. - 10:00 a.m. | Patriots’ Outpost• Women’s Day Presented by Travelers (Ticket Required) I 8:00 a.m. – 1:00 p.m. Pro-

Am Tent• Powerstation Events Concert Series featuring Big & Rich

Conclusion of Play - 8:30 p.m. | MetroHartford Alliance Fan Zone

FRIDAY, AUGUST 5Gates Open I 6:00 a.m.Broadcast: Golf Channel: 3:30 p.m. - 6:30 p.m.

• Travelers Championship Second Round Tee Times: 7:00 a.m. - 9:00 a.m. and 12:00 p.m. - 2:00 p.m. * Tee times are subject to change

• MetroHartford Alliance/CoreNet Breakfast & MetroHartford Alliance Lunch 8:00 a.m. - 1:00 p.m. | The First Tee of Connecticut David & Geri Epstein Learning Center

• WTIC NewsTalk 1080 presents The Joe D and Gresh Show | 3:00 p.m. - 7:00 p.m. Michelob ULTRA 19th Hole Sponsor Club

• Bruce Edwards Foundation Benefit Dinner | 6:30 p.m. - 9:00 p.m. Connecticut Convention Center

SATURDAY, AUGUST 6Gates Open I 7:00 a.m.Broadcast: Golf Channel: 1:00 p.m. - 2:30 p.m. CBS: 3:00 p.m. - 6:00 p.m.

• Travelers Championship Third Round I Tee Times: 8:00 a.m. - 2:00 p.m. * Tee times are subject to change

• The First Tee of Connecticut Patron’s Breakfast (Invitation Required) 9:30 a.m. - 10:30 a.m. | The First Tee of Connecticut David & Geri Epstein Learning Center

• Volunteer Appreciation Party sponsored by Hartford HealthCare 5:00 p.m. - 8:30 p.m. | Pro-Am Tent

• Powerstation Events Concert Series featuring Gin Blossoms Conclusion of Play - 8:30 p.m. | MetroHartford Alliance Fan Zone

SUNDAY, AUGUST 7Gates Open I 7:00 a.m.Broadcast: Golf Channel: 1:00 p.m. - 2:30 p.m. CBS: 3:00 p.m. - 6:00 p.m.

• Travelers Championship Final Round I Tee Times: 8:00 a.m. - 2:00 p.m. * Tee times are subject to change

• Pancreatic Cancer Research 18-Hole Stroll I 6:30 a.m. I Pro-Am Tent• Closing Ceremony I Approximately 6:00 p.m. I 18th Green

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VOLUNTEER UNIFORM

The Travelers Championship is a televised, professional sporting event, so it is important for our volunteers to meet the standards of professional golf.

While in uniform, volunteers must: • Wear the official 2016 tournament-issued red volunteer golf polo and hat or visor• Wear khaki-colored pants, skirts, capris or shorts of appropriate length• Wear closed-toe footwear that is comfortable and predominantly a neutral color

(black, white or tan is preferred)• Wear their own black rain gear, if heavy rain occurs. Red ponchos will be provided

to wear over personal rain gear• Treat every guest and volunteer of the tournament with the utmost respect

While in uniform, volunteers must not:• Wear the previous year’s golf polos, hats or visors• Wear denim or cargo shorts• Wear flip flops or sandals • Wear branded baseball caps • Consume alcohol (except at the Volunteer Appreciation Party)• Ask for player autographs • Participate in fan activities • Smoke • Use cameras• Use cell phones for personal use

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VOLUNTEER FOOD AND BEVERAGE PROGRAM

BREAKFASTThroughout the week, the Volunteer Villa will provide breakfast each morning for all volunteers, starting at 5:30 a.m. Please make sure you stop by the Villa to check in and enjoy our enhanced breakfast offering featuring hot items courtesy of Hartford HealthCare.

LUNCHOn Monday, August 1, lunch will be served in the Volunteer Villa from 11:30 a.m. – 2:00 p.m. courtesy of Chicago Sam’s.

