2016 Prospectus - RBA · 2016 Prospectus Certified Islamic Retail Banker RETAIL BANKING ACADEMY...

2016 Prospectus

www.retailbanking-academy.org

Certified Islamic Retail Banker

RETAIL BANKINGACADEMY

Empowering Bankers. Serving People.

®

CIRB Prospectus / 2

The Retail Banking Academy® believes that retail banking should be a recognised profession like accountancy and law

• provides a comprehensive body of knowledge in support of the mission to professionalise retail banking

• has been designed by industry practitioners

• is principles-based

• has been independently, internationally accredited

• is supported by a rigorous assessment process that also tests the application of knowledge

The RBA offers the only international qualification in retail banking that:

RETAIL BANKINGACADEMY®

CIRB Prospectus /3

Michael Lafferty and Dr Abdul Rahman present Philip King, head of retail banking at Abu Dhabi Islamic Bank with his honorary membership.

Promoting Islamic retail banking excellence

A Certified Islamic Retail Banker will be able to:• understand customer psychology and build enduring and

profitable relationships with customers

• motivate and engage staff – which is critical to exceeding customer expectations

• deliver excellent service that will delight the customer

• analyse product profitability in order to focus on optimal value creation

• assess and manage the bank’s risks

• have an understanding of key value drivers, KPIs and financial reports

Unique benefits of our programme:• allows for practical implementation to achieve real

improvement at an operational level and achievement of profitable growth

• provides participants with a sound knowledge base and the tools to improve results significantly

• allows measurement of return on investment

• provides candidates with a common body of knowledge leading to improved communication and faster learning

• provides the tools to improve overall employee engagement

CIRB Prospectus / 4

Imagine a world where...

© The Economist Newspaper Limited, London (May 2012)

Sources: World Bank; Oliver Wyman

51

55

43

37

447054

63

No data

0.0-9.9

10.0-19.9

20.0-29.9

30.0-39.9

>40.0

WORLDTOTAL

($3.4 trn)

ASIA

MIDDLEEAST

EASTERN EUROPE

WESTERNEUROPE

AFRICALATIN

AMERICA

NORTHAMERICA

Number of retailbank branchesPer 100,000 peopleLatest available

Retail banking revenueBy region, % of total

Wholesale bankingGlobal return on equity, %

2002 2003 2004 2005 2006 2007 2008 2009 2010 2011

310 17 17 20 25 -25 18 13 8


CIRB Prospectus /5

Imagine a world where...Retail bankers are trusted professionals.They are professionally educated, have passed challenging examinations and keep up to date through continuing professional education programmes

Retail bankers are dedicated to doing what is best for clients.Bank staff are well-educated and rewarded for the quality of service they provide over time

Retail bankers abide by a strict code of ethics.They place the interests of the customer before their own interests

This customer-oriented professional approach to retail banking is what the Retail Banking Academy® believes in.

It is not a distant dream for a sector that has yet to develop – retail banking is already the main source of bank profits in most countries, as The Economist explained in its May 2012 Retail Renaissance survey

Retail banking is the future – and the RBA is dedicated to making it an admired and respected profession of international repute.

CIRB Prospectus / 6

WHAT IS THE RBA?


CIRB Prospectus /7

The Retail Banking Academy® was founded in London in 2011 to educate retail bankers around the world to a high professional standard. It is the only educational and professional academy exclusively dedicated to retail banking anywhere in the world. Banking has been through a tumultuous time over the past decade as a result of sharp practices and shady dealings. The RBA will develop bankers who can rebuild trust and form profitable, long-term relationships with their customers. It will teach retail bankers not just the skills, but the values behind ethical and profitable banking.

We expect our members to subscribe to the following core values, which are also our teaching values:

• We treat customers and colleagues with respect, fairness and transparency

• We are innovative, creative and always open-minded

• We provide high quality customer care and excellent execution of our programmes

• We are driven and have passion for our mission to professionalise retail banking

In the 1980s, Lafferty Group had the pleasure of working with the late Dr Stefan W. Kaminsky, the founder of KKB Bank in Düsseldorf – the world’s first for-profit consumer-only bank. Together, they published the management report Beyond Retail Banking, possibly the most important treatise on retail banking ever to be written.

