2013 Annual Report for NC 2-1-1 in Henderson County
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Transcript of 2013 Annual Report for NC 2-1-1 in Henderson County
HOWDIAL
WORKS
DAVE CALLS
2-1-1 DAVE IS CONNECTED
TO RESOURCES
DAVE FINDS HEALTHY
FOOD
DAVE FINDS JOB
TRAINING
DAVE FINDS A
BUDGET COUNSELOR
DAVE’S FAMILY GETS BACK ON
THEIR FEET
FREE / CONFIDENTIAL24 HOURS / 7 DAYS A WEEK / ANY LANGUAGE
4,535 CALLS IN 2013FROM HENDERSON COUNTY TO NC 2-1-1 ASHEVILLE CENTER
24%
7%7%
13%
9%
13%HOUSING & UTILITIESHousing Search, Housing Expense Assistance, Emergency Shelter
HEALTH CARECommunity Clinics, Family Planning, Prescription Assistance
INDIVIDUAL & FAMILY LIFEHoliday Assistance, Case Management, Parenting
LEGAL & CONSUMERLegal Aid, Child Support & Custody, ID and Licenses
MENTAL HEALTH & ADDICTIONSSubstance abuse, Mental Health Evaluation & Treatment
FOODEmergency Food Access, Food Outlets, Community Gardening
5%5%5% 4%
<1%<1%2% 1%2%
3%
INCOME SUPPORT
GOVERNMENT & ECONOMIC
TRANSPORTATION CLOTHING & HOUSEHOLD
INFORMATION
EMPLOYMENT EDUCATIONVOLUNTEER & DONATE
ARTS, CULTURE & RECREATION
DISASTER
TOP 10 NEEDS
UTIL
ITY
SERV
ICE
PAYM
ENT
ASSI
STAN
CE
HOUS
ING
EXPE
NSE
ASSI
STAN
CE
COM
MUN
ITY
CLIN
ICS
PSYC
HIAT
RIC
SERV
ICES
COUN
TY
OFFI
CES
RENT
&
MOR
TGAG
E
FOOD
PANT
RIES
LEGA
L AI
D
HOM
ELES
S SH
ELTE
RS
HOM
ERE
NTAL
LIST
INGS
NC 2-1-1 IN ACTIONIN WESTERN NORTH CAROLINA
Jennifer and her two young children needed help with food and transportation after leaving an abusive situation.
Gerald needed a consumer advocate to help him navigate a benefits
program for older adults.
Virginia needed specialized medical therapy for a family member with developmental disabilities.
Jason needed a job training program for young adults.
Help started with 2-1-1. Jennifer, Gerald, Virginia and Jason dialed 2-1-1 to connect to a network of services.
2-1-1 was there for them, providing hope, help and support
when they needed it most.
DIALDownload the app atUnitedWayABC.org/2-1-1
2-1-11-866-401-6342
twitter.com/211wnc facebook.com/211wnc
EQUITY IN ACCESSThere are increasing numbers of unmet needs of children, unemployed and underemployed individuals, older adults, the homeless and the “new poor,” but at the same time, many people don’t know how to find help or if help is available. NC 2-1-1 Asheville Center provides all people with a simple, effective way to connect to resources in Western North Carolina. 2-1-1 can be reached on a landline or cellphone, online at www.NC211.org or the NC 2-1-1 app on a smartphone.
WHAT WE’RE DOINGNC 2-1-1 Asheville Center’s geographic coverage includes 7% of the counties in North Carolina, and 2-1-1 Information and Referral Specialists provide referrals to more than 18,000 unique program services, keeping up with the many changes in service hours and eligibility. NC 2-1-1 Asheville Center collects and maps data trends in the health and human services sector, which community decision makers use to develop strategies to address various acute and long-term challenges in the region. In essence, 2-1-1 is a social barometer of our mountain communities.
HOW YOU CAN HELPNC 2-1-1 Asheville Center should be the first place people turn to for community service information. Please share our materials with your customers, link to our website and forward our e-newsletter. Invite a 2-1-1 specialist to speak at a staff meeting, civic group, professional association or faith meeting. Use 2-1-1 as your source for information about what resources exist and what people in your community need.
GOING BEYONDWhen you dial 2-1-1, you are connected to a trained specialist. Many have advanced degrees and are Certified Information and Referral Specialists. Our specialists educate callers about the services they are being referred to so they are empowered to navigate systems and move toward self-sufficiency. When they are unsure a caller has the capacity to follow through or the caller hits a roadblock, our specialists take extra time and follow up to ensure the need is addressed.
WHY NC 2-1-1 MATTERS