2016 HCMS Physician Satisfaction Survey - Harris … HCMS Physician Satisfaction Survey Overall...
Transcript of 2016 HCMS Physician Satisfaction Survey - Harris … HCMS Physician Satisfaction Survey Overall...
![Page 1: 2016 HCMS Physician Satisfaction Survey - Harris … HCMS Physician Satisfaction Survey Overall Satisfaction Ratings by Hospital Net Satisfaction: Very Satisfied = 100%, Somewhat Satisfied](https://reader031.fdocuments.net/reader031/viewer/2022021819/5ac188957f8b9a433f8cf792/html5/thumbnails/1.jpg)
2016 HCMS Physician Satisfaction Survey
Overall Satisfaction
Ratings by Hospital
Net Satisfaction: Very Satisfied = 100%, Somewhat Satisfied = 75%, Neutral = 50%, Somewhat Dissatisfied = 25%
© Gelb Consulting
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2016 HCMS Physician Survey
Page 2 © Gelb Consulting
87%
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Please rate your OVERALL satisfaction with each hospital listed
Net Satisfaction
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2016 HCMS Physician Satisfaction Survey
Quality of Medical Care
Ratings by Hospital
Net Satisfaction: Very Satisfied = 100%, Somewhat Satisfied = 75%, Neutral = 50%, Somewhat Dissatisfied = 25%
© Gelb Consulting
![Page 4: 2016 HCMS Physician Satisfaction Survey - Harris … HCMS Physician Satisfaction Survey Overall Satisfaction Ratings by Hospital Net Satisfaction: Very Satisfied = 100%, Somewhat Satisfied](https://reader031.fdocuments.net/reader031/viewer/2022021819/5ac188957f8b9a433f8cf792/html5/thumbnails/4.jpg)
2016 HCMS Physician Survey
Page 4 © Gelb Consulting
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Policies/systems good at preventing errors
Net Satisfaction
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2016 HCMS Physician Survey
Page 5 © Gelb Consulting
87%
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Reporting medical errors encouraged
Net Satisfaction
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2016 HCMS Physician Survey
Page 6 © Gelb Consulting
85%
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Mistakes led to positive changes
Net Satisfaction
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2016 HCMS Physician Survey
Page 7 © Gelb Consulting
87%
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Safety/quality data reported to physicians
Net Satisfaction
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2016 HCMS Physician Survey
Page 8 © Gelb Consulting
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Adequate supplies/equipment
Net Satisfaction
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2016 HCMS Physician Survey
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Adequate nurse staffing levels
Net Satisfaction
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2016 HCMS Physician Survey
Page 10 © Gelb Consulting
87%
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Quality of nursing staff
Net Satisfaction
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2016 HCMS Physician Survey
Page 11 © Gelb Consulting
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Quality of other support staff
Net Satisfaction
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2016 HCMS Physician Survey
Page 12 © Gelb Consulting
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Communication about compliance with standards
Net Satisfaction
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2016 HCMS Physician Survey
Page 13 © Gelb Consulting
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Impact of formularies on quality care
Net Satisfaction
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2016 HCMS Physician Survey
Page 14 © Gelb Consulting
84%
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Adequate physician input into quality measures
Net Satisfaction
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2016 HCMS Physician Survey