This report – now updated under the title Real Banks for Real People: A Roadmap to Managing a Retail-Only Bank – is an important source for the basic concepts taught by the RBA.

The Retail Banking Academy® has been founded with the objective of playing a leading role in the development and professionalisation of consumer-oriented retail banking across the world.

CIRB Prospectus / 8

Clearly this is more than just an ordinary academic training programme, but rather more practical and focused on the issues we face as a retail bank.

Islamic Retail Banking I

Executive ManagerConsumer Banking, Gulf Bank, Kuwait

“”

Islamic Retail Banking I is designed to introduce the theoretical and practical core competencies that are required for success in Islamic Retail Banking.

Ethics andCompliance

Effective Sales Management

Islamic Retail Banking Products

Operations I

Principles of Islamic Retail Banking

Customer Service Quality

Channels in Islamic Retail Banking

Risks in Islamic Retail Banking

Islamic Financial Services Marketing

Relationship Management


CIRB Prospectus /9

Islamic Retail Banking I modules

101 Ethics and ComplianceThis module deals with Islamic Law and Ethics,

including the laws governing financial transactions

and contracts. It describes in detail Sharia-

compliance as well as anti-money laundering (AML)

and counter-terrorist financing (CTF) and associated

issues of KYC policies (CDD and PEPs).

102 Principles of Islamic Retail BankingThis module covers the foundations of Islamic Retail

Banking including the key Sharia prohibitions (riba,

gharar, maysir and non-halal). Models of financial

intermediation (e.g. two window models, two tier

mudaraba and the wakala (agency) model) are

considered. The information content of Islamic

banking financial statements is discussed including

the dominance of ijara and murabaha on the

asset side and customer/investor deposits on the

liability side of the balance sheet. An introduction

to the role of shareholder equity (tier 1 capital) and

sukuk (additional tier 1 capital) is presented. Some

banking metrics such as ROE, the ratio of customer

financing to customer deposits and cost income

ratio (i.e. cost efficiency ratio) are discussed.

103 Islamic Retail Banking ProductsThis module covers the main categories of financial

products in institutions that offer Islamic financial

services (IIFS). These are: Islamic banking products

(e.g. mudaraba, musharaka, murabaha, ijara, salam

and istisna); products in Islamic money markets (e.g.

Islamic CDs, collateralised murabaha); products in

Islamic capital markets (e.g. sukuks) and products in

Islamic insurance markets (e.g. takaful).

104 Channels in Islamic Retail BankingThe development of traditional retail banking

channels, customer choices, technological

advancement and the importance of multichannel

management are analysed in this module.

105 Islamic Financial Services MarketingThis module provides an overview of key marketing

principles and processes, their practical application

in retail banking and the importance of a customer-

centric marketing approach.

106 Effective Sales ManagementThis module identifies key factors for success when

selling in financial services; meeting customer

needs as well as achieving your company’s financial

goals.

107 Customer Service QualityThe fundamentals of customer service quality

are determined here, including its relationship to

customer loyalty and the resolution of customer

service failures via a GAPs model.

108 Operations IThis module identifies the sources of operational

risk and techniques to ensure the effective

management of retail banking processes, including

queuing theory, Little’s Law and the Pareto

Principle.

109 Risks in Islamic Retail BankingThis module covers conventional Basel III risks,

i.e. credit, operational, business and liquidity risks.

It also examines risks that are unique to Islamic

Banking, i.e. Sharia compliance, equity investment,

rate of return, displaced commercial, withdrawal

and fiduciary risks. The module concludes with a

discussion of the role of Profit Equalisation Reserves

and Investment Risk Reserves.

110 Relationship ManagementThis module demonstrates that the bases of an

optimal long-term bank-customer relationship

is one which serves the long-term needs of

the customer - and also serves the long-term

profitability of the bank, as a result.

CIRB Prospectus / 10

Islamic Retail Banking II focusses on the issues that are encountered when leading people and departments.

