Growing Our FutureRCPL 2010 Annual Report to Staff

Fostering OwnershipUsers’ Needs Lead the Way Everyone a Teacher Reinventing EnvironmentsEngaging Staff

About Our LibrariesOver 1 million circulations Content delivery

through Social Networking

RCPL-North use is increasingContacts

increased through

innovations – roaming,

virtual reference,

multiple service points

Learning As We GrowFocusing our efforts

on achievable outcomes

Using resources for success

What We DiscoveredHonoring commitmentsEstablishing New traditions

Users LeadingSelf-directed services

Mobile & Online Services

TimeCustomer Relations Training

Everyone a Teacher

Orientation teammates

Everyone a Teacher

Educational support

Everyone a Teacher

Content delivery

Everyone a Teacher

Knowledge Network

Digital citizenship, community

archives, employment and

economy

Everyone a Teacher

Drop-in programmin

g

Reinvent EnvironmentsComputer to phone

VOIP, Auto notices WDT – Going Green

$50,000 Friends of the Library Bequest$400,000 Foundation Endowment

ILS / RFID

Online payments

Engaging StaffCommunication

Library Operations

Strategic PlanCommunity (Public Input)

Industry StandardsTechnology

LibraryServicesMeeting

MonthlyDepartment

Meeting

AdminMeeting

BoardMeeting

MorningMeeting

PrimaryTopics:

ProceduresPoliciesGoalsServiceOpportunitiesCollections

SelectorsMeetings

Social MediaTeams

StrategicPlan

Workgroups

Information

Feedback

OutreachProgramming

VolunteersCity IT

Mayor'sStaff

Change Implementation

People adapt differentlyPeople can be reluctant

Change Implementation

Training for staff development

Administrative support Education : Evaluation : Communication

Telling Our Story

Return On Investment every $1 returns $4 to the community

Over five years, the library has experienced:48% circulation increase37% increase in program participation13% entry count increase10,630 hours of patrons’ wireless computer use (July –

December 2009)350% increase with content delivery for library information

using social networking (2008-09)

Growing our future is dependent upon all of us