Page 15 © Gelb Consulting
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Availability/effectiveness of case management
Net Satisfaction
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2016 HCMS Physician Survey
Page 16 © Gelb Consulting
85%
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Patients discharged at appropriate time
Net Satisfaction
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2016 HCMS Physician Satisfaction Survey
Hospital Policy
Ratings by Hospital
Net Satisfaction: Very Satisfied = 100%, Somewhat Satisfied = 75%, Neutral = 50%, Somewhat Dissatisfied = 25%
© Gelb Consulting
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2016 HCMS Physician Survey
Page 18 © Gelb Consulting
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Referrals (patient distribution)
Net Satisfaction
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2016 HCMS Physician Survey
Page 19 © Gelb Consulting
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Leadership opportunities
Net Satisfaction
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2016 HCMS Physician Survey
Page 20 © Gelb Consulting
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Sense of collaboration and respect
Net Satisfaction
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2016 HCMS Physician Survey
Page 21 © Gelb Consulting
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Clinical autonomy
Net Satisfaction
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2016 HCMS Physician Survey
Page 22 © Gelb Consulting
90%
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Refer patients to physician/facility of choice without retribution
Net Satisfaction
![Page 23: 2016 HCMS Physician Satisfaction Survey - Harris … HCMS Physician Satisfaction Survey Overall Satisfaction Ratings by Hospital Net Satisfaction: Very Satisfied = 100%, Somewhat Satisfied](https://reader031.fdocuments.net/reader031/viewer/2022021819/5ac188957f8b9a433f8cf792/html5/thumbnails/23.jpg)
2016 HCMS Physician Survey
Page 23 © Gelb Consulting
84%
83%
81%
81%
80%
80%
80%
79%
79%
78%
78%
77%
75%
74%
74%
73%
73%
71%
70%
70%
69%
68%
68%
68%
66%
66%
65%
64%
61%
60%
60%
58%
57%
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University of Texas MD Anderson Cancer Center
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Provide feedback on policies without retribution
Net Satisfaction
![Page 24: 2016 HCMS Physician Satisfaction Survey - Harris … HCMS Physician Satisfaction Survey Overall Satisfaction Ratings by Hospital Net Satisfaction: Very Satisfied = 100%, Somewhat Satisfied](https://reader031.fdocuments.net/reader031/viewer/2022021819/5ac188957f8b9a433f8cf792/html5/thumbnails/24.jpg)
2016 HCMS Physician Survey
Page 24 © Gelb Consulting
78%
77%
75%
75%
74%
74%
74%
74%
73%
73%
73%
72%
71%
68%
68%
66%
66%
65%
65%
64%
64%
63%
63%
63%
61%
59%
59%
59%
55%
54%
54%
53%
51%
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Responsiveness to your feedback on policies
Net Satisfaction
![Page 25: 2016 HCMS Physician Satisfaction Survey - Harris … HCMS Physician Satisfaction Survey Overall Satisfaction Ratings by Hospital Net Satisfaction: Very Satisfied = 100%, Somewhat Satisfied](https://reader031.fdocuments.net/reader031/viewer/2022021819/5ac188957f8b9a433f8cf792/html5/thumbnails/25.jpg)
2016 HCMS Physician Satisfaction Survey
Administration
Ratings by Hospital
Net Satisfaction: Very Satisfied = 100%, Somewhat Satisfied = 75%, Neutral = 50%, Somewhat Dissatisfied = 25%
© Gelb Consulting
![Page 26: 2016 HCMS Physician Satisfaction Survey - Harris … HCMS Physician Satisfaction Survey Overall Satisfaction Ratings by Hospital Net Satisfaction: Very Satisfied = 100%, Somewhat Satisfied](https://reader031.fdocuments.net/reader031/viewer/2022021819/5ac188957f8b9a433f8cf792/html5/thumbnails/26.jpg)
2016 HCMS Physician Survey
Page 26 © Gelb Consulting
90%
89%
88%
86%
85%
85%
83%
