2011 EMEA. Ludo Wijckmans, EMEA C&M Lead Worldwide Communications and Media, Microsoft October 13,...
35
2011 EMEA
-
Upload
nicholas-oliver -
Category
Documents
-
view
219 -
download
0
Transcript of 2011 EMEA. Ludo Wijckmans, EMEA C&M Lead Worldwide Communications and Media, Microsoft October 13,...
2011 EMEA
Communications and Media Customer Challenges, Partner Opportunities
Ludo Wijckmans, EMEA C&M LeadWorldwide Communications and Media, MicrosoftOctober 13, 2011Cannes, France
THANK YOU!
FY’11 HighlightsA Year of Distinction
27K Dynamics CRM Seat Adds
13% Growth in Premium Product (SQL Server, SharePoint)
40 Windows Azure and SQL Azure Wins
79 Industry Partner Solution Wins, over $100M partner revenue
Partners joining our Team!
Partners delight customers!
Partners winning over Oracle!
Partners release and extend their offerings!
SOLUTION AREA WINS - EMEA
Telco Sales & Support – SQL Server
130,000 Users92 CPUs
Dynamics CRM
3,700 Seats
Dynamics CRMUK Media Group3,500 Seats
BSS/OSS
Azure based Serv.Delivery Platform
Converged Billing
Media ERP
EditorialCollaboration
Velocity
IndustryImplicatio
ns
MicrosoftPriorities
Solutions
Engagement
Vision andTrends0
1
02
0304
05
06
LudoWijckmans
MEGATRENDS
More Connected More Places
Outdated RegulationPolicy and Governance
More/Different Content and Services
Personalization
More Places
More Connected
More Content
Personalization
Mobile Device Adoption Unprecedented Bandwidth Growth Internet Penetration
Personalized Subscriber Growth Growth in Rich Media
Facebook & twitter OTT Streaming - Content Streams Wordwide Digital Data
User Generated Content – Social Media Consumption Patterns My Devices, My Apps
MORE CONNECTED
Internet Penetration Rates
2005 2006 2007 2008 2009 20100%
10%
20%
30%
40%
50%
60%
70%
80%
Developing World
Worldwide Device and Access and Access Line Adoption (M)
MORE PLACESWireless Growth TV Revenue Growth
Germany,France, UK,Netherlands
Bahrain, Kuwait,
Saudi Arabia
Egypt, Libya,South Africa
MORE PLACES MATTER
Source: Telecom Advisory Services
Italy, Spain
ATTRACTIVENESS SCREEN
Worldwide digital data growth from <1 (2006) to 35 Zettabytes (Trillion Gb) by 2020.
Middle East Online Ad Spending up 400%2009-13.
WW display ad revenue up85% 2009-12 (eMarketer)
MORE CONTENT AND SERVICES
Digital Data Growth
(IDC)
Consumption Pattern Changes35 hours of video
uploaded/minute.
Average user: 55 min/ day – 55 pieces of content/mo.
(YouTube)
(Facebook)
User GeneratedContent
(Jabbar Internet Grp)
Business Model Changes
Average youth spends 9 hours/day using electronic devices – with multitasking it totals 10.75 hours, up from 7.3 ten years ago. (Kaiser Family Foundation, 1/2010)
Social MediaGrowthFacebook: 100% growth in active users since 2/2010(Facebook)
Twitter: 105% growth in 2011Log ins/day (PCMagazine)
CONSUMER/INDIVIDUAL IS KING
My PCHome & Work
Blended Work Style, Lifestyle, Cultural Styles
My Devices
My Apps & Content
So I can work and live the way I want to work and live
My Life My Society
Velocity
IndustryImplicatio
ns
MicrosoftPriorities
Solutions
Engagement
Vision andTrends0
1
02
0304
05
06
LudoWijckmans
BIL
LIO
NS
O
F C
ON
NEC
TIO
NS
202020001980 19901970 20101900
VELOCITY
202020001980 19901970 20101900
newspaper
tv
internet
BIL
LIO
NS
connections
VELOCITY
202020001980 19901970 20101900
newspaper
tv
internet
BIL
LIO
NS
O
F C
ON
NEC
TIO
NS
VELOCITY
Velocity
IndustryImplications
MicrosoftPriorities
Solutions
Engagement0
2
0304
05
06
LudoWijckmans
Vision andTrends0
1
IMPLICATIONS FOR TELECOMMUNICATIONS
More Places
More Connected
More Content
Consumer is King
Network Capacity
Cost Controls
Spectrum Acquisition
DeviceMgt.