On Tuesday, August 2 – Sunday, August 7, volunteers must pick up their volunteer meal vouchers each morning in the Volunteer Villa unless told otherwise by their chair. These food cards will be accepted at designated concession areas on course. Please remember that the meal vouchers are day specific and cannot be redeemed for alcohol or apparel.

AFTERNOON SNACKThroughout the week, the Volunteer Villa will provide snacks for the volunteers to take out on the course. Volunteers should stop by the Villa to take a break and grab an afternoon snack.

SUNDAY SUNDAY SUNDAY

Volunteers Sponsored By Volunteers Sponsored By

ONE (1) REGULAR HOT OR COLD ENTREE ONE (1) SNACK

ONE (1) NON-ALCOHOLIC BEVERAGE

BOTTLED SODA OR WATER

AUGUST 7, 2016 AUGUST 7, 2016 AUGUST 7, 2016

Volunteer Meal Voucher. One Time Usage. No Cash Value.Valid only on date issued, at concessions. Not valid in hospitality

venues. Not replaced if lost or stolen.





0001 00010001Volunteers Sponsored By

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VOLUNTEER RECOGNITION

To recognize the extraordinary efforts of the Travelers Championship volunteers, Hartford HealthCare would like to honor volunteers who go above and beyond as the 2016 Volunteer of the Year, Volunteer Executive Committee Member of the Year, and other volunteer recognitions as voted on by the volunteers. New this year, all awards will be presented at the Volunteer Appreciation Party. Below is a list of the awards to be presented in 2016. Stop by the Villa to vote for your fellow volunteers.

VOLUNTEER OF THE YEARThroughout the week, the committee chairs will recognize the efforts of individuals and groups who exemplify the spirit of the Travelers Championship. Each volunteer recognized will be in the running for one of the 2016 Travelers Championship volunteer awards. For the 2016 Volunteer of the Year, Hartford HealthCare will sponsor a $2,000 donation to the winner’s charity of choice.

The Travelers Championship would like to thank Hartford HealthCare for sponsoring the 2016 Volunteer Program. Each year, Hartford HealthCare is actively involved in helping the tournament enhance the volunteer experience throughout tournament week.

Again, this year, Hartford HealthCare will be providing a Volunteer Appreciation Station in the MetroHartfod Alliance Fan Zone for volunteers to take a snack or fill up their complimentary Hartford HealthCare water bottle.

ROOKIE OF THE YEARThis award is presented to a new volunteer who embraces their role and dives in head first! This volunteer’s eagerness and enthusiasm is evident in all of the tasks that they take on. Being a newcomer does not stop them from performing with passion.

MOST CHARISMATICThis award is given to an individual whose enthusiasm is contagious. Their dynamic drive rubs off on their team members and contributes to the committee’s overall success. Their charming spirit is noticed by whomever they are helping - a fan, player or another committee member.

BEST TEAM PLAYERIt’s not always easy working on a team, but this individual contributes with ease. They work well with other volunteers using a range of different skills and abilities to create positive outcomes and team morale. This individual is motivating, respectful and a huge support to other volunteers. Most importantly, they always put their team ahead of themselves.

EXECUTIVE COMMITTEE VOLUNTEER OF THE YEARWe cannot even begin to thank all of our Executive Committee members because without their year-round dedication, we would not be the tournament that we are. This award will be presented to an Executive Committee member whose commitment to the tournament has really shined this year.

VOLUNTEER APPRECIATION PARTY

The Travelers Championship is proud to partner with Hartford HealthCare to host a Volunteer Appreciation Party. Come join us for a fun night with your fellow volunteers, featuring Bear’s Smokehouse BBQ and NoRA Cupcake Company, as we thank our volunteers and celebrate the 2016 Travelers Championship!

New this year, the Travelers Championship will announce the 2016 Volunteer of the Year and other volunteer recognition awards at the party.

All volunteers must present their volunteer badge in order to attend the party.

DON’T MISS OUT ON:

• GREAT PRIZES

• FUN PHOTO BOOTH

THANK YOU! FROM ALL OF US AT THE

TRAVELERS CHAMPIONSHIP

WHEREPRO-AM TENT AT

TPC RIVER HIGHLANDS

WHENSATURDAY, AUGUST 6

5:00 P.M. - 8:30 P.M.