83%
83%
83%
81%
80%
80%
79%
79%
79%
78%
78%
78%
76%
76%
76%
75%
75%
72%
71%
70%
70%
69%
69%
66%
64%
63%
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Ease of admitting patients
Net Satisfaction
![Page 27: 2016 HCMS Physician Satisfaction Survey - Harris … HCMS Physician Satisfaction Survey Overall Satisfaction Ratings by Hospital Net Satisfaction: Very Satisfied = 100%, Somewhat Satisfied](https://reader031.fdocuments.net/reader031/viewer/2022021819/5ac188957f8b9a433f8cf792/html5/thumbnails/27.jpg)
2016 HCMS Physician Survey
Page 27 © Gelb Consulting
89%
85%
85%
83%
82%
79%
79%
78%
78%
78%
77%
76%
75%
75%
74%
74%
74%
73%
73%
73%
70%
70%
69%
69%
66%
65%
64%
64%
63%
61%
60%
60%
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Ease of scheduling patients
Net Satisfaction
![Page 28: 2016 HCMS Physician Satisfaction Survey - Harris … HCMS Physician Satisfaction Survey Overall Satisfaction Ratings by Hospital Net Satisfaction: Very Satisfied = 100%, Somewhat Satisfied](https://reader031.fdocuments.net/reader031/viewer/2022021819/5ac188957f8b9a433f8cf792/html5/thumbnails/28.jpg)
2016 HCMS Physician Survey
Page 28 © Gelb Consulting
89%
86%
84%
84%
81%
81%
79%
79%
79%
77%
77%
76%
76%
73%
73%
71%
71%
70%
69%
69%
68%
68%
66%
66%
66%
65%
61%
61%
58%
56%
56%
51%
43%
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Availability of beds
Net Satisfaction
![Page 29: 2016 HCMS Physician Satisfaction Survey - Harris … HCMS Physician Satisfaction Survey Overall Satisfaction Ratings by Hospital Net Satisfaction: Very Satisfied = 100%, Somewhat Satisfied](https://reader031.fdocuments.net/reader031/viewer/2022021819/5ac188957f8b9a433f8cf792/html5/thumbnails/29.jpg)
2016 HCMS Physician Survey
Page 29 © Gelb Consulting
92%
88%
88%
88%
88%
86%
86%
86%
84%
82%
82%
82%
82%
82%
81%
81%
81%
81%
80%
79%
79%
78%
77%
77%
76%
75%
74%
73%
71%
68%
68%
66%
65%
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Ease of discharging patients
Net Satisfaction
![Page 30: 2016 HCMS Physician Satisfaction Survey - Harris … HCMS Physician Satisfaction Survey Overall Satisfaction Ratings by Hospital Net Satisfaction: Very Satisfied = 100%, Somewhat Satisfied](https://reader031.fdocuments.net/reader031/viewer/2022021819/5ac188957f8b9a433f8cf792/html5/thumbnails/30.jpg)
2016 HCMS Physician Survey
Page 30 © Gelb Consulting
89%
88%
87%
87%
86%
86%
85%
85%
85%
84%
83%
83%
82%
82%
80%
80%
79%
79%
77%
76%
76%
76%
76%
75%
73%
73%
70%
69%
69%
68%
68%
67%
61%
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University of Texas MD Anderson Cancer Center
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Ease of referring patients
Net Satisfaction
![Page 31: 2016 HCMS Physician Satisfaction Survey - Harris … HCMS Physician Satisfaction Survey Overall Satisfaction Ratings by Hospital Net Satisfaction: Very Satisfied = 100%, Somewhat Satisfied](https://reader031.fdocuments.net/reader031/viewer/2022021819/5ac188957f8b9a433f8cf792/html5/thumbnails/31.jpg)
2016 HCMS Physician Survey
Page 31 © Gelb Consulting
88%
88%
85%
80%
79%
78%
78%
77%
77%
76%
76%
75%
75%
74%
74%
73%
71%
71%
70%
69%
69%
69%
68%
68%
67%
65%
65%
64%
62%
61%
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University of Texas MD Anderson Cancer Center
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Ease of completing paperwork (not inc. EMRs)
Net Satisfaction
![Page 32: 2016 HCMS Physician Satisfaction Survey - Harris … HCMS Physician Satisfaction Survey Overall Satisfaction Ratings by Hospital Net Satisfaction: Very Satisfied = 100%, Somewhat Satisfied](https://reader031.fdocuments.net/reader031/viewer/2022021819/5ac188957f8b9a433f8cf792/html5/thumbnails/32.jpg)
2016 HCMS Physician Survey
Page 32 © Gelb Consulting
84%
84%
83%
80%
78%
78%
77%
77%
77%
76%
75%
75%
74%
74%
74%
74%
73%
72%
72%
68%
67%
67%
67%
66%
66%
64%
63%
61%
59%
59%
58%
57%
55%
