2014 R8 Coupe/R8 Spyder Audi Delivery Guidelines 2018-12-15¢  R8 Coupe/R8 Spyder Audi...

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Transcript of 2014 R8 Coupe/R8 Spyder Audi Delivery Guidelines 2018-12-15¢  R8 Coupe/R8 Spyder Audi...

  • PERFECT DELIVERY INSPECTION (PDI)

    2014

    R8 Coupe/R8 Spyder Audi Delivery Guidelines

    Stock No. Dealer Number

    VIN Road test mileage out

    R.O. No.

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    Pre-Delivery

    Ensure Final Vehicle Quality Inspection Is Completed

    F Inspect exterior for damage, dings, dents and surface scratches

    F Check interior for cleanliness, grease marks and damage. Repair all defects prior to customer delivery

    F Verify vehicle is equipped as specified and all accessories are installed

    F Check front/rear floor mats are locked in

    F Verify all campaigns and updates are closed

    Customer Priority Topics

    1. ___________________________________________________________________________________________________________________________________________________________

    2. ___________________________________________________________________________________________________________________________________________________________

    3. ___________________________________________________________________________________________________________________________________________________________

    How long would the client like to spend on topics today? ______________________________________

    Priority Delivery Topics Personalize Vehicle Settings

    F Auto Trans Shifting and Shift Quality

    F Bluetooth: Connect customer’s Bluetooth phone and assist in copying and accessing phonebook entries. Ensure connection will occur automatically upon re-entry if desired. Refer to www.audiusa.com/bluetooth for compatible phone list. Explain Audi advanced microphone

    F Cruise Control and Operation F Adjust mirrors, seats, and steering column to customer preference

    F Trunk/Hatch/Tailgate F Assist with radio station presets

    F Paint Finish and Care F Show how to connect iPod/MP3. Demonstrate AMI, SD cards and Aux-in jack (if equipped)

    Bluetooth Capability

    F Pair the customer’s phone with the vehicle

    F Demonstrate making a call via voice and steering wheel commands

    F Demonstrate how to answer, ignore and end calls

    F Conference calling (enable in the MMI under Telephone > Call Options menu

    F Dialing from directories/phonebook (received, missed, dialed calls)

    F Refer to www.audiusa.com/bluetooth for compatible phone list

  • PERFECT DELIVERY INSPECTION (PDI)

    2014 R8 Coupe/R8 Spyder | Audi Delivery Guidelines

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    Voice Controls

    F Demonstrate the voice command feature (i.e., accessing “Help,” dialing a phone number, calling a contact, using the steering wheel voice command button, etc.)

    F Have the customer complete the speech training to allow the Voice Recognition System to learn and adapt to the customer’s voice (Main Menu > Setup MMI > Voice Recognition > Individual Speech Training)

    F Radio station, CD/DVD, or Jukebox

    Introduce MMI Navigation System

    F Review the MMI controls and basic functionality (buttons: function, on/off, arrow control, and back)

    F Demo Audio Sources: Show how to connect iPod via AMI, MP3/SD cards, Bluetooth audio player. Explain the Jukebox function

    F Explain CD and DVD loading/unloading

    Navigation

    F Show how to enter a stopover

    F Demo how to “cancel” route guidance using voice commands (“Cancel route guidance”) and the MMI (NAV > Destination > Cancel)

    F Show how to store a destination

    F Show how to customize route “criteria” (e.g., avoid toll roads) and “Settings” (e.g., 3D map and Map Orientation, and Google Earth Mapping [with Audi connect services enabled])

    F Show how to manipulate the map (zoom, scroll map area)

    F Show how to repeat the last navigation announcement using the iNav steering wheel button

    F Show how to access TMC reports via Sirius and traffic reports via Audi connect

    F Explain Tire Pressure Monitoring System and how to reset in the MMI

    F Explain the settings for the Bang & Olufsen® system (if equipped)

    Interior

    F Climate control functions

    FMultifunction steering wheel

    FWiper/washer system/rain sensor

    F Demonstrate how to activate heated seats (if equipped)

    F Demonstrate how to activate folding heated mirrors (if equipped)

    F Demonstrate voice commands (if equipped)

    F Demonstrate glovebox/valet operation

    F Homelink® location and setup

    F “Passenger Side Airbag Off” light: Illuminates if no occupant in passenger seat or if occupant is “out of position”

    F Trip computer/Driver info display: Explain toggle function via “RESET” on stalk. Reset “Trip Comp 1 and 2” prior to delivery!