WHOALL VOLUNTEERS!

UNFORTUNATELY, GUESTS ARE NOT PERMITTED

TO ATTEND

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MERCHANDISE PROMOTION

MERCHANDISE PROMOTION FOR ALL VOLUNTEERS!

All volunteers will receive a 20% discount in the tournament merchandise tent during normal business hours (Wednesday – Sunday). To receive the discount, you must present your volunteer badge upon purchasing your items.

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VOLUNTEER INFORMATION A-Z

ADA VIEWING LOCATIONS• 1st Tee • 8th Green• 9th Green • 10th Tee• 18th Green • Practice Facility

ADMISSION GATESThe three admission gates are located at the following:

• Main Entrance: Accessible via Main Entrance and Gold Lot/Lot B Parking

• 9th Fairway: Accessible via foot on Golf Club Road and the Red Lot

• 6th Green: Accessible on foot via Field Road

AMBASSADOR LOCATIONS• Headquarters – 9/10 Crossover • Main Entrance • Clubhouse Crossover • 18 Concessions• Patriots’ Outpost – 1st Tee • 17th Green• Fan Zone – Center • 9th Hole Gate

ATMs• Main Entrance • Merchandise Tent• Behind the 1st Tee • 18 Concessions • MetroHartford Alliance Fan Zone• Michelob ULTRA 19th Hole

Sponsor Club

BADGES VOLUNTEER BADGE – WHITEThis white badge is given to each volunteer and allows “grounds only access” to the event all week. Volunteers must keep this badge visible at all times and may use this badge as a ticket to the event on days that they are not volunteering. Please do not wear your volunteer uniform on days that you are not volunteering.

MARSHAL & SCORING BADGE – DARK ORANGEThis dark orange badge is given to all hole marshal and scoring volunteers and allows “grounds only access” to the event all week. The hole marshal and scoring badge allows for these volunteers to go “inside the ropes” along the 18 holes. All volunteers must keep this badge visible at all times and may use this badge as a ticket to the event on days that they are not volunteering. Please do not wear your volunteer uniform on days that you are not volunteering.

GROUNDS BADGE – BLACKEach volunteer is given a grounds badge to distribute to a guest and use as a ticket to the event all week. The grounds badge gives the guest “grounds access only.”


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CONCESSION STANDS HOURS OF OPERATIONPractice Facility*

7:00 a.m. – 7:00 p.m.Wednesday - Sunday (Breakfast Available)

Hole No. 5 10:00 a.m. – 7:00 p.m.Wednesday - Sunday

Hole No. 8 10:00 a.m. – 7:00 p.m. Wednesday – Sunday

Hole No. 15 10:00 a.m. – 7:00 p.m. Thursday – Sunday

Hole No. 18* 7:00 a.m. – 7:00 p.m.Wednesday – Sunday (Breakfast Available)

Fan Zone 10:00 a.m. – 7:00 p.m.Wednesday – Sunday (Extended Hours on Fri. & Sat.)

Hole No. 12 10:00 a.m. – 7:00 p.m. Thursday – Sunday

Upper 15 Beverage Stand10:00 a.m. – 7:00 p.m. Wednesday – Sunday

*Also open 10:00 a.m. - 5:00 p.m. on Monday and Tuesday

EMERGENCIESIf an emergency occurs, please dial 911 and notify the committee chair, a hole captain or staff member closest to you. They will radio the nearest Saint Francis Hospital and Medical Center medical personnel.

FIRST AIDThe Saint Francis Hospital and Medical Center medical headquarters is located directly across from the clubhouse. You can also find first aid tents at the 5th Hole, 12th Hole and 17th Hole.

GOLF CARTSAny volunteer using a cart should use caution as to not interfere with play in any manner. Always operate with caution! Watching play while on a golf cart is strictly prohibited. Please follow all cart enforcements and policies throughout tournament week. All volunteers operating a golf cart must be at least 18 years old, have watched the video and signed the golf cart waiver.

