2016-2017 Annual Report30th Annual General Meeting

Fostering well-being to create a resilient community

Mission: To work collaboratively with the community by providing specialized well-being resources in Guelph-Wellington and surrounding areas

Vision:

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Consistency

Professionalism

Diversity

Advocacy

Boundaries

Accountability

Accessibility

AdaptabilitySustainability

Collaboration

Awareness

Client

Program

Community

Self-Actualization

Values

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Message from the President and Executive DirectorFamily Counselling and Support Services for Guelph-Wellington (FCSSGW) is proudly celebrating its 30th Annual General Meeting! Volunteers and staff are thrilled with this year’s accomplishments and know there are many more coming—all while keeping Guelph-Wellington residents as our top priority.

Sandra Ellis President

Joanne Young Evans Executive director

As executive director, I want to share some of the many achievements of, and accolades received by, FCSSGW in 2016-2017:

• Winning the Best Community Support Services Centre for South West Ontario;

• Achieving Living Wage Champion status; • Winning the Elizabeth Manson Award for

Clinical Excellence from Toronto SickKids Hospital by one staff member;

• Receiving the Attorney General’s Victim Services Award of Distinction for 2016;

• Speaking at two national conferences in Ontario and Nova Scotia;

• Piloting two new programs:

• expanding the Breaking Free program to include both male and female students;

• collaborating with the Canadian Mental Health Association Waterloo Wellington in a Targeted Walk-In Service (TWIS);

• Partnering with the Mount Forest Family Health Team to provide mental health therapists;

• Expanding hours of operation to include a fourth weeknight and Saturdays;

• Opening a satellite office in Fergus; • Expanding the Intern program; • Securing an increasing number of private

donations; • Growing partnerships across the county…and

the list goes on.This has been a tremendous year as new connections and opportunities have been forged and valued partnerships expanded.

The Board of Directors’ membership has changed this year as two members finished successive terms and, in accordance with the agency’s bylaws, completed their service. Their dedication, passion, and knowledge will certainly be missed. Relocation from the Guelph-Wellington area by other members also resulted in changes to the board membership; however, the board is pleased to welcome new members and will surely benefit from their expertise and enthusiasm. (See page 8.)

The board bylaws and policies were reviewed during the year and necessary updates were included, with final revisions being made over the next few months. Much deliberation occurred throughout the year as the board investigated new office space to accommodate growing programs and services and the needs of clients and staff.

The Board of Directors would like to recognize the zeal and diligence of our executive director (ED) and the leadership team. We are also proud to acknowledge the ED for being one of the Guelph YMCA-YWCA 2017 Women of Distinction Award honourees. Regular reports provided to the board regarding the collaborative work within the community and the wide variety of high quality programs and services have been extremely helpful to inform agency governance.

Several special events and announcements occurred over the course of the year in which board members had the honour in participating, including a presentation to the Waterloo Wellington Local Health Integration Network (WWLHIN), the opening of the Fergus office, an award ceremony at the Provincial Legislature, anniversary celebrations, and funding announcements.

The board would like to sincerely thank everyone at FCSSGW for their hard work, passion, and commitment to the Guelph-Wellington community.

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Agency Highlights

DID YOU KNOW? If non-profit financial counselling was not in place, clients would need to pay thousands of dollars in consultation fees upfront to for-profits or they wouldn’t receive services.

DID YOU KNOW? FCSSGW “… adopts a variety of social work and related individual and/or group therapeutic methodologies and modalities to be used in the counselling process, the selection of which is based on the assessment of what will best serve client needs.” Canadian Centre for Accreditation, 2017

DID YOU KNOW?FCSSGW’s average weekly walk-in attendance has more than doubled in the last four years.

DID YOU KNOW? Fifty per cent of clients experienced significantly reduced stress after receiving credit counselling. Credit Counselling Canada, 2017

• Educated almost 1,300 students in both the Upper Grand District and Wellington Catholic District School Boards through the Financial Literacy in the Schools program and additional financial education programming

• Performed outreach and 35 community presentations within Guelph and Wellington counties to organizations and groups

• Participated in the Poverty Task Force Food Security Strategy Consultation and Basic Income Consultation submitted to the Ontario government

• Augmented the financial literacy skills of 25 community organizations and groups to help them provide better service to their low-income populations at Train the Trainer events

• Celebrated the successes of the Bright Futures Scholarship families who qualified for donations by meeting the requirements of donors

• Implemented Saturday service for FFS/EAP programs

• Opened a new office in Fergus

• Partnered with Mount Forest Family Health Team, augmenting their mental health team

• Expanded the Intern program

• Piloted TWIS (Targeted Walk-In Service) partnership with CMHA WW

• Received recognition from Wilfrid Laurier University, Faculty of Social Work for the field work accomplishments of two staff members

FINANCIAL COUNSELLING SOCIAL ENTERPRISE

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• Participated in Zonta’s International Women’s Day celebrations with the executive director delivering the keynote address

• Celebrated 30 years of incorporation with community partners and dignitaries in October 2016

• Began a search for new main location in Guelph to expand capacity with an emphasis on client accessibility and availability of public transportation with financial support from the Ministry of Community and Social Services

• Completed the agency’s 2016-2018 strategic plan

DID YOU KNOW? For 43% of FCSSGW intensive developmental services cases, our DS service coordinators are collaborating with a minimum of three or more community services providing

a comprehensive approach to supporting individuals and families.

