2012 Governance of Enterprise IT (GEIT) Survey

Global Edition

March 2012 www.isaca.org

*n=3,774 unless otherwise indicated

Respondents are global business and IT professionals, and are members of ISACA.

Media Inquiries: Kristen Kessinger, ISACA, +1.847.660.5512, news@isaca.org Marv Gellman, Ketchum, +1.646.935.3907, marv.gellman@ketchum.com

1. How important does your enterprises executive team consider information and technology to be to the delivery of your enterprises strategy and vision? a. Not important at all.0% b. Not very important..4% c. Somewhat important.20% d. Very important...74% e. Dont know.2%

2. Which of the following problems has your enterprise experienced in the last 12 months? (Please check all that apply.) (n=3,708) a. High cost of IT with a low or unknown return on investment.41% b. Project overrun.48% c. Security breach.22% d. Privacy breach..12% e. Disconnect between the IT and business strategies..38% f. Not enough IT staff....52% g. Inadequate disaster recovery or business continuity measures33% h. Lack of agility...29% i. Lack of innovation25% j. Serious IT operation incidents..16% k. Issue related to cloud computing..11% l. Issue related to mobile device security.21% m. Issue related to outsourcing..25% n. Issue related to employees using personal devices for work activities25%

3. In the next 12 months, which hot-button IT issue is most likely to challenge your organizations network security? (n=3,764) a. Incidents related to employees personal devices.13% b. Cyber attacks..7% c. External hacking.5% d. Data leakage.17% e. Inadvertent employee mistakes16% f. Disgruntled employee.5% g. Cloud computing..11% h. All of the above...19% i. None of the above.. 8%

4. Which of the following has your enterprise experienced (even for a brief amount of time) in the last 12 months as a result of an IT-related problem/incident? (Please select all that apply.) (n=3,540) a. Incurred unexpected expense ...47% b. Reputation was harmed17% c. Customer satisfaction was reduced...42% d. Opportunities to reduce costs were delayed or missed.46% e. A competitor beat the enterprise to market9% f. Other..4%

5. Does your enterprise use a framework/standard for governance and management of enterprise IT assets and services? (n=3,752) a. Yes.......58% b. No.30% c. Unsure...13%

6. How would you describe business managements level of involvement in the governance of enterprise IT? (n=3,758) a. Low...23% b. Moderate.48% c. High..25% d. Unsure4%

7. Over the next 12 months, what is your organization planning to do regarding IT-related investments? (n=3,752) a. Reduce across the board.8% b. Reduce selectively based on potential/expected contribution to business value..17% c. Freeze at current level...12% d. Increase selectively based on potential/expected contribution to business

value44%

e. Increase across the board....5% f. Unsure...14%

8. What is the greatest benefit your organization receives from its investments in IT? (n=3,746) a. Cost reduction (e.g., through increased efficiency and/or productivity)..18% b. Improved customer service (e.g., better-quality and/or faster

service)34% c. New or improved products and services...22% d. Improved business intelligence (e.g., leading to better management decisions)..15% e. Increased security of information ..9% f. Other (please specify).2%

9. Has your organization recently ended or canceled an IT-related project before it was fully implemented? (n=3,767) a. Yes32% b. No.47% c. Don't know21%

10. If yes, what was the main reason the project was canceled? (n=1,155) a. Exceeded budget...10% b. Did not deliver as promised..33% c. Business needs changed.37% d. Did not support business strategy.12% e. Other...8%

11. In what industry do you work? (n=3,655) a. Finance/banking/insurance..30% b. Public accounting...4% c. Transportation/aerospace2% d. Retail/wholesale/distribution..4% e. Government/military11% f. Technology services/consulting...18% g. Manufacturing/engineering5% h. Telecommunications/communications...4% i. Mining/construction/petroleum/agriculture2% j. Utilities...3% k. Legal/law/real estate...1% l. Healthcare/medical/pharmaceutical...5% m. Advertising/marketing/media.1% n. Education/nonprofit5% o. Other...6%

12. How many people are employed in your enterprise, including all branches, divisions and subsidiaries? (n=3,657) a. 1-49.6% b. 50-99...4% c. 100-249...6% d. 250-499...8% e. 500-999...8% f. 1,000-4,999......23% g. 5,000-9,999...11% h. 10,000-24,999...11% i. 25,000-49,999.5% j. 50,000-99,999.5% k. 100,000 or more....12%

13. Which of the following is closest to your job level? (n=3,653) a. External consultant.....8% b. Professor/Teacher.......1% c. Practitioner/Professional.......30% d. Supervisor.......9% e. Manager.......34% f. Director.....11% g. Vice president.....5% h. President/CEO....2%

14. In which region do you live? (n=3,657) a. Asia-Pacific..20% b. Europe/Middle East/Africa (EMEA)....34% c. Latin America.....7% d. North America........38% e. Oceania...2%

Note: Due to rounding, percentages may not add up to 100.