ES-401 Written Examination Question Worksheet Examination ...
2016 Business Management Written examination€¦ · BUSINESS MANAGEMENT Written examination Monday...
Transcript of 2016 Business Management Written examination€¦ · BUSINESS MANAGEMENT Written examination Monday...
BUSINESS MANAGEMENTWritten examination
Monday 31 October 2016 Reading time: 3.00 pm to 3.15 pm (15 minutes) Writing time: 3.15 pm to 5.15 pm (2 hours)
QUESTION AND ANSWER BOOK
Structure of bookNumber of questions
Number of questions to be answered
Number of marks
6 6 65
• Studentsaretowriteinblueorblackpen.• Studentsarepermittedtobringintotheexaminationroom:pens,pencils,highlighters,erasers,
sharpenersandrulers.• StudentsareNOTpermittedtobringintotheexaminationroom:blanksheetsofpaperand/or
correctionfluid/tape.• Nocalculatorisallowedinthisexamination.Materials supplied• Questionandanswerbookof20pages.• Additionalspaceisavailableattheendofthebookifyouneedextrapapertocompleteananswer.Instructions• Writeyourstudent numberinthespaceprovidedaboveonthispage.• AllwrittenresponsesmustbeinEnglish.
Students are NOT permitted to bring mobile phones and/or any other unauthorised electronic devices into the examination room.
©VICTORIANCURRICULUMANDASSESSMENTAUTHORITY2016
SUPERVISOR TO ATTACH PROCESSING LABEL HEREVictorian Certificate of Education 2016
STUDENT NUMBER
Letter
2016BUSMANEXAM 2
do
no
t w
rit
e i
n t
his
ar
ea
do
no
t w
rit
e i
n t
his
ar
ea
Question 1–continued
Question 1 (12marks)a. Outlinetwopositivecontributionsthatlarge-scaleorganisationsmaketotheeconomy. 2marks
InstructionsAnswerallquestionsinthespacesprovided.
3 2016BUSMANEXAM
do
no
t w
rit
e i
n t
his
ar
ea
do
no
t w
rit
e i
n t
his
ar
ea
Question 1–continuedTURN OVER
b. Distinguishbetweentwokeyelementsoftheoperationssystemofamanufacturingorganisationandaserviceorganisation.Inyourresponse,useexamplesthatyouhavestudiedthisyear. 4marks
Element1
Element2
2016BUSMANEXAM 4
do
no
t w
rit
e i
n t
his
ar
ea
do
no
t w
rit
e i
n t
his
ar
ea
Question 1–continued
c. Explainthekeymanagementroleofcontrollinginrelationto 6marks
• materialsmanagement
5 2016BUSMANEXAM
do
no
t w
rit
e i
n t
his
ar
ea
do
no
t w
rit
e i
n t
his
ar
ea
TURN OVER
• themanagementofquality.
2016 BUSMAN EXAM 6
do
no
t w
rit
e i
n t
his
ar
ea
do
no
t w
rit
e i
n t
his
ar
ea
Question 2 (9 marks)PJA Sports is a large-scale organisation that manufactures and sells sports equipment in Queensland. It is a family-friendly and long-running manufacturer. Most working conditions are negotiated between small groups of employees and management until everyone is satisfied. The staff turnover rate at PJA Sports is below 3%. The organisation supports family values, training and career paths in the workplace. However, the rising cost of production threatens PJA Sports’ ability to compete.Win It Now Pty Ltd is a similar business operating in Melbourne. The CEO of Win It Now believes that employees must be closely supervised as this creates long-term success and minimises time wasted. Employee participation in decision-making is discouraged. Working hours and conditions are set by the CEO and are not negotiable. The staff turnover rate was 26% over the past year.Win It Now recently took over the Queensland operations of PJA Sports. This allowed Win It Now to expand into the Queensland market. After the takeover, the CEO of Win It Now sent all Queensland employees an email that outlined management’s expectations. The email included information on set working hours, remuneration and conditions that would no longer be negotiated. Staff in Queensland were not happy.
a. Define the term ‘corporate culture’. 1 mark
b. Describe two differences between Maslow’s and Locke’s theories of motivation. 2 marks
Question 2 – continued
7 2016BUSMANEXAM
do
no
t w
rit
e i
n t
his
ar
ea
do
no
t w
rit
e i
n t
his
ar
ea
Question 2–continuedTURN OVER
c. UsingMaslow’stheoryofmotivation,justifytwostrategiestoimprovethecorporatecultureatWinItNow. 4marks
2016BUSMANEXAM 8
do
no
t w
rit
e i
n t
his
ar
ea
do
no
t w
rit
e i
n t
his
ar
ea
d. JustifyanappropriatemanagementstructureforWinItNowafterthetakeover. 2marks
9 2016 BUSMAN EXAM
do
no
t w
rit
e i
n t
his
ar
ea
do
no
t w
rit
e i
n t
his
ar
ea
Question 3 – continued TURN OVER
Question 3 (7 marks)As social media becomes mainstream, organisations must develop policies regarding the private use of social media by employees in the workplace.
