2012/07/08 Tzu Chi Summer Health Fair Site Plan

＊ Health Fair Sync-Up Orientation Agenda 健康日前行 1.Service Flow Chart – 看診流程圖 2. Layout Floor Plan – 場地佈置圖 3.Greeting Area Flow – 掛號等候區流程 4.Registration Area – 註冊區 5.General Waiting Area Control – 一般候診區 6.Department Control – 各科看診區 7.Record Return – 病歷回收 8. Volunteer Guidelines – 義診志工注意事項 9.Setup Items Request Table – 佈置需求表 Appendix – 附錄2

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1. Service Flow Chart看診流程圖

Start

Assign Master Number

Registration

Measure Blood

Pressure (BP)

Measure Wt & Ht

General Waiting Area

MD OMD DCDenta

l

Service Complete

d

Record Return

End

領牌

註册

血壓

身高體重

一般候診區開始

諮詢西醫中醫脊椎牙科眼科

完成

病歷回收

結束

No

Yes

Vision

4

Snack / Water

Main Hall

Parking Lot

Dempsy Road

Health Fair Banner

TzuChi Flag TzuChi Flag

Sign In & Information

Reg #1

Reg #2

Tzu Chi #1

Tzu Chi #2

RegistrationWaiting Area

Registration

10’x10’ tent x2 10’x10’ tent x210’x10’ tent x2

2.1 Layout Floor Plan - Outside外場佈置圖

Outside Set-up Items - 10’x10’ Tent x6- 6’ table x 5-Blue table cloth x 5- Chairs x 30- Health Fair Banner x1- Tzu Chi flag & pole x2- Tzu Chi Community Booths x2

Tzu Chi Booths

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2.2 Layout Floor Plan – Main Hall 內場佈置圖

Snack / Water

Sta

ge

29’

(16’

x8’

)

App

rox

~ 3

4’

Approx ~ 50’

13.5’

DC

Inside Set-up Items - 6’ table x 8- Blue table cloth x 8- 4’ table x 8- Chairs x 50 -White table cloth x 2 roll- Decorated flowers - Tzu Chi publications- Snack / Water / Cup

General Waiting Area

Rec

ord

Ret

urn

4’

OMD#3 OMD#2 OMD#1

MD

#2

7x7 Treatment Tent

AlzhemierACSCCACACCCECH-CHI

AA

DP

7x7 Treatment Tent

7x7 Treatment Tent

7x7 Treatment Tent

7x7 Treatment Tent

7x7 Treatment Tent

7x7 Treatment Tent

7x7 Treatment Tent

4’ 4’ 4’ 4’

4’

6’ 6’ 6’ 6’

6’

6’

MD

#14’

Vision

Vision Chart

6’

PublicationTzu Chi 6’ 6’

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2.3 Visiting Room – Dental Office辦公室 –牙科

Office•6’ table x4•Chair x 15•Xray tent x1

’

Xra

y

Dental Supply Dental Supply Dental Supply

Equiptment Cleaning

P. Dental chairs

P. Dental chairs

P. Dental chairs

Storage for furnitures

Water sink

Restroom

s

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2.4 Layout Floor Plan – Buddha Hall for Triage & OHI佛堂佈置圖 – 護理站及口腔衛教

Storage

stor

age

Buddha Hall- Wt & Ht Scale- Body fat tester- 6’ table x 3- Blue table cloth x3- Chair x 20- Partition x 3

’

秀麗門

秀麗門

Body Fat (BF) Test

Wt & Ht

BP

秀麗門

Ora

l H

ygie

ne

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2.4 Layout Floor Plan – Lecture Room 187演講廳佈置圖

Podium

Projector

Screen

Lecture Room 187-Table x 2-Blue table cloth x 2-Chair x 30-Partition x 2-Screen x1-Mic/Mixer/Speaker-Projector-Computer PC

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2.5 Layout Floor Plan – Volunteer Room 187A醫護及志工休息室佈置圖

Volunteer Room 187A- 6’ Table x 2- Chair x 10- Serving Utensils- Paper Towels- Water / Snacks/ Cups

Lunch12:00PM – 1:30PM

Food Table

Food Table

Water/S

nac

k

To Lecture Room 187

Est. 20’

Est

. 18

’

3. Greeting Area Flow掛號等候區流程依到達順序，分發號碼牌 (Master Number)給來參與健康日的看診者 ( 每位看診者一個號碼 ) 。

為病人講解後續流程、服務項目及注意事項，並請病人在此等候區等候。

注意有無情況特殊病人。介紹慈濟與互動。

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4. Registration Area / Triage Flow 註冊區 / 護理站流程

註冊時，依號碼 (Master Number) ， Flow in/out志工引導看診者從掛號等候區到註冊區登記。

註冊單會註明看診科別 (Patient Registration and Consent Form, Appendix 1)並會預先分配各科序號，登錄於看診單。 (Service Card, Appendix 2)

