2016 Troop Cookie Manager Training. Your Area Cookie Manager is: ACM name here ACM phone numbers...

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2016 Troop Cookie Manager Training

Transcript of 2016 Troop Cookie Manager Training. Your Area Cookie Manager is: ACM name here ACM phone numbers...

Page 1: 2016 Troop Cookie Manager Training. Your Area Cookie Manager is: ACM name here ACM phone numbers here ACM email address here Welcome to 2016 Troop Cookie.

2016 Troop Cookie Manager

Training

Page 2: 2016 Troop Cookie Manager Training. Your Area Cookie Manager is: ACM name here ACM phone numbers here ACM email address here Welcome to 2016 Troop Cookie.

Your Area Cookie Manager is:ACM name here

ACM phone numbers hereACM email address here

Welcome to 2016 Troop Cookie Manager Training!

Page 3: 2016 Troop Cookie Manager Training. Your Area Cookie Manager is: ACM name here ACM phone numbers here ACM email address here Welcome to 2016 Troop Cookie.

Your TCM Agreement

• Please complete the Troop Cookie Manager agreement TODAY and return to your ACM by the end of this training (you will not receive Snap+ access until you have turned in this signed form)• Please remember that a TCM must be a currently

registered Girl Scout and have an approved background check within the last 3 years. • If you are not the Troop Cookie Manager, you do

not need to fill out this TCM Agreement.

Page 4: 2016 Troop Cookie Manager Training. Your Area Cookie Manager is: ACM name here ACM phone numbers here ACM email address here Welcome to 2016 Troop Cookie.

2016 Cookie Sale Theme

Page 5: 2016 Troop Cookie Manager Training. Your Area Cookie Manager is: ACM name here ACM phone numbers here ACM email address here Welcome to 2016 Troop Cookie.

Highlights of the 2016 Cookie Sale Program

1. Cookies are now $4.00 per box – Gluten Free are also only $4.00 per package

2. Snap is now new and improved and called Snap+ , you’ll love it’s ease of use and information right on your home screen!

3. Troop proceeds plans have increased! More details later in this presentation.

4. Just In Time Training tutorials posted in Snap+ just before each deadline/required task

5. Credit card processing available again and council pays all fees so it’s free to all troops! Sign up today later in this training.

Page 6: 2016 Troop Cookie Manager Training. Your Area Cookie Manager is: ACM name here ACM phone numbers here ACM email address here Welcome to 2016 Troop Cookie.

Cookie Sale Basics

•ALL cookies are $4.00 per package•Troops order cookies by the case (12 boxes in

each case)•There are 9 cookie varieties, all are in Snap+

(yes, even the Gluten Free!)•Girls and troops cannot return cookies once

they’ve been signed for

Page 7: 2016 Troop Cookie Manager Training. Your Area Cookie Manager is: ACM name here ACM phone numbers here ACM email address here Welcome to 2016 Troop Cookie.

PREPARING FOR THE SALE

Page 8: 2016 Troop Cookie Manager Training. Your Area Cookie Manager is: ACM name here ACM phone numbers here ACM email address here Welcome to 2016 Troop Cookie.

“Just In Time” Training (JIT)

• New this year, Council will also be providing “Just In Time (JIT)” training. This does NOT replace one on one training, just an additional supplement.• JIT training will consist of short

descriptive videos or written directions sent out/posted in Snap+ right before a certain event or deadline. The links to these JIT tutorials will show under the Messages section of the Cookie Sheet. This will help remind troops of the deadline approaching and show exactly how to complete that task in Snap+.

Page 9: 2016 Troop Cookie Manager Training. Your Area Cookie Manager is: ACM name here ACM phone numbers here ACM email address here Welcome to 2016 Troop Cookie.

JIT Training Schedule

1.Getting started & what to do first in Snap+- December 1, 20152.Entering initial orders – December 7, 20153.COCO set up for girls and volunteers – December 14, 20154.Cookie Booth Scheduler- January 4, 20165.Planned Orders- January 8, 20166.Transfers to girls and other troops – January 18, 20167.Using the Reports to aid in your sale– January 25, 20168.Financial Transactions & drafts – February 1, 20169.Recognition Orders – February 15, 201610.Closing out your sale, final steps – February 22, 2016

Please check out Snap+ at each of the designated dates above to view the short tutorial on the next task/deadline. These JIT Trainings will eliminate the need to have to contact your ACM or fellow TCM to ask “How do I do this?”

Page 10: 2016 Troop Cookie Manager Training. Your Area Cookie Manager is: ACM name here ACM phone numbers here ACM email address here Welcome to 2016 Troop Cookie.

