2016 4th Quarter October - December€¦ · 2016 Quarter 4 2016 Quarter 3 2015 Quarter 4 41,633...
Transcript of 2016 4th Quarter October - December€¦ · 2016 Quarter 4 2016 Quarter 3 2015 Quarter 4 41,633...
2016 4th Quarter October - December
2
2-1-1 INQUIRIES
0
20,000
40,000
60,000
80,000
2016 Quarter 4 2016 Quarter 3 2015 Quarter 4
41,633 42,79252,655
17,096 20,820
21,8150
163
455636528
491Calls Web Inquiries Emails Chats
Quarterly Report - 2016 4th Quarter
3
TOP 5 REQUESTS
0
1,000
2,000
3,000
4,000
5,000
6,000
7,000
8,000
9,000
ElectricService
PaymentAssistance
Gas ServicePayment
Assistance
Food Pantries HolidayGifts/Toys
Rent PaymentAssistance
4,3673,530
1,753 1,6721,107
424
292
22 78 372
Referred Services Unmet¹
¹An unmet need is a need for which an appropriate referral cannot be provided for a caller at the time of original call.
Quarterly Report - 2016 4th Quarter
4
PRIMARY SOURCE OF INCOME
0%
20%
40%
60%
80%
100%
2016 Quarter 4 2016 Quarter 3 2015 Quarter 4
28% 36%40%
31%31% 27%
21% 24% 23%
2% 2% 3%5% 5% 5%
1% 1% 2%
Unemployment
Other
Public Assistance
No Income
Salary/Wages/Severence
Social Security
Quarterly Report - 2016 4th Quarter
5
INCOME LEVEL
2016 Quarter 4 2016 Quarter 3 2015 Quarter 4
76% 79% 84%
13% 15% 11%
5% 6% 5%
$0 - $14,999 $15,000 - $24,999 $25,000+
*Totals may not equal 100% due to rounding.
Quarterly Report - 2016 4th Quarter
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TOP UNMET NEEDS & REASONS
0
50
100
150
200
250
300
350
ThanksgivingBaskets
Electric ServicePayment Assistance
Rent PaymentAssistance
232140 131
140
3317
1
29
188
114
Caller Ineligible
Registration Full
Service Not Available
No Immediate ResourceAvailable
Quarterly Report – 2016 4th Quarter
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TOP 10 REFERRED SERVICES
Quarterly Report - 2016 4th Quarter
TOTAL UWSEM 2-1-1 REGION
# of Requests % of Total # of Referrals Provided
1 Electric Service Payment Assistance 4,712 13.5% 8,824
2 Gas Service Payment Assistance 3,773 10.8% 7,206
3 Food 1,773 5.1% 6,307
4 Holiday Gifts/Toys 1,740 5.0% 2,317
5 Community Shelters 1,436 4.1% 2,926
6 Rent Payment Assistance 1,399 4.0% 1,670
7 Holiday Adoption Programs 1,387 4.0% 1,461
8 Water Service Assistance 1,210 3.5% 1,354
9 Housing Search Assistance 1,162 3.3% 1,695
10 Undesignated Temporary Financial Assistance 1,119 3.2%1,384
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TOP 10 REFERRED SERVICES
Quarterly Report - 2016 4th Quarter
WAYNE COUNTY
# of
Requests
% of
Total
# of Referrals
Provided
1Electric Service Payment
Assistance 3,286 13.3% 5,898
2
Gas Service Payment
Assistance 2,696 10.9% 5059
3 Holiday Gifts/Toys 1,335 5.4% 1,878
4 Food Pantries 1,138 4.6% 4071
5Water Service Payment
Assistance 1,055 4.3% 1252
6 Holiday Adoption Programs 969 3.9% 1009
7 Housing Search Assistance 846 3.4% 1362
8 Community Shelters 836 3.4% 1899
9Undesignated Temporary
Financial Assistance 801 3.3% 969
10 Rent Payment Assistance 760 3.1% 753
OAKLAND COUNTY
# of Requests
% of Total # of Referrals Provided
1Electric Service Payment
Assistance511 12.6% 1,174
2Gas Service Payment
Assistance454 11.2% 982
3 Community Shelters 287 7.1% 534
4 Rent Payment Assistance 286 7.1% 642
5 Food Pantries 182 4.5% 570