註冊志工為看診者說明下面要進行的工作和手續。註冊完後，至佛堂 (Buddha Hall)，量身高體重 (Weight and Height)及量血壓 (Blood Pressure)。完畢後， Flow in/out志工引導至內場 Main Hall。

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5. General Waiting Area Flow In/Out Control一般候診區

量完身高體重及血壓後， Flow in/out志工引導看診者至一般候診區等候看診。 (General Waiting Area)

Controller根據看診單 (Service Card)，登錄看各科序號於候診區控制表。 (Multi Service Log Sheet, Appendix 3)

根據各科的候診需求，迅速依各科序號，另由志工Flow out看診者到各科的 Station。

看診者 Flow out到各科後，消去相對的各科序號。如發生某一科等待時間太長，告知看診者約略的等候時間來減低等候的不耐。

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6. Department Control 各科看診區

Controller登錄看診者號碼及姓名於各科看診登記表。 (Department Log Sheet, Appendix 4)

依登記表順序，請看診者依序就診。該科就診完畢後， Controller查看看診單。 (Service Card) 如各科全部就診完畢， Flow out至病歷回收部。 (Record Return)

如尚未就診完畢， Flow out至一般候診區。(General Waiting Area)

與醫生協調看診人數 , 通知註冊組控制人數。活動結束後，將看診登記表交給病歷回收部(Record Return)，統計看診人數。

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7. Record Return Exit Control病歷回收感恩看診者的參與檢查簽名回收號碼牌回收病歷表

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注意安全。不遲到 , 不早退。 ( 簽到與簽退 ) 服裝儀容整齊 ( 志工背心 , 請當天借出及歸還 ) 不擅自離開被分配的工作崗位。如需休息替換，請確定有志工代理你的工作 , 並告知名組組長。

義診時，常有變化球，請依組長指示，做所安排的職責。為避免溝通上困擾，除非事情緊急，請勿在會場上指揮其他志工。

經常洗手 , 一離開工作場所，立即洗手。如有刺傷流血，一定要立刻報告負責人員處理。

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8.1 Health Fair Volunteer Guidelines 義診志工注意事項之一

不向病人推薦醫師及偏方。尊重病人隱私，不批評或談論病情。如有語言溝通問題，請找翻譯志工。攜帶並使用環保碗筷及茶杯。口氣溫和 , 態度親切 , 耐心誠懇，面帶微笑。感恩、尊重、愛！讓人對慈濟起歡喜心，進而接引入慈濟善門。

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8.2 Health Fair Volunteer Guidelines 義診志工注意事項之二

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Item 項目 Quantity 數量 Location 位置 Owner 負責人 (?)

Tzu Chi flag/stand 2 Entrance Brother Chung-Kuo

10x10 tent 6 Outside Brother Chung-Kuo

6” tables 25 Outside for Reg. & TC booths :5

Main Hall for partners :8

Visiting Room for Dental office :4

Buddha Hall for Triage and OHI :3

Lecture Room 187 :2

Volunteer Room 187A :2

Brother Chung-Kuo

4” tables 8 Main Hall for medical stations and Record Return :8

Brother Chung-Kuo

Chairs 155 Outside :30

Main Hall :50

Visiting Room for Dental office: 15

Buddha Hall for Triage :20

Lecture Room 187 :30

Volunteer Room 187A :10

Brother Chung-Kuo

Continued on Table 2 .. .. ..

9.1 Setup Request Table 1 of 5佈置需求表之一

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Item 項目 Qty 數量 Location 位置 Owner 負責人 (?)

Tzu Chi blue table cloth 20 Outside :5- TC booths (2), Sign in Booth (1), Registration (2)

Main Hall :7 - AADP(1), CACCC(1), ECH-CHI(1), ACSCCU(1),

Alzheimer(1), Extra (2)

Buddha Hall :3 – BP(1), BF(1), OHI(1)

Lecture Room :2

Brother Chung-Kuo

Power cord extension 5 Main Hall / Lecture Room 202 Brother Chung-Kuo

Scotch tape, scissors, ropes, staples, and set up tools

some Main Hall to cover power cord

Hang the banner

Brother Chung-Kuo

Reusable cups & bowls 50 Volunteer Room 187A Brother Chung-Kuo

Water (hot and cold) 3 sets Main Hall : 1 set (cold)

Volunteer Room 203 : 1 set (hot & cold)

Brother Chung-Kuo

Continued on Table 3 .. .. ..

9.2 Setup Request Table 2 of 5佈置需求表之二

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Item 項目 Quantity 數量 Location 位置 Owner 負責人 (?)