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Ease of transferring patients to outside facilities
Net Satisfaction
![Page 33: 2016 HCMS Physician Satisfaction Survey - Harris … HCMS Physician Satisfaction Survey Overall Satisfaction Ratings by Hospital Net Satisfaction: Very Satisfied = 100%, Somewhat Satisfied](https://reader031.fdocuments.net/reader031/viewer/2022021819/5ac188957f8b9a433f8cf792/html5/thumbnails/33.jpg)
2016 HCMS Physician Survey
Page 33 © Gelb Consulting
88%
86%
85%
85%
82%
82%
82%
82%
82%
81%
81%
80%
79%
79%
79%
78%
78%
77%
76%
76%
75%
74%
73%
73%
72%
72%
72%
69%
68%
65%
64%
63%
60%
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University of Texas MD Anderson Cancer Center
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Management shows patient safety is priority
Net Satisfaction
![Page 34: 2016 HCMS Physician Satisfaction Survey - Harris … HCMS Physician Satisfaction Survey Overall Satisfaction Ratings by Hospital Net Satisfaction: Very Satisfied = 100%, Somewhat Satisfied](https://reader031.fdocuments.net/reader031/viewer/2022021819/5ac188957f8b9a433f8cf792/html5/thumbnails/34.jpg)
2016 HCMS Physician Satisfaction Survey
Medical Staff Issues
Ratings by Hospital
Net Satisfaction: Very Satisfied = 100%, Somewhat Satisfied = 75%, Neutral = 50%, Somewhat Dissatisfied = 25%
© Gelb Consulting
![Page 35: 2016 HCMS Physician Satisfaction Survey - Harris … HCMS Physician Satisfaction Survey Overall Satisfaction Ratings by Hospital Net Satisfaction: Very Satisfied = 100%, Somewhat Satisfied](https://reader031.fdocuments.net/reader031/viewer/2022021819/5ac188957f8b9a433f8cf792/html5/thumbnails/35.jpg)
2016 HCMS Physician Survey
Page 35 © Gelb Consulting
83%
82%
81%
79%
79%
78%
78%
78%
78%
78%
77%
77%
76%
75%
75%
75%
75%
73%
72%
72%
71%
71%
71%
70%
70%
70%
69%
68%
67%
66%
65%
62%
60%
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University of Texas MD Anderson Cancer Center
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Frequency of meetings
Net Satisfaction
![Page 36: 2016 HCMS Physician Satisfaction Survey - Harris … HCMS Physician Satisfaction Survey Overall Satisfaction Ratings by Hospital Net Satisfaction: Very Satisfied = 100%, Somewhat Satisfied](https://reader031.fdocuments.net/reader031/viewer/2022021819/5ac188957f8b9a433f8cf792/html5/thumbnails/36.jpg)
2016 HCMS Physician Survey
Page 36 © Gelb Consulting
82%
81%
80%
78%
77%
77%
77%
76%
76%
75%
75%
74%
73%
73%
73%
72%
71%
70%
70%
68%
68%
67%
66%
66%
65%
61%
61%
56%
56%
56%
53%
50%
49%
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University of Texas MD Anderson Cancer Center
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Answers to physicians' questions by Administration
Net Satisfaction
![Page 37: 2016 HCMS Physician Satisfaction Survey - Harris … HCMS Physician Satisfaction Survey Overall Satisfaction Ratings by Hospital Net Satisfaction: Very Satisfied = 100%, Somewhat Satisfied](https://reader031.fdocuments.net/reader031/viewer/2022021819/5ac188957f8b9a433f8cf792/html5/thumbnails/37.jpg)
2016 HCMS Physician Survey
Page 37 © Gelb Consulting
76%
74%
74%
74%
73%
71%
71%
70%
70%
70%
69%
68%
68%
68%
67%
66%
66%
66%
66%
65%
64%
63%
63%
61%
60%
59%
57%
57%
56%
54%
53%
51%
46%
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University of Texas MD Anderson Cancer Center
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Leadership training opportunities
Net Satisfaction
![Page 38: 2016 HCMS Physician Satisfaction Survey - Harris … HCMS Physician Satisfaction Survey Overall Satisfaction Ratings by Hospital Net Satisfaction: Very Satisfied = 100%, Somewhat Satisfied](https://reader031.fdocuments.net/reader031/viewer/2022021819/5ac188957f8b9a433f8cf792/html5/thumbnails/38.jpg)
2016 HCMS Physician Survey
Page 38 © Gelb Consulting
85%
78%
77%
77%
76%
76%
75%
74%
73%
72%
71%
71%
70%
69%
69%
67%
66%
66%
65%
65%
64%
63%
62%
62%
60%
59%
59%
58%
55%
53%
49%
48%
47%