Training Your Girls and Parents

• Please use the provided training presentation for Girls and Families. We have this available in PowerPoint and PDF formats. This training can be gotten from your ACM or found online our councils website under the forms page. • Allot a full hour to go over training with your girls and parents.• Do not rush training. Parents that are fully aware and informed

of all the steps and processes of the cookie sale will be much easier to work and communicate with during the busy time of the sale.• Statistics have shown from past sales that parents who do not

get adequate training often end up with collections issues and/ or routinely miss deadlines for turning in orders and money.

Page 11: 2016 Troop Cookie Manager Training. Your Area Cookie Manager is: ACM name here ACM phone numbers here ACM email address here Welcome to 2016 Troop Cookie.

Important Dates (also in your Troop Reference Guide)

• December 13 – Last day for troop’s initial order to be placed in Snap+ (11:59pm)

• January 15 – rallies; optional order cards can be handed out• January 16 – sale starts 9:00 a.m.• January 9-16 –initial order cookie deliveries• January 16-22- Walkabout/Caravan week• January 23- First official cookie booths begin• February 12– troops’ initial payments drafted- need deposits in

bank by 2/10• March 6 – sale ends• March 11- all transfers and recognition reports finalized in Snap+

by 11:59pm• March 18 – final payments drafted • April 1– Superstar destination requests due to council

• June 1 – recognition issues deadline

Page 12: 2016 Troop Cookie Manager Training. Your Area Cookie Manager is: ACM name here ACM phone numbers here ACM email address here Welcome to 2016 Troop Cookie.

Permission & Responsibility Form

• Hold all girl G-1 forms until the end of sale then give to your Area Cookie Manager- do not send them to council

•Must have one for each girl before girl begins selling

• No post office boxes- need physical address of family• Parents should list their driver’s license number (we’re

trusting them with cookies)

• Protects the Cookie Manager and troop

• Debt prevention tool• Do not need to turn in another G-1 if girl turned in G-1

for fall sale• If you need additional forms, you can download

from the forms page on council’s website or get from your Area Cookie Manager.

Page 13: 2016 Troop Cookie Manager Training. Your Area Cookie Manager is: ACM name here ACM phone numbers here ACM email address here Welcome to 2016 Troop Cookie.

Materials from your ACM

• Girl order cards- given out at Cookie Rallies• Cookie Sale Reference Guide (online only- council website,

ACM can also email it to you)• Cookiegram Newsletter• G2 Cookie Receipts (triplicate forms)• Money envelopes• Receipt books• T-5 Outstanding Balance form (online only- council website)• Buy 5 Certificates• Operation Cookie Drop flyer- (online, ACM can email it as well)• PowerPoint training to present to girls and families- will

be sent from your ACM via email and available on council’s website)

Page 14: 2016 Troop Cookie Manager Training. Your Area Cookie Manager is: ACM name here ACM phone numbers here ACM email address here Welcome to 2016 Troop Cookie.

Snap+www.abcsnap.com

Web-based cookie sale management program where all your cookie orders, transfers, booths etc… are located.

Snap+ directional videos are available on ABC’s YouTube channel and short JIT Training tutorials also be posted in Snap+ on your “Cookie Sheet” before each deadline/task is to be completed.

Login and password will be created by your ACM AFTER you are done with this training and turn in your completed and signed TCM agreement- you can change your password to whatever you like. No troop will receive a login or password until their training and form is complete.

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Snap+ Directions• All directions for Snap+ are in

recorded video tutorials on ABC’s You Tube Channel- access it from www.abcsmartcookieu.com

• Council will also be posting Just In Time training videos in the Snap+ “Cookie Sheet” on what deadlines/tasks are approaching along with step by step instructions on those required tasks.

Page 16: 2016 Troop Cookie Manager Training. Your Area Cookie Manager is: ACM name here ACM phone numbers here ACM email address here Welcome to 2016 Troop Cookie.

Girl Upload to Snap+

• As in years past, council will upload girl names directly into Snap+. • If a girl is not currently registered for the 2015/16 year

then her name will not appear in Snap+. •We will do uploads twice a week from December

through February to capture newly registered girls. • If you have a girl that does not appear in Snap+, first

check to make sure the girl is registered to your troop for the current year. • ACM’s and/or Troops are not able to add girl

names into Snap+. • Girls names will appear in Snap+ once they are

correctly registered to your troop and council does another bi-weekly upload

Page 17: 2016 Troop Cookie Manager Training. Your Area Cookie Manager is: ACM name here ACM phone numbers here ACM email address here Welcome to 2016 Troop Cookie.

Smart Phone Credit Card App

• All troops are able to accept credit card payments from customers right through their smart phones, tablets or laptops.

• Any leader or parent with a Smart phone or tablet can download the council approved app and accept credit card payments

• Council will pay for ALL fees again this year! Win/win for troops!

• Step by step directions are on the council website now. ACM please pause the training and allow each troop to take 5 minutes to follow the link below to get merchant accounts set up.

