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HigherEduca-onTechQual+Project

www.techqual.org

@accidentalcio

accidentalcio.com

8/3/2019 2012 TechQual+ Core Survey Presentation

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February2012ConferenceCall

•  NewCoreInstrument

•  NewTypesofAddi-onalQues-ons•  UpdatedProtocolGuide&FreeiBook•  Produc-onChangeSchedule

8/3/2019 2012 TechQual+ Core Survey Presentation

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HigherEduca-onTechQual+

ProjectOutcomes•  Measuresthatconceptualizetheeffec-vedeliveryanduseoftechnology,oreffec-veITserviceoutcomes,fromthe perspec&veofthoseoutsidetheITorganiza&on

•  AsetofeasytouseWebbasedtoolsthatallowsins-tu-onstocreatesurveysbasedontheTechQual+coreinstrument,communicatewithrespondents,andanalyzesurveyresults

•  A peerdatabasethatallowsins-tu-onstomakecomparisonsofITserviceoutcomesontheircampusagainsttheperformanceofotherins&tu&ons,aggregatedbyCarnegiebasicclassifica-on

8/3/2019 2012 TechQual+ Core Survey Presentation

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HigherEduca-onTechQual+Project

Inspira-ons•  LibQual+•  SERVQUAL

 – Conceivesofservicequalitybycollec-ngthreedifferentdimensionsofservice

•  MinimumExpecta&ons:representsthelevelofservicethatrespondentsfindacceptable

•  DesiredExpecta&ons:representsthelevelofservicethatrespondentsreallywant

•  PerceivedPerformance:representsthelevelofservicethatistypicallyprovided,rela-vetobothminimumanddesiredexpecta-ons

8/3/2019 2012 TechQual+ Core Survey Presentation

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Naturalis-cInquiry

8/3/2019 2012 TechQual+ Core Survey Presentation

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FocusGroups

•  UniversityofNewMexico,2007

•  AbileneChris-anUniversity,2008•  BostonUniversity,2009•  FurmanUniversity,2010

•  UniversityofTennessee,Cha`anooga,2011•  BostonUniversity,2011

8/3/2019 2012 TechQual+ Core Survey Presentation

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ThreeCoreCommitments,orOutcomes

•  Connec&vityandAccess,orthequalityofInternetserviceoncampus

•  TechnologyandCollabora&onServices,orthequalityofWebsites,onlineservices,and

technologiesforcollabora-on

•  SupportandTraining,ortheexperiencewhenobtainingassistancewithtechnologyon

campus

8/3/2019 2012 TechQual+ Core Survey Presentation

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What’saPosi-veOutcome?

•  Whenthinkingaboutposi-veITserviceoutcomes,respondentstendtomakeaposi-veevalua-onwhenthetechnology

serviceis – deliveredconsistently ,independentof-me,place,orpersonnel

 – whencommunica&onregardingtheserviceis

&mely,relevant,andeasy-to-understand form

 – whentheITserviceincreasescollabora&onopportuni&eswithothers

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2012TechQual+CoreInstrument

8/3/2019 2012 TechQual+ Core Survey Presentation

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Connec-vityandAccess

•  “TellusaboutthequalityoftheInternetserviceoncampus”whenitcomesto

 – HavingacampusInternetservicethatisreliableand

thatoperatesconsistentlyacrosscampus. – HavingacampusInternetservicethatisfastandthat providesspeedyaccesstoWebsitesandrapid

downloads.

 – HavingwirelessInternetcoverageinalloftheplacesthatareimportanttomeoncampus.

 – SupportforaccessingthecampusInternetserviceusingmytabletorothermobiledevice.

8/3/2019 2012 TechQual+ Core Survey Presentation

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TechnologyandCollabora-onServices

•  “TellusaboutthequalityofWebsites,onlineservices,andtechnologiesforcollabora-on”whenitcomesto – HavingcampusWebsitesandonlineservicesthatareeasytouse.

 –  AccessingimportantcampusWebsitesandonlineservicesfrommytabletorothermobiledevice.

 – Havingcampustechnologyservicesthatimproveand

enhancemycollabora&onwithothers. – Havingtechnologywithinclassroomsorothermee&ngareasthatenhancesthepresenta&onandsharingofinforma&on.

8/3/2019 2012 TechQual+ Core Survey Presentation

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SupportandTraining

•  “Tellusaboutyourexperienceswhenobtainingassistancewithtechnologyoncampus”whenitcomesto –  Technologysupportstaffwhoareconsistentlycourteousandknowledgeable,andwhocanassistmeinresolvingproblems

withcampustechnologyservices. –  GeKng&melyresolu&ontoproblemsthatIamexperiencingwithcampustechnologyservices.

 –  Receiving&melycommunica&onsregardingcampustechnologyservices,explainedinarelevantandeasy-to-understandform.

 –  GeKngaccesstotrainingorotherself-helpinforma&onthatcan

enablemetobecomemoreeffec&veinmyuseofcampustechnologyservices.

8/3/2019 2012 TechQual+ Core Survey Presentation

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DepreciatedCoreSurveyItems

•  Itemsusedinpreviouscoresurveysshallbe

loadedinthecustomsurveyitemlibraryfor

eachins-tu-on,allowyoutocon-nuetouse

thoseques-onsonfuturesurveysifyou

desire

8/3/2019 2012 TechQual+ Core Survey Presentation

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Addi-onalWebSiteFeatures

•  Mul-pleChoice,Mul-pleAnswerQues-onsin

addi-ontopreviousopenendedtype

•  Abilitytoredirectautoma-callytoaWebsiteaersurveycomple-on,bypassingthe‘Thank

you,SurveyComplete’screen

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8/3/2019 2012 TechQual+ Core Survey Presentation

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8/3/2019 2012 TechQual+ Core Survey Presentation

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8/3/2019 2012 TechQual+ Core Survey Presentation

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UpdatedProtocolGuide

•  UpdatedPDFbyFebruary13,2012•  iBook,w/MoviesbyApril1,2012

8/3/2019 2012 TechQual+ Core Survey Presentation

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Produc-onChangeSchedule

•  Sitesdown@10pmESTFebruary10,2012

 – www.techqual.org – survey.techqual.org

•  Sitesbackup@8amESTFebruary12,2012

 – Newcoreinstrumentavailable

 – NewWebsitefunc-onsavailable

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HigherEduca-onTechQual+Project

www.techqual.org

@accidentalcio

accidentalcio.com