2015 PROFILING REPORT A Snapshot of the …2015 PROFILING REPORT T: (65) 6720 9388 | F: (65) 6720...

2015 PROFILING REPORT T: (65) 6720 9388 | F: (65) 6720 3804 | E: [email protected] | W: www.ssophilippines.com

2015 PROFILING REPORT

A Snapshot of the Philippines Shared Services & BPO Market

Survey Respondents

Here at SSON, we conduct research with senior decision makers of shared service centers around the world. In this report, we compile the findings from our latest survey of the Philippines' shared services and BPO market.

ABS-CBN BROADCASTING CORPORATIONAIG Shared Services Corp (Phils)ANZ Global Services and Operations IncAureconAyala Land IncB&M Global Services Manila, Inc.Bayer Business Services Philippines, Inc.Bayer Philippines IncCitibank N.A. – ROHQCoca-Cola Bottlers Business Services IncDSM Manila LLCFinancial Times Electronic Publishing Philippines, Inc.FMC Chemical International AG FMC CorporationGlobe Telecom IncGrundfos IS Support & Operations Centre PhilippinesHenkelHolcim East Asia Business Service Centre B.V. - Phil ROHQ ING PhilippinesJohnson & Johnson PhilippinesJohnson Controls JP Morgan Chase BankLexmark Research & Development Corp.Maxim IntegratedMount Grace Hospitals, IncOoredoo QatarP&G Pfizer Pharmaceutical India Pvt LtdPhilip Morris Philippines Inc.Procter & Gamble International Operations (SA) ROHQQBE Group Shared Services Inc.San Miguel Pure Foods Corp.Schneider Electric PhilippinesShell Shell Business OperationsShell Shared Services Sony Global Business ServicesThome Ship Management Pte. Ltd. –ROHQThomson ReutersTowers Watson Asia Pacific Shared Service CenterUnited Laboratories, Inc.Vestas BPC Phils Inc.Virtual Business Partners William Hill OnlineW R Grace Operations Center – ManilaWells Fargo

Types of Shared Services

54%Finance

27%HR

14%IT

5%Procurement

Job Titles

35%Managers

35%Heads/

Directors

12%MD / CEO

18%Chief / Business

Partner / VP / SVP




The majority of shared services and BPOs in the philippines serve the global market

Approximately half of all respondents have been established for 5 years

Talent management is the single greatest challenge facing the Philippines’ shared

services and BPO industry

Standardisation and process improvements are by far the

biggest priorities

Global

82% 15%

APAC Only

3%

North America Only

Planning & Build Phase 0-3 years 3-5 years 5-10 years >10 years

3%

Others (Standardisation of processes, Regulatory changes, Cost, productivity, system/technological enhancements)

44%

37%

12%

83%

52%

6%

28%

19%19%

22% 29% 29% 17%

Transformation & Change Management

Process Excellence

Talent Management/Talent Retention/Attrition

Proc

ess

Impr

ovem

ent/

Stan

dard

isat

ion

Tran

sfor

mat

ion

Auto

mat

ion

Othe

r

Syst

ems

Inte

grat

ion




67%

9%

52%55%

18%

37%30%

39%

73%

15%

$

Cloud, analytics and ERP solutions are the most immediate investment priorities

50% of Respondents Have Direct Influence on Procurement

Absolute/Final Decision-Maker

8%

46%Part of Decision-Making Unit

Prospecting, Evaluation and Recommendation

46%

SaaS, Cloud andERP & BPaaS

Big Data & Analytics

Document Management

Consulting & Change Management

Robotics Process Automation

P2P/O2C Tech & Accounting Software

Payments, Corp Finance, Cash Management & Credit

Leadership & Development Management

Travel & Expense Management

BPO




For More Research into the Philippines Shared Services and BPO market

CLICK HERE

SAP

ARIBAACCENTURE

IBM

ORACLECONCUR

PEOPLESOFT

SERVICENOW

WORKDAY

MICROSOFT

FUJI XEROX

BLACKLINE

HP

OMNI SUITE

READSOFT

KOFAX

REMEDY

SHAREPOINT

EYDELOITTE

YOUR DOCX

ASSURENET

TRAIN TECH

ZEN DESK INFOR

XFLOWPEGA

VM WARE

PRONTO

MICROSOFT FRX

Most Talked About Vendors in the Philippines

All the Survey Respondents are Attending our Upcoming Event, SSO Philippines,

for more information about this industry leading event

CLICK HERE

http://www.ssophilippines.com/EventLanding.aspx?pageid=383232&mLoc=F&isbrochure=true&m=2536&eventid=1001145

http://www.ssophilippines.com/MediaCenter.aspx

2015 PROFILING REPORT A Snapshot of the …2015 PROFILING REPORT T: (65) 6720 9388 | F: (65) 6720...

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