CIRC 5th Winter School on Economics of Competition Law Report
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Ciudad de New Haven
Informe de Impacto en la Comunidad 2013
`
LaCiudaddeNewHavenOctubre2013
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Reconocimientos
ElInformedeImpactoenlaComunidaddel2013fueproducidoennombredelaciudad
deNew
Haven
por
Boris
Sigal,
un
compaero
del
Servicio
Presidencial
Pblico
de
Yale
y
estudiantedesegundoaoenlaescueladeAdministracindeYalebajolasupervisin
deRebeccaBombero,JefeSuplentedePersonalparaelalcaldedeNewHaven.Este
informenohubiesesidoposiblerealizarlosinlagenerosaayudayparticipacinde:
AnnieHarper,UniversidaddeYale,CentrodeSaludMentaldeCT
ChristopherBarr,PhD,EscueladeAdministracin
CynthiaWatson,AccindelaComunidadCristiana
JanMcRayPrice,UnitedWaydeNewHaven
MnicaVargas,JuntaparaAccinProgresiva
RayBrescia,ProfesordeLeyAsociado,EscueladeLeydeAlbany
SoniaSteinway,EscueladeLeydeYale
ElPersonalenlaOficinadelAlcaldedeNewHaven
LaAsociacindeServicioPresidencialPublicodeYale
Enadicin,elproyectorecibiaportacincriticayreaccindeunavariedadde
organizacionesde
la
comunidad
de
New
Haven,
organizaciones
polticas
locales
y
nacionales,ygruposdelaindustriabancaria,loscualesnotodospudieronser
enumeradosaqu.
Finalmente,elinformedelCIRCfuehechoposibleporlaparticipacinycooperacinde
representantesdecadaunodelosbancosincluidosenesteinforme. Ellosayudarona
garantizarqueel CIRCtuviese accesoainformacincorrectayactualizadayqueel
esfuerzodecadabancoenlacomunidadsepusieraderelieve.
Renuncia:Lainformacincontenidaenesteinformefuerecolectadaindependientemente enjunioy
juliodel 2013.Todoslosesfuerzosfueronhechosparaasegurarprecisin,incluyendounaoportunidad
paralosbancoscorregircualquierinformacinincorrecta.Sinembargo,nosegarantizanadaencuanto
alaprecisindelosdatosyestsujetoacambiosencualquiermomento.
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Tabla de Contenido
o Acercadel
Informe
de
Impacto
en
la
Comunidad
del
2013.1
o ResultadosdelCIRCdel20134
o Seccin1:Accesibilidad..5
Sucursales
ATMs
CentrodeLlamadas
ApoyoconIdiomas
Aperturade
Cuenta
o Seccin2:ProductosyServicios..15
Cheques
Ahorros
OtrosProductosyServicios
o Seccin3:FinanciamientoparaVivienda....25
Prstamosentodalacuidad
AplicantesHispanos
AplicantesNegros
Aplcantesdeingresobajo/moderado
Aplicantesdeingresointermedio
o Secccin4:EncuestadeImpactoenlaComunidad33
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Acerca del Informe de Impacto
en la Comunidad del 2013QuesCIRCycmofunciona?ElInformedeImpactodelaComunidad(CIRC)esunaevaluacinquecalificacadabanco
localizadoenNewHaven,Connecticutbasadoen 50criteriosquesonimportantespara
losconsumidores,particularmenteenesosbancarizadososubbancarizados1.
Elprincipiodemotivacincentraldetrsdelproyectoeslacreenciadequeproveerle
informacinbsicasobreproductorfinancieros yserviciosalconsumidoranimaralos
bancosasermssensiblesalasnecesidadesdelacomunidad.Esteprincipiode
motivacinesimpulsadoporvariaspresunciones:
Losconsumidoressepreocupanporlasprcticasdelosbancos,losproductos
ofrecidos,ylaaccesibilidadcuandoeligenunbanco;
LosconsumidoresutilizarnloshallazgosdelCIRCparacompararyelegirun
bancoquecumplaconsusnecesidadesycircunstancias;
Losbancosrespondernmejorandolosproductosyserviciosqueofrecenpara
servirmejoralasnecesidadesdelosconsumidoresenNewHaven.
ParaquinestdestinadoelCIRC? Consumidores,quienespuedenutilizarlascalificacioneseinformacinpara
aprenderacercadelosproductosyserviciosofrecidosycomparardiferentes
bancos;
Bancos,loscualespuedencompararsusprcticasenlaciudaddeNewHaveny
fortalecersuproductoyofertasdeservicios;
GruposComunitarios,loscualespuedenutilizarlainformacinparaayudaratraer
msconsumidoresalsectorfinancieroformal;
Oficialesdel
gobierno
yelaboradores
de
polticas,
quienes
pueden
utilizar
los
hallazgosdelCIRCcomoaportacinvaliosaenconsideracionespolticasalrededor
delabancadeconsumoenlaciudad;
Otrasmunicipalidades,lascualespuedenutilizarelCIRCdeNewHavenpara
ayudaradesarrollaruninstrumentoqueesrelevanteparasucomunidad.
1Hogaresbancarizadossonaquellosquecarecendealguntipodecuentadedepsitoenunainstitucinasegurada.
Hogaressubbancarizadostienenunacuentadebancoperotambinconfanenproveedoresdeserviciosfinancierosalternativos.(AFS).2011
FDIC
Encuesta
Nacional
de
Hogares
Bancarizados
ySub
Bancarizados.
Corporacin
de
Seguros
de
Depsito
Federal,
Sept.
2012.
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Acerca del Informe de Impacto en la Comunidad del 2013
Cmosemideysecalificacadacriterio?Lainformacinsobrelosbancosfuerecopiladasobreunperiododeseismesesatravs
de
una
investigacin
en
lnea,
preguntas
de
centros
de
llamadas,
visitas
a
sucursales,
y
encuestascorporativas.Cadabancorecibiuninformederesultadospreliminaresy
tuvolaoportunidaddesuplirocorregircualquierinformacin.Cadacriteriode
medicinfuecalificadoenunadedosformas:
PuntajeCategoricoseutilizacuandoloscriteriosdemedicionsoloteniandosopcionesposibles,ocuandosecompararonlosresultadosconunpuntode
referenciafijo.Bajoestemetodo,lospuntosseasignandelasiguiente
manera:o Respuestanegativa=0puntos
o Respuestapositive=10puntos
o RespuestapositiveconBonos2 =12puntos
Puntajerelativeseutilizacuandoloscriteriosdemediciondevuelvenlosresultadoscuantitativosquenofueronevaluadosencontradeunpuntode
referenciaestablecido.Envirtuddeestemetodo,elconjuntodedatosse
divideentresintervalosdeigualtamao,oterciles,ylospuntosseasignaron
dela
siguiente
manera:
o Ultimolugar(directamenteoatado)=0puntoso Tercilmasbajo=2puntoso Tercilmedio=5puntoso Tercilmasalto=8puntoso Primerlugar(directamenteoatado)=10puntos
Cadaunodeloscriteriosdemedicionseleasignouncoeficientedeponderacionbasado
enlasaportacionesdelosgruposcomunitarios,expertosenpoliticayrepresentantes
bancarios.Puntosrecibidosencadacategoriafueronponderadosysumadospara
producirelresultadofinal.Lapuntuaciontotalmaximaposible(sinincluirlospuntosde
bonificacion)fuede100puntos,50puntosencadaunadelasdoscategorias.
2Algunoscriteriosbinariosdepuntuacinparaobtenerpuntosadicionales(porejemplo,sucursalesadicionalesabiertaslos
finesdesemana),entalcaso,seaadierondospuntosdebonificacinalapuntuacin(parauntotaldehasta12puntos)
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CIRC 2013: Puntaje General
Puntajes generales del Banco fueron calculados basado en sus puntajes en dos
categoras:Accesibilidad
(50pts)
yProductos/Servicios
(50pts).
El
puntaje
mximo
(sinincluirpuntosdebono)era100.
CIRC 2013: Puntaje General
Rango Banco Puntaje
1 Connex CU 79.12 Start Bank 76.0
3First Niagara 69.8
4 Bank of America 67.8
5 Wells Fargo 62.1
6 Chase 60.3
7 Webster Bank 58.5
8 TD Bank 58.4
9 Sovereign 57.8
10 People's United 56.7
11 Liberty Bank 56.3
12 Citibank 54.8
13 Citizens 51.9
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Accesibilidad
Msdelamitaddelosconsumidoresnobancarizadososubbancarizadosutilizan
losservicios
financieros
alternativos,
ya
que
se
perciben
como
ms
convenientes.
En esta seccin se evala la accesibilidad general de cada Banco en seis
subcategoras:
Accesibilidad Pesos2013 2012*
Sucursales 15.5% 15%Sucursalesconhorarioextendido? 2.5 N/ASucursalesabiertaslossabados? 1 2Sucursales
abiertas
los
Domingos?
1
2Totaldehorasquelassucursalesabrendurantelasemana? 2.5 2NmerodesucursalesdentrodeunamilladeNewHaven? 1 N/ANmerodeoficinasenlaCiudaddeNewHaven? 2 5SucursalesencomunidadesdebajosingresosenNewHaven? 5 5
Cajerosautomticos 11.5% 20%CantidaddecajerosautomticosdentrodelaredenlosEU? 0.5 N/ANumerodecajerosautomaticosenlaciudaddeNewHaven? 2.5 5ATMsencomunidadesdebajosingresosenNewHaven? 5.0 5CargosporelusodeATMsfueradelared? 2.5 5
Cargospor
el
uso
de
ATMs
para
no
clientes
del
Banco? 1
5
Centrodellamadas 2.5% 0%TotaldehorasqueelCentroestaabiertodurantelasemana? 2.5 N/A
Idiomascompatibles 12% 10%ATMsofreceenespaolyotrosidiomas? 2 5Cajerosofrecenserviciosenespaolyotrosidiomas? 2 N/APersonalBancarioofreceservicioenespaolyotrosidiomas? 2 5Centrodellamadasofreceservicioenespaolyotrosidiomas? 2 N/ASitioWebofreceservicioenespaolyotrosidiomas? 2 N/ABancaenlneaofreceservicioenespaolyotrosidiomas? 2 N/A
Accesoenlnea 3.5% N/A Ofrecenherramientasparamanejartusfinanzas? 1 N/A
Accesoalabancaenlneaatravsdeaplicacionesmbiles? 1 N/AAccesoalabancaenlneaatravsdelnavegadorwebmbil? 1 N/ASoportedeservicioalclienteatravsdechatenlnea? 0.5 N/A
Criteriosparaabrirunacuenta 5% N/AElmCityIDaceptadosparaabrirunacuenta? 5 5
50% 49%*2012pesosfueroncalculadosluegoderemoverelFinanciamientodeVivienda (30%depuntajeen2012)yPequeosNegocios(9%depuntajeen2012)categorasdepuntajegeneral.
