Arturo Pelayo Disruptive Innovation

Consultant

@mexiwi

1. I am not representing ASB.

2. Information provided is for educational purposes only.

3.The terminology shared can be

easily found online.

We will cover how we used a user-centered design process to save a significant amount of

money in providing the workforce with basic knowledge of

Continuous Improvement tools.

Attributes from our Voice Of Customer

in Designing the program:

Short bursts of attention.

No binge learning.

Easy recall.

Build a behavior.

moments of learning

need

acquisition of knowledge

(training)

learn for the

first time (new) expand

upon what was learned

(more)

remember or act upon what was learned

(apply)

solve problems or fix things that

break (solve)

application of knowledge (performance

support)

GOALS

I know how to implement solutions

I know my customer

I know how I contribute

I know my process & value streams

training program structure

(III) Learning & Applying

Continuous Improvement Tools

(I) Understanding the Customer

(IV)Building Habits

(II) Defining

Value Stream

PDCA5S’s

Proofing5Why’s

SOPs

briefs

8 wastes

V/NVA

Process Map

SIPOCCTQVOC

VMBs

training program structure

Habits

Customer

Value Stream

C.I. Tools

Arturo Pelayo Disruptive Innovation

Consultant

@mexiwi +64 022-303-1593 arturopelayo.com