Direct Marketing

Performance Management

Wealth Management

Treasury Management for

Islamic Retail Banks

Effective Product Portfolio Management

Specialised Activities in Islamic Corporate Banking

People Management

Risk Management

Customer Care

Financial Management

Islamic Retail Banking II


CIRB Prospectus /11

Islamic Retail Banking II modules

201 Direct MarketingThis module outlines all the requirements for

successful direct to consumer marketing, from

online marketing, including mobile to measuring

ROI for email marketing. It covers the 7Cs approach

to web design and social media, including the

Social Influence Marketing score. More traditional

offline direct marketing channels are incorporated,

including calculating ROI for direct mail.

202 Effective Product Portfolio ManagementThe fundamental approaches to managing

portfolios are outlined here, including how to

streamline the bank’s existing portfolio and how to

enhance the product life cycle for existing products

which will also include the role of apps. Finally, the

Sharia-compliant New Product Approval process is

detailed.

203 Wealth ManagementAn overview of the concept of wealth in Islamic

Banking, including the issues in wealth management

and wealth creation is provided in this module.

It also looks at real estate investment and Sharia-

compliant funds. There’s a comparison of the S&P

Sharia Index and the S&P 500 Index.

204 People ManagementThis module emphasises the people business side

of Islamic Retail Banking, covering Human Resource

Management, HRM, and financial performance,

including the role of employee engagement.

There’s an in depth look at compensation and

reward systems, alongside talent management and

employee engagement.

205 Customer CareThe commitment to customer care is an

organisational priority covered in this module. It

analyses the customer-focussed value proposition,

employee engagement within the culture of

customer care, including the 3E model of employee

development. Finally it examines the trust in

customer-bank interactions.

206 Performance ManagementThis module considers performance management

and measures for long term value creation. It details

approaches to people performance management,

managing divisional performance and the creation

of a typical bank branch management dashboard.

207 Specialised Activities in Islamic Corporate BankingThis module covers the various types of corporate

banking finances, including syndicated financing,

project and structured finance and export and trade

finance including letters of credit.

208 Treasury Management for Islamic Retail BanksAn overview of the different facets of treasury

management is covered in this module, from

placing and borrowing funds to customer-related

FX transactions. It examines the predominance of

Sharia Board’s approvals and the role of wakala and

murabaha as liquidity management tools. And it

covers how to hedge balance sheet exposure and

theory and practice of funds transfer pricing.

209 Risk ManagementThe fundamental principles for managing risk

are provided in this module, covering credit risk,

operational risk, including Sharia-compliance risk,

market risk and liquidity risk.

210 Financial ManagementFinancial analysis around key banking metrics, i.e.

analysis of the balance sheet, the income statement

and the cash flow statement are covered in this

module. It uses the CAMELS model to show how to

calculate common Islamic Retail Banking accounting

ratios.


Maher Mohammad OthmanOperations Manager, Abu Dhabi Islamic Bank, UAE

The instructor was very knowledgeable and explained all the program topics in a really clear way. I really enjoyed the modules covering customer service quality, Islamic bank accounting statements, and ethics and compliance.

“”

Islamic Retail Banking III develops and enhances the skills and capabilities required to run strategic business units of Islamic Banks

Leadership in Islamic Retail Banking

Corporate Governance and Ethics

OperationalExcellence in Islamic

Retail Banking

Risk and Capital Management

Business Strategies for Islamic Retail

Banking

Achieving Profitable Growth

Brand ManagementIslamic Retail Banking III


CIRB Prospectus /13

301 Leadership in Islamic Retail BankingSeveral models of leadership are presented in this module, and it proposes that principled leadership is the most appropriate. In addition, it covers ethical stance and authenticity and the science of persuasion. The role of emotional intelligence in choosing a principled leader, the 4E+P model and cross-cultural sensitivity in leadership are also examined.

302 Business Strategies for Islamic Retail BankingThis module considers developing and executing business strategies, covering how to execute plans effectively. It includes the bank’s appetite for risk, PEST and SWOT analysis and the fundamental role of the ANSOFF matrix.

303 Achieving Profitable GrowthStrategic alternatives for achieving profitable growth are examined here, from identifying success factors for enhancing existing products in existing and new channels to determining new market segments for

existing products and channels and measuring success. Additionally it covers identifying new products for new markets and determining the associated risks and success factors for these new ventures.

304 Brand ManagementDefining the bank’s brand, and the associated brand personality is considered in this module, employing the Keller and Berry models of brand management. The role of the employer brand is examined, as well as developing and defining criteria for co-branding opportunities.

