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PROS Connect

User Community Website and Support Portal

Prepared by Christine Lambden

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Accessing PROS Connect

● https://Connect.PROS.com● Or go to PROS.com and click Support & Community at the

top

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First Time Visitors

● Every user should register on PROS Connect.

Click Here

It’s not just tickets.

You’ll find:• Discussion

forums• Product

Updates• Knowledge Base• Tips & Tricks

And we’re adding new features all the time!

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User Registration

Use your business email address to register.

Accounts are approved for PROS customers and partners only.

Your email address will be your Username on PROS Connect.

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A Quick Tour of PROS Connect

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New User? Start Here

Overview for New

Users

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User Guides, etc. are in the

Library

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Discussion

forums are

segregated by

Product

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Link to Training Resource

s

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Latest info about

Connect improveme

nts

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And the MOST important resource…

SEARCH all resources with one

click

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Search Results

Click to

filter by

Product

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Click to view results in Discussion forums.

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Add “double quotes” to see only results for whole phrase.

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For those who manage tickets only

Open or Update Support Tickets

This row is only visible if you have access to Support tickets.

Most people don’t.

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Submit New Requests or Incidents

Message explains

that ticket

access is limited

to “named users.”

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Fill in all fields to submit ticket.

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Reports

related to

Support

Tickets

This row is only visible if you have access to Support tickets.

Most people don’t.

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Reports

Click on ticket

number to view

ticket.

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Update Ticket

To Add Notes or Attachments to a ticket, use the Actions menu.

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When a ticket is in the Pending Customer Action state, you can provide requested info and click “Customer Info Provided” to respond.

Customer Info

Provided button

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Customer Support

menu also leads to

tickets and reports

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For Assistance with Connect

Send an email to ConnectSupport@pros.com if you have issues or questions about PROS Connect.

Connect Support team can also add or remove ticketing access to particular users if your organization’s needs change.