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University of Texas MD Anderson Cancer Center
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Adequate physician impact on policies
Net Satisfaction
![Page 39: 2016 HCMS Physician Satisfaction Survey - Harris … HCMS Physician Satisfaction Survey Overall Satisfaction Ratings by Hospital Net Satisfaction: Very Satisfied = 100%, Somewhat Satisfied](https://reader031.fdocuments.net/reader031/viewer/2022021819/5ac188957f8b9a433f8cf792/html5/thumbnails/39.jpg)
2016 HCMS Physician Survey
Page 39 © Gelb Consulting
84%
81%
79%
79%
79%
78%
78%
76%
75%
74%
74%
73%
72%
72%
71%
70%
70%
69%
68%
67%
67%
66%
64%
64%
61%
61%
60%
55%
53%
52%
50%
49%
45%
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University of Texas MD Anderson Cancer Center
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Administration respects/collaborates with staff
Net Satisfaction
![Page 40: 2016 HCMS Physician Satisfaction Survey - Harris … HCMS Physician Satisfaction Survey Overall Satisfaction Ratings by Hospital Net Satisfaction: Very Satisfied = 100%, Somewhat Satisfied](https://reader031.fdocuments.net/reader031/viewer/2022021819/5ac188957f8b9a433f8cf792/html5/thumbnails/40.jpg)
2016 HCMS Physician Survey
Page 40 © Gelb Consulting
86%
81%
81%
79%
78%
77%
77%
77%
77%
76%
75%
75%
75%
74%
74%
72%
72%
72%
71%
71%
70%
70%
69%
68%
67%
65%
62%
62%
59%
55%
54%
54%
53%
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University of Texas MD Anderson Cancer Center
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MEC has autonomy to make medical care decisions
Net Satisfaction
![Page 41: 2016 HCMS Physician Satisfaction Survey - Harris … HCMS Physician Satisfaction Survey Overall Satisfaction Ratings by Hospital Net Satisfaction: Very Satisfied = 100%, Somewhat Satisfied](https://reader031.fdocuments.net/reader031/viewer/2022021819/5ac188957f8b9a433f8cf792/html5/thumbnails/41.jpg)
2016 HCMS Physician Survey
Page 41 © Gelb Consulting
81%
81%
79%
78%
78%
76%
76%
74%
74%
74%
74%
73%
73%
72%
72%
72%
72%
72%
70%
68%
68%
68%
65%
65%
64%
60%
58%
58%
58%
57%
57%
55%
51%
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University of Texas MD Anderson Cancer Center
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Perceived fair process of appointment and promotion
Net Satisfaction
![Page 42: 2016 HCMS Physician Satisfaction Survey - Harris … HCMS Physician Satisfaction Survey Overall Satisfaction Ratings by Hospital Net Satisfaction: Very Satisfied = 100%, Somewhat Satisfied](https://reader031.fdocuments.net/reader031/viewer/2022021819/5ac188957f8b9a433f8cf792/html5/thumbnails/42.jpg)
2016 HCMS Physician Survey
Page 42 © Gelb Consulting
89%
85%
81%
80%
78%
78%
77%
76%
76%
75%
74%
74%
74%
74%
74%
73%
72%
72%
71%
71%
70%
70%
70%
69%
69%
68%
67%
67%
66%
64%
63%
63%
61%
##########
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University of Texas MD Anderson Cancer Center
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Staff meetings at convenient times (work/life balance)
Net Satisfaction
![Page 43: 2016 HCMS Physician Satisfaction Survey - Harris … HCMS Physician Satisfaction Survey Overall Satisfaction Ratings by Hospital Net Satisfaction: Very Satisfied = 100%, Somewhat Satisfied](https://reader031.fdocuments.net/reader031/viewer/2022021819/5ac188957f8b9a433f8cf792/html5/thumbnails/43.jpg)
2016 HCMS Physician Satisfaction Survey
Medical Staff Bylaws
Ratings by Hospital
Net Agreement: Completely Agree = 100%, Somewhat Agree = 75%, Neutral = 50%, Somewhat Disagree = 25%
© Gelb Consulting
![Page 44: 2016 HCMS Physician Satisfaction Survey - Harris … HCMS Physician Satisfaction Survey Overall Satisfaction Ratings by Hospital Net Satisfaction: Very Satisfied = 100%, Somewhat Satisfied](https://reader031.fdocuments.net/reader031/viewer/2022021819/5ac188957f8b9a433f8cf792/html5/thumbnails/44.jpg)