HANDICAP PARKING & SHUTTLEHandicap accessible parking is available for vehicles with a valid state permit at Woodside Intermediate School, 30 Woodside Road, Cromwell, CT 06416. A complimentary ADA shuttle will be available from the lot to behind the 18th green and will be running 7:00 a.m. – 7:00 p.m., Monday – Sunday. Please note there may be extended hours on the concert nights. For more information, please visit our website: www.TravelersChampionship.com.

HOSPITALITY VENUES HOURS OF OPERATION

Aetna Greenside Club 8:30 a.m. – 30 minutes post play

William Hill Estate Champions Club 10:00 a.m. – 30 minutes post play

Michelob ULTRA 19th Hole Sponsor Club10:00 a.m. – 30 minutes post play

Corporate Row Chalets 10:00 a.m. – 30 minutes post play

Skyboxes / Sky Suites 10:00 a.m. – 30 minutes post play

Patriots’ Outpost presented by Saint Francis Hospital and Medical Center

10:00 a.m. – 30 minutes post play

All hospitality venues are open Wednesday - Sunday.

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HOSPITALITY VENUES LOCATIONS

Aetna Greenside Club 18th Green, Player Right

William Hill Estate Champions Club 18th Green, Player Left

Michelob ULTRA 19th Hole Sponsor Club18th Fairway, Player Right

Corporate Row Chalets 18th Fairway, Player Right

Skyboxes / Sky Suites 15th Green/18th Tee, 17th Green, 17th Tee

Patriots’ Outpost presented by Saint Francis Hospital and Medical Center

Adjacent to 1st Tee

TPC Member Area*Clubhouse Patio

Travelers Trophy Suite 18th Green, Player Left

Travelers Corporate Row18th Fairway, Player Right

Travelers 36017th Green/15th Tee

* Please note, the TPC Member Area is only open Thursday – Sunday

LOST AND FOUNDLost and Found is located at the Tournament Office, (860) 502-6800.

MERCHANDISE TENTThe official Travelers Championship and PGA TOUR Merchandise Tent is located off of the 9th green.

MILITARY APPRECIATIONDuring the week, the Travelers Championship will be honoring all active, reserve and retired military service members and their dependents with complimentary admission. New this year, U.S. veterans and their dependents will also receive complimentary admission to the tournament, thanks to Bear’s Smokehouse BBQ. These individuals, will have access to the Patriots’ Outpost presented by Saint Francis Hospital and Medical Center, a climate-controlled hospitality venue meant to honor the men and women who serve our country. This venue is adjacent to the 1st tee box.

PERSONAL BELONGINGSUnfortunately, there are no locations for volunteers to store their personal belongings. We recommend that anything of value be left at home. Volunteers are allowed to bring in a bag that complies with our updated security policy. Please see page 19 for the full policy.

PUBLIC BLEACHERS presented by Nestlé Purina PetCare CompanyPractice Facility

Overlooking practice facility

Hole No. 1 1st Tee, Player Right

Hole No. 8Directly Behind 8th Green

Hole No. 99th Green, Player Left

Hole No. 10 Directly Behind 10th Tee

Farmington Bank Kids ZoneFarmington Bank Mini Golf Course


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PUBLIC PARKINGParking is based on a first come, first served basis. All spectators will be directed to park in Lot B in the tournament’s Gold Lot. If Lot B is full, officers will direct spectators to the off-site lot adjacent to Route 99.

RESTROOMS*• Main Entrance• 5th Fairway, Player Left • Behind 8th Tee• 12th Fairway, Player Right • Across from 18 Concessions

MetroHartford Alliance Fan Zone • Patriots’ Outpost • 15th Tee• Across Street from 1st Tee

*All restroom locations include ADA accessible facilities.

VOLUNTEER PARKINGAll volunteers are given a pass to park in Lot B in the Gold Lot. Unless otherwise noted by your chair, volunteers will then proceed to the Volunteer Villa where they will check in for their scheduled shift. Please remember that it will take approximately 25 minutes from the time you park until the time you arrive at your scheduled post. Volunteers who arrive without their tournament-issued parking pass will be charged the $15.00 parking fee.

VOLUNTEER VILLAVolunteers must check in at the Villa and then enter the course through the main gate. Due to heightened security, all volunteers are required to pass through a security check before proceeding to their committee location.