6 Holiday Adoption Programs 182 4.5% 217
7 Housing Search Assistance 137 3.4% 157
8Undesignated Temporary
Financial Assistance125 3.1% 178
9 Holiday Gifts/Toys 118 2.9% 111
10Water Service Payment
Assistance85 2.1% 76
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TOP 10 REFERRED SERVICES
Quarterly Report - 2016 4th Quarter
MACOMB COUNTY
# of Requests % of Total
# of Referrals Provided
1Electric Service Payment
Assistance675 14.3% 1,381
2Gas Service Payment
Assistance472 10.3% 954
3 Food Pantries 367 8.0% 1449
4 Community Shelters 278 6.1% 466
5 Rent Payment Assistance 256 5.6% 338
6 Holiday Gift/Toys 240 5.2% 295
7 Holiday Adoption Programs 193 4.2% 198
8 Housing Search Assistance 176 3.8% 175
9Undesignated Temporary
Financial Assistance
139 3.0% 163
10Christmas Baskets
111 2.4% 122
WASHTENAW COUNTY
# of Requests % of Total
# of Referrals Provided
1Electric Service Payment
Assistance158 13.6% 209
2
Emergency Shelter
Clearinghouses 144 9.8% 110
3Gas Service Payment
Assistance104 9.0% 139
4 Rent Payment Assistance 74 6.4% 94
5 Food Pantries 50 4.3% 149
6 Holiday Gifts/Toys 39 3.4% 31
7 Holiday Adoption Programs 35 3.0% 27
8Low Income/Subsidized Private
Rental Housing35 3.0% 96
9
Undesignated Temporary
Financial Assistance 32 2.8% 51
10 Home Rental Listings 29 2.5% 46
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TOP 10 REFERRED SERVICES
Quarterly Report - 2016 4th Quarter
MONROE COUNTY
# of Requests % of Total # of Referrals
Provided
1Electric Service Payment
Assistance72 19.7% 131
2Gas Service Payment
Assistance28 7.7% 49
3 Food Pantries 26 7.1% 46
4 Community Shelters 19 5.2% 24
5Undesignated Temporary
Financial Assistance 18 4.9% 19
6 Rent Payment Assistance 13 3.6% 16
7 Holiday Adoption Programs 8 2.2% 10
8 Holiday Gifts/Toys 8 2.2% 2
9 Thanksgiving Baskets 8 2.2% 0
10 Mortgage Payment Assistance 7 1.9% 13
LAPEER COUNTY
# of Requests % of Total
# of Referrals Provided
1
Electric Service Payment
Assistance 28 23.0% 31
2Gas Service Payment
Assistance19 15.6% 23
3 Rent Payment assistance 10 8.2% 27
4 Food Pantries 10 8.2% 22
5
Undesignated Temporary
Financial Assistance 4 3.3% 4
6Community Shelters
3 2.5% 3
7Heating Fuel Payment
Assistance3 2.5% 3
8 Mortgage Payment Assistance 2 1.6% 3
9 Food Stamps/SNAP 2 1.6% 4
10 Home Rental Listings 2 1.6% 2
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TOP 10 REFERRED AGENCIES
Quarterly Report - 2016 4th Quarter
TOTAL UWSEM 2-1-1 REGION
Count
Percent of
Six County
Total
1 SALVATION ARMY (THE) EASTERN MICHIGAN DIVISION 6,107 11.5%
2 DTE ENERGY 3,436 6.5%
3 MICHIGAN DEPARTMENT OF HEALTH AND HUMAN SERVICES 3,328 6.3%
4 WAYNE METROPOLITAN COMMUNITY ACTION AGENCY 3,266 6.1%
5 HEAT AND WARMTH FUND (THE) 3,089 5.8%
6 SOCIETY OF SAINT VINCENT DE PAUL IN THE ARCHDIOCESE OF DETROIT 2,523 4.7%
7 DETROIT RESCUE MISSION MINISTRIES 1,207 2.3%
8 CROSSROADS OF MICHIGAN 1,196 2.3%
9 VOLUNTEERS OF AMERICA 1,086 2.0%
10 MARINE TOYS FOR TOTS FOUNDATION 1,081 2.0%
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WAYNE SUMMARY
Quarterly Report 2016 4th Quarter
30%
36%
22%
5%
Source of Income
Salary/Wages/Severence
Social Security
No Income
Other
4%13%
74%
Income Level$25,000+ $15,000 - $24,999 $0 - $14,999
ElectricService
PaymentAssistance
Gas ServicePayment