Swipers take approximately 2 weeks to get and for the account to be set up and linked to your troop bank account.

Link to go here

Page 18: 2016 Troop Cookie Manager Training. Your Area Cookie Manager is: ACM name here ACM phone numbers here ACM email address here Welcome to 2016 Troop Cookie.

Training Your Troop and Parents

• Do not rush your training, allot at least 1 hour so you can effectively go over everything with your girls and parents• You must use the PowerPoint training available on our

council website and/or through your ACM. • Check out ideas, games at ABCsmartcookies.com and

clip art on Flickr at www.flickr.com/photos/abc_bakers•Work with your girls and parents to set

individual and troop goals and decide what your troop will do with cookie money earned

Page 19: 2016 Troop Cookie Manager Training. Your Area Cookie Manager is: ACM name here ACM phone numbers here ACM email address here Welcome to 2016 Troop Cookie.

Setting Goals

• It is especially important with a direct sale for all troops to set a goal and to use this goal to help with deciding the initial order.• Girls and troops that set goals sell 30% more• Set troop goal and individual girl goals• Enter and track goals at

www.abcsmartcookies.com/goals (COCO)• Girls that enter goals in COCO by January 31

earn the Goal Getter patch below

Page 20: 2016 Troop Cookie Manager Training. Your Area Cookie Manager is: ACM name here ACM phone numbers here ACM email address here Welcome to 2016 Troop Cookie.

Initial Troop Cookie Orders

•Due in Snap+ by December 13, 2015, 11:59 pm• Troops should view the JIT training tutorial posted in

Snap+ on 12/7/15• Troops should use their goal and previous years orders

to help determine how many cookies they order initially.

Page 21: 2016 Troop Cookie Manager Training. Your Area Cookie Manager is: ACM name here ACM phone numbers here ACM email address here Welcome to 2016 Troop Cookie.

Initial Delivery (ACM will have date, time and location)

•Bring a printed copy of your order from Snap+ and picture ID•Plan for appropriate number of vehicles and

people to pick up cookies at one time (see chart on next slide)•No kids allowed (dangerous)•Count and check cookies multiple times

BEFORE signing!•Sign for only exactly what you receive

Page 22: 2016 Troop Cookie Manager Training. Your Area Cookie Manager is: ACM name here ACM phone numbers here ACM email address here Welcome to 2016 Troop Cookie.

How Many Cases Fit in My Car?

Use the chart below to help determine what size and how many vehicles you will need to pick up your

troops initial cookie order. Please note this chart is based on an empty vehicle using all space

except the driver’s seat.

Page 23: 2016 Troop Cookie Manager Training. Your Area Cookie Manager is: ACM name here ACM phone numbers here ACM email address here Welcome to 2016 Troop Cookie.

Private Deliveries

• If a Troop’s initial order is 500 cases or more council will arrange to have it delivered directly to the troop• If you see that your order will qualify for a

private delivery- please work on securing a location where we can deliver your troops’ cookies BEFORE council contacts you•Council will contact the troop to find out the

desired arrangements once the initial order is placed in Snap+

Page 24: 2016 Troop Cookie Manager Training. Your Area Cookie Manager is: ACM name here ACM phone numbers here ACM email address here Welcome to 2016 Troop Cookie.

At Pick Up

• Troops should have a printed copy of their order from Snap+ to in order to pick up cookies. The order can be printed from Order reports in Snap+ and is called Troop Initial Order

Page 25: 2016 Troop Cookie Manager Training. Your Area Cookie Manager is: ACM name here ACM phone numbers here ACM email address here Welcome to 2016 Troop Cookie.

Troop Initial Order Report

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Distributing Cookies to your Girls•Establish place and time for girls to pick up

cookies – keep weather in mind•Remind parents to count cookies before signing

the G-2 Cookie Receipt•Do not give cookies to a parent or guardian until

they sign the G-2 Cookie Receipt (triplicate form given to you with your cookie materials, this is the most important form for you to keep track of and accurate- there is one form for each girl in your troop)

Page 27: 2016 Troop Cookie Manager Training. Your Area Cookie Manager is: ACM name here ACM phone numbers here ACM email address here Welcome to 2016 Troop Cookie.

G-2 Cookie Receipt

• Official form on which to obtain parent signatures• Important documentation

if collection issues arise -- transfers responsibility for payment from troop to girl/parent• Save this form for EACH

GIRL for at least 6 months AFTER the Cookie Sale ends.• Only turn in a copy for girls

that do not pay entire cookie bill

Page 28: 2016 Troop Cookie Manager Training. Your Area Cookie Manager is: ACM name here ACM phone numbers here ACM email address here Welcome to 2016 Troop Cookie.