WILL CALLThe Will Call trailer is located 1/10 of a mile south of the entrance to the general parking lot off Route 99. All guests will be required to show a photo ID in order to pick up their package. The Will Call hours are as follows:

Monday, August 1 7:00 a.m. – 6:00 p.m.

Tuesday, August 27:00 a.m. – 6:00 p.m.

Wednesday, August 35:00 a.m. – 6:00 p.m.

Thursday, August 46:00 a.m. – 6:00 p.m.

Friday, August 56:00 a.m. – 6:00 p.m.

Saturday, August 67:00 a.m. – 6:00 p.m.

Sunday, August 77:00 a.m. – 2:00 p.m.

WEATHER EVENTIf inclement weather should occur, play may be suspended or cancelled. For the most up-to-date tournament information regarding schedule of events and time of play, please visit one of the following locations:

• www.TravelersChampionship.com

• www.Facebook.com/ TravelersChampionship

• www.Twitter.com/TravelersChamp

19

SECURITY POLICY

SECURITYSince the safety and well-being of everyone is of the utmost importance, please adhere to standard tournament policies. Listed below is the outline of the policies and procedures that will be enforced at the Travelers Championship.

BAG INSPECTIONAll items are subject to search. Item inspection will be performed at all admission gates.

The following bags are PERMITTED on tournament grounds:

PROHIBITED ITEMSThe following items are PROHIBITED at the Travelers Championship and must be returned to your vehicle:

Umbrella without SleevePortable Radio with Headset

Still Camera without Case &Lens Smaller than 6”

(Monday - Wednesday)

Binoculars without CaseCollapsible Chairwithout Chair Bag

Clear Tote Bags, Plastic,Vinyl or Other Carry Items

Not to Exceed 12” x 6” x 12”(In their natural state)

Medically Necessary and Infant Diaper Bags

Opaque BagsNot to Exceed 6” x 6” x 6”

(In their natural state)

1-Gallon Clear,Resealable Plastic Bag







Infant Supplies (Infant must be with Carrier)

Permitted Bags

Outside Food or Beverage (Except for

Medical or Infant Needs)

Binocular CaseClear Backpack

Mesh Synch Bag

Pets (with the exception of Service Animals)

Printed Pattern Plastic Bag

Tinted Plastic BagBackpacks

Chair Bags

Posters, Signs, Bannersor Ladders

Seat Cushions withCarrying Case or Pockets

Computers or Laptops

Radios, TV’s or Other Electronic Noise Producing Items

Opaque BagsLarger than 6” x 6” x 6”(In their natural state)

Whistles, Horns orNoise Makers

Motorcycles, Mopeds,Tricycles, Bicycles,

Skateboards or Hoverboards

Lawn or Oversized Chairs

Clear Tote Bags, Plastic,Vinyl or Other Carry ItemsLarger than 12” x 6” x 12”


Knives, Firearms orWeapons of Any Kind

Video Cameras

Camera Bags

Plastic, Metal or Glass Cups, Cans or Containers

Beverages or Coolers of Any Kind

Fireworks, Laser Pointers or Other Explosives

Cameras (Thurs - Sun) &Lens Larger than 6”

(Mon – Wed)

AT&T

HDR

Selfie Sticks and GoPoles

20

SECURITY POLICY

PERMITTED ITEMS

The following items WILL BE allowed at the Travelers Championship:

METAL DETECTION

Everyone attending the tournament is subject to search at the entrances and on the course at any time.

An exception will be made for fans needing to bring medical supplies into the tournament. These medically necessary items will be permitted after proper inspection at one of the admission gates.

Umbrella without Sleeve Personal Transportation Devices for Mobility Aid

such as a Motorized Wheelchair or Scooter

Mobile Phones, Tablets, PDA’s on Silent Mode

(Please see Mobile Device Policy for more information)

Binoculars without Case

Still Camera without Case & Lens Smaller than 6”

(Mon - Wed)

Collapsible Chairwithout Chair Bag






Portable Radio with Headset

Infant Supplies (Infant must be with Carrier)


21

PGA TOUR MOBILE DEVICE POLICY

Spectators are now allowed to take photos all week with their mobile devices throughout the golf course, except in areas of competition during official rounds or when requested by players, security and TOUR officials to refrain from taking a photo. Receiving or placing phone calls will remain limited to designated “Cell Phone Zones.” As a reminder, cameras are NOT allowed during official rounds.

