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August 2015

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Vision and Benefits Qatar Digital Government 2020 Strategy is about simple, fast and secure

services, anywhere, anytime. The strategy focuses on people, using technology to deliver real benefits to the people of Qatar --to members of the public, whether they are citizens, residents or visitors; businesses and private organizations; and government entities themselves. Qatar Digital Government 2020 strategy will enhance the customer experience, provide greater access to government services, and improve government efficiency, leading to better outcomes for the nation.

The strategy has one clear vision:

“All individuals and businesses will benefit from connecting online with Qatar's more open and efficient government.”

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Strategic Objectives

The vision is supported by three strategic objectives that determine

where action will be taken to deliver benefits and value:

Strategic Objective 1: Better Serve Individuals and Business that enrich people’s lives and help fuel Qatar’s economy

Strategic Objective 2: Create Efficiency in Government Administration to create efficiencies and make better use of public funds.

Strategic Objective 3: Increase Government Openness to generate economic and political value by collaborating with customers on co-design.

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QDG governance A clear structure of governance has been developed to ensure successful execution of Qatar

Digital Government Strategy.             

The Council of Ministers has ultimate responsibility for Qatar Digital Government 2020 Strategy and for any necessary legislative changes.   

The Digital Government Steering Committee, chaired by the  Minister of Information and Communications Technology, oversees implementation of the strategy, resolves any issues, coordinates with government agencies, and approves the project plans. The Steering Committee is made up of representatives from 8 government entities including: – Ministry of Interior (Deputy Chairperson)– Ministry of Information and Communications Technology– Supreme Council of Health– Ministry of Administrative Development– Ministry of Municipality and Urban Planning– Ministry of Economy and Commerce– Ministry of Finance– Supreme Education Council

The Strategy Management Office (SMO), established by the Ministry of Information and Communications Technology, to monitor the execution of Qatar digital government strategy.

Individual government entities are responsible for delivering their projects and services for their ongoing operations.

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Roadmap A master plan was developed as a roadmap for implementing the Qatar Digital Government

objectives. The plan is aligned with the Qatar National Vision 2030,  Qatar’s National ICT Plan 2015, and Qatar National Broadband Plan. Progress is assessed and monitored by the Steering Committee and reported regularly to the Council of Ministers.

The master plan targets are ambitious, but realistic. In the coming years, the availability of online services will dramatically increase, complemented by a drive to enhance overall end-to-end user experience, government efficiency, and openness.

The projects are grouped into four categories and implemented in three waves leading to 2020:  

Critical Services Projects

E-Services Projects

Shared Services Projects

Policy, Standards and Guidelines Projects

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Hukoomi In 2008, Hukoomi -- Qatar’s official online information and e-services government

portal -- was launched for use by citizens, residents, and businesses.  After the initial use and feedback from customers, the portal was enhanced, including adding more information, transactional services, and a more user-friendly customer experience. 

Hukoomi has grown exponentially in recent years in terms of both usage and offerings.  Over 2014 alone, the portal received more than 1.8 million visitors.  Hukoomi now offers around 400 services of which companies, citizens, residents, and visitors can complete more than 150 electronically from start to finish.  Services include paying traffic violations, paying utility bills, and renewing health cards, among many others. 

And the new Hukoomi mobile app, was launched in 2015 for further improved access to government services and information 24/7.

Further enhancements to Hukoomi are planned as part of Hukoomi Phase 3, currently under development.

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International Indicators The United Nations e-Government Survey is the major international benchmark for

assessing e-government maturity. Conducted every two years since 2001, the survey gives a snapshot with relative rankings of all UN Member States and insights on trends among regions and countries.

The e-Government Development Index is a composite indicator measuring willingness/capacity of national administrations to use ICT for public services delivery. The index consists of three sub-indices -- Online Service Index (OSI) based on a survey of national portals, e-government portals, and government websites, Telecom Infrastructure Index (TII) and Human Capital Index (HCI). .

An additional e-Participation Index focuses on the use of online services for information sharing,  e-consultation, and decision making.

In the 2014 assessment, Qatar ranked 44 out of 193 countries -- up from 48 in 2012--  in the UN e-Government Development Index. 

Four areas of focus from international benchmarks have been incorporated into the e-government strategy and performance indicators:

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International Indicators e-Government content and services, including elimination of barriers to e-

government usage, developing demand for services among different populations, and policies, content and e-services for expats and disadvantaged groups such as women, youth, lower income and lower skilled workers.

e-Government uptake and multichannel outreach, including social media and utilizing SMS, mobile web and mobile apps.

e-Participation and government collaboration, including assessing e-participation readiness; developing the legal framework to secure and encourage e-participation.

Open data, focusing on a demand-driven approach in publishing datasets; and centralizing data publishing in open formats through a dedicated portal.

Confidential

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Shared Services & Applications

Shared services and applications have been developed for use by government

entities to increase efficiency, reduce effort, standardize procedures, and make the

best use of ICT resources. 

Government Network

Government Data Center

Qatar Government Contact Center

The Government Cloud

National Authentication Service

e-Payment Platform

SMS Gateway

Government ICT Framework  Agreements

Human Resources Management (MAWARED)

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Thank you