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Accesibilidad: Puntaje
Los puntajes de accesibilidad fueron calculados basados en puntajes en cinco sub
categoras:Sucursales(15.5pts),ATMs(11.5pts),CentrosdeLlamada(2pts),Apoyocon
Idiomas (12pts),AccesoenLnea (3.5pts)yCriteriosdeAperturadeCuentas (5pts).El
puntajemximo
en
esta
categora
(antes
de
incluirlos
puntos
de
bono)
era
50
puntos.
EstaseccinresaltaloshallazgosselectosencontradosporlacategoradeAccesibilidad;
hallazgos detallados y puntajes para las dimensiones estn disponibles al final de la
seccin.
Puntajes de Accesibilidad CIRC 2013
Rango Banco Puntaje
1 Bank of America 42.62 First Niagara 40.6
3 Start Bank 38.2
4 Chase 37.0
5 People's United 36.8
6 Connex CU 33.7
7 Wells Fargo 32.6
8 Sovereign 32.49 TD Bank 29.0
10 Citizens 28.5
11 Webster Bank 27.5
12 Citibank 26.8
13 Liberty Bank 17.8
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Accesibilidad: Sucursale
HorariosdeSucursal:Bancosquetienensucursalesdurantehorarioextendidoy/oofinesdesemanacreanlahabilidadparaquelosconsumidoresutilicenserviciosdesucursalesquequizdeotramaneranotenganlaflexibilidaddurantelosdasdetrabajo.
Sucursales con horario comercial extendido? PESO: 2.5%
Descripcion: ElbancotieneunasucursalenNewHavenqueesteabiertafueradelhorarioestndardetrabajodurantelasemanadetrabajo(9ama6pmlunesaviernes)?
Puntaje 0puntosparaningunasucursal;10puntospara1sucursal;12puntosparamsde1sucursal.
Sucursales bancarias abiertas en sbado y domingo? PESO: 2%
Descripcion: ElbancotieneunasucursalenNewHavenqueesteabiertaensbadoodomingo?
Puntaje 0puntosparaningunasucursal;10puntospara1sucursal;12puntosparamsde1sucursal
Total de horas que la sucursal est abierta durante la semana? PESO: 2.5%
Descripcin:
Nmerodehoras queunasucursalestabiertaenlaciudadduranteunasemanaregularde7das. Eneleventode2+sucursales,seutilizolasucursalqueestabiertapormshorasparaclculos.
Puntaje Ultimo
lugar
0pts;
Tercil
bajo
2pts;
Tercil
medio
5pts;
Tercil
alto
8pts;
Primerlugar 10pts
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Accesibilidad: Sucursale
Sucursales:Seencontrquelaproximidadalosproveedoresdeserviciosesunfactorquecontribuyealusodeserviciosfinancieros alternativos.Lassucursalesbancariasqueseencuentrancercadelosconsumidorespuedendisminuirlasbarrerasdeutilizacindeserviciosbancarios.
Nmero de sucursales dentro de 1 milla de New Haven? PESO: 1%
Descripcin:Sucursales
fuera
de
la
ciudad
de
New
Haven
City
dan
oportunidades
a
losconsumidores
que
residen
en
el
permetro deacceso deserviciosbancariosenNewHaven.
Numero de sucursales en la ciudad de New Haven? Peso: 2.5%
Descripcin: Sucursalesenlaciudadlesdaalosconsumidoresmsoportunidadesparaaccesarserviciosbancarios.
Sucursales en comunidades de ingreso bajo/moderado en NewHaven?
PESO: 5%
Descripcin:Elbancotieneunasucursalenunvecindariode*ingresobajoomoderadoenNewHaven?Sucursalesqueestnlocalizadasenvecindarios debajoingresoproveenunamaneramsfcilparaaccesarserviciosbancariosparaconsumidoresdesaventajados.
*Indicantractodelcensoconfamiliasdeingresomediodemenosde$37,390/alao
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Accesibilidad: ATM
ATMs(cajerosautomticos)Unnmerocadavezmayordelosserviciosbancariosseestnofreciendoenloscajerosautomticos.Accesoconfiableydebajocostoaloscajeros
automticospuedeofrecerunamanerafcildeutilizarlosserviciosbancariosbsicos.
Nmero de "Dentro de la red" cajeros automticos en todo el E.U.? PESO: 0.5%
Descripcin:ATMs
(cajeros
automticos)
en
todo
los
Estados
Unidos
permiten
alos
consumidores
utilizar
los
serviciosbancariosbsicosdeformagratuitaduranteunviajefueradeNewHaven.
Nota:StartBankyConnexCUsonpartedelareddeAllPoint decajerosautomticos.
Nmero de cajeros automticos en la ciudad de New Haven? PESO: 2.5%
Descripcin:ATMs(cajerosautomticos)enlaciudaddanalosconsumidoresmsposibilidadesdeaccederalosserviciosbancariosbsicos.
ATMs (Cajeros automticos) en las comunidades de bajos /moderados ingresos en New Haven?
PESO: 5%
Descripcin:
Cajerosautomticosubicadoen*barriosbajos/moderadosingresosproporcionaunamanerafcildeaccederalosserviciosbancariosbsicosalosconsumidores
desfavorecidos.
*Bajo/ModeradoIngresosindicaunsectorcensalconingresomediofamiliardemenosde $37,390/ao9
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Accesibilidad: ATMs / Idiomas Programado
ProgramasdeIdiomas:VeintisieteporcientodelosresidentesdeNewHavensonhispanosyel32%deloshabitanteshablanunidiomaquenoseaInglsencasa,los
bancospuedensermsaccesibleaestegransegmentodesubasedeclientes,
proporcionandoserviciosenespaolyotrosidiomashabladoenNewHaven.
Tasa por uso de "fuera de la red" Cajeros automticos? PESO: 2.5%
Descripcin:Elcostodeuntitulardelacuentaparausaruncajeroautomticoconsiderado"fueradelared"(tambinconocidocomonoafiliadoconelbanco).
Impuestos para los no clientes bancarios de utilizar ATMs PESO: 1%
Descripcin:
ElcostodeunoquenotengacuentadebancoparaelusodecajerosautomticosdelBanco.UnatarifamsbajaindicaunBancoqueesmsamigableparalacomunidadyparatodoslosresidentesdeNewHaven(yvisitantes).
ATMs ofrece en espaol y otros idiomas? PESO: 2%
Descripcin: E=Inglssolamente,S=InglsyEspaol,S+=Ingls,espaol,yalmenosotroidioma
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Accesibilidad: Idiomas Programado
Personal Bancario * ofrecen servicios en espaol y otros idiomas? PESO: 2%
Descripcin:
E=sloInglsS=InglsyEspaolS+=Ingls,espaol,yalmenosotroidioma
*Representantesbancariospersonalespuedenayudaralosconsumidoresconunavariedaddeservicios,
incluyendola
cuenta
de
asistencia
apertura,
la
explicacin
detallada
de
los
productos
yservicios,
yla
asistencia
aunaseriedepreguntas.
Centros de Llamadas ofrecen servicios en espaol y otrosidiomas?
PESO: 2%
Descripcin:
E=sloInglsS=InglsyEspaolS+=Ingls,espaol,yalmenosotroidioma
Banca en Lnea ofrece en espaol y otros idiomas? PESO: 2%
Descripcin:
E=sloInglsS=InglsyEspaolS+=Ingls,espaol,yalmenosotroidioma
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Accesibilidad: Centro de Llamada/Acceso en line
CentrodeLlamadas:Losconsumidorespuedennecesitarasistenciatelefnicadeunrepresentanteenvivo,sinotienenlaflexibilidadolacapacidaddepasarporunarama.
Bancoenlnea:CuatrodecadacincohogaresenelusodebancaenlneaEE.UU.,ymsdel30%hanutilizadotelfonosmvilesparaaccederaserviciosbancariosenelltimoao.
Total de horas que llaman el centro est abierto durante la semana? PESO: 2.5%
Descripcin:Elnmerodehorasporsemanaqueunclientepuedellegaraunrepresentanteen
vivo.
Integracin que ofrece con herramientas de tercera parte de gestinfinanciera?
PESO: 1%
Descripcin:Apoyalaintegracincuentabancariaenlneaconaplicaciones degestin?(porejemplo,Mint,Yodlee,HelloWallet,etc...)
Acceso a la banca en lnea a travs de aplicaciones mvilesdisponibles?
PESO: 1%
Descripcin:Estnlosserviciosdebancaenlneadisponibleenlosdispositivosmvilesatravs
deaplicaciones
de
telfonos
inteligentes?
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Accesibilidad: Acceso en Linea / Apertura de cuent
Aperturadecuenta:LaciudaddeNewHavenintrodujolatarjetaderesidenciaElmCityen2007conelobjetivodeaumentarelaccesoalosservicios,comola
banca,paramuchosresidentes.
Atencin al cliente servicio ofrecido a travs de comunicacin enlnea?
PESO: 0.5%
Descripcin:Losclientespuedenaccederalaatencinalclienteatravsde comunicacin enlneaenelsitiowebdelBanco?
Elm City ID aceptado a efectos de abrir una cuenta? PESO: 5%
Descripcin:ElbancoaceptaelIDElmCitycomounaformaprimariaosecundariadeidentificacinaefectosdeabrirunacuenta?