• Devices must be on silent at all times.• Calls may be placed or answered only in designated “Cell Phone Zones.” • Data use (e.g., texting, email, etc.) will be permitted outside of the designated

areas.• Data use is not permitted when players are in position to compete (i.e., when

QUIET PLEASE paddles are raised).• Devices may not be used to capture audio/video at any time during tournament

week.

*NEW* PHOTOGRAPHS WITH A MOBILE DEVICEMonday through Wednesday

• Still photography of all areas is permitted.

Thursday through Sunday• NO PHOTOS OF PLAYERS AS THEY EXECUTE A GOLF SHOT WITHIN ANY

COMPETITION AREA. • Still photography of all other areas is permitted.

At all times and places, you must refrain from taking photos if requested by tournament staff, security personnel, players or player representatives.

Failure by spectators to follow these policies will result in mobile device confiscation or removal of violators from the property.

21

COURSE MAP

22

FIELD

ROAD

ROAD

FIELD

GOLF

CLUB

ROAD

VAN

VAN

VEND

OR A

CCES

S

Pro-Am Tent

Pedestrian Crosswalk

Kids Zone

Patriots’ Outpost

Greenside Club

Fan Zone

Media Center

Leaderboard

Merchandise Tent

First Aid

Pairings Guide Boxes

Skyboxes

Travelers 360

Travelers Trophy Suite

Sky Suite

Social Media Wall

Volunteer Headquarters

Sponsor Club

The First Tee of Connecticut

Scoreboard

Restrooms*

VideoboardCorporate Row

Champions Club

Cardmember Club

Clubhouse

Drink Stands

Offsite ADA Shuttle Drop

Concessions

Ambassador Locations

ATMs

Cell Phone Zones

and Mini Golf CourseBleachers

* Each location includes a handicap accessible restroom

Special Assistance Shuttle

VAN

VAN

PON

D

VEND

OR A

CCES

S

PON

D

N

E

S

W

Map Sponsored By:

Main EntranceGold Lot

(Lot B)

Red Lot(VIP/Media)

SponsorValet

(Gray Lot)

9th Hole Entrance

August 1-7, 2016

Par & YardageHole

123456789

101112131415161718

Par Yardage*

Total*From Tournament Tees70

444435434434544344

6,841

434341431481223574443202406462158411523421296171420444

6

3

4

8 7

5

15

17

1

14

11

10

12 13

9

2

16

18

Corporate Row

Aetna

Green

side C

lub

William Hill EstateChampions Club

Travelers

Trophy Suite

Videoboard

CBS

Golf Channel

Restrooms

Res

troom

s

Restrooms

1 2 3 4 65

7

8

18TH HOLE HOSPITALITY

18 TH HOLE HOSPITALITY CLIENTS

CLIENT/VENUE NAME LOCATION

Aetna Greenside Club Corporate Row1. Hospital for Special Care Corporate Row2. Robinson+Cole Corporate Row3. Saint Francis Hospital and Medical Center Corporate Row4. Travelers Corporate Row5. Webster Bank Corporate Row6. CT Dept. of Economic and Community Development Corporate Row

SPONSOR CLUB ENTRANCE

7. Michelob ULTRA 19th Hole Sponsor Club 18 Fairway

WILLIAM HILL ESTATE CHAMPIONS CLUB

8. William Hill Estate Champions Club 18 Green

TRAVELERS FACILITIES

Travelers Trophy Suite Hospitality 18 GreenTravelers Corporate Row Corporate RowTravelers 360 15 Green/18 Tee

25

17

18 Tee

4

3

2

1

1110

98

76

5

1716

CBS

Travelers

360.