NO Selling Before January 16th

•Even though you will have cookies in hand, troops ARE NOT to begin selling cookies until Saturday 1-16 at 9am •Troops found selling before the start date may be dropped down a tier in our new proceeds plan and/or no longer allowed to participate in the sale.

Page 29: 2016 Troop Cookie Manager Training. Your Area Cookie Manager is: ACM name here ACM phone numbers here ACM email address here Welcome to 2016 Troop Cookie.

BEGINNING OF THE SALE

Page 30: 2016 Troop Cookie Manager Training. Your Area Cookie Manager is: ACM name here ACM phone numbers here ACM email address here Welcome to 2016 Troop Cookie.

January 16th – The Sale Begins!

Troops view JIT training tutorial on Getting started & What To Do First posted in Snap+ on 12/1/2015

9:00 a.m. startPick up girl order cards at your cookie

rally or from your ACMPermission forms must be collected

from girls to receive girl order cards

Page 31: 2016 Troop Cookie Manager Training. Your Area Cookie Manager is: ACM name here ACM phone numbers here ACM email address here Welcome to 2016 Troop Cookie.

COCO (Cookie Command)

•COCO= online marketing e-cards/promise ordersCOCOdirect= Part of COCO used for complete online

sales, customer gets specific COCOdirect e-card, places order, pays with credit card and has cookies shipped to them

COCOmobile= COCO’s mobile app that can go on your smart phone or tablet that gives you access to everything you can do on COCO and COCOdirect right in the palm of your hand!

Page 32: 2016 Troop Cookie Manager Training. Your Area Cookie Manager is: ACM name here ACM phone numbers here ACM email address here Welcome to 2016 Troop Cookie.

Your troops have a customized web–based “business center!” Our Cookie Command Center, or COCO, lets girls

manage their cookie activities online.Set and track goals: Girls determine their individual cookie goals. They record their progress toward goals, and set stretch goals along the way. Girls choose which recognitions they want to achieve and see the ones they can earn if they sell at higher levels

Create a plan: Girls determine what activities they will undertake as part of their cookie program, choosing among a list of recommended activities and/or adding their own. Each activity is tied to one of the 5 Essential Skills. Girls earn and collect “5 Skills Bling” when they complete planned activities.

Use marketing tools : Girls can import a contact list and save this information from season to season. They can send e-cards to friends and family. Friends and family place orders online (girls still fulfill the order). Girls that send 15 or more online e-cards receive the Online Patch!

Custom COCO Dashboard: Girls can upload their own image or choose a fun avatar to personalize their dashboard. The troop/group leader can also upload a team photo to COCO’s troop page.

Custom Troop Dashboard: An ideal vehicle for volunteers to communicate with girls, COCO’s troop page allows volunteers to post messages about the cookie sale to girls and monitor the troop’s progress. Volunteers can help girls set goals and cheer them on!

Page 33: 2016 Troop Cookie Manager Training. Your Area Cookie Manager is: ACM name here ACM phone numbers here ACM email address here Welcome to 2016 Troop Cookie.

With COCOdirect...Consumers can have cookies shipped directly and pay via credit card.

Girls can sell using COCOdirect in 2 ways:1- Using COCOmobile - ABC’s proprietary girl ordering app2- Using COCO Online Marketing - Girls can send an eCard to friends and family that includes a secure link to COCOdirect.

Easy to Use!For sales made through COCOdirect, there’s... NO money collection and NO hand delivery!

Customers can choose from packaging sizes:- An eight-pack sampler that includes one of

each variety- A half dozen of any one variety- A dozen of any one varietyAnd for a limited time only, they can order ABC’s gluten free Trios

Girls with at least 1 online order will receive this Team COCO Patch!

For step by step instructions on how to get set up in COCOdirect, please visit www.abcsmartcookieu.com and click on the Technology Tab, see the flyer on your thumb drive or view the insert in every girl order card.

Page 34: 2016 Troop Cookie Manager Training. Your Area Cookie Manager is: ACM name here ACM phone numbers here ACM email address here Welcome to 2016 Troop Cookie.

This mobile app puts cookie selling right in girls' pockets!

COCOmobile allows girls registered on COCO to set cookie goals, track sales progress, and take orders via an iPhone®, iPod touch®, iPad® or Android device™. Girls can:Set & track goals, View recognitions, identify level achieved, track sales needed for next level & celebrate recognition achievement, Enter & manage cookie orders, View a summary of orders & item totals, Email confirmations to customers for new & updated orders, Share nutritional information & product images with customers when taking orders, Track order payment & delivery status, Export sales data, Automatically sync with online COCO information on abcsmartcookies.com.

For step by step instructions on how to set up COCOmobile, please visit www.abcsmartcookieu.com and click on the Technology Tab.

Page 35: 2016 Troop Cookie Manager Training. Your Area Cookie Manager is: ACM name here ACM phone numbers here ACM email address here Welcome to 2016 Troop Cookie.