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Accesibilidad: M
Lasiguientetablacontienetodaslasmedicionesrecogidasylosresultadoscalculad
categora"Accesibilidad".
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Productos y Servicios
Msdeuncuartodelapoblacinnobancarizadaobajolosconsumidores
bancarizadosutilizan
los
servicios
financieros
alternativos,
ya
que
no
tienen
una
cuentabancaria.Bajocostoyahorrofcildeusarbsicasycuentascorrientes
puedenofreceraestosconsumidoresunavaalosserviciosbancariosformales.
Estaseccinevalalosproductosyserviciosofrecidosporcadabancoentres
subcategoras:
Productos y Servicios Pesos2013 2012
Cheques 19% 23%Culeslacuotamensualparamantenerunacuenta? 2.5 5Culeselsaldomnimoparaabrirunacuenta? 2.5 5Culeselsaldomnimorequeridoparaevitarlacuotamensual? 2.5 5Hayotrasmanerasdeevitarelcargomensual? 1.25 N/ACuleselcargoporsobregiroportransaccin? 1 5Culeslamximacantidaddecargosporsobregiroporda? 1 N/AEstdisponiblelaproteccincontrasobregiros? 1 N/ACuleslatarifaporelusodelaproteccincontrasobregiros? 1 N/ACuleslatarifaportransferenciasentrantes? 1.5 N/A
Cul
es
la
tarifa
por
transferencias
nacionales
salientes? 1.5
N/ACuleslatasadetransferenciainternacionaldedineroalexterior? 1.5 N/AEsunacuentaorebajas"Echeques"? 0.5 N/ALafacturaenlneaesofrecidagratis? 1.25 3
Ahorros 15% 15%Culeslacuotamensualparamantenerunacuenta? 2.5 5Culeselsaldomnimoparaabrirunacuenta? 2.5 5Culeselsaldomnimorequeridoparaevitarlacuotamensual? 2.5 5Hayotrasmanerasdeevitarelcargomensual? 2.5 N/ACuleselnmeromximodetransaccioneselectrnicaspermitido? 2.5 N/ACuleslacuotaporexcederlastransaccionesmximaspermitidas? 2.5 N/A
OtrosProductosyServicios 16% 13%Seofrececambiodechequesparalosnoclientes? 2.5 5Seofrecenprstamospersonales? 1 3Seofrecentarjetasdecrditogarantizadas? 5 N/ASeofrecenproductosparalosjvenes? 1.25 N/ASeofrecenproductosparalosestudiantes? 1.25 5Ofrecenoportunidadparasegundascuentas? 5 N/A
Total 50% 51%*2012pesossedandespusderetirarelprstamodeinicio(30%delapuntuacintotalen2012)ypequeas
empresas(9%delapuntuacintotalen2012)categoras.15
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Products & Services: Puntaje
Products&Servicesscoreswerecalculatedbasedonscoresinthreesub
categories:Checking(19pts),Savings(15pts),andOtherProducts(16pts).The
maximumscoreinthiscategory(beforeincludingbonuspoints)was50points.
ThissectionhighlightsselectfindingsfortheAccessibilitycategory;detailed
findingsandscoresforallmeasurementsareavailableattheendofthesection.
2013 CIRC Productos y Servicios
Rango Bank Puntaje
1 Connex CU 44.52 Liberty Bank 38.5
3 Start Bank 37.84 Webster Bank 30.0
5 First Niagara 29.2
6 Wells Fargo 28.5
7 TD Bank 28.5
8 Citibank 28.1
9 Sovereign 25.4
10 Bank of America 24.211 Chase 23.3
12 Citizens 22.4
13 People's United 20.0
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Productos & Servicios: Cheque
Cheques: Cuentas de cheques puede venir con cierta - a veces oculta - costos y requisitos.
Estas medidas tratan de determinar si las cuentas bsicas, sin ataduras estn disponibles
para los consumidores.
Cul es la cuota mensual para mantener una cuenta? PESO: 2.5%
Descripcin:Cuotame nsualdecuentacorrientebsicaantesdecumplirloscriteriosdeexencindepago(porejemplo,requisitosdesaldomnimo).
Cul es el saldo mnimo para abrir una cuenta? PESO: 2.5%
Descripcin: Depsitodeaperturamnimorequeridoparaabrirunacuenta bsicadecheques.
What is the minimum balance required to avoid monthly fee? PESO: 2.5%
Descripcin:
Elsaldomnimo(saldomnimoopromediodiario*)requeridoparaevitarelcargomensual.Laspuntuacionessecalculanporseparadoparasaldosdiariosmnimosymedios.
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Productos & Servicios: Cheque
Sobregiro:Msdeuncuartodelascuentasdechequesexperimentanuneventodesobregiro
cadaao.Elpromediototaldecargosporsobregiroconcargoaestosconsumidoresesmsde
$200.
Los
bancos
con
tasas
ms
bajas
yla
proteccin
contra
sobregiros
dedicado
reducen
la
probabilidaddegrandesmultasporsobregiroyelcierreinvoluntariocuenta.5
5
CFPB
Study
of
Overdraft
Programs
Source:
Consumer
Financial
Protection
Bureau,
June
2013.
Hay otras maneras de evitar el cargo mensual? PESO: 1.25%
Descripcin: Existenotroscriteriosdecalificacinparaevitarelpagodelacuotamensual?
N/A=Noaplicable(cuentasdechequesgratuitasofrecidas)
Cul es el cargo por sobregiro por transaccin ? PESO: 1%
Descripcin: Cargoporsobregiroportransaccin(promediodeloscincoprimeros)
Cul es la mxima cantidad de cargos por sobregiro por da? PESO: 1%
Descripcin: Elimportemximodelascomisionesqueunconsumidorpuedellegarenunda.
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Productos & Servicios: Cheque
Honorariosde
transferencia:
Trece
por
ciento
de
los
consumidores
no
bancarizados
osub
bancarizadosutilizanlasremesasnobancariasporquesonmsbaratos.6Tasasmsbajasde
tranferenciasdisponiblesconchequesbsicaspuedenayudarsignificativamentealos
consumidoresqueenvanregularmentelosfondosenelextranjero.
6
Federal
Depository
Insurance
Corporation,
2011
Culeslatarifaporelusodelaproteccincontrasobregiros? PESO: 1%
Descripcin:Cobrahonorariosporcadatransaccin/da*queseutilizaelserviciodeproteccincontrasobregiros?
*LaspuntuacionessecalculanporseparadoloshonorariosdiariosyloshonorariosportransaccinN/A=proteccincontrasobregirosnoestdisponible
Cul es la tasa de transferencia internacional de dinero al exterior? PESO: 1.5%
Descripcin:Elcostodeenvodeunatransferenciabancariaaunacuentainternacionaldeunasucursalbancaria.
Esta una cuenta o rebajas "E - cheques "disponible? PESO: 0.5%
Descripcin:
Descripcin:Laofrecendescuentosbancariasocuentasquereducenlacuotamensualbasadoenunamayorutilizacindelosserviciosdecuentaenlnea(encontraposicinalosserviciosdesucursalesenpersona)?
N/A=Notapplicable(freecheckingaccountsoffered)
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Productos y servicios: Cuenta de Ahorro
Hay otras maneras de evitar el cargo mensual? PESO: 2.5%
Descripcin: Existenotroscriteriosdecalificacinparaevitarelpagodelacuotamensual?
N/A=Noaplicable(Ofertadecuentadeahorrosgratis)
Cul es el nmero mximo de transacciones electrnicas permitido? PESO: 1%
Descripcin:
Cuntastransaccioneselectrnicasdeahorrosepermitenantesdequeseapliqueuncargo?Nota:Lasregulacionesfederaleslimitanelnmerodetransaccioneselectrnicas(por
ejemplo,transferencias)permitidasa6pormes.Cuandosealcanzaellmite,elbanco
puedeconvertirlacuenta deahorrosenunacuentasinintereses.
Cul es la cuota por exceder las transacciones mximas permitidas? PESO: 1%
Descripcin:Culeslacomisincobrada(avecesllamadala"tarifadeexcesodeactividad")cuandosealcanzaellmitemximodelastransaccioneselectrnicas?
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Products & Services: Otro
Otrosproductosyservicios:ProductosfinancierosalternativospuedensatisfacerlasnecesidadesnicasdelosdiferentesconsumidoresenlacomunidaddeNewHaven.
Is check cashing offered for non-customers? PESO: 2.5%
Descripcin:
Tienenloschequesbancariosparalosnoclientes(exceptoloschequesemitidosporelBanco)?Aunquegeneralmentesedebealentaralosconsumidoresaabrircuentasdeahorroynodependerdeadhocparacobrarcheques,haycircunstanciasqueimpidenhacerloenalgunoscasos.
Se ofrecen tarjetas de crdito aseguradas? PESO: 5%
Descripcin:
Ofreceelbancotarjetasdecrditoaseguradasdiseadasparalacreacindecrdito?Estastarjetaspuedenayudaralosconsumidoresaconstruirorepararsucrditoylograralargoplazolapropiedaddeactivosylaestabilidadfinanciera.
Se ofrecen productos para los jvenes? PESO: 1.25%
Descripcin:
OfreceelBancocualquierahorroocuentascorrientesespecialesdiseadosparalosjvenes(losmenoresde18aos)?Estascuentasofrecenunaoportunidadparacontribuiraldesarrollodelaeducacinfinancieraylacomodidadconserviciosbancariosdesdeunaedadtemprana.
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Products & Services: Otro
Se ofrecen productos para los estudiantes? PESO: 1.25%
Descripcin:
OfreceelBancocualquiercuentadeahorrosocorrientesespecialesdiseadasparalosestudiantes(losinscritosentiempoparcialocompletoenprogramasdegradode2o4aos)?
NewHaven
tiene
varias
instituciones
importantes
de
educacin
superior
dentro
de
sus
fronteras;cuentasestudiantilespuedenayudaraservirlasnecesidadesdeunagranpartedelosresidentesdeNewHaven
Ofrecen cuentas de segunda oportunidad? PESO: 5%
Descripcin:
Ofreceelbancouna"segundaoportunidad"ocuentade"oportunidad"paraaquellaspersonasquenocalificanparaunacuentadechequesregulardebidoalahistoriaanterior(estopuedeincluirlasactividadesfraudulentas,peroamenudopuedeserdemenorimportanciasobregiro/balanceinfracciones).