2016 HCMS Physician Survey
Page 44 © Gelb Consulting
89%
87%
87%
86%
83%
83%
83%
82%
82%
81%
81%
80%
80%
80%
79%
78%
78%
78%
78%
77%
76%
75%
74%
72%
71%
70%
69%
68%
65%
65%
63%
59%
57%
##########
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University of Texas MD Anderson Cancer Center
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Bylaws created/revised by medical staff
Net Agreement
![Page 45: 2016 HCMS Physician Satisfaction Survey - Harris … HCMS Physician Satisfaction Survey Overall Satisfaction Ratings by Hospital Net Satisfaction: Very Satisfied = 100%, Somewhat Satisfied](https://reader031.fdocuments.net/reader031/viewer/2022021819/5ac188957f8b9a433f8cf792/html5/thumbnails/45.jpg)
2016 HCMS Physician Survey
Page 45 © Gelb Consulting
90%
84%
81%
80%
79%
79%
79%
78%
78%
78%
78%
77%
77%
77%
76%
76%
75%
74%
74%
74%
73%
73%
69%
69%
69%
66%
62%
62%
59%
58%
56%
55%
49%
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University of Texas MD Anderson Cancer Center
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Balance interests of employed/independent physicians
Net Agreement
![Page 46: 2016 HCMS Physician Satisfaction Survey - Harris … HCMS Physician Satisfaction Survey Overall Satisfaction Ratings by Hospital Net Satisfaction: Very Satisfied = 100%, Somewhat Satisfied](https://reader031.fdocuments.net/reader031/viewer/2022021819/5ac188957f8b9a433f8cf792/html5/thumbnails/46.jpg)
2016 HCMS Physician Survey
Page 46 © Gelb Consulting
91%
88%
87%
86%
85%
85%
85%
84%
84%
83%
83%
83%
83%
81%
81%
80%
80%
80%
78%
78%
78%
78%
77%
76%
76%
76%
75%
74%
73%
73%
71%
70%
69%
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University of Texas MD Anderson Cancer Center
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Easy access to the hospital's bylaws
Net Agreement
![Page 47: 2016 HCMS Physician Satisfaction Survey - Harris … HCMS Physician Satisfaction Survey Overall Satisfaction Ratings by Hospital Net Satisfaction: Very Satisfied = 100%, Somewhat Satisfied](https://reader031.fdocuments.net/reader031/viewer/2022021819/5ac188957f8b9a433f8cf792/html5/thumbnails/47.jpg)
2016 HCMS Physician Survey
Page 47 © Gelb Consulting
89%
82%
81%
80%
80%
80%
79%
78%
78%
77%
77%
76%
76%
75%
74%
74%
74%
74%
73%
69%
68%
68%
67%
65%
65%
60%
59%
59%
57%
55%
55%
55%
53%
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Medical Staff has autonomy to make necessary changes
Net Agreement
![Page 48: 2016 HCMS Physician Satisfaction Survey - Harris … HCMS Physician Satisfaction Survey Overall Satisfaction Ratings by Hospital Net Satisfaction: Very Satisfied = 100%, Somewhat Satisfied](https://reader031.fdocuments.net/reader031/viewer/2022021819/5ac188957f8b9a433f8cf792/html5/thumbnails/48.jpg)
2016 HCMS Physician Survey
Page 48 © Gelb Consulting
88%
85%
85%
82%
81%
80%
80%
79%
79%
78%
78%
78%
77%
76%
75%
74%
74%
74%
74%
70%
69%
69%
68%
67%
67%
67%
65%
63%
63%
62%
61%
58%
55%
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University of Texas MD Anderson Cancer Center
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Disruptive physician issues are handled in effective/fair process
Net Agreement
![Page 49: 2016 HCMS Physician Satisfaction Survey - Harris … HCMS Physician Satisfaction Survey Overall Satisfaction Ratings by Hospital Net Satisfaction: Very Satisfied = 100%, Somewhat Satisfied](https://reader031.fdocuments.net/reader031/viewer/2022021819/5ac188957f8b9a433f8cf792/html5/thumbnails/49.jpg)
2016 HCMS Physician Satisfaction Survey
Electronic Medical Records (EMR)
Ratings by Hospital
Net Satisfaction: Very Satisfied = 100%, Somewhat Satisfied = 75%, Neutral = 50%, Somewhat Dissatisfied = 25%
© Gelb Consulting
![Page 50: 2016 HCMS Physician Satisfaction Survey - Harris … HCMS Physician Satisfaction Survey Overall Satisfaction Ratings by Hospital Net Satisfaction: Very Satisfied = 100%, Somewhat Satisfied](https://reader031.fdocuments.net/reader031/viewer/2022021819/5ac188957f8b9a433f8cf792/html5/thumbnails/50.jpg)