Health fair banner 1 Main Entrance Sister Amy

White table cloth 2 Rolls White plastic on each consultation service stations

Sister Amy

Service/Seminar signs All Each station and Room 187 Sister Amy

Dr/Nurse Coat Enough >15 Volunteer sign-in booth Sister Amy

Volunteer vest > 10 Volunteer sign-in booth Sister Amy

Wt & Ht scale 1 Main Hall Sister Amy

Body fat tester 1 Buddha Hall Sister Amy

Hand sanitizer 8 Registration Booth :1; Triage: 1

Service Stations : 6

Sister Amy

Computer 1 Lecture Room 187 & Record:1 Sister Amy

Easel 1 Outside Registration Sister Amy

Dining Serving Tools some Volunteer Room 187A for dining Sister Amy

Some disposal cup/ cookie

3 sets Main Hall: 1 set

Volunteer Room 187A : 1 set

Sister Amy

Continued on Table 4 .. ..

9.3 Setup Request Table 3 of 5佈置需求表之三

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Some disposal cup (hot &cold) & cookie

3 sets Main Hall: 1 set

Volunteer Room 187A : 1 set

Sister Amy

Lunch 1 Volunteer Room 187A Sister Amy

Projector 1 Lecture Room 187 :1 Brother Eric Chen

Speaker 1 Lecture Room 187 :1 Brother Eric Chen

Mixer 1 Lecture Room 187 :1 Brother Eric Chen

Projection screen 1 Seminar Room 187 :1 Brother Eric Chen

Power Point Remote Control 1 Seminar Room 202 :1 Brother Eric Chen

Continued on Table 5 .. ..

9.5 Setup Request Table 4 of 5佈置需求表之四

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Tzu Chi publication Some, including 人醫心傳月刊

Main Hall

TC booths

Brother Wenhsien

Dr. name card All Brother Jack

Translator tag some Sister Amy

Lecture poster 5 Main Hall/ Buddha Hall/ Dental Office/ Room 187

Sister Joy

End of Request .. .. ..

9.6 Setup Request Table 5 of 5佈置需求表之五

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Appendix 1 – Patient Registration & Consent Form註冊表及同意書 ( 節錄 )

TZU CHI FREE CLINIC, USA – MECIAL TERM PATIENT REGISTRATION & CONSENT FORM

Date: _________________ Location: _____________________________________ Chart No: _____________ Patient Name病人姓名: (Last 姓) ________________________________ (First 名) ___________________________ Nombre Del Paciente: (Appellido) (Nombre)

Birthdate 生日: __________________ Sex性別: Male Female Telephone電話號碼: _____________________ (Fecha de Nacimiento) Sexo Telefono

Address住址:_____________________________________________________________________________________ (Domicilio)

Race / Ethnicity (Check One) Raza / Etnicidad (Marque una caja) 族裔選項 (請擇一) Asian/Pacific Islander Hispanic American Indian/Alaskan Native African American White Other

Language/ Idioma English/Inglés Spanish/Español Chinese/Chino Other /Otro

Service Category:

Medical Dental Acupuncture Chiropractic Blood Test Vision Medico Dentista Acupunctura Quiromante Body Fat 西醫牙醫中醫 Bone Density Hepatitis B

Vitals: Wt: Ht: Temp: Resp.: Allergy:

Pulse: Blood Pressure: Ideal = below 120/80 (高壓 120 以下, 低壓 80 以下 = 理想)

Blood Sugar血醣 : Fasting = below 120 mg/dl Normal ( 空腹低於 120 = 正常 ) Non-fasting = over 160 mg/dl Follow Up ( 非空腹高於 160 = 追蹤檢查 ) Cholresterol膽固醇 : Ideal = less than 200 (低於 200 = 理想) Hgb血紅素 :

I hereby release Tzu Chi Free Clinic and all other organizations associated with this screening, parent and affiliated companies, successors and assignees, and officers, directors, and employees from any and all liability arising from or in any way connected with blood drawing for my blood cholesterol, glucose, hemoglobin measurements, immunizations, or from the data derived there from.

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Appendix 2 – Service Card看診單

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Appendix 3 – General Waiting Area Log Sheet候診區控制表

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Appendix 4 – Department Log Sheet各科看診登記表 ( 中醫 )

City:

DEPT. NAME DEPT. NAME

SEQ. # (FIRST NAME + LAST NAME) SEQ. # (FIRST NAME + LAST NAME)

MEDICAL TEAMACUPUNCTURE LOG SHEET

Date: [MM / DD / YYYY]

Location:

NO NO

Medical Team @ 20080508

NUMBER OF PATIENTS SERVED: [ __________ ]

Month / Day / YearMonth / Day /Month / Day /

TCNW Medical Group Wiki https://nca.us.tzuchi.org/content/wiki/medical-group

Tzu Chi Fresno Medical Outreach Guideline V1.0

http://nca.us.tzuchi.org/?q=content/wiki/community-outreach-and-health-fair-operation

Tzu Chi Northern California Medical Outreach Guideline

https://www.socialtext.net/outreach/medical_outreach

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Appendix 5 - References參考資料

2012/07/08 Tzu Chi Summer Health Fair Site Plan

Documents

Transcript of 2012/07/08 Tzu Chi Summer Health Fair Site Plan