S D D - R E J E C T S & R E T U R N S T O P 1 0 R E A S O N C O D E S

R X PAY E S S E N T I A L S

R X PAY E S S E N T I A L S

RXPAY - 2 rue de la châtaigneraie - 35510 CESSON SEVIGNE - 02 99 12 79 05 – contact@rxpay.fr

R E J E C T S & R E T U R N S - T O P 1 0 R E A S O N C O D E S

1- AC01 : Account Identifier (IBAN) Incorrect

IBAN

• IBAN is not valid

• IBAN is not found in the referred bank

Actor • Creditor

Actions

• Creditor to check the IBAN

• Creditor to contact customer to get the correct IBAN

R X PAY E S S E N T I A L S

RXPAY - 2 rue de la châtaigneraie - 35510 CESSON SEVIGNE - 02 99 12 79 05 – contact@rxpay.fr

2- AC06 : Account blocked

Account

• Account has been blocked by the customer or the bank

• Or account does not allow SDD

Actor • Creditor

Actions • Creditor to contact their customer

R E J E C T S & R E T U R N S - T O P 1 0 R E A S O N C O D E S

R X PAY E S S E N T I A L S

RXPAY - 2 rue de la châtaigneraie - 35510 CESSON SEVIGNE - 02 99 12 79 05 – contact@rxpay.fr

3- AG01 : Direct Debit forbidden on this account

Account

• Collection not permitted on the Account type

• Different regulatory reasons by each Bank

Actor • Creditor

Actions

• Creditor to contact their Bank & request that they contact the Debtor Bank to find out the reason

R E J E C T S & R E T U R N S - T O P 1 0 R E A S O N C O D E S

R X PAY E S S E N T I A L S

RXPAY - 2 rue de la châtaigneraie - 35510 CESSON SEVIGNE - 02 99 12 79 05 – contact@rxpay.fr

4- MD01 : No valid mandate

Mandate

• Receiving a RCUR without having received a FRST

• Mandate is blocked or cancelled or has expired

• Debtor sets limitations on amount, frequency, black/white list

Actor • Creditor

Actions

• Creditor to check if a FRST has been previously submitted

• Creditor to check if Debtor has cancelled the mandate

• Creditor to contact their customer (about limitations)

R E J E C T S & R E T U R N S - T O P 1 0 R E A S O N C O D E S

R X PAY E S S E N T I A L S

RXPAY - 2 rue de la châtaigneraie - 35510 CESSON SEVIGNE - 02 99 12 79 05 – contact@rxpay.fr

5- MD06 : Disputed authorized transaction

Debtor

• The debtor claims a refund for a collection that has already been settled

• The debtor makes use of his 8-week refund right

Actor • Creditor

Actions • Creditor to contact their customer

R E J E C T S & R E T U R N S - T O P 1 0 R E A S O N C O D E S

R X PAY E S S E N T I A L S

RXPAY - 2 rue de la châtaigneraie - 35510 CESSON SEVIGNE - 02 99 12 79 05 – contact@rxpay.fr

6- MS02 : Refusal by the Debtor

Debtor

• Blocks a Direct Debit • Blocks a Creditor • Limits mandate amount/frequency • Blocks a mandate

Actor • Creditor

Actions • Creditor to contact their customer

R E J E C T S & R E T U R N S - T O P 1 0 R E A S O N C O D E S

R X PAY E S S E N T I A L S

RXPAY - 2 rue de la châtaigneraie - 35510 CESSON SEVIGNE - 02 99 12 79 05 – contact@rxpay.fr

7- AM04 : Insufficient funds

Debtor • No funds on the debtors account

Actor • Creditor

Actions • Creditor to contact their customer

R E J E C T S & R E T U R N S - T O P 1 0 R E A S O N C O D E S

R X PAY E S S E N T I A L S

RXPAY - 2 rue de la châtaigneraie - 35510 CESSON SEVIGNE - 02 99 12 79 05 – contact@rxpay.fr

8- MS03 : Reason not specified

Reasons

• Used exceptionally if existing codes do not explain rejection

• Insufficient funds (some banks cannot use code AM04)

• If recurring Mandate information does not match the first

Actor • Creditor

Actions

• Creditor to contact their Bank & request their Bank to contact customer’s bank

R E J E C T S & R E T U R N S - T O P 1 0 R E A S O N C O D E S

R X PAY E S S E N T I A L S

RXPAY - 2 rue de la châtaigneraie - 35510 CESSON SEVIGNE - 02 99 12 79 05 – contact@rxpay.fr

9- RR04 : Regulatory reason

Reasons • Different regulatory reasons by each Bank

Actor • Creditor

Actions

• Creditor to contact their Bank and request that they contact the Debtor Bank to find out the rejection reason

R E J E C T S & R E T U R N S - T O P 1 0 R E A S O N C O D E S

R X PAY E S S E N T I A L S

RXPAY - 2 rue de la châtaigneraie - 35510 CESSON SEVIGNE - 02 99 12 79 05 – contact@rxpay.fr

10- RC01 : Invalid BIC

Reasons • Invalid BIC or branch code

Actor • Creditor

Actions • Creditor to contact customer and get the correct BIC

R E J E C T S & R E T U R N S - T O P 1 0 R E A S O N C O D E S

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