How do girls get sales credit for cookies they’ve sold online?

Page 36: 2016 Troop Cookie Manager Training. Your Area Cookie Manager is: ACM name here ACM phone numbers here ACM email address here Welcome to 2016 Troop Cookie.

How does Snap+ show the financial transactions for the orders that

customers bought and paid for online?

Page 37: 2016 Troop Cookie Manager Training. Your Area Cookie Manager is: ACM name here ACM phone numbers here ACM email address here Welcome to 2016 Troop Cookie.

IMPORTANTIn order for each girl to receive the proper

sales credit from any online sales, her name in COCO must match EXACTLY the way it

is listed in SNAP+ (which is the way the name was spelled when the parent registered

the girl).

It’s a good idea to have a troop meeting where all you do is look at your list of girl names in Snap+ and then help each girl set herself up

in COCO. This will prevent any sales from not transferring from the online

site into Snap+.

Page 38: 2016 Troop Cookie Manager Training. Your Area Cookie Manager is: ACM name here ACM phone numbers here ACM email address here Welcome to 2016 Troop Cookie.

Planned Orders

• View the JIT training tutorial posted in Snap+ on Planned Orders 1/8/16• A planned order is when you need to order more cookies after you’ve

received your initial order of cookies. You can order more cookies once a week.

• 6 planned order weeks• First planned order due in Snap+ by Sunday January 17 at 11:59pm• Cookies can be picked up at cupboards, traveling trucks and/or warehouses

beginning January 19, 2016• Troop must place Planned Order in Snap+ by 11:59pm on each Sunday

night to be guaranteed cookies the following week• Troops will receive receipt called M-8 from the delivery agent or cupboard

manager (Save your receipts! The delivery agents put your cookie pickups into Snap after you get them. If they make a mistake in this entry, your receipt is the only documentation you have for us to correct this.)

• Available in case increments only (troops will always place orders in case quantity, be mindful when placing your order in Snap+)

• Step by step instructions for placing a planned order are in your Troop Reference Guide. Video instructions are on ABC Baker’s YouTube channel as well. www.youtube.com/abccouncils

Page 39: 2016 Troop Cookie Manager Training. Your Area Cookie Manager is: ACM name here ACM phone numbers here ACM email address here Welcome to 2016 Troop Cookie.

Planned Orders

• When placing a planned order in Snap+, troops can choose to pick up cookies at a local Cookie Cupboard (often at a volunteers home), a Cookie Warehouse or at a Traveling Truck.• Each Traveling Truck will always come to the same location and on

the same day of the week, HOWEVER, the times may vary slightly due to order quantity. Please check the councils website or your Cookie Sheet in Snap+ (under the messages tab) each Monday for the exact schedule of the traveling trucks for that week.• Once you select your pickup location in Snap+, then you can not

pickup cookies anywhere other than at that location that week. Cupboards and trucks are only stocked with orders that troops placed for those specific locations and no extras.

Page 40: 2016 Troop Cookie Manager Training. Your Area Cookie Manager is: ACM name here ACM phone numbers here ACM email address here Welcome to 2016 Troop Cookie.

During the Sale

• Check your Cookie Sheet in Snap+ frequently for messages. There is often important information under the Messages tab that you need to click on and read. All Just In Time Training links will be posted here also.

Page 41: 2016 Troop Cookie Manager Training. Your Area Cookie Manager is: ACM name here ACM phone numbers here ACM email address here Welcome to 2016 Troop Cookie.

During the Sale

• Please continuously work with the parents of your troop when placing Planned Orders each week. Troops can easily get into problems if they do not communicate with girls and parents regarding amounts of cookies to order. Constant communication with the families about ordering quantities will ensure that they do not over or under order.•

Page 42: 2016 Troop Cookie Manager Training. Your Area Cookie Manager is: ACM name here ACM phone numbers here ACM email address here Welcome to 2016 Troop Cookie.

Initial Payment

• View the JIT training on Financial Transactions & Drafts posted in Snap+ on 2/1/16• 50% of troop’s initial order drafted February 12 Transfers out

to other troops do not affect initial amount due . These are reflected in your final draft amount.• All monies should be deposited into the troop bank account by

Feb. 10• Council will send an email to TCM (contact email MUST be in

Snap+) about a week before the draft to let troop know of amount we are drafting • Check the Troop contact Information section in Snap+ to make

sure you have entered a valid email address and all other contact information. This is very important and one of the first things you need to do when you log into Snap+ for the first time.

Page 43: 2016 Troop Cookie Manager Training. Your Area Cookie Manager is: ACM name here ACM phone numbers here ACM email address here Welcome to 2016 Troop Cookie.