305 Corporate Governance and EthicsThis module presents the theories for Sharia Governance, including guidance from BCBS, AAOIFI and IFSB. It examines the role of the Corporate Governance Act and Sharia Risk and Corporate Governance. And finally it determines the shape and the role of the Board of Directors in managing and monitoring the senior management team actions, in line with the code of standards of the Regulator.

306 Operational Excellence in Islamic Retail BankingThis module aligns operational excellence to the bank’s strategy, in conjunction with complexity of omni-channel management. It thoroughly examines customer protection for data management, IT requirements and knowledge silos in a digital world, including possible impediments to excellence. The Gulati 4C model is presented to help manage the reduction of the impact of silo thinking and behaviour.

307 Risk and Capital ManagementAdvanced methods on how to manage risk are covered in this module, including Sharia-compliant hedging and cost reduction structures. The impact of Basel III for Islamic Banks is considered, reviewing capital adequacy, calculation of risk, weighted assets along with the calculation of leverage ratio. An in depth review of IFSB Exposure Draft 15 and pro-cyclicality are also included in this module.

Islamic Retail Banking III modules


BECOMING A CERTIFIEDISLAMIC RETAIL BANKER


CIRB Prospectus /15

CERT

IFIE

D ISLAMIC RETAIL B A

NKER

CIRB

Islamic Retail Banking I

The Retail Banking Academy® is committed to making the Certified Islamic Retail Banker qualification the recognised standard for professional retail bankers worldwide.

Academy certification will send a powerful message to your customers, colleagues and the regulators that you are committed to maintaining the highest standards of professionalism in your work. It will also provide you with an unmatched international network of fellow professionals and an unparalleled research resource that you can access at any time. Achieving Certified Islamic Retail Banker status, and the right to use the CIRB designation, is attained upon successful completion of three programme levels, each culminating in an exam.

We recommend candidates have a bachelor’s, or equivalent degree, or have the equivalent professional work experience accrued prior to enrolment.

RBA worked with the Chartered Banker Institute in the early stages of development to provide an accelerated route to attaining Chartered Banker status for candidates completing studies with us, by way of credit pathways. While RBA does not have a formal relationship with the Institute, RBA candidates may apply directly to the Institute to claim credits.

RBA has signed an MoU with the Institute of Bankers South Africa (IOBSA) whereby IOBSA will undertake an evaluation of the Academy’s credit bearing programmes and award candidates a designation. We have also signed an MoU with the Egyptian Banking Institute (EBI) so as to provide RBA’s exclusive education programmes in retail banking to financial institutions in Egypt as part of EBI Training Programmes. It is our aim to enter into similar arrangements with other such organisations worldwide in pursuit of our mission to promote retail banking as an internationally recognised profession.

ASSO

CIAT

E ISLAMIC RETAIL B A N

KER I

AIRB I

ASSO

CIA

TE

ISLAMIC RETAIL BAN

KER II

AIRB II

Islamic Retail Banking II Islamic Retail Banking III


STUDY ONLINEAT YOUR OWN PACE


CIRB Prospectus /17

The Retail Banking Academy® candidates can start studying towards becoming a Certified Islamic Retail Banker straight away by registering for e-learning via www.retailbanking-academy.org. E-learning is on demand and exam candidates have 13 months to pass the exam from the enrolment date. Learning outcomes are assessed through a final examination at each of the three levels of the curriculum. The RBA delivers computer-based examinations at secure, high-quality examination centres worldwide.

Benefits of studying online

• Ensures that you can build your study timetable around your existing busy work schedule.

• Course content is delivered through interactive scenario-based activities that allow you to consider realistic situations found in the workplace.

• Each module allows you to check your understanding of the content by completing the ‘knowledge check’.

• Support is available from the RBA staff via email at any stage throughout the programme.

Study materials

When you register on the RBA online study platform, you gain access to materials designed to guide you successfully through the programme, including:

• Course materials and module presentations• Scorable self-assessment content• Exam preparation sessions• Sample exam questions

Adaptive learning

The RBA’s adaptive e-learning curriculum offers a self-paced, interactive learning journey that continually matches the level of difficulty to participants’ proficiency levels, promoting skill-building and muscle memory through repeated exercises and mini-scenarios.