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Products & Services: Med
Lasiguientetablacontienetodaslasmedicionesrecogidasylaspuntuacionescalc
lacategora"ProductosyServicios".
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Prestamos Hipotecarios
Losprstamoshipotecariossoninstrumentosfinancierosvitalesparalosresidentesde
NewHaven
ypueden
ayudar
aproporcionar
una
va
ala
propiedad
de
activos
significativosylaestabilidadeconmica.Enconsecuencia,el30%delapuntuacindel
2012CIRCsebasaenlasprcticasdeprstamoshipotecarios.Esteao,elanlisisdelos
prstamoshipotecariossehaampliado,perosacadodelaseccindepuntajes.
Estosehizoporvariasrazones:
ElvolumendelosprstamoshipotecariosenNewHavenesrelativamentepequeoen
comparacinconelreaestadsticametropolitana(MSA),queseutilizaamenudopara
elanlisis
de
prstamos.
Aunque
pueden
existir
diferencias
en
las
prcticas
de
prstamosenNewHaven,eltamaodelamuestraesamenudodemasiadopequeo
paraencontrardiferenciasestadsticamentesignificativas;
Hayunavariedadderazonesporquelastasasdeinterspuedenvariarentrebancos.
Algunospuedenatenderalossolicitantesquesondifcilesdecalificarytenercriterios
estrictosdeaseguramientoquesirvenparaprotegeraestosconsumidores,algunosno
puedencentrarseenlosprstamoshipotecarios,ensuestrategiadenegocio,mientras
queotros
pueden
incurrir
en
prcticas
discriminatorias.
Este
anlisis
de
los
prstamos
hipotecariosnoestequipadoparadeterminarlasrazonesdelasdiferenciasobservadas
enlasprcticasdeprstamosentreinstitucionesfinancierasdeNewHaven.
Lasevaluacionesmssofisticadasyestablecidasexistenparaexaminarlasprcticas
crediticiasdelosbancos.
Reconociendoestaslimitaciones,hemosoptadoenlugardellevaracabounarevisin
delenfoquedeaprobacindeprstamosytasasparalaciudaddeNewHavenen
general,as
como
para
varios
sub
grupos
raciales,
tnicos
yeconmicos
crear
un
dilogo
acercadelosprstamosenlaciudad.Aunqueestaseccintienecomoobjetivoexponer
lasdiferenciassignificativasenlosprstamosentodalaciudad,notratadedeterminar
porquexistenestasdiferenciasynosedebeutilizarparahacerlo.Unanlisisms
detallado,incluyendovariosaosdedatos,puedeayudaraproporcionarunamayor
comprensindetrsdeestosresultados,peroestmsalldelalcancedeesteinforme.
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Prestamos HipotecarioQusemidi?Lasmedidasseenfocaronenlos prstamosylastasasdeaprobacindelaciudadde
NewHaven,entretodoslossolicitantes,ascomoparavariossubgrupos,incluyendo
ingresos
Latino,
Negro,
baja
/
moderada,
y
los
solicitantes
de
renta
media.
El
enfoque
de
losprestamosestdeterminadoporelporcentajedesolicitantesquecomprendenun
subgrupodeterminado,lastasasdeaprobacinsoncalculadasporelporcentajede
solicitantescuyassolicitudesdeprstamossonaprobados.
Unenfoquemasaltodeprstamosentreunsubgrupotnico,racial,odeingresosen
particular,indicaqueunamayorproporcindesolicitudesdeprstamoshipotecarios
recibidosporestainstitucinprovienendelsubgrupoparticular.Estopuedeindicarun
enfoqueespecialenlosprstamosaunaciertapartederesidentesdeNewHaven.
ndicesdeaprobacinmsaltosindicanquelosdemandantesenelbancoeranms
propensosaobtenersusprstamosaprobados.Comosehasealado,haymuchas
razonesposiblesparalastasasdeaprobacin,ylastasasnorevelannecesariamentela
voluntadgeneraldeunbancoparaprestar.
Pruebasestadsticasfueronutilizadasparadeterminarsiseobservarondiferencias
significativasentrelosbancosenelenfoquedeprstamosyaprobacindetasas.
QuesHMDA?EsteanlisisutilizadatosdeHomeMortgageDisclosure(HMDA)del2011,estossonlos
datosmsrecientesdeprstamosdisponiblesapartirdesupublicacin.Losbancos
estnobligadosamantenerydivulgaranualmentelosdatossobresolicitudesde
prstamoshipotecarios,incluyendoinformacindemogrfica,eltipodecrdito
solicitado,yelresultadodecadaaplicacin.Lossectorescensalesseutilizanpara
analizarlaactividaddeprstamoaniveldelaciudadylainformacinsobrelosingresos,
larazayelorigentnicoseutilizparadeterminarlosprstamosentrelosdiversos
subgrupos.Paraobtenermsinformacinsobrelasmedicionesylametodologa,vealas
notasdespusdecadatabladedatosdeprstamohipotecario.
Qubancosseincluyeron?TodosmenosunodelosbancosclasificadosdeCIRCdeesteaoseincluyenelanlisis
deprstamoshipotecarios.StartCommunityBankfueexcluidoporquenotienen
actividadcrediticiaenel2011.
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Beneficios para la Comunidad
ReconociendoquelasinstitucionesfinancierasenNewHavenpuedentenerun
impactopositivo
en
nuestra
comunidad
ms
all
de
los
productos
yservicios
que
ofrecen.Paracapturarestasactividadesenel2013CIRC,cadabancoclasificadoen
elinformedeesteaotuvolaoportunidaddecompletarunaencuestaacercade
suimpactoenlacomunidad.
Laspreguntasincluyen:
1. Suinstitucindirectaoindirectamenteapoyalosprogramasdelacomunidad
y
/o
servicios
en
la
Ciudad
de
New
Haven?
Si
es
as,
cules
y
hastaqupunto?
2. Suinstitucinproporcionalasclasesdeeducacinfinanciera,talleresoextensinenlaciudaddeNewHaven?
3. EnumerelastresprincipalesformasenquesuinstitucintieneunimpactopositivoenlaciudaddeNewHaven.
4. EnumerelastresprincipalesformasenquesuinstitucinofreceoportunidadesdelabancaparapersonasnobancarizadasopocobancarizadasenlaciudaddeNewHaven.
5. HayalgunainformacinadicionalquedebeserconsideradoparasuinstitucinenelInformede2013CIRC?
Note:Losbancosquerespondieronatiempoconunaencuestarealizadarecibieron
unpuntobonoaadidoasupuntuacin.Respuestasenblancoacontinuacin
indicanquelaencuestanofuedevuelto.
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Question 1: Doesyourinstitutiondirectlyorindirectlysupportcommunityprogramsand/orservicesintheCityofNewHaven?Ifso,whichonesandtowhatextent?
BankofAmerica
Education/workforcedevelopment: CityofNewHavensummerjobsprogram,LEAP,Teachfor
America,SolarYouth,CareerResources(grantforcityofNewHavenschools),YaleUniversitySchool of
ManagementMilitary/NonprofitScholarship,YaleNewHavenHospital(ClosertoFree), Bankof
AmericaStudentLeaderProgram(twocityofNewHavenhighschoolstudentsselectedforsummer
leadershiptrainingprogramandnationalleadershiptrainingexperienceinWashingtonDC).
CommunityDevelopment/Housing: NeighborhoodHousingServicesofNewHaven,Neighborworks
NewHorizons,GreaterNewHavenCommunityLoanFund,HabitatforHumanityofNewHaven,
EconomicDevelopmentCorp.ofNewHaven
CriticalNeeds: ColumbusHouse,CommunitySoupKitchen,NewHavenHomeRecovery,Christian
CommunityAction
Arts: ShubertTheatre,YaleRepertoryTheatre,NewHavenSymphony,LongWharfTheatre,
InternationalFestivalofArtsandIdeas,MarketNewHaven(sponsorofNewHavenRestaurantWeek
April,2013)
Other: UnitedWayofGreaterNewHaven,GreaterNewHavenChamberofCommerce,CTFundfor
theEnvironment/SavetheSound
CitibankConnexCU In2013,ConnexCreditUnionmadeadirectdonationof$1,000andover48staffvolunteerhourstoHabitatforHumanityofGreaterNewHaven.ConnexCreditUnionalsodonated$4,000asthetitle
sponsoroftheWPLRShamRock&RollRoadRaceinsupportofTheDiaperBank.
FirstNiagaraChaseBank
LibertyBank
At
the
grand
opening
of
its
downtown
New
Haven
office
on
July
22,
Liberty
Bank
provided
grants
to
five
nonprofitorganizationsbasedinNewHaven:CommunityActionAgencyofNewHaven,Farnham
NeighborhoodCenter,HigherHeightsYouthEmpowermentProgram,NeighborhoodHousingServices
ofNewHavenandtheNewHavenYMCA.Inaddition,atthesameevent,thebankpresentedgrants
fromitsannualGivingCircleprogramtofiveNewHavenagenciesthatprovideemergencyor
transitionalsheltertohomelesspeople,asfollows:ChristianCommunityAction,ColumbusHouse,New
HavenHomeRecovery/LifeHaven,LibertyCommunityServices,andEmergencyShelterManagement
Services.
WiththerecentadditionofNewHaventoLibertyBank'sservicearea,theLibertyBankFoundation
hasbegunacceptinggrantapplicationsfromNewHavenbasednonprofits. Foundationstaffarealso
reachingouttononprofitsandfundersinthecommunitytofamiliarizethemselveswithexisting
communityneeds
and
initiatives,
with
an
eye
toward
becoming
an
active
partner
in
those
that
relate
to
thefoundation'sfundingpriorities.
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Question 1: Doesyourinstitutiondirectlyorindirectlysupportcommunityprogramsand/orservicesintheCityofNewHaven?Ifso,whichonesandtowhatextent?
