2011 Wasbo School
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Transcript of 2011 Wasbo School
© 2011 ServiceMaster Clean. All right reserved.
WASBO Spring Conference
2011Presented By: Mark Cyganiak
ServiceMaster Recovery Services
© 2011 ServiceMaster Clean. All right reserved.
Assumptions
You have been asked to restore a school from water or fire damage.
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© 2011 ServiceMaster Clean. All right reserved.
Assumptions
You have been asked to restore a school from water or fire damage.
You have been awarded the contract
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© 2011 ServiceMaster Clean. All right reserved.
Key information
Who is your carrier?- Have they been in contact with you?
Have they assigned an adjuster?- If yes, contact the adjuster
Who is your broker?
What is your deductible?
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© 2011 ServiceMaster Clean. All right reserved.
Key information
National Contract – If this is a National Contract, find out all details and requirements
Discuss clients ability to pay for the work you are going to perform
Does the customer have Business Interruption Coverage and for how long?
Identify the customers internal procedures for payment
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© 2011 ServiceMaster Clean. All right reserved.
Defining the money terms
Clearly define payment terms 1/3rd, 1/3rd, 1/3rd Draw Schedule
Up front draw is standard practices Mobilization Costs Materials Supplies
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© 2011 ServiceMaster Clean. All right reserved.
Defining the money terms
Define how invoicing is suppose to be organized to the adjusters expectations
Inform all contractors to anticipate slower than normal payouts
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Copy of Certificate of Insurance
Contract
Rate Schedule Labor Rates, Labor Classifications & Labor Conditions Rates for Company owned Equipment and Supplies
Attachments
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© 2011 ServiceMaster Clean. All right reserved.
© 2011 ServiceMaster Clean. All right reserved.
© 2011 ServiceMaster Clean. All right reserved.
© 2011 ServiceMaster Clean. All right reserved.
© 2011 ServiceMaster Clean. All right reserved.
© 2011 ServiceMaster Clean. All right reserved.
© 2011 ServiceMaster Clean. All right reserved.
© 2011 ServiceMaster Clean. All right reserved.
© 2011 ServiceMaster Clean. All right reserved.
Job Specifics
Assess overall scope of work to be addressed
Assessment of critical infrastructure
2011 ServiceMaster Clean. All right reserved. 2011 RAM Program
© 2011 ServiceMaster Clean. All right reserved.
Health and Safety
ServiceMaster Health and Safety Issue Bring in Independent Safety Coordinator
Client Health and Safety Requirements Does client have in house safety director? Know company safety rules
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© 2011 ServiceMaster Clean. All right reserved.
Health and Safety
Haz-Mat
Asbestos Survey
Be prepared for to stop by
Client priorities: STATED EXPECTATIONS
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© 2011 ServiceMaster Clean. All right reserved.
Job Specifics
Accessibility/availability of affected areas
Subcontractors Required
Required Cleaning Protocols
Pre-loss conditions
Perform pre-clean test
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© 2011 ServiceMaster Clean. All right reserved.
Defining Cleaning Standards
Clean VS. Clean, Seal, and Paint
De-Contamination
Is clearance testing being conducted? Have expectations spelled out
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Contents, Equipment, & Machinery Clean versus replace Is a salvage company involved? Re-Certification (In House, Manufacturer,
or Authorized Dealer) Replacement parts Electronics
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© 2011 ServiceMaster Clean. All right reserved.
Time Frames
What is clients desired completion date? When can work begin? Breakdown priorities, completed dates by zones What is realistic completion date based on
customer priorities and your abilities? Don’t over sell your abilities
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© 2011 ServiceMaster Clean. All right reserved.
Time Frames
Build shift configuration Options – Day shift, night shift, 8 hour shift
Qualify circumstances that can impact projected completion date Available materials Local, State, Federal operations
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© 2011 ServiceMaster Clean. All right reserved.
Preparing for Production
Develop Manifest Equipment, Materials, and Supplies
Secure vendors/subcontractors
Determine minimum number of casual labor required on first day of production to make a positive impact
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© 2011 ServiceMaster Clean. All right reserved.