    F Explain Tire Pressure Monitoring System and how to reset

    F Show how to set clock and adjust time zone

  • PERFECT DELIVERY INSPECTION (PDI)

    2014 R8 Coupe/R8 Spyder | Audi Delivery Guidelines

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    R.O. No.

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    Convertible Top (Spyder only)

    F Demonstrate how to open/close power top (top can only be operated up to 30 mph)

    F Mention power top should be only operated with engine running to conserve battery power

    F Demonstrate operation of wind deflector. Mention more effective with windows in the up position

    F Demonstrate retractable rear window

    Exterior

    F Demonstrate how to unlock/lock doors/trunk lid

    F Vehicles with matte paint – show the cleaning kit (located in trunk) to the customer and explain the proper care for matte paint

    Owner’s Documents

    F License/insurance/registration/title (if applicable)

    F Warranty & Maintenance Booklet (stamp to confirm PDI was completed). Adhere “vehicle identification label” from the vehicle trunk to the inside cover of the Warranty & Maintenance Booklet prior to delivery

    F 24-Hour Roadside Assistance information – ask customer to program number in their phone

    F Owner’s Manual, MMI Manual and other manuals as equipped

    F Take the Quick Start Guide from the glove box, open it, and demonstrate how to use it with the customer

    F Tire Warranty Booklet: Explain coverage from tire manufacturer

    F All keys (2 master, 1 emergency, 1 valet): Walk customer through programming of keys

    F Provide Audi Care Information

    F Lemon Law Rights Booklet or Lemon Law Notice as required by law

    F Only use oil that meets Audi 502.00 standards

    F Advise the customer that Audi recommends using Top Tier Detergent Gasoline with a minimum octane rating 91AKI (95 RON)

    F Review the recommended maintenance schedule: Explain the importance of getting the Warranty & Maintenance Booklet stamped for each maintenance performed

    Orientation Drive

    F Activate and demonstrate navigation system (if equipped)

    F Demonstrate Audi parking system advanced (front and rear) with rear view camera (if equipped)

    F Demonstrate cruise control

    F Demonstrate how to manually extend/retract the rear spoiler

    F Audi magnetic ride: Explain and show where button is located, including DIS display when activated

  • PERFECT DELIVERY INSPECTION (PDI)

    2014 R8 Coupe/R8 Spyder | Audi Delivery Guidelines

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    R.O. No.

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    End the orientation drive in the service write-up area

    Service Introduction

    F Tour service department and introduce to Service Manager and Service Consultant

    F Set up first service appointment

    F Ask customer if you can program service department’s phone # in their phone

  • PERFECT DELIVERY INSPECTION (PDI)

    2014

    R8 Coupe/R8 Spyder

    Stock No. Dealer Number

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    R.O. No.

    Road test mileage in

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    Audi Vehicle Condition Report

    Initial PDI Vehicle Inspection

    Complete the following checks within 2 business days (48 hours) of receiving a vehicle.

    F Remove full body cover (if installed) following TSB 2009967. Check for transportation damage. Note: This is a two-person task

    F Verify all keys are included (2 master, 1 emergency key, 1 valet)

    F Verify all wiper blades are enclosed in the trunk (in case transport wipers are installed)

    F Inspect painted surfaces/molding/glass (If any defects [scratches/dings/dents/body damage] are found, contact your supervisor to arrange for immediate repair)

    F Set tires to maximum recommended tire pressures listed on the B-pillar doorjamb, and store tire pressure values in Car/System menu

    F Check the battery prior to starting engine with MCR340A. Record MCR340A code: _________________ or attach printout

  • PERFECT DELIVERY INSPECTION (PDI)