People'sUnited
People'sUnitedsupportsvarious communitydevelopmentandaffordablehousingeffortsinNew
HavenbypartneringwithnotforprofitorganizationssuchasNeighborhoodHousingServicesofNew
Haven,NeighborWorksNewHorizons,andtheGreaterNewHavenCommunityLoanFund.Through
investments,boardparticipation,eventsponsorships,charitablecontributions,andconductinghome
buyingeducationseminars,togetherwiththeseorganizationsPeople'sUnitedhelpsadvance
meaningfulcommunity
initiatives.
Additionally,inpartnershipwithYaleUniversity,thebankoffershomebuyereducationtoemployees
oftheuniversitytwiceperyear,whichisattendedby80to100people.Andearlierthisyear,thebank
offeredatwohourhomebuyingseminartostudentsatAlbertusMagnusCollege.
People'sUnitedisoneofaselectgroupoflendersthatoffertheHousingDevelopmentFund'sSmart
MovedownpaymentandclosingcostassistanceprogramtoqualifiedborrowersinNewHaven. The
bank also provides statewide support for Community Development FinancialInstitutions(CDFI),as
wellastheConnecticutHousingFinanceAuthority,whichhasadirectimpactoneconomic,affordable
housing,andsmallbusinessdevelopmenteffortsinNewHaven.
Throughavarietyofemployeevolunteeractivities,thebankisengagedwithmultipleNewHaven
basednotforprofitorganizationssuchasLiteracyVolunteers,CreativeArtsWorkshop,Fellowship
Place,ColumbusHouse,LeukemiaandLymphomaSociety,etc.Andsince2012,People'sUnitedhas
contributedcloseto$400,000tonotforprofitorganizationsthatprovideneededservicesinNew
Havenandsurroundingtowns.
CitizensBank
TheCitizensBankFoundationsupportedNewHavenbasedcommunityorganizationswithmorethan
$80,000ingrantsin2012. Theseorganizationsinclude: NeighborhoodHousingServicesofNewHaven,
NewHavenHomeRecovery,ChristianCommunityAction,theGreaterNewHavenCommunityLoan
Fund,FellowshipPlace,LibertyCommunityServices,andtheYalePeabodyMuseum. Additionally,the
RBSCFGCommunityServiceSabbaticalrecipientiscurrentlyservingher3monthpaidleaveatNew
HavensColumbusHouse.
Weencourageourcolleaguestobecomeactive,engagedvolunteerswitheachofthesecommunity
partners.RBS
Citizens
colleagues
have
volunteered
more
than
425
hours
in
the
New
Haven
area
this
year.
GearforGradesMorethan1,125backpackswillbedonatedtochildrenacrossthestatethisyear
throughourpartnershipwiththeYMCAofCTandtheCTAssociationofFoster&AdoptiveParents.
ChildreninNewHavenwillreceivethesebagsthroughthesecollaborations.Morethan$10,000
investedinbackpacksandcoloringbooksalone inadditiontomediaandmarketingsupportin
branchesacrossthestate.
Since2002,RBSCFGhaspartneredwithmorethan250ChampionsinActionthroughoutour
communitiesandinvestedmorethan6millionincharitablegrants.Inpartnershipwithkeymedia
outlets,weprovideunrestrictedgrants,volunteersupport,andpublicitytohelpthoseorganizations
improvethequalityoflifeintheircommunities.In2012,thisprogramcelebratedits10th
neighborhooddevelopment
anniversary
by
awarding
grants
of
$35,000
each
to
14
nonprofit
organizationsinourfootprintthatprovidessupportintheareasofyouthinitiativesandneighborhood
development.ThroughourCitizensHelpingCitizensinitiative,werefocusingparticularattentionon
strengtheningcommunities,fightinghungerandteachingmoneymanagement.Byprovidingfinancial
andothersupporttothelocalprograms,organizationsandinitiativestacklingtheseissues,wemake
investmentsinourneighborhoodsthatenrichusall. ThroughourCommunityCashbackProgram
colleagueswhovolunteeratleast50hourswithaqualifiednonprofitorganizationarerewardedby
providinga$250.00granttothenonprofitontheirbehalf.
CitizensBankMatchingGiftssupportscolleaguesthatsupportthecommunitybymatchingtheir
givingupto$1,000/year.
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Question 1: Doesyourinstitutiondirectlyorindirectlysupportcommunityprogramsand/orservicesintheCityofNewHaven?Ifso,whichonesandtowhatextent?
SovereignBank
StartBank
StartCommunityBank(SCB)directlysupportsnumerouscommunityprogramsandserviceswithinthe
CityofNewHaven.Wehaveprovidedfinancialliteracytrainingtovariousnonprofitsinourarea(see
question2formoredetails),aswellasspecializedaccountsfornonprofits.TheseincludeYouth@Work,
SolarYouth,ChristianCommunityAction,andColumbusHouse,amongothers.InNovember2012,we
participatedinNewHavenPublicSchoolsParentUniversity.
Eachspring,theBankcollaborateswithNeighborhoodHousingServicestoprovideaNeighborhood
MulticulturalFamilyFunFestivalwelcomingmorethan500ofourneighborsinourparkinglotswith
freefood,activities,andentertainmentfortheentirefamily.Thishasrapidlybecometheeventofthe
yearfortheneighborhoodonthissideofWhalleyAvenue.AndweparticipateintheFairHaven
ManagementTeamsFallFestival.WearealsoactiveparticipantsinvariousactivitieswiththeChatham
SquareNeighborhoodAssociationthroughouttheyear,andareproudtomarchintheFreddieFixer
andMaryWadeFairHavenParadeseachSpring.
Inaddition,thestaffisactivelyinvolvedinattendingmanagementteammeetingsintheFairHaven
andWhalleyAvenuecommunities,aswellastheChathamSquareNeighborhoodAssociation,Whalley
AvenueSpecialServicesDistrictandWestRiverNeighborhoodRevitalizationZonemeetings,Greater
NewHavenCommunityLoanFund,NewHavenRotaryClub,amongothers.Wehavealsodone
presentationstovariouschurchgroups.
SCBcontributesmorethan$20,000insponsorshipcontributionsandattendingeventsinsupportof
localnonprofitseachyear,aswellasinkindsupportofstaffvolunteers.Thisisasignificantpercentage
ofrevenueforastartup,denovobank.
TDBank
AtTDBank,wearecommitted tomakingameaningfulandpositivecontributiontotheindividuals,
families,businessesandcommunitieswithinourmarketplace. Weserveonboards,workwith
neighborhoodgroupsanddonatehundredsofhoursofvolunteertimetonumerouscivicandnon
profitorganizationsinNewHaven. ThroughtheTDCharitableFoundation,wefocusourgrantmaking
tohelpsustainthewellbeingofthecommunitiesweserve. WefoundedtheTDCharitableFoundation
in2002togivebacktothepeoplewhoaremorethanjustcustomerstous.Wewanttosupportand
helpourneighbors.ThroughtheTDCharitableFoundationandthefinancialgrantsitmakes,we
partnerwithareanonprofitandpublicinstitutionstocreatemeaningfulchangeandimprovementin
ourcommunities.Coupledwiththecommitmentofouremployeesandthehundredsofvolunteer
hourstheydonateeachyear,thismakesasignificantimpactinNewHaven. It'satraditionwehold
dear.Welookforwardtomanymoreyearsofcommunityinvolvementandresponsiblecorporate
citizenship.
WebsterBank
In2012,Websterdonated$261,523.00to93nonprofitorganizationsservingresidentsoftheCityof
NewHaven. AmongtherecipientswereNewHavenLegalAssistanceAssociation,ProjectAccessNew
Haven,Columbus
House,
Office
for
Catholic
Social
Justice
Ministry,
St.
Martin
de
Porres
Academy,
YMCAofCentralConnecticut,WestvilleVillageRenaissanceAlliance,NeighborWorks New Horizons,
MarketNewHaven,L.E.A.P.,JuniorAchievement forSouthwestNewEngland,JuntaforProgressive
Action,FarnamNeighborhoodHouse,ConnecticutFoodBank,ArtSpace,andChristianCommunity
Action.
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Question 1: Doesyourinstitutiondirectlyorindirectlysupportcommunityprogramsand/orservicesintheCityofNewHaven?Ifso,whichonesandtowhatextent?
WellsFargo
Since2011,WellsFargohascontributednearly$700,000ingrantsanddonationstodozensofNew
Havennonprofits,includingsuchorganizationsastheNeighborhoodHousingServicesofNewHaven,
NewHavenSymphonyOrchestra,NewHavenPromise,GreaterNewHavenCommunityLoanFund,The
UnitedWayandtheGreaterNewHavenChamberofCommerce.Additionally,overalllastyear,Wells
Fargoteammembersdonatedcloseto1,500volunteerhoursatNewHavennonprofitsand
communitygroups.
Specificallyofnote,WellsFargopartneredwithNeighborhoodHousingServices(NHS)ofNewHaven
initsworktostabilizeandrevitalizetheNewhallvilleneighborhood.NHShasrenovatedoveradozen
propertiesintoaffordablehomesforfirsttimehomebuyerswhichincludestwoREO(realestate
owned)propertiesthatWellsFargosoldtoNHSthroughtheNeighborhoodCommunityStabilization
Trustatadiscountandonepropertythatwasdonatedtotheorganizationatnocost. Tofurther
supportNHSscommunitystabilizationefforts,WellsFargoawardeda$70,000granttoNHSaspartof
itsPriorityMarketsprogramandprovidedover120hoursinvolunteertime. Since2011,WellsFargo
hasawarded$190,000ingrantsupporttoNHSofNewHavenforcommunitystabilization,
homeownershipcounseling,andhousingdevelopment.
WellsFargomadeacontributionof$300,000tounderwritethefullcostofNewHaven:Partnership
forthefirstyear,whichisacomponentoftheNewHavenPromiseeffort. Theprogramisfully
dedicatedtoorganizingstudents,parents,andcommunitymembersusingtheCollegeSummitmodel
toincreasecollegeenrollmentandensurestudentstakeadvantageoftheopportunitytogetafree
postsecondaryeducation.WellsFargoemployeesconductfinancialeducationseminarsforparentsand
studentsparticipatingintheprogramannuallyoncollegefinancing. Anadditional25employee
volunteershaveparticipatedinvolunteercanvassingcampaigns,goingintoneighborhoodsand
educatingcommunitymembersabouttheNewHavenPromiseprogramandofitsimportance.