15

Accenture

Sky Suite

Citi®

Cardmember Club

Cognizant

Sky Suite

A

B

CD

E

15141312

232221201918

27

28 26

2425

16

FG

17 Tee

29

30

31

SKYBOX & SKY SUITE HOSPITALITY

SKYBOX CLIENTS

SKY SUITE CLIENTS - 17 GREENAccenture Cognizant Citi® Cardmember Club

17 GREEN SKYBOX CLIENTSSKYBOX A1. IBM2. Hartford Courant3. L&T Infotech Limited4. Sayers & Hitachi

SKYBOX B5. First Niagara Bank6. Eversource7. Kelser Corporation8. Servpro Industries, Inc.9. Hewlett Packard Enterprise10. iHeart Media11. World Wide Technology and Cisco Systems

15 GREEN/18 TEE SKYBOX CLIENTSSKYBOX E18. & 19. Nestlé Purina PetCare Company 20. DAILY

WED: CBS RadioTHU: BBNFRI: AVANGRID SAT: Outfront MediaSUN: AVANGRID

21. DAILYWED: The Sheraton Hartford South HotelTHU: Anthem Blue Cross and Blue ShieldFRI: AVANGRID SAT: TBNG ConsultingSUN: AVANGRID

17 TEE SKYBOX CLIENTSSKYBOX F24. & 25. ebm-papst Inc.

SKYBOX G26. DAILY

WED: Phoenix CommunicationsTHU: AllyFRI: LogicalisSAT: Metals Testing CompanySUN: LAZ Parking

27. DAILY WED: Harvard Pilgrim Health CareTHU: Halloran & Sage LLPFRI: Halloran & Sage LLPSAT: Halloran & Sage LLPSUN: LAZ Parking

SKYBOX C12. Town Fair Tire13. United Technologies Corporation14. EMC15. Bank of America

SKYBOX D16. WFSB Channel 317. USA Hauling & Recycling Inc.

22. DAILYWED: Connecticut Daily Newspapers AssociationTHU: United BankFRI: Virtus Investment PartnersSAT: NetSource, Inc.SUN: Blake Equipment

23. DAILY WED: MahoneySabolTHU: Marcum LLPFRI: McCarter & English Attorneys at Law SAT: Minuteman Press of HartfordSUN: Creative Dimensions Signs & Exhibits

28. DAILYTHU: Michael CainFRI: Teradata SUN: DATTCO, Inc

29. DAILYTHU: Nations Equipment FinanceFRI: KPMG LLPSUN: Outfront Media

30. DAILYTHU: ENGIE Resources/OpTerra Energy ServicesFRI: AMERIPRISE FINANCIALSAT: AMERIPRISE FINANCIALSUN: ConnectiCare®

31. KAMCO SUPPLY 27

METROHARTFORD ALLIANCE FAN ZONE

FAN ZONE

1

2 3 4

17

18 19 20 21

23

24

32

38

5 6 7 8 9

22

10 11

31

3334353637

12 13 14 15 16

27

26 2530 29 28

29

FAN ZONE CLIENTS

FAN ZONE CLIENTS

1. Farmington Bank Kids Zone2. Ford Motor Company3. Mohegan Sun4. WFSB Channel 35. Golf Vacations Ireland6. 1029 the Whale7. Capital City Education Alliance8. AARP Program9. Stanley Black & Decker10. HiDow11. Birdies for Charity12. iHeart Communities featuring Renee DiNino13. iHeart Radio14. Honest Tea15. GREEN EARTH ENERGY16. Williamsburg Hospitality - Williamsburg, VA17. Bridgestone Performance Center18. Travelers Chipping Challenge19. CNET20. Servpro Industries, Inc.21. WTNH News 822. Powerstation Events Concert Stage23. XFINITY24. Bear’s Smokehouse BBQ25. Aramark Prep Tent26. Burritos and Bowls27. Champion Cheesesteaks28. Gallery Grill29. Wings & Co.30. Ben & Jerry’s Ice Cream31. Saint Francis Hospital and Medical Center32. FedEx Cup Letters33. Beverage Tent34. Volunteer Appreciation Station presented by Hartford HealthCare35. Aer Lingus36. The Hole in the Wall Gang Camp37. LEGO®