2016 HCMS Physician Survey
Page 50 © Gelb Consulting
84%
82%
80%
76%
76%
76%
76%
74%
73%
72%
72%
71%
70%
70%
70%
68%
68%
68%
67%
67%
67%
67%
66%
66%
66%
64%
63%
61%
60%
56%
55%
54%
51%
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University of Texas MD Anderson Cancer Center
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Implementation and training
Net Satisfaction
![Page 51: 2016 HCMS Physician Satisfaction Survey - Harris … HCMS Physician Satisfaction Survey Overall Satisfaction Ratings by Hospital Net Satisfaction: Very Satisfied = 100%, Somewhat Satisfied](https://reader031.fdocuments.net/reader031/viewer/2022021819/5ac188957f8b9a433f8cf792/html5/thumbnails/51.jpg)
2016 HCMS Physician Survey
Page 51 © Gelb Consulting
83%
82%
77%
77%
74%
73%
72%
71%
68%
68%
66%
65%
65%
65%
64%
64%
63%
63%
62%
62%
61%
60%
58%
57%
57%
56%
56%
53%
53%
46%
45%
40%
36%
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University of Texas MD Anderson Cancer Center
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Ease of use
Net Satisfaction
![Page 52: 2016 HCMS Physician Satisfaction Survey - Harris … HCMS Physician Satisfaction Survey Overall Satisfaction Ratings by Hospital Net Satisfaction: Very Satisfied = 100%, Somewhat Satisfied](https://reader031.fdocuments.net/reader031/viewer/2022021819/5ac188957f8b9a433f8cf792/html5/thumbnails/52.jpg)
2016 HCMS Physician Survey
Page 52 © Gelb Consulting
84%
80%
78%
75%
72%
72%
70%
69%
69%
67%
66%
66%
64%
63%
63%
62%
62%
61%
60%
60%
59%
59%
59%
59%
54%
54%
51%
51%
50%
46%
44%
39%
36%
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University of Texas MD Anderson Cancer Center
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Inter-operability
Net Satisfaction
![Page 53: 2016 HCMS Physician Satisfaction Survey - Harris … HCMS Physician Satisfaction Survey Overall Satisfaction Ratings by Hospital Net Satisfaction: Very Satisfied = 100%, Somewhat Satisfied](https://reader031.fdocuments.net/reader031/viewer/2022021819/5ac188957f8b9a433f8cf792/html5/thumbnails/53.jpg)
2016 HCMS Physician Survey
Page 53 © Gelb Consulting
83%
74%
73%
70%
70%
69%
68%
63%
63%
63%
62%
62%
61%
60%
58%
57%
57%
55%
55%
54%
54%
52%
51%
49%
48%
48%
46%
45%
45%
44%
41%
34%
30%
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University of Texas MD Anderson Cancer Center
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Scribe assistance
Net Satisfaction
![Page 54: 2016 HCMS Physician Satisfaction Survey - Harris … HCMS Physician Satisfaction Survey Overall Satisfaction Ratings by Hospital Net Satisfaction: Very Satisfied = 100%, Somewhat Satisfied](https://reader031.fdocuments.net/reader031/viewer/2022021819/5ac188957f8b9a433f8cf792/html5/thumbnails/54.jpg)
2016 HCMS Physician Survey
Page 54 © Gelb Consulting
86%
83%
83%
82%
79%
78%
78%
77%
77%
76%
76%
75%
74%
74%
73%
73%
73%
73%
73%
72%
72%
71%
68%
67%
66%
65%
64%
63%
61%
58%
58%
55%
53%
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University of Texas MD Anderson Cancer Center
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Help desk support
Net Satisfaction
![Page 55: 2016 HCMS Physician Satisfaction Survey - Harris … HCMS Physician Satisfaction Survey Overall Satisfaction Ratings by Hospital Net Satisfaction: Very Satisfied = 100%, Somewhat Satisfied](https://reader031.fdocuments.net/reader031/viewer/2022021819/5ac188957f8b9a433f8cf792/html5/thumbnails/55.jpg)
2016 HCMS Physician Survey
Page 55 © Gelb Consulting
90%
87%
83%
82%
82%
82%
82%
81%
79%
78%
77%
76%
76%
75%
75%
73%
72%
72%
72%
72%
69%
69%
67%
66%
62%
60%
59%
59%
57%
56%
55%
55%
47%
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University of Texas MD Anderson Cancer Center
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Comprehensive access to patient information
Net Satisfaction