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Question 2: Doesyourinstitutionprovideanyfinancialliteracyclasses,workshops,oroutreachintheCityofNewHaven?
BankofAmerica
BankofAmericaassociatesconductedfinancialliteracyclassesonbasicbanking,creditand
homeownershipinconjunctionwithareaemployersandnonprofitorganizationsinthecityofNew
Haven andhadateamofparticipatedinahomeretentionoutreacheventinthecity. Thebankalso
participatesinvolunteeractivitiesincludingfoodcollection,beachcleanupandhomebuildingforlow
incomefamilies.
CitibankConnexCU ConnexCreditUnionroutinelyoffersfreeworkshopsthatareopentothepublicincludingallNewHavenresidents.Ourtopicsincludefirsttimehomebuying,increasingyourhomesvalue,improving
yourcreditscore,Medicare,Willsandwhyyouneedone,identitytheft,budgeting,andothertopics.
FirstNiagaraChaseBank
LibertyBank
LibertyBankhasconductedfinancialliteracyprogramsforNewLifeCorporations'"PrisontoWork"
MensprogramandWomensprogram. LibertyBankalsositsonthesteeringcommitteefortheAsset
BuildingCoalition,astatewideadvocacygroupbasedinNewHaventoadvancethepolicyagendafor
assistingassetbuildingcapabilityamonglowincomeresidentsandLISC'sLocalAdvisoryCouncil
(statewideaffordablehousingsupportorganization).TheBankalsohascultivatedrelationshipswith
thelocalCAPAgency,NeighborhoodHousingServicesofNewHaven,CTVoicesforChildren,Habitat
forHumanity,etc.OuraimistobeactivelyengagedinleveragingLibertyBankresourcesforeffective
projectdevelopment.
People'sUnited
People'sUnitedhasconducted(6)sixfinancialliteracyclassesyeartodate,and15intheGreaterNew
Havenmarket.Laterthismonth,thebankwillalsobeconductingafinancialeducationworkshopin
partnershipwith
Concepts
for
Adaptive
Learning
for
participants
of
the
Technology
Cascade
and
TrainingProgram.
CitizensBank
RBSCitizensandtheCitizensBankFoundationhavepartneredwiththeCTMoneySchoolandLa
EscueladeDineroforthepastseveralyearstopromotetheimportanceoffinancialliteracy. Colleagues
loggedmorethan60hoursthisyearinNewHaven,providingVITATaxpreparationassistance,aswell
aspresentationonbankingbasics,budgetingandcheckingaccounts.
SovereignBank
StartBank
SCBprovidesfinancialliteracytrainingtomorethan1,000peopleeachyearmorethan3,000
individualssinceourinception.Amongthegroupsweveprovidedfinancialliteracytrainingtowithin
thepastyearare:Youth@Work,HousingAuthorityofNewHaven(forteensandseniors),LEAP,Solar
Youth,ColumbusFamilyAcademy,NewHorizonsHighSchool,ColumbusHouse,LiteracyVolunteersfor
GreaterNewHaven,NewHavenHomeRecovery,andtheYouthDevelopmentTraining&Resource
CenteratTheConsultationCenter.WehavealsobeenactivelyinvolvedinColumbusHouses
Employment&EnrichmentCenterprogramming.And,inNovember2012,weparticipatedinNew
HavenPublicSchoolsParentUniversity,providingafinancialliteracytrainingsessionforparentsand
guardians.UnderourYouth@Workandotheryouthemploymentprograms,474ofouryoungresidents
havebegunaprogramofsavingsand81%havemaintainedtheseaccounts.
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Question 2: Doesyourinstitutionprovideanyfinancialliteracyclasses,workshops,oroutreachintheCityofNewHaven?
TDBankTheTDBankWOW!ZoneisafinancialeducationprogramfromTDBank. Thisoneofakindprogram
helpsstudentsingradesK12developstrongfinancialskills,inschoolandonline. TrainedTDBank
instructorswillvisitstudents'classroomswithteacherwrittenlessonplansdevelopedinaccordance
withtheNationalCouncilofTeachersofMathematicsstandards. TDBankalsoprovidesfinancial
literacyintheformofFirstTimeHomebuyerSeminars. Inaddition,TDBankoffersSmallBusiness
FinancialSeminars
to
the
New
Haven
Business
Community.
WebsterBank
Inalittlemorethanayear,WebsterBankhashosted16financialliteracyworkshops,both
independentlyandinpartnershipwiththeConnecticutHousingFinanceAuthority,inNewHaven.
Thesewereattendedby182individuals.
WellsFargo
WellsFargoconductsfinancialeducationseminarsinpartnershipwithNewHavenPromise,SLATE,Arte
Inc.,YouthContinuum,andotherorganizationsintheCityofNewHaven. Wehaveafree,online
basedfinancialeducationcurriculumthatweuseandisaccessibletoeveryoneat
www.handsonbanking.org.
ThroughaninitiativeledbyARTEInc.,calledSLATE,twogroupsofmiddleschoolstudentsfromFair
Havengraduatedfromanintensive,twoyearlifeandsocialskillsprogram. WellsFargohelpedfund
the
program
and
company
employees
conducted
financial
education
and
banking
skills
workshops.
Studentsweretaughtabouttheimportanceofsaving;theyopenedtheirfirstsavingsaccounts,and
wereencouragedtosaveforcollege. ParticipantswerealsogiventoursoftheoldestWellsFargo
branchinNewHavenandwereintroducedtobankerswhospoketothemaboutthebanking
professionandwhatitentails.
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Question 3: ListthetopthreewaysinwhichyourinstitutionmakesapositiveimpacontheCityofNewHaven.
BankofAmerica
Grant(keyrecipientsListedabove)andsponsorshipsupport,associateengagementinvolunteer
activities(includingfoodcollection,beachcleanupandhomebuilding)anddonationofbankowned
propertiestolocalnonprofithousingorganizations(NHSofNewHaven(2)andNWNewHorizons(1)
forrenovationandsaletolowincomefirsttimehomebuyers.
CitibankConnexCU
1.Asanonprofitfinancialcooperative,ConnexCreditUnionisabletoprovidereputablefinancial
adviceandservicestoNewHavencitizenswiththeirbestinterestsinmind.
2.Asacommunitypartner,ConnexCreditUniondonatesthousandsofdollarsannuallytovarious
causesinNewHavenandthesurroundingtowns.
3.ConnexCreditUnionsfinancialworkshopshelptoeducateandimprovethelivesofbothour
membersandnonmembersinthecommunity.
FirstNiagaraChaseBank
LibertyBank
LibertyBankhasonlyrecentlyenteredtheNewHavenmarket,butintendstobecomeapositiveforce
thereasithasbeeninothercommunitiesitserves.
LibertyBankoffersmarketleadingproductsthatprovidevaluetoconsumersthattheycannotfindat
otherbanks. ExamplesincludetheBreakfreeCheckingAccount,QuarterBackChecking,andthebank's
specialofferofa1/2%discountonmortgagestohomebuyersinNewHaven.
TheLibertyBankFoundationstaffisfamiliarizingitselfwithcommunityneedsandinitiativesinNew
Haven,talkingwithfundersandnonprofitstolearnwherethefoundationcanbestexerciseitsgrant
makingand
community
organizing
capabilities
to
benefit
city
residents.
The
foundation
is
looking
to
buildpartnershipswithorganizationsthatworkinitspriorityfundingareas: educationprogramsthat
supporteconomicsuccessforpeopleoflow/moderateincome,anddevelopmentofaffordable
housing.
Overthecomingmonths,expecttoseeLibertyemployeesparticipatinginvolunteeractivitieswith
localorganizations. VolunteerismisacorevalueinLiberty'sculture;infact,thebankallowsevery
employeetotakeuptofourfulldaysofpaidreleasetimeeachyeartoperformcommunityservice. In
2012,178ofthebank's600+employeesreportedspendingatotalofover17,200hoursvolunteering
for243differentcommunityorganizationsandnotallemployeeswhovolunteercompletethesurvey
thatprovidedthesefigures.
Overall,the
biggest
benefit
Liberty
can
provide
to
New
Haven
is
something
the
city
has
been
missing
forseveralyears: tooffercityresidentsthechancetobankwithalocal,mutual,communitybank.
Libertyisaninstitutionwithover180yearsofhistoryandawellearnedreputationforoutstanding
products;caring,personalservice;andagenuinecommitmenttoitscustomers,employees,and
communities.
People'sUnited Branchpresence,Notforprofitengagement,andstatewideCDFIsupport.
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Question 3: ListthetopthreewaysinwhichyourinstitutionmakesapositiveimpacontheCityofNewHaven.
CitizensBank
Ourcolleaguesareactivelyengagedinthecommunityandserveonmorethan5boardscontributinga
totalof425volunteerhourstothecommunity. Oursignatureprogramsembracecommunityissues
andarepartofthefabricofourorganization.Ittakesresourcestomovecommunitiesforward.Thats
whywepartnerwithorganizations,businessesandindividualswhoaredevelopingplansforabetter
future. Wehelptoprovideaccesstothecriticalfinancialresourcesneededtoexecutetheseplans. We
makecommunity
development
loans
to
support
community
services,
affordable
housing,
construction
andcommunityrevitalizationprojects.Inadditiontoloans,RBSCitizensFinancialGrouphelpsto
originatecommunitydevelopmentinvestmentsonbothadirectandindirectbasis. Weconsider
investmentopportunitiessponsoredbyCDCs,CDEsandCDFIsand,atthistime,wehave$3.6million
ininvestmentsoutstandingwithnonprofitorganizationsinNewHaven. . Ontheconsumersidewe
makeaffordablehomeownershippossibleandourEnergySenseprogramenablesustohelp
homeownersreinvestintheirhomesinasensibleway.