38. Social Media Wall

HOSPITALITY A-Z

CLIENT/VENUE NAME LOCATIONAetna Greenside Club Corporate RowAlly 17 TeeAMERIPRISE FINANCIAL 17 TeeAnthem Blue Cross and Blue Shield 15 Green/18 TeeAVANGRID 15 Green/18 TeeBank of America 17 GreenBBN 15 Green/18 TeeBlake Equipment 15 Green/18 TeeCBS Radio 15 Green/18 TeeConnectiCare® 17 TeeConnecticut Daily Newspaper Association 15 Green/18 TeeCreative Dimensions Signs & Exhibits 15 Green/18 TeeCT Dept. of Economic and Community Development Corporate RowDATTCO, Inc 17 Teeebm-papst Inc. 17 TeeEMC 17 GreenENGIE Resources/OpTerra Energy Services 17 TeeEversource 17 GreenFirst Niagara Bank 17 GreenHalloran & Sage LLP 17 TeeHartford Courant 17 GreenHarvard Pilgrim Health Care 17 TeeHospital for Special Care Corporate RowHewlett Packard Enterprise 17 GreenIBM 17 GreeniHeart Media 17 GreenKAMCO SUPPLY 17 TeeKelser Corporation 17 GreenKPMG LLP 17 TeeL&T Infotech Limited 17 GreenLAZ Parking 17 TeeLogicalis 17 TeeMahoneySabol 15 Green/18 TeeMarcum LLP 15 Green/18 TeeMcCarter & English Attorneys at Law 15 Green/18 TeeMetals Testing Company 17 TeeMichael Cain 17 Tee

30

31

HOSPITALITY A-Z

CLIENT/VENUE NAME LOCATIONMichelob ULTRA 19th Hole Sponsor Club 18 FairwayMinuteman Press of Hartford 15 Green/18 TeeNations Equipment Finance 17 TeeNestlé Purina PetCare Company 15 Green/18 TeeNetsource, Inc. 15 Green/18 TeeOutfront Media 17 Tee, 15 Green/18 TeePhoenix Communications 17 TeeRobinson+Cole Corporate RowSaint Francis Hospital and Medical Center Corporate RowSayers & Hitachi 17 GreenServpro Industries, Inc. 17 GreenTBNG Consulting 15 Green/18 TeeTeradata 17 TeeThe Sheraton Hartford South Hotel 15 Green/18 TeeTravelers Corporate RowTravelers 360 15 Green/18 TeeTravelers Trophy Suite Hospitality 18 GreenTown Fair Tire 17 GreenUnited Bank 15 Green/18 TeeUnited Technologies Corporation 17 GreenUSA Hauling & Recycling Inc. 17 GreenVirtus Investment Partners 15 Green/18 TeeWilliam Hill Estate Champions Club 18 GreenWebster Bank Corporate RowWFSB Channel 3 17 GreenWorld Wide Technology and Cisco Systems 17 Green

VOLUNTEER INFORMATION

IMPORTANT CONTACT NUMBERSTournament Office: Phone Number: 860-502-6800 Email: [email protected]

Tournament Staff Contact: Taylor Whiting, Volunteer Coordinator Phone Number: 860-502-6819 Email: [email protected]

GOLF ETIQUETTE• Please be quiet when marshals raise their hands prior to any shot.• Please wait for the marshal’s signal before crossing any fairways.• Please refrain from moving or walking when a player is preparing to hit a shot.• Please respect the player’s concentration and do not speak with them while on course.• Unless instructed otherwise, please stay outside the ropes.

HELPFUL HINTS• Bring bug spray and sunscreen.• Display your credential at all times.• Drink plenty of fluids! Bring your water bottle every day and utilize the Volunteer Villa and

Volunteer Appreciation Station located in the MetroHartford Alliance Fan Zone.• Wear your volunteer hat or visor for protection from the sun.• Treat every guest and volunteer of the tournament with the utmost kindness and respect.• Please be cognizant, as every interaction you have with a player, spectator, sponsor or

volunteer may make or break their experience.32

www.TravelersChampionship.com#TravelersChamp

Volunteers Sponsored by

2016 Volunteer Handbook

Documents

Transcript of 2016 Volunteer Handbook