Payment Auto drafting

• The Finance Department will auto draft troop accounts for cookie payments •We will upload troop routing

and account numbers into Snap+, but please double check to make sure yours is correct.• Bank account and routing #’s

are located in Snap+ in the edit troop information section.

Page 44: 2016 Troop Cookie Manager Training. Your Area Cookie Manager is: ACM name here ACM phone numbers here ACM email address here Welcome to 2016 Troop Cookie.

DON’T FORGET…

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Operation Cookie Drop (OCD)

• Troops and girls collect monetary donations which will be used to purchase cookies for our military troops • Great option for customers that don’t want to purchase

cookies but want to support the girl or troop• Troops and girls receive same sales credit and proceeds as

they would for regular box sales without having to deliver a single box of cookies!• Cookies will be delivered to military bases in May• ALL funds a troop receives from a girl

for Operation Cookie Drop MUST BE USED FOR THIS PURPOSE ONLY!!! Girls can not get sales credit for OCD if you do not count their donations toward OCD in Snap+!

Page 46: 2016 Troop Cookie Manager Training. Your Area Cookie Manager is: ACM name here ACM phone numbers here ACM email address here Welcome to 2016 Troop Cookie.

The Buy 5 Program

•Customers that purchase 5 boxes or more (during a single purchase) qualify to win a year’s worth of free Girl Scout cookies•Girl Scouts give qualified customers a Buy 5

Certificate and customers enter themselves into the drawing online•Girl Scout families are eligible to win as well•One winner from each region (6)•Great way to “up-sell” customers that

purchased 3 or 4 boxes•You can use the promotion “5 for $20”

to help upsell your customers

Page 48: 2016 Troop Cookie Manager Training. Your Area Cookie Manager is: ACM name here ACM phone numbers here ACM email address here Welcome to 2016 Troop Cookie.

Snap+ Booth Selection

• View the JIT training on Cookie Booth Scheduler posted in Snap+ on 1/4/16

• Booth selection will begin with one lottery• Once lottery is complete, booth selection will be on

a first come, first serve basis with initial daily limits• Troops can still secure booths that are not listed in

Snap+; called Troop Secured Booths• No limit to the number of booths a troop can select• Troops will receive email booth

confirmations• Real time booth locating for our customers

Page 49: 2016 Troop Cookie Manager Training. Your Area Cookie Manager is: ACM name here ACM phone numbers here ACM email address here Welcome to 2016 Troop Cookie.

Snap+ Booth Locator

•All areas will use the Snap+ Booth Scheduler for the 2016 Cookie Sale

• Great Marketing Tool - All booths (including troop secured) entered into Snap+ are available to the public on the Booth Locator

• Having all booths in the Snap+ Booth Scheduler eliminates the chance of overlapping booths in the same area, shopping center etc…

Page 50: 2016 Troop Cookie Manager Training. Your Area Cookie Manager is: ACM name here ACM phone numbers here ACM email address here Welcome to 2016 Troop Cookie.

Cookie Booths

• Troops should ALWAYS cancel a booth they are unable to host• Safety is a priority at all cookie booths• Cookie booths require a minimum of 2 adults and 2

Girl Scouts (the council can help team up Juliettes for booths)• New! Girl Scout Cadettes and up can have booths

with 1 girl and 1 adult. (Council still recommends 2 adults at all times however)• Troops should remember they are Girl Scouts and

act accordingly at cookie booths when either interacting with the public or other troops.

Page 51: 2016 Troop Cookie Manager Training. Your Area Cookie Manager is: ACM name here ACM phone numbers here ACM email address here Welcome to 2016 Troop Cookie.

Cookie Booths - Etiquette

• Troops should ALWAYS cancel a booth they are unable to host• Customers get frustrated when there is no booth where there

should be one per the Booth Locator• Troops get frustrated when they lose a booth

opportunity because a booth was not cancelled in the Snap+ Booth Locator

• Safety is a priority at all cookie booths• Be on your best behavior at Cookie Booths! This is often the only

time the public sees and interacts with Girl Scouts.

Page 52: 2016 Troop Cookie Manager Training. Your Area Cookie Manager is: ACM name here ACM phone numbers here ACM email address here Welcome to 2016 Troop Cookie.

Bling Your Booth!

• Bling Your Booth is a fun cookie booth contest hosted by GSUSA• Your troop could win $250!!!• Check out this video: https://

www.youtube.com/watch?v=wz7-mf5xNLA• Visit GSUSA’s Facebook page for more details: https

://www.facebook.com/GirlScoutsUSA • Contest begins January 2016

Page 53: 2016 Troop Cookie Manager Training. Your Area Cookie Manager is: ACM name here ACM phone numbers here ACM email address here Welcome to 2016 Troop Cookie.