Our online curriculum is an immersive experience using mechanics and motivational techniques, so candidates actually enjoy the learning journey. Plus, we deliver game-changing analytics on what aspects of the curriculum candidates do or do not understand.

2016 Exam Schedule

22 February – 08 March 19 September – 30 September19 May – 03 June 21 November – 02 December


BESPOKE ANDBLENDED LEARNING


CIRB Prospectus /19

Blended Learning

A blended learning programme is where part of the course is delivered through the classroom and is supplemented with e-learning.

The RBA works with your bank to deliver a tailored blended learning programme by:

• Establishing the best blend of e-learning and classroom learning.

• Coordinating with and complementing existing training initiatives to avoid duplication.

• Providing feedback mechanisms on results.

In-house Programmes

In-house programmes can be tailored to your unique requirements, depending on the size of the organisation and the number of candidates you wish to put through the RBA.

Bespoke Programmes

Bespoke programmes can be uniquely tailored to your requirements. They are specially designed for executive-level retail bankers, exploring current and strategic issues through a combination of high-level discussions, case studies and our exclusive curriculum. Led by RBA’s most senior faculty members, participants on the course will be able to gain a new understanding of global best practices in retail banking.

Programme participants will receive:

• Course material delivered by retail bankers with more than 20 years’ industry experience.

• An Executive Education Certificate – RBA’s formal recognition of commitment to continuous learning and professional development.

• Forty hours’ worth of credits towards a Continuous Professional Development Programme.

• An annual subscription to the monthly RBA Insights magazine featuring articles that interpret and analyse trends in retail banking worldwide.

For further information on how we can tailor a programme to your bank’s needs, please contact RBA directly at: [email protected]


Board Directors

Academic Excellence

Michael Lafferty founded the Lafferty Group in 1981 when he left the Financial Times, where he had been responsible for coverage of the banking industry. A chartered accountant and fellow of the Institute of Chartered Accountants in England and Wales, he previously worked on the paper’s LEX team, the City Desk and had been an accountancy correspondent. The Lafferty Group has come to occupy a pre-eminent position in the international financial services industry, providing the industry with education, research and intelligence, and councils. Michael is RBA’s Chairman.

Dr Abdul Rahman is RBA’s Academic Director and oversees the quality and standards of all course materials. He is a former full professor of economics and finance and Telfer teaching Fellow at the Telfer School of Management, University of Ottawa. He was previously Associate Dean at what is now the John Molson School of Business, Concordia University in Montreal. Dr Rahman has been published in several times in journals, including the Journal of Banking and Finance, Journal of Asset Management, Journal of International Financial Markets, Institutions and Money and Journal of Financial and Quantitative Analysis. He regularly consults for global financial institutions in retail banking, commercial banking, asset management and life insurance.

Evelyn Hunter-Jordan is chief executive officer of the Retail Banking Academy®. A former ballet entrepreneur and classical ballet dancer, she joined Lafferty Group in 2007. From an initial role as assistant to the chairman, she became Lafferty Group general manager in 2008 and has played a major role in the development of the Retail Banking Academy.

Garry Marsh has over 40 years’ experience in the retail banking industry, 35 of them with Barclays. He worked in the UK for 23 years to 1994, since when he has been primarily in Africa and the Middle East. He has specialised in retail banking since 1986 including executive responsibility at Country, Regional and Pan-Africa levels. Garry also had credit card issuing and card acquiring responsibility as Africa Director for Barclaycard International. Since retiring in 2012, Garry has kept busy with various consulting contracts and Non-Executive Director roles, including the Retail Banking Academy®.


CIRB Prospectus /21

Awarding Organisation

Norman Gealy chairs the RBA Awarding Organisation. He has specialised in educational measurement since graduating in Experimental Psychology from Oxford University in 1975. He worked at US based The Psychological Corporation and City and Guilds in the UK, before setting up an independent consultancy. His main fields of work have been vocational and professional qualifications for accountancy bodies and the finance sectors. He worked directly for the UK Government to help develop the framework by which all English qualifications were regulated from 2004, and also in an agent in the provision of oversees consultancy. He continues to help develop new professional qualifications in facilities and project management, as well as contributing to national qualification policies.