DID YOU KNOW? An estimated 29% of Canadian women experience physical violence at the hands of an intimate partner. Sinha, 2012

• Continued working with partner agencies in the planning, steering, and operationalization of the Special Needs Strategy and Moving on Mental Health

• Engaged an intensive behavioural consultant to run a Guided Parenting Group that assists parents in implementing strategies to assist children with high behaviours

• Augmented the team skillset with the addition of a BSW intern

• Updated training resources on abuse and its many forms for our adult clients

• Partnered with the passport community developer for Dufferin and Wellington counties who connects with individuals and/or families and staff at the Guelph office two mornings per month

• Optimized the new Fergus office to provide a convenient location for service coordination, service resolution, and/or service solution meetings for rural clients

• Doubled participation in the Breaking Free male youth program, successfully co-locating inside St. John Bosco School

• Enhanced the Male Survivors of Sexual Assault program, offering a new men’s support group

• Collaborated with other Partner Assault Response (PAR) providers in the PAR Alliance, thus accessing empirically based best practices

• Expanded Intern program to include BSW students who facilitate the collation of evaluation information from Community Justice programs

DEVELOPMENTAL SERVICES COMMUNITY JUSTICE

AGENCY OVERALL

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2016/17 ExpendituresService Recipients by Program

2016/17 Agency Revenue $1,850,642

2016/17 Agency Revenue by Source $1,850,642

Agency Facts and Figures

64% Personnel Expenses

28% Operating Expenses

7% Building Expenses

1% Program Expenses

9%25%

19%

47%

S oc ialE nterpris e

F inanc ial

C ommunityJ us tic e

DevelopmentalS ervic es

2016/17 Agenc y R evenue$1,850,642

Counsel l ing

S ervice R ec ipients by P rogram

S oc ialE nterpris e

50%

Acce ss Informa tion a nd R e fe rra lfor De ve lopme nta l S e rvice sDe ve lopme nta l S e rvice Onta rio

T ruste e s in B a nkruptcyC re ditorsF ina ncia l Institutions

C row n Attorne yP roba tion & P a roleV ictims S e rvice s

F ina ncia lCounsel l ing

13%

De ve lopme nta lS e rvice s

16%

C ommunityJ ustic e

21%

Me nta l He a lth P a rtne rsHe a lth C a re P rovide rsC ommunity P a rtne rs

S e lf R e fe rre dF rie nds a nd F a mily

E m ploye rs

R eferral S ourc es

S hared S ervic e C ontrac ts 3%

United Way 9%

S oc ial E nterpris e 19%

Minis try F unding 69%

2016/17 Agency R evenue by S ource$1,850,641

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Clients and Community Partners• Ontario Ministry of Children and Youth Services (MCYS)• Ontario Ministry of Community and Social Services (MCSS)• Ontario Ministry of Community Safety and Correctional

Services (MCSCS)• Ontario Ministry of the Attorney General (MAG)• Waterloo Wellington Local Health Integration Network

(WWLHIN)• United Way Community Services Guelph, Wellington,

Dufferin (UWGWD)

• BDO Dunwoody• Deloitte• Goldhar & Associates Ltd. Licensed Insolvency Trustee• Hoyes Michalos & Associates Inc.• Steve Borsellino, Borsellino Consulting Inc. Licensed

Insolvency Trustee

• Cohen Highley LLP• Hoyes Michalos & Associates• Meridian Credit Union • Royal Bank of Canada• Sorbara, Schumacher, McCann, LLP

• Adult Protective Service Association of Ontario• Canadian Association of Credit Counselling Services• Canadian Families and Corrections Network• Canadian Mental Health Association Waterloo Wellington• Canadian Society of Association Executives• Centre Wellington Chamber of Commerce• College of Registered Psychotherapists of Ontario• Credit Counselling Canada • Family Service Ontario• Family Support Workers of Ontario• Guelph Chamber of Commerce• Hospice Wellington • Human Resources Professional Association• Mount Forest Family Health Team• Ontario College of Social Workers and Social Service Workers• Sexual Assault Centre of Essex County• Waterloo Region Suicide Prevention Council

Funders2016/17 Expenditures

Trustees in Bankruptcy

Donations

Affiliations

• Steve Borsellino• TD Canada Trust• Ted Michalos• Toronto SickKids Hospital• Zonta Club of Guelph

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Volunteers Contact Us

Family Counselling and Support Services for Guelph-Wellington

109 Surrey Street East Guelph, ON N1H 3P7

Phone: (519) 824-2431

Fax: (519) 824-3598

Email: info@FamilyServiceGuelph.on.ca

Web site: www.FamilyServiceGuelph.on.ca

LinkedIn: https://www.linkedin.com/company/family-counselling-and-support-services-for-guelph-wellington

Twitter: @familycounsGW

Board of Directors

Staff Service Award

• Sandra Ellis, President• Mike Ruhl, Vice-President• David Hallman,

Treasurer/Secretary (outgoing)

• Jason Hingston, Board Member (incoming Secretary-Treasurer)

• 20 Years - Trajan Jonathan Bulman – Social Enterprise/Community Justice Teams

• 15 Years - Yvonne Rogoza – Developmental Services Team• 10 Years - Alyson Bethley – Connections Team• 5 Years - Talaria Ashley – Community Justice Team

Maureen Oesch – Social Enterprise Team Cheryl Rodgers – Management Team

• Amanda Cramm, Board Member (outgoing)

• Starr Lofranco, Board Member

• Mimi Ramadan, Board Member

• Colleen Comerford, Board Member (outgoing)

• Ashley Timm (incoming)

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