Important Booth Dates

• Nov 1-Dec 11 Booth Managers secure booths for all troops• December 11 Booth location information due to council• December 12 Troops can secure Troop Secured Booths• January 12-15 Snap Booth Lottery Selection• January 15 Snap Booth Lottery at10am• January 15 First Come, First Serve Booths at 12noon• January 16 Cookie Sale begins• January 16-22 Cookie Sale Walk-About Week• January 16 Troop Secured Cookie Booths begin• January 23 All Cookie Booths begin• March 6 Cookie Sale ends• June 15 No cookie booths allowed after this date

Page 54: 2016 Troop Cookie Manager Training. Your Area Cookie Manager is: ACM name here ACM phone numbers here ACM email address here Welcome to 2016 Troop Cookie.

What is Walkabout Week?

•Walkabout Week is our kickoff for the Cookie Sale•Walkabout Week is January 16-22•Walkabout patch available in the council shops

for purchase. This is not an earned cookie sale recognition.•Troops receive cookies January 9-16•Cookie Booths kick off January 23

Page 55: 2016 Troop Cookie Manager Training. Your Area Cookie Manager is: ACM name here ACM phone numbers here ACM email address here Welcome to 2016 Troop Cookie.

Walkabout Terminology

• Walkabouts - When a Girl Scout(s) or Girl Scout troop map out a neighborhood and then walk the neighborhood selling cookies door-to-door in a residential area with adult supervision. • Rolling Sale - Putting cookies in a wagon and doing direct sales to

customers in residential areas with adult supervision. • Cookie Stand - This is a “lemonade” type stand a Girl Scout can

set up on her own property (i.e., in front of her house) to sell cookies as her home owners’ association permits.• Caravan - When Girl Scouts go door-to-door in a residential

area while the supervising adults follow in a car with the cookies.

Page 56: 2016 Troop Cookie Manager Training. Your Area Cookie Manager is: ACM name here ACM phone numbers here ACM email address here Welcome to 2016 Troop Cookie.

Walkabout FAQs

• Can I have a Rolling Sale, Walkabout, or Caravan in a shopping center, park or other public area? • No. In order to maintain good relationships with

property managers, stores, and to be fair, only booth sales are allowed in non-residential areas. All booth sales must be coordinated through your Booth Manager.

• Can we do a Rolling Sale, Walkabout, or Caravan as a troop at one of our meetings? • Yes! What a fun outing for your troop and a great way

to help girls reach their goals!

• Can we do a Walk-About, Rolling Sale, Cookie Stand, and Caravan as a family? • Yes! Girl Scouts embraces family involvement.

Page 57: 2016 Troop Cookie Manager Training. Your Area Cookie Manager is: ACM name here ACM phone numbers here ACM email address here Welcome to 2016 Troop Cookie.

END OF SALE

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Transfers

• View the JIT training on Transfers posted to Snap+ on 1/18/16 • Troops can transfer cookies to each other in box

increments•Will transfer credit for sales and responsibility for payment

(credit shows at end of sale not initial payment)• Use receipt books to document transfers• Always get signatures from both troops on the receipt• Troop that transfers cookies OUT enters transaction in

Snap (Snap will automatically send an email to both troops when a troop to troop transfer is initiated)• Do not need to turn in transfer receipts unless there is a

problem

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End of the Sale

View the JIT training on Closing Out Your Sale/Final Steps posted to Snap+ 2/22/16

Complete all your troop to troop AND troop to girl transfers by March 11th

YOU MUST Create your troops Recognition Order by March 11th and check for accuracy before submitting- remember, each transfer you do to your girls affects your recognition order. If you do not create a recognition order for your troop, no recognitions will be ordered for any of the girls in your troop. You must physically create the order in Snap+. Snap+ will auto-populate the order based on each girls actual cookie sales.

Have all funds deposited in your council approved troop bank account BEFORE March 18 for the final draft- March 15th is a good date to have funds deposited by to guarantee availability

Meet with ACM by March 18 to turn in any debt issues you have with parents

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RECOGNITIONS

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End of Sale Recognitions

• Based on girls’ total sales as entered in Snap+ by the TCM• If sales are not entered correctly and all transfers have

not been made, then girls will not receive credit for the correct recognitions• TCMs create recognition order in Snap+ (automatically

populated once you create the order)• Please distribute recognitions to girls by the end of May• Recognition issues (missing, broken, etc.) must be

reported to your ACM when you pick them up• Uncollected patches and recognitions will be returned to

the council by June 15- you will have to make an appointment to pick them up

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End of Sale RecognitionsDoor Hanger Memo Board

50 + BoxesJournal with Chromastix125+ Boxes

Theme T-Shirt255 + Boxes

Diva Pin and/or Dangler275+ Boxes

Hedgehog Lip Gloss 200+ Boxes

6-n-1 Scarf300+ Boxes

End of Sale RecognitionsRecognitions are cumulative!