DeveloperOn
Boarding
End to End Management
Business
Consumer
Social Media
/Apps
Choice,
Churn Mgt.
ServiceBundles
& Pricing
Uncertain acceptance
Digital Markets
STREAMLINE SERVICE/NETWORKDELIVERY
CUSTOMERINTIMACY
INSIGHTFULBUSINESS
MODELLING
Fragmented
Audiences
Less Loyalty
Users expect
personal content
Consolidation
Competition
MVNOs &Cable
Standards,SOA/SDP
IMPROVEEFFICIENCY AND
BUSINESS INSIGHT
IMPROVESALES
CAPABILITIES
Info Sources
Commodity News
User Generated
Anytime,
Anywhere Access
Channels &
DevicesOnline Video
Content
Business
Consumer
Ad Report
sUsers expect
personal content
Platforms,
Channels,
FormatsFragmente
d Audiences
Ad Budget
sLess
Loyalty
Social Media
Choice
Changes in
Media Usage
Uncertain acceptance
Digital Markets
STREAMLINE CONTENTCREATION
STREAMLINEMULTI-FORMATPRODUCTION AND MULTI-CHANNEL
DISTRIBUTION
IMPROVEEFFICIENCY AND
BUSINESS INSIGHT
IMPROVESALES
CAPABILITIES
ATTRACT,ENGAGE AND
MONETIZE AUDIENCES
SPEED,AGILITY
IMPLICATIONS FOR MEDIA COMPANIES
More Places
More Connected
More Content
Consumer is King
Velocity MicrosoftPriorities
Solutions
Engagement0
204
05
06
LudoWijckmans
IndustryImplicatio
ns03
Vision andTrends0
1
STANDARDS
Research & Development
CONTENT SYNDICATION
PRODUCTIVITY &
Infrastructure
Solutionscustomers
partners
To ensure Communications and Media customers and their partners realize the most
business value from their relationship with Microsoft
MISSION
SERVICES & Devices
policy Line of Business SOLUTIONS
New Biz Models (Advertising)
OUR BIG BETS FOR FY12!
WINNING IN CLOUD SERVICES
WINNING WITH END USERS/CONSUMERS
WINNING IN SEARCH AND DISPLAY ADVERTISING
WINNING IN PHONE
WINDOWS “8” WILL RUN ON ARM & SYSTEM ON A CHIP
EXECUTION EXCELLENCE FOR FY12
DRIVE CUSTOMER SATISFACTION!
GROW SHARE BY COMPETING TO WIN!
DRIVE WINDOWS 7, OFFICE 2010 & IE9 REFRESH!
LEAD WITH THE CLOUD!
WINNING IN FY12: 4 Point Game Plan For Microsoft & Our Partners
Velocity MicrosoftPriorities
Solutions
Engagement0
204
05
06
LudoWijckmans
IndustryImplicatio
ns03
Vision andTrends0
1
OUR SOLUTIONS MAPPING APPROACHKey Solution Areas and Customer Conversations
Sales & ServiceDigital Marketing
Governance, Risk,
Compliance
BusinessInsight Operations
Business Function
MarketingFinance, HR,
General Corporate
All SalesCustomer
Service
Network & Media
OperationsIT
CMOSVP, Segment
CFO, COOAllVP, Sales
SVP, Segment
VP, Contact Center
SVP, SegmentCTO CIO Customer
Compelling Customer Experiences
Agile Service andInfrastructure Creation/Management
Business Insight & Decision Support
Digital Marketing & Experiences
Business Intelligence
CRM, Business intelligenceSolution Area Digital Content Management, Editorial Collaboration, B/OSS
ERP, BI
Monetize Subscriber and Infrastructure Assets
Agile Services/ Infrastructure
Business Insight/
Decision Support W
eb ERP
CRM
Com
mun
icat
ion
Colla
bora
tion
Busin
ess In
tellig
ence
Datab
ase
Dev T
ools
& Inte
grat
ion
Iden
tity
& Sec
urity
Syst
em M
anag
emen
t$0.0
$0.5
$1.0
$1.5FY12 Software Spend
$ BILLIONS
OUR JOINT TACTICAL OPPORTUNITY
Source: IDC Market Prioritization Framework (April 2011)
What’s Hot in the Near-Term …
Move to the Cloud for Platform and Productivity
Solutions to measure and effect “Quality of Service”
AZURE
SDP, SQL, System
Center
Agile Services/ Infrastructure
Business Insight/
Decision Support
Customer Experiences
Enormous diversity in requirement Subscriber Identity Influx Network Perf (assurance)
Gain value from existing Licensing SQL Server “Denali”/”Crescent”
BI, AZURE
Business Intelligence
B/OSS SDPDCM, Ed. Collab.