SovereignBank
StartBank
1)SCB
has
been
successful
in
providing
positive
financial
literacy
programs
to
awide
demographic
in
theCityofNewHavenfromyouthtoseniors.FromhelpingYouth@Workemployeesgettheirfirst
savingsaccount,tohelpingthosewhoarehomelessgetanewstartwithabankingaccount,weprovide
thosewhoparticipateinourfinancialliteracysessionstheinformationtheyneedtolearnhowtosave
andmanagetheirmoneybetter.
2)Wehaveintroducedproductsfortheunbankandunderbankedwhichallowalternativesto
dependenceoncheckcashiers.Oursecondchanceaccountsdojustthat:theyofferthosewhohave
struggledfinanciallyasecondchancetogetbackontheirfeetandbeginsavingagain.Todatewehave
opened134SecondChanceAccounts.OurrecentFeeKeepercampaignencouragedpeopletocash
theirchecksatStartCommunityBank,withtheircheckfeethendepositedintoasavingsaccount.
3)Asmentionedabove,SCBisverycommittedtotheNewHavencommunity,andisaveryactive
supporterof
numerous
nonprofits
and
grass
roots
organizations
within
our
City.
We
are
there
for
the
residentsofNewHaven,aswellastheCityitselfandthenumerousorganizationsbasedhere,through
attendanceatneighborhoodmeetingsandmeetingwiththoseinthenonprofitcommunity,sowecan
understandtheissuesandconcernsthatarecriticalinourregion.Staffhasattendedcountless
aldermanicmeetingsandprovidedsupportonvariousinitiatives,includinghelpingbringtheAlexion
headquarterstoNewHaven,theStop&ShopgasstationonWhalleyAvenuetofruition,aswellas
supportingtheGreaterNewHavenCommunityLoanFundontheSinkingHomesinitiativeinWestville.
Our21personstaffcumulatively providesmorethan1,500hoursofcommunityserviceeachyear.
Whetheritsattendinglocalmeetingandevents,orservingontheboardsoflocalnonprofits,ourstaff
isveryinvolved.
TDBank Serveonboards,workwithneighborhoodgroupsanddonatehundredsofhoursofvolunteertimetonumerouscivicandnonprofitorganizationsonNewHaven.
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Question 3: ListthetopthreewaysinwhichyourinstitutionmakesapositiveimpacontheCityofNewHaven.
WebsterBank
Throughlendingtoprojects thatimprovethequalityoflifeforNewHavenresidents.Primeexamples
ofourlendingactivityincludeWebster'sfinancingoftherecentlycompleted44newandrenovated
housingunitsinthe$4.6millionFairHavenscatteredsitehousingredevelopmentproject;our$3.5
millionfinancingoftheElmCityMarketat360StateStreet;andour$4millionloanfortheconversion
ofhistoricLovellSchoolintoan18unitrentalproperty.
Throughcommunity
involvement.
Webster
executives,
including
our
Regional
President
Jeff
Klaus,
volunteerandserveasdirectorsonboardsofsuchvitalnonprofitagenciesinNewHavenasProject
AccessandNeighborWorksNewHorizons.OurbankersparticipateinhomebuildingwithHabitatfor
Humanity,laceuptheirsneakersonweekendstowalkfortheConnecticutFoodBank,andtaketime
offtoteachstudentsattheBarnardElementarySchoolaboutfinancialliteracyaspartofJunior
Achievement'sJAinaDay.ImyselfserveontheboardoftheConnecticutInstituteforthe2151
Century.
Byprovidingproductsthataddresstheneedsoflessaffluentcustomers.Thoseproductsincludeour
OpportunityCheckingandourStudentCheckingaccounts. OpportunityChecking,whichcanbe
openedwithaslittleas$50,offersconsumerswhohaveencountereddifficultiesmanagingachecking
accountinthepastasecondchancetohaveanaccount.Afteraperiod,OpportunityAccountholders
cangraduatetooneofourtraditionalcheckingproducts. Similarly,Webster'sStudentCheckingand
oureCheckingaccountsofferyoungadultsandothersalowcostalternativetoatraditionalaccount.
WellsFargo
HelpingCustomersSucceedFinanciallyWellsFargosover50NewHaventeammembersworkevery
daytohelplocalcompanies,individualsandindividualstosucceedfinanciallythroughindividualized
counselingandtheproductsandservicesweoffer. Wealsopaycloseattentiontoserviceby
conductingmonthlysurveysofourretailbankingcustomers.
SmallbusinessisanimportantdriveroftheNewHaveneconomyanditistheentrepreneurialspirit
thathelpscreatesjobsandgeneratetaxrevenueintheCityforyearstocome.Between2009and
2011,WellsFargohassupportedNewHavensmallbusinessesbyproviding246smallbusinessloans
andextendingover$14millionincredit. Ofthat,185ofthesmallbusinessloanswereinLMIareas.
WealsoprovidedfundingtotheGreaterNewHavenChamberofCommercetoreviveNewHavens
SmallBusinessAssistanceCenter,whichprovidesfreeassistancetosmallbusinessowners.
WellsFargoemployeesarecommittedtohelpingthecommunitiesinwhichweservetothriveand
succeed. RepresentativesfromWellsFargohavevolunteeredhundredsofhoursatlocalfoodpantries,
inNewHavenschools,andconductingseminarsforsmallbusinessesandindividuals. Community
organizationsthroughoutGreaterNewHavencountonWellsFargoemployeestoserveontheirboards
andcommitteesincluding:NHSofNewHaven,TheSchubertTheater,GatewayCommunityCollege,
NeighborworksNewHorizons,UnitedWayofGreaterNewHaven,GatewayCollegeFoundation,and
theNewHavenChamberofCommerce.
NonprofitgivingSince2011,WellsFargohascontributednearly$700,000ingrantsanddonationsto
dozensofNewHavennonprofits,includingsuchorganizationsastheNeighborhoodHousingServices
ofNewHaven,NewHavenSymphonyOrchestra,NewHavenPromise,GreaterNewHavenCommunity
LoanFund,TheUnitedWayandtheGreaterNewHavenChamberofCommerce.
Volunteering Simplywritingchecksisnotenough.Ouremployeesarealsopartofthefabricof
communitybyvolunteeringtheirtimeatnonprofitsandlocalcausestheyarepassionateabout. We
haveteammembersservingontheBoardsoftheArtsCouncil,ShubertTheater,GatewayCommunity
College,NewHavenChamberofCommerce,NeighborhoodHousingServices,NeighborworksNew
HorizonsandtheUnitedWayofGreaterNewHaven.Additionally,overalllastyear,WellsFargoteam
membersdonatedcloseto1,500volunteerhoursatNewHavennonprofitsandcommunitygroups.
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Question 4: Listthetopthreewaysinwhichyourinstitutionprovidesbankingopportunitiesforun/underbankedindividualsintheCityofNewHaven.
BankofAmerica
Provisionofnofeeaccountoptions(withbalancesordirectdeposit),stateoftheartfinancialliteracy
forinexperiencedadultsandyouthdeliveredthroughinpersonworkshoppresentationsandstateof
theartinteractiveonlinetools(BetterMoneyHabits.com/SalKhanAcademy,other) andextensive
networkofbankingcenterswith trainedpersonalbankers educational.
Citibank
ConnexCU1.ConnexCreditUnionrequiresonlya$25savingsaccounttomaintainagoodstandingmembership
andofferscheckingaccountswithnomonthlymaintenancefeesandnominimumbalance
requirements.
2.ConnexCreditUnionhasaSecondChanceCheckingthatwereabletooffertopeoplewhowould
normallynotbeapprovedforacheckingaccount.
3.ConnexCreditUnionoffersconvenienceservicesthatareappealingtotheunderbankedincludinga
surchargefreeATMnetworkofmorethan43,000ATMs,asharedbranchingnetworkofmorethan
5,000branches,onlinebanking,mobilebanking,mobilecheckdeposit,andtelephonebanking.
FirstNiagaraChaseBankLibertyBank
Wideselectionofcheckingandsavingsproductsthathavenomonthlymaintenancefeesandno
minimumbalancerequirements.Individualsmayopenaccounts24/7viawebsiteandmayaccess
accounts/funds24/7viaonlinePCbanking,mobilebanking,webbrowser,ATMs,and/ortelephone
bankingserviceslistedcarrynotransactionfees,usagefeesormonthlymaintenancefees.
People'sUnited
ThroughanexclusivepartnershipwithStop&Shop,People'sUnitedhas20branchesinsupermarkets
throughouttheGreaterNewHavenmarket,includingtwolocationsspecificallyinthecity.Thesefull
servicein
store
branches
are
available
(7)
seven
days
aweek
and
are
accessible
on
bus
lines
for
people
withoutcarsandwhodonotworkduring"normal"businesshours.
CitizensBank
RBSCitizensmakeshomeownershipmoreaccessibleandhomeimprovementspossibleforlowand
moderateincomepeople.Wehelpstabilizecommunitiesbyprovidingaccesstoinnovativefinancing
thatallowspeopletoinvestintheirhomesinwaysthatalsohelpsimprovetheirneighborhoods. We
accomplishmuchofthisbyofferingthefollowinginnovativeandflexible,lowcosthomepurchaseand
refinanceloanproductsandservices. RBSCitizensDestinationHomeloanprogramofferseligible,
prospectivehomeownerswithanopportunitytobuyandsustainahomewithaveryminimaldown
paymentandanaffordable,lowmonthlymortgagepayment.RBSCitizensalsooffersaportfolioFHA
loanprogramtoeligiblelowtomoderateincomeborrowersand/orborrowersthatpurchasedhomes
inlowmoderateincomecensustractsacrossitsfootprint. Inadditiontoa30year,fullyamortizing,
loanterm,weofferedthisspecialloanprogramatahalfpercent(.5%)toonepercent(1%)lowerthan
aconventionalfixedrate.
In2012,RBSCitizenscommitted$1Milliontoaprogramthatmakeshomeownershippossiblefor
familieswhomaynototherwisehavetheopportunitytopurchaseahomebecausetheylacked
sufficientsavingsforadownpaymentortheydidnothaveenoughmoneytopayfortypicalclosing
costs.