Ian Lindsey is a professionally qualified bank director with direct experience of lending, risk management, compliance and corporate governance. He has been a senior independent non-exec director at Vanquis Bank Ltd since 2002, where he chairs the audit, risk, remuneration and compliance committees of the board. His career in banking progressed from branch banking to MD of investment bank Robert Fleming & Co Ltd and a directorship of the Fleming funds management subsidiary Save & Prosper Group for over a decade. Since retirement, Ian has held several non-exec directorships within finance and telecomms sectors. His charitable activities extend to the councils of the Chartered Institute of Bankers and Nottingham University, the board for NAAFI and the Royal British Legion boards.

Godfrey Banks has an interesting blend of experience in retail banking and awarding body organisations and the English regulator of qualifications, Ofqual. After graduating from London University, Godfrey joined Midland Bank (HSBC) in the bank’s planning division, rolling out the first branch credit-scoring system. He then worked for the London Chamber of Commerce where he took charge of the operational side of their awarding body. After two years, Godfrey joined the British Government’s Qualifications and Curriculum Authority, the forerunner of Ofqual.

Heward Simpson is a qualified Chartered Accountant and spent several years working in the telecommunications and food sector industries. In 1986 he joined the Institute of Chartered Accountants in an assessment development role. During this time, Heward conducted several World Bank projects as an expert in syllabus and assessment design, including curriculum benchmarking and assessment development and redesign of programmes of theoretical learning and work experience for bodies in Bangladesh, Sri Lanka and Ghana. He was responsible for producing exam papers and managed the introduction of objective testing into assessments, the introduction of the pioneering case study examination, and creating new qualifications for the ICAEW portfolio. He now works as an independent educational consultant.


COMPETENCY FRAMEWORKThe Retail Banking Academy®’s purpose is to help consumers optimise their financial situation over their lifetime. The Retail Banking Academy has developed a competency framework to enable organisations in support of this purpose to:

• Develop a defined vision and implementation strategy that gains the commitment and engagement of all employees.

• Implement an ethical values-based culture that is able to deliver excellent customer service• Attract, develop and retain the right people which is a key competitive, sustainable advantage.• Determine the needs and preferences of its customers.• Develop solutions to meet the customer needs.• Enhance the brand and attract customers through effective marketing.• Deliver solutions in a customer friendly/focused way. • Optimise the service culture of the bank.• Achieve operational excellence by applying the principles of organisational effectiveness.• Implement a governance structure that optimally serves all stakeholder interests.• Implement the measures to fulfill prudential responsibilities and sustainability of the bank.• Direct the bank to act within the regulatory constraints of risk management.• Implement management information systems with relevant KPIs to maximise performance.


CIRB Prospectus /23

TESTIMONIALSWhat people are saying about the Retail Banking Academy®

“The RBA programme provided me with access to the latest financial services best practices, with an emphasis on retail banking leadership. All the Retail Banking III modules were highly relevant to me in my current position as the consumer banking head in the bank.”Head of Retail Banking, Maybank, Kuala Lumpur

“Clearly this was more than just an academic or ordinary training programme, rather more practical and focused on the issues we face as a retail bank”Executive Manager - Consumer Banking, Gulf Bank, Kuwait

“It was very exciting and challenging. I gained a lot of experience that allowed me to be promoted from Retail Collection Head to Deputy Retail Credit Head.”Maged Ghali, Deputy Retail Credit Head, Audi Bank, Egypt

“The programme is based on three levels which are a true reflection of the essential skills needed by a retail banker, not only in South Africa, but internationally. For the first time there is a programme which gives an in-depth understanding of how a retail bank should operate and that one of its core values should be the client relationship.”Ingrid Johnson, Group Finance Director, Old Mutual; former Group Managing Executive, Nedbank Retail and Business Banking


MEMBERSHIPBecoming a MemberMembership of the Retail Banking Foundation will send a powerful message to your customers, colleagues and the regulators that you are committed to maintaining the highest standards of professionalism in your work. It will also provide you with an unmatched international network of fellow professionals and an unparalleled research resource that you can access at any time.