Customer Experiences
“360-Degree” View Emerging Markets Commercial/SMB Services
Call Center Optimization Retail Store Operations Web, Social Networking
Assets
CRM, BI
CRM, BI, SRCH ERP CRM, AZURE
CRMDigital
Marketing Experiences
MSFTOpp’ty
$2.3B$2.0B$1.4B
PartnerOpp’ty $18B$15B$11B
$44B annually with 7.8% growth
Applications
Windows& Office
Voice
Phone
Infrastructur
e& Platforms
TV &
Entertainment
Enabling Compelling, Consistent, Connected
Experiences
Partnership with Hosting & Syndication business
models
Differentiated Experiences from Windows Phone
Consumer Enterprise Small Business
TOP LINE COLLABORATION
MPLS 3G
LTE
BOTTOM LINE COLLABORATION
BillingBusiness IntelligenceBSS/OSS
Collaboration
Dig. Content Management
Net. Operations
Marketing Sales ITCustomer Svc.
General & Acctg.
CRM
ERP
Devices and SecurityService Delivery Broker HR
Customer Experiences
Business InsightAgile Services/InfrastructureBusiness Intelligence
Digital Marketing
Velocity MicrosoftPriorities
Solutions
Engagement0
204
05
06
LudoWijckmans
IndustryImplicatio
ns03
Vision andTrends0
1
SUCCESSFUL ENGAGEMENT IS ABOUT …Connecting with the Right People
Sales & ServiceDigital Marketing
Governance, Risk,
ComplianceDigital Marketing &
ExperiencesERP, Business Intelligence
BusinessInsight
Business Intelligence
CRM, Business IntelligenceSolution Area
Operations
Business Function MarketingFinance, HR, General
CorporateAll Sales Customer ServiceNetwork/Media
OperationsIT
Digital Content Management, Editorial Collaboration, B/OSS
WW TelcoSolutions Mgr
WW Partner MgrMedia Solutions Mgr
Liena Ugarova ([email protected])Global SI Alliance Mgr
Victoria Magaz([email protected])
Bryan Ebstyne ([email protected])
Johan Norvik ([email protected])
Field TZ Lead
ASIA
Kevin Brough
EMEA
Ludo Wijckmans
LATAM / CANADA
Jose Luis Kruyff
US
Bob de Haven
Rainer Kellerhals ([email protected])Media Solutions
• Solution Area Wins with Partner Solution Plans (PSPs)
• Dynamics CRM Revenue• SQL and SharePoint Revenue• Customer Case Study and Reference
C&M EMEA TEAM
EMEA C&M LeadLudo Wijckmans([email protected])
EMEA IMDMFrancisco Maroto([email protected])
EMEA STU LeadDavid Pecota([email protected])
WE C&M LeadPaul Mason([email protected])
Germany C&M LeadVolker Rosendahl([email protected])
France C&M LeadThomas Vallot([email protected])
UK C&M LeadAndrew Garner([email protected])
CEE C&M LeadTBH
MEA C&M LeadTBH
SUCCESSFUL ENGAGEMENT IS ABOUT …Getting “Plugged In” to the Right Processes and ForumsJoin the Community
Establish a Partner Solution Plan (PSP)
Partner Community in MPN
• Insight into Microsoft industry strategy and priorities
• Webinars and newsletters
• Access to more partner resources
Social NetworkingPartner SideUp
1. Join the Microsoft Partner Network.
2. Sign up for the Microsoft Telco Community.
• Targeted Solutions into Specific Accounts or Geos
• Agreed Local Contacts and Processes
• Aligned “Win” Goals (by Solution Area)
STANDARDS
Research & Development
CONTENT SYNDICATION
PRODUCTIVITY &
Infrastructure
Solutionscustomers
partners
To ensure Communications and Media customers and their partners realize the most
business value from their relationship with Microsoft
MISSION
SERVICES & Devices
policy Line of Business SOLUTIONS
New Biz Models (Advertising)
© 2011 Microsoft Corporation. All rights reserved. Microsoft, Windows, Windows 7 and other product names are or may be registered trademarks and/or trademarks in the U.S. and/or other countries.
The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing market conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after the date
of this presentation. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.