a. Explain why policies are necessary in the management of large-scale organisations. 2 marks
b. Describe two steps in a policy development process. 2 marks
2016 BUSMAN EXAM 10
do
no
t w
rit
e i
n t
his
ar
ea
do
no
t w
rit
e i
n t
his
ar
ea
Question 4 – continued
c. Defineandjustifyoneperformanceindicatorthatalarge-scaleorganisationcouldusetomeasuretheeffectivenessofanewpolicy. 3marks
Question 4 (15marks)a. Distinguishbetweendrivingforcesandrestrainingforcesforchange.Describeanexampleofeach. 3marks
11 2016BUSMANEXAM
do
no
t w
rit
e i
n t
his
ar
ea
do
no
t w
rit
e i
n t
his
ar
ea
Question 4–continuedTURN OVER
b. Usingeithertwostrategiesofoperationsortwophasesoftheemploymentcycle,explaintheimpactofchangeonalarge-scaleorganisationthatyouhavestudiedthisyear. 4marks
2016BUSMANEXAM 12
do
no
t w
rit
e i
n t
his
ar
ea
do
no
t w
rit
e i
n t
his
ar
ea
c. ApplyfourstepsofKotter’stheoryofchangemanagementtoasignificantchangeissuethatyouhavestudiedthisyear. 8marks
Question 4–continued
2016BUSMANEXAM 14
do
no
t w
rit
e i
n t
his
ar
ea
do
no
t w
rit
e i
n t
his
ar
ea
Question 5–continued
Question 5 (12marks)a. Comparetwofeaturesofacentralisedapproachandadecentralisedapproachtoemployeerelations. 4marks
15 2016BUSMANEXAM
do
no
t w
rit
e i
n t
his
ar
ea
do
no
t w
rit
e i
n t
his
ar
ea
Question 5–continuedTURN OVER
b. Describetheinterestsofonestakeholderfromtheinternalenvironmentandonestakeholderfromtheoperatingenvironmentofalarge-scaleorganisation. 2marks
c. Justifyanappropriatemanagementstylethatcouldbeusedtohelpintheresolutionofconflictsthatmayariseintheworkplace. 2marks
2016BUSMANEXAM 16
do
no
t w
rit
e i
n t
his
ar
ea
do
no
t w
rit
e i
n t
his
ar
ea
d. Otherthancommunication,justifytwomanagementskillsrequiredtosuccessfullyresolvedisputes. 4marks
17 2016BUSMANEXAM
do
no
t w
rit
e i
n t
his
ar
ea
do
no
t w
rit
e i
n t
his
ar
ea
Question 6–continuedTURN OVER
Question 6 (10marks)Theoperationsandhumanresourcemanagementfunctionsarecentraltothesuccessoflarge-scaleorganisations.Increasingly,stakeholdersaredemandingthatbusinesspracticesareethicallyandsociallyresponsible.However,therearecostsassociatedwithbeingethicallyandsociallyresponsible.
Describetherelationshipofoperationsandhumanresourcestobusinessobjectives.Discusstwostrategiestooptimiseoperationsandtwopracticesorprocessestoeffectivelymanagehumanresourcesthatcommunicateacommitmenttobeingethicallyandsociallyresponsible.
2016BUSMANEXAM 18
do
no
t w
rit
e i
n t
his
ar
ea
do
no
t w
rit
e i
n t
his
ar
ea
END OF QUESTION AND ANSWER BOOK
19 2016BUSMANEXAM
do
no
t w
rit
e i
n t
his
ar
ea
do
no
t w
rit
e i
n t
his
ar
ea
TURN OVER
Extra space for responses
Clearly number all responses in this space.
2016BUSMANEXAM 20
do
no
t w
rit
e i
n t
his
ar
ea
do
no
t w
rit
e i
n t
his
ar
ea
Ananswerbookisavailablefromthesupervisorifyouneedextrapapertocompleteyouranswer.Pleaseensureyouwriteyourstudent numberinthespaceprovidedonthefrontcoveroftheanswerbook.At the end of the examination, place the answer book inside the front cover of this question and answer book.