Preparing for Production
Mobilize Equipment, materials, supplies,
and supervisory personnel Secure hotel rooms and vehicles Scheduled vendors and
subcontractors Schedule daily production
meetings with client and subcontractors
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Onsite
Prominently display your trucks and trailers at front entrance
Supervisory Staff – Review assignment of duties
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© 2011 ServiceMaster Clean. All right reserved.
Onsite
Set up supply distribution, inventory all equipment, materials and supplies
Introduction of Project Manager to client, review scope with PM and client
Staff Meeting with crew, give project overview
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© 2011 ServiceMaster Clean. All right reserved.
On Site
Set up command center and administrative work area
Set up accounting and paper flow Schedule casual labor to arrive on site one
hour after beginning your shift on the first day of work
Review project, site rules, and ServiceMaster / clients expectations
Conduct internal safety meetings Address any client safety requirements
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© 2011 ServiceMaster Clean. All right reserved.
© 2011 ServiceMaster Clean. All right reserved.
Production
Distribute floor plan of work area to Supervisors Break down work area by Supervisor Indicate start date and target completion date
The initial priorities "Make Safe” the work environment Access and begin production in accordance with the
client “Critical Path”
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Production
Transfer salvageable items within the affected area to a stable environment
Collect vital documents for freezing if applicable
Apply “lube protectant” on all affected surfaces if required to stabilize
Access needs for utilities, establish environmental controls if needed
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© 2011 ServiceMaster Clean. All right reserved.
Daily Activities
Revisit rules and expectations Check with supply person to determine
possible needs. Purchase as needed, stay ahead of the needs
Discuss any unexpected obstacles Maintain documents in accounting file for
project auditor Production meeting with Client as arranged Check weather forecast
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End of Shift / Shift Change
Clean and secure work area
Return all items to supply distribution
Full staff line up
Dismiss labor and review progress
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© 2011 ServiceMaster Clean. All right reserved.
End of Shift / Shift Change
Shift change meeting and project walk through
Deliver all project paperwork to project accountant
Notate any new information that can impact time frames, scope of work, or project estimate
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© 2011 ServiceMaster Clean. All right reserved.
Day 2 of production
Adjust labor depending on need, and deploy to work supply distribution and then to designated work area
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Continued Production
Walk your job site to determine if there is any additional work that was not included in your original scope of services
Determine that scope of work is being performed to expectations
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© 2011 ServiceMaster Clean. All right reserved.
Continued Production
Conduct daily production meetings
Put all change orders or scope adjustments in writing to client with signed acknowledgement by client
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KEY FACTORS FOR
SUCCESS
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Do not wait for this to happen!
Have a pre loss agreement with a National Vendor!
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2011 ServiceMaster Clean. All right reserved. 2011 RAM Program
© 2011 ServiceMaster Clean. All right reserved.
© 2011 ServiceMaster Clean. All right reserved.
© 2011 ServiceMaster Clean. All right reserved.
© 2011 ServiceMaster Clean. All right reserved.
© 2011 ServiceMaster Clean. All right reserved.
Key Success Factors for Client
Accept what has happened - A large loss is not a quick fix overnight
Lock down the building as soon as possible
Patience is needed
How you start often dictates how the job progresses and how it ends
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© 2011 ServiceMaster Clean. All right reserved.
Key Success Factors
Clear understanding of the Client needs and priorities
Clearly defined and agreed scope of work
A realistic time table and flow of work
Clear payment terms
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© 2011 ServiceMaster Clean. All right reserved.
Key Success Factors
Organized, well-trained, quality Supervision and Administration staff
Completed field paperwork/documentation Written, Photos, Video (ie CYB)
Clear ongoing communication with client, staff, and subcontractors
Clearly defined subcontract agreements
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© 2011 ServiceMaster Clean. All right reserved.
Key Success Factors
No Surprises! Keep all interested parties updated to changing or new events
Have a relationship established with a local vendor with national coverage
A large disaster requires a firm with access to national resources and workforce
Have a plan B or C
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© 2011 ServiceMaster Clean. All right reserved.
ServiceMaster Recovery Services Mark Cyganiakwww.smrecover.com
800-559-9070
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2011 ServiceMaster Clean. All right reserved. 2011 RAM Program
Thank you,We look forward to working
with you!
Any questions?