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Cross Body Bag, Mix-not-Match EarringsSuperstar Destinations

500+ Boxes

Beach Towel, Hedgehog Pillow & Foldable Sunglasses

900+ Boxes

Lunch Cooler & Sport Bottle

600+ Boxes

Small Plush Hedgehog

400+ Boxes

Theme Hoodie800+ Boxes

Large Plush Hedgehog700+ Boxes

End of Sale Recognitions

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Duffle Bag & Fitbit1,000- 1,499 Boxes

Kindle Fire1,500- 1,999 Boxes

GoPro Hero Camera2,000- 2,499 Boxes

Beats Headphones2,500-2,599 Boxes

iPad Mini3,000-3,499 Boxes

Apple Watch Sport3,500 + Boxes

End of Sale Recognitions

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Theme Participation Patch

15 + boxes

Super Patch500+ boxes

Achievement Bar150+ boxes

Goal Getter PatchEnter your goal by

January 31

Operation Cookie DropTurn in donations for15+ boxes of cookies

($52.50 or more)

Online Marketing PatchSend 15+ online orders

Get at least 1 online order through COCOdirect

End of Sale Recognitions

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• Girls and sisters that sell 500+ boxes are eligible• Girls earn points on a sliding scale based on box

sales• Girls can “shop” for prizes ranging from free

movie tickets to theme park admission tickets• Cookie Dough is one of the Superstar Destinations

(download Superstar Destinations Brochure from council Web site)• Parents submit online Superstar Destinations

Request by April 1• Tickets, etc. mailed by first week of June

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•Girls that have sold 5,000 boxes or more with the council •They will receive a special plaque, business

cards and other gifts as well as a letter of recommendation from our CEO, Lisa Jones (usually in August of each year)•Recognition in the CookieGram the following

year

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Definition of a “Selling” Girl

Any girl with any transaction in her name in Snap+ will be automatically calculated as a selling girl. This is reflected in the

Troop Balance Summary report. Registered Girls that are not selling will NOT count towards your box per girl average.

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The Box-Per-Girl Average

The number of boxes received by the troop divided by the number of selling girls

Example: Troop sold 200 cases with 13 girls selling

200 x 12(number of boxes in a case) = 2,400 boxesdivided by 13 girls = 185 BPG average

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Troop Proceeds

New this year! We now have a tiered level troop proceeds plan that is based solely on the troops box-per-girl average. No more bonus plan requirements- just sell more and earn more! (Snap+ will automatically reflect the correct proceeds plan at the end of the sale, based on the troops overall box-per-girl average.)

Box-per-girl average Proceeds Rate

1-149 $0.50

With All 150-249 $0.58

Recognitions 250-349 $0.60 350+ $0.63

1-149 $0.55

Patches Only 150-249 $0.63

250-349 $0.65

350+ $0.67

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Prevent Parent Collection Issues•Make sure parents sign G-1 Permission and

Responsibility Form•Get signatures on G-2 Cookie Receipt EVERY

TIME cookies are distributed•Collect payments at each meeting, or more

often is even better (at least once a week)• Limit number of boxes given to girls and collect

payment before distributing more cookies•Be organized and get everything signed off on

and you’ll be in great shape!

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Uncollected Cookie Money

•Obtain T-5 Outstanding Balance form from your ACM or on council’s website•Enclose documentation (cancelled checks,

receipts, etc.)•Provide as much contact information as possible

about debtor•Turn in anybody who owes your troop by March

18– even if you think they’ll pay soon

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Preventing Troop Collection Issues

• Order only as many cookies as you need to fill orders or for one week at a time• Retain receipts for every cookie transaction• Check Snap+ frequently- look at your transfers for

accuracy• Collect cookie payments from girls frequently (at least

once a week!) and deposit money in troop account immediately• Never deposit cookie money into a personal

account•Maintain detailed records of troop cookie

deposits (who, what, when)

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Where to go for information

• Just In Time Training links posted on Snap+• Area Cookie Manager• Regional Cookie Manager• ABC Bakers Web site: www.abcsmartcookieu.com and

abcsmartcookies.com• Girl Scouts – NC Coastal Pines site: www.nccoastalpines.org• ABC Bakers You Tube site (for snap instructional videos):

www.youtube.com/ABCCouncils• Your home screen in Snap+

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2016 Regional Managers

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RCM Contact Info

AnneMarie Sapko (West): [email protected]

Brigette Smith(North West): [email protected]

Sue McClain (South West): [email protected]

Donna Hayes (Central): [email protected]

Donna Scheck (South East): [email protected]

Dana Andrews (North East): [email protected]

Michelle Edgar (New Troops): [email protected]

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Thank you for your time and attention, and thank you for helping your girls meet their

financial goals in the 2016 Cookie Sale Program!