Associate MemberAnyone studying for an RBA professional qualification at Islamic Retail Banking I, Islamic

Retail Banking II or Islamic Retail Banking III levels is classed as an Associate Member.

Associates who have passed the Islamic Retail Banking I examination are awarded the status Associate Islamic Retail Banker and are entitled to use the letters AIRB I. Associates who have passed the Islamic Retail Banking II examination may use the letters AIRB II.

MemberThose who have passed examinations at all three levels: Islamic Retail Banking I, Islamic Retail Banking II and Islamic Retail Banking III,

are entitled to use the designation Certified Islamic Retail Banker and the letters CIRB.

FellowFellowships may be granted to Certified Members of good standing who have participated in and annually completed the Continuing Professional Development Programme of the Retail Banking Institute for a minimum of five years. This grade of membership carries the designation of Fellow of Retail Banking Academy and fellows may use the letters FRB.


CIRB Prospectus /25

Professional statusIf you are an Associate Member, AIRB I or AIRB II, Certified Islamic Retail Banker, CIRB or Fellow, FRB, you can use the relevant letters after your name.

Members’ areaYou can access the password-protected Members’ Area on our website to access your online learning materials, enrol for examinations and participate in members’ forums.

Online libraryAccess to our digital library of current and archived research articles and reports. You will also have access to a library of webinars where retail banking experts present and discuss key issues facing the industry.

Continuing Professional DevelopmentYou can take part in our CPD programme to demonstrate that you are keeping your qualification up to date and demonstrating your continued commitment to maintaining the highest standards of professionalism in your work.

Visit www.retailbanking-academy.org for more detailed information or email [email protected] if you have any questions.

BENEFITS OF MEMBERSHIP


FEE STRUCTURE

E-learning fees per candidate for Islamic Retail Banking I and II

1-19 candidates US $99920-100 candidates US $849101-1,000 candidates US $7991,001+ candidates US $699

E-learning fees per candidate for Islamic Retail Banking III

1-19 candidates US $1,29920-100 candidates US $999101-1,000 candidates US $9491,001+ candidates US $849

For more information on the blended learning fees, please email us [email protected]

E-learning

Includes perpetual access to online course materials, a hard copy of the coursebook, exam entrance plus one re-sit.


CIRB Prospectus /27

Retail bankers enrolled on the RBA programmes come from the following organisations:

Abu Dhabi Commercial Bank

Abu Dhabi Islamic Bank

Access Bank

Ace Distributors

Agricultural Development Bank

Ahli Bank

Al Rajhi Bank

AmBank

AmericanExpress

ANZ Bank

Arab African International Bank

Arab Investment Bank

Azania Bank

BancABC

Bank Audi

Bank Boubyan

Bank Mandiri

Bank of Alexandria

Bank of the Bahamas

Barclays Africa

Barclays Bank

CBA Group

Chase Bank

China Foreign Exchange Trading Centre

CIMB Bank

Commercial Bank International

Credit Direct

Credit Europe Bank

Deloitte Advisory

DFCU Group

Diamond Bank

Ecobank Transnational

Enterprise Bank

Erste Bank

Fidelity Bank

First City Monument Bank

Guaranty Trust Bank

ING

Invest Bank

Keystone Bank

Linghang Wealth Management

Lloyds

MCC Finca

National Australia Bank

National Bank of Abu Dhabi

National Bank of Canada

National Bank of Egypt

National Bank of Kuwait

Nedbank

NIC Bank

OCBC Bank

One Stop Money Manager

Post Office

Raiffeisen Bank

RAK Bank

Royal Bank of Canada

Santander UK

Saudi Investment Bank

Scotiabank

Skye Bank

SNS Reaal

Société Générale

Standard Chartered Bank

Sterling Bank

Sucorinvest Central Gani

The United Bank

Trade and Development Bank of Mongolia

Unibank

United Bank for Africa

United Overseas Bank

Visa Inc

Woolworths Financial Services

Xac Bank


RETAIL BANKINGACADEMY

Empowering Bankers. Serving People.

®

One Lyric Square, London, W6 0NB www.retailbanking-academy.org

2016 Prospectus - RBA · 2016 Prospectus Certified Islamic Retail Banker RETAIL BANKING ACADEMY...

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