SovereignBank
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Question 4: Listthetopthreewaysinwhichyourinstitutionprovidesbankingopportunitiesforun/underbankedindividualsintheCityofNewHaven.
StartBank
1)SCBhasintroducedproductsfortheunbankandunderbankedwhichallowalternativestodepending
oncashcashiers.Oursecondchanceaccountsdojustthat:theyofferthosewhohavestruggled
financiallyasecondchancetogetbackontheirfeetandbeginsavingagain.Todatewehaveopened
134secondchanceaccounts.Weprovidethecommunitytheopportunityforwalkinbillpay(with
morethan5,000providersinoursystem);aswellasoffermoneytransfersbothnationallyand
internationallythrough
the
MoneyGram
network.
2)OurrecentFeeKeepercampaignencouragedpeopletocashtheirchecksatStartCommunity
Bank,withtheircheckcashiersfeethendepositedintoasavingsaccount.
3)SCBisproudtoofferasuiteofproductsthatarelowcostwithminimalfees.Childrenunderage18
canopenanaccountwith$1andbeginearninginterest,whileadultscanopenanaccountwithaslittle
as$5andnothavetoworryaboutminimumbalancestoavoidfees.WerealsoapartnerwiththeState
ofCTsBankonCTprogram,designedtoofferentrylevelaccountsfortheunderservedmarket.
AmongthelocalorganizationsweworkwithonthisinitiativeisJuntaforProgressiveAction.
TDBank TDBanksretailnetworkoffersaccessiblebankingtoindividualsofallincomelevelsinNewHaven. TDBanksRightStepMortgageproductoffersanalternativetoconventionalhomeloansincludingratediscounts
to
low
to
moderate
income
borrowers.
TD
Banks
financial
literacy
seminars
provide
individualsofallincomelevelstheknowledgeofbankingproductsavailableforthem.
WebsterBank
WebsterBankmeetsthebankingneedsofunbankedandunderbankedindividualsinNewHavenby
maintainingfivebankingcentersinandimmediatelyadjacenttoNewHaventhatarestaffedby
personnelconversantinSpanishandotherlanguages. AsofJune,2013,ourmobilebankingappalso
offerscustomersthecapabilityofdepositingchecksusingtheirsmartphone,savingatriptothe
bankingcenter. CustomerscanalsoreachourCustomerCareCenterviaonlinechataswellasphone.
Low costeCheckingaccountwhichrequiresnominimumbalanceforcustomerswhoconducttheir
bankingelectronically. WealsoofferOpportunitycheckingandStudentCheckingproducts.Withas
littleas$50,aconsumercanopenanOpportunityAccountandreceiveafreeVisaCheckcard,free
onlinebankingandmobileapp,monthlystatement,andelectroniccheckimagesforrecordkeeping.
Financialliteracy
seminars,
particularly
for
first
time
homebuyers,
help
consumers
to
plan
apurchase
andsuccessfullymanagetheirfinances.
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Question 4: Listthetopthreewaysinwhichyourinstitutionprovidesbankingopportunitiesforun/underbankedindividualsintheCityofNewHaven.
WellsFargo
Lowcostcheckingaccounts: AtWellsFargoweofferourcustomersavarietyofcheckingaccount
options,allofwhichincludemanyvaluableservicesandarecompetitivelypriced. Therearemanyeasy
waysforourcustomerstowaivemonthlyaccountfeesdependinguponthemixofservicesthatwork
bestfortheirneeds. Thisallowsthemtocashcheckswithoutfees,depositchecksatanATM,access
upto$200ofthedepositamountimmediately,anduseadebitcardjustlikecash,butwithadded
security.Eachofouraccountsoffersatleastonewaytowaivethemonthlyservicefeeforexample,a
qualifyingdirectdepositeachstatementcycleoraminimumdailybalance.Mostaccountsofferthe
optionofa servicefeediscountbyselectingonlineonlystatements. WellsFargoalsooffers
OpportunityCheckingandSavingsPackagespeciallyforthosecustomerswhohavebeenunableto
openacheckingaccountbecauseoftheirpriorcreditorbankinghistory. Whetheracustomerhasno
credithistoryorhasbeenturneddownforcreditinthepast,WellsFargooffersoptionsforcustomers
wantingtobuildorrebuildtheircredit.
Credit: Oneofthebestwaysfortheunderservedtobuildorrebuildcreditiswithasecuredcreditcard.
AWellsFargoSecuredCardcanbeusedwhereverVisacreditcardsareacceptedand,unlikeadebit
cardoraprepaidcard,securedcardpaymentinformationisreportedtomajorcreditbureausproviding
customerstheopportunitytobuildacredithistorywithresponsibleuse. Asecuredcreditcardis
securedbyadepositofaslittleas$300.Theamountdepositedisheldascollateralandequalsthe
creditlimit.LikeallWellsFargocreditcards,thesecuredcardapplicationissubjecttocredit
qualification. WellsFargoSecuredCardaccountsarereviewedperiodicallyand,whenastableusage
andpaymenthistoryhasbeenestablished,maybecomeeligibleforupgradetoanunsecuredcredit
cardwithnoannualfeeandthecollateralfundsrefunded.
RemittanceServices:WellsFargoalsoofferslowcostremittanceservices. WiththeWellsFargo
ExpressSendservice,customerscaneasilysendmoneytofamilyandfriendsinMexico,and13
countriesinCentralAmerica,theCaribbean,SouthAmericaandAsia,withcompetitiveexchangerates
andlowtransferfeeswithdiscountedfeesforthosewithselectWellsFargoCheckingPackages.
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Question 5: Isthereanyadditionalinformationthatshouldbeconsideredforyourinstitutioninthe2013CIRCReport?
BankofAmericaCitibankConnexCU
Ourmission
is
to
improve
the
lives
of
our
members,
one
member
at
atime
and
exists
to
serve
our
members.Asanonprofit,Connexcanbenefitthemthroughlowcostservicesandbetterrates.Connex
hasbeenvotedthebestCreditUnioninNewHavenbythereadersoftheNewHavenAdvocateforthe
past5yearsinarow,andhasbeenawardedElmCitysBestAwardbytheNewHavenRegisterforthe
past3years.Additionally,Connexhasascholarshipprogramthatawardsmoneyannuallytomembers
/childrenofmembersattendinginstitutionsofhigherlearning.
FirstNiagaraChaseBankLibertyBankPeople'sUnited
Throughits"MastersProgram",People'sUnitedcollaborateswithlawenforcement,senioradvocacy
agenciesandbusinessestoprovideeducationalprograms,seminars,eventsandtrainingforsenior
citizensandcommunity memberstohelpsafeguardseniorsfromfinancialexploitationandother
criminalactivity.
ThebankisthelonesponsoroftheAnnualChristmasTreeLightingonNewHavenGreen,andisthe
majorsponsoroftheChamber'sEconomicOutlookBreakfasteachyear,whichisattendedbymore
than300
people.
CitizensBank
AtRBSCitizensFinancialGroup,webelievethatastrongbanksitsattheheartofahealthycommunity.
Thecommitmenttobeingagoodcitizenisnotonlyreflectedinourname,itresonatesatourverycore.
Everyday,inwayslargeandsmall,weredoingourparttoplayaconstructiveroleinourlocal
neighborhoods.Withourwidearrayofcommunitydevelopmentprioritiesandinitiatives,wereputting
realworkbehindourwordsbyofferingsolutionstocriticalneeds.Inpartnershipwithcommunity
organizations,ourcustomersandourowncolleagues,werehelpingtoadvanceourneighborsand
neighborhoods.
SovereignBank
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Question 5: Isthereanyadditionalinformationthatshouldbeconsideredforyourinstitutioninthe2013CIRCReport?
StartBank
SCBisaCommunityDevelopmentFinancialInstitution(CDFI),withastrongcommitmenttogrowing
ourcommunity.Inrecognitionofthehighadministrativecostsrequiredtomaintainandprovide
depositandloanproductstothosemostinneed,,aswellasservicessuchasfinancialliteracytraining,
SCBreceivedaBankEnterpriseAwardfromtheUSDepartmentoftheTreasuryintheamountof
$287,000inNovember2012.
In
addition,
SCB
received
the
Nonprofit
Partnership
Award
from
the
Greater
New
Haven
Chamber
of
CommercerecognizingourworkwithSolarYouthinwhichweprovidefinancialliteracytrainingand
helptheiryouthemployeesopensavingsaccounts.
SCBwasalsoacceptstheResidentIDcardasaprimaryformofidentification,andourparent
organization,FirstCityFundCorporation(FCFC),fundedtheResidentIDcardwith$250,000.In
addition,weprovided$30,000tofundtheCityseffortstostudyandimplementastoredvalue
capabilityontheElmCityIDcard.SCBsleadershipteamofferedfreeconsultingonthisproject,
ultimatelyrecommendingandestablishingarelationshipbetweentheCityandaconsultingfirmin
Oakland,CAtodothefeasibilitystudy.Wehavealsocontributedapproximately$100,000insupportof
theROOFprogramofforeclosuremitigation.
TDBank Weareworkingdayafterday,yearafteryear,tomakecommunitiesstronger,morevibrantandprosperousthroughtheeffortsofouremployeesandourongoingfinancialcommitment.WebsterBank
WebsterBankhasbeenrecognizednationallyforitsleadershipinworkingconstructivelywith
homeownerswhofellbehindontheirmortgagesduringtheGreatRecession. InNewHavenalone,
Websterhasmodifiedthetermsonthemortgagesof32families,enablingthemtoremainintheir
homes. Bank wide,wehavemodifiedmorethan$200millioninoutstandingmortgagesandhelped
morethan1,200familiesremainintheirhomes.
WellsFargo
WellsFargoconsidersitaprivilegetooperateintheCityofNewHaven. Ourmaingoalistoassistthe
citizensandbusinessesintheCitytosucceedfinanciallyandoureffortshaveearnedusthetrustof
manyNewHavenresidents. Everydayanincreasingnumberofnewandexistingcustomersare
rewardingus
with
their
business,
in
large
part
due
to
the
superior
value
of
the
products
and
services
weprovide.