Assistance
HolidayGifts/Toys
FoodPantries
Water ServicePayment
Assistance
3,025 2,5121,320 1,135 943
314
214
25 10 136
Top 5 Needs
Met Unmet
23 21 15
Thanksgiving Baskets Electric ServicePayment Assistance
Gas Service PaymentAssistance
Top Unmet Needs
24,34518,008 24,830
2016 Q4 2016 Q3 2015 Q4
Wayne Calls Handled
13
OAKLAND SUMMARY
Quarterly Report 2016 4th Quarter
35%
34%
20%
7%
Source of Income
Social Security
Salary/Wages/Severence
No Income
Other
73%
17%7%
Income Level
$0-$14,999 $15,000-$24,999 $25,000+
488 436 280 269 179
3729
7 314
Top 5 Needs
Met Unmet
75
4
Water Service PaymentAssistance
Thanksgiving Baskets Gas Service PaymentAssistance
Top Unmet Needs
4,0926,001
4,109
2016 Q4 2016 Q3 2015 Q4
Oakland Calls Handled
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MACOMB SUMMARY
Quarterly Report 2016 4th Quarter
33%
33%
21%
6%
Source of Income
Salary/Wages/Severence
Social Security
No Income
Other
71%
16%6%
Income Level
$0-$14,999 $15,000-$24,999 $25,000+
637459 362 270 224
34
257 12 48
Top 5 Needs
Met Unmet
138
5
Holiday Gifts/Toys Holiday AdoptionPrograms
Electric Service PaymentAssistance
Top Unmet Needs
4,546 6,804 4,636
2016 Q4 2016 Q3 2015 Q4
Macomb Calls Handled
15
WASHTENAW SUMMARY
Quarterly Report 2016 4th Quarter
36%
35%
18%4%
Source of Income
Salary/Wages/Severence
Social Security
No Income
Other
7%16%
74%
Income Level$25,000+ $15,000 - $24,999 $0 - $14,999
114148 134 124 118
1568
5421 9
Top 5 Needs
Met Unmet
3325
9
Electric ServicePayment Assistance
Gas Service PaymentAssistance
Rent PaymentAssistance
Top Unmet Needs
1,0081,008
1,479
2016 Q4 2016 Q3 2015 Q4
Washtenaw Calls Handled
16
MONROE SUMMARY
Quarterly Report 2016 4thQuarter
36%
37%
20%
5%
Source of Income
Social Security
Salary/Wages/Severence
No Income
Other
68%
17%
12%
Income Level
$0-$14,999 $15,000-$24,999 $25,000+
6324 25 19 17
9
4 10 1
Top 5 Needs
Met Unmet
32 2
Holiday Gifts/Toys Electric ServicePayment Assistance
Housing SearchAssistance
Top Unmet Needs
397520
374
2016 Q4 2016 Q3 2015 Q4
Monroe Calls Handled
17
LAPEER SUMMARY
Quarterly Report 2016 4th Quarter
24%
39%
18%
14%3%
Source of Income
Salary/Wages/Severence
Social Security
No Income
Other
Unemployment
84%
10% 4%
Income Level
$0-$14,999 $15,000-$24,999 $25,000+
25 17 9 10 3
32
1 01
Top 5 Needs
Met Unmet
32
1
Electric Service PaymentAssistance
Gas Service PaymentAssistance
Christmas Baskets
Top Unmet Needs
147248 235
2016 Q4 2016 Q3 2015 Q4
Lapeer Calls Handled
2-1-1 CALLER SATISFACTION SCORES
Quarterly Report - 2016 4th Quarter
1 2 3 4 5
Likelihood to refer others to 2-1-1
Level of satisfaction with 2-1-1representative
4.9
4.8
Average Score
Very Dissatisfied Very SatisfiedSatisfiedNeutralDissatisfied
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UNITED WAY 2-1-1 PRIMARY PARTNERS
United Way for Southeastern Michigan
United Way of Lapeer County
United Way of Monroe County
United Way of Washtenaw County
Michigan 211
Macomb Crisis Center
Common Ground
Neighborhood Service Organization
U of M Psychiatric Emergency Service
Lapeer County Community Mental Health
Gryphon Place
Quarterly Report - 2016 4th Quarter
For additional information on this report, contact:
Brandi Turner, Quality/Outcomes Team Leader [email protected] (313-226-9467)