2010 AHCA/NCAL National Quality Award Program - Silver Award Overview - Session Two
2010 AHCA/NCAL National Quality Award Program - Silver Overview - Session One Lance Reynolds Kevin...
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Transcript of 2010 AHCA/NCAL National Quality Award Program - Silver Overview - Session One Lance Reynolds Kevin...
2010 AHCA/NCAL National Quality Award Program
- Silver Overview -Session One
Lance ReynoldsKevin Warren
Tim Case
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Malcolm Baldrige National Quality Award (MBNQA) Program
Organizational Profile• What you do, how you operate, key challenges you face
Core Values and Concepts• Embedded beliefs and behaviors found in high performing
organizations
Criteria for Performance Excellence• Framework that any organization can use to improve overall
performance
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AHCA/NCAL Quality Award3 Steps to Baldrige
Malcolm Baldrige National Quality Award
Bronze – Organizational Profile• 5-page Limit
Silver – Core Values and Concepts• 18-page Limit
Gold – Health Care Criteria for Performance Excellence• 50-page Limit
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Bronze Requirements
Responses to 2.0 criteria in two areas: Organizational Description
– Organizational Environment– Organizational Relationships
Organizational Situations– Competitive Environment– Strategic Context– Performance Improvement System
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Bronze Award Recipients
Bronze Award recipients respond to each criterion in a way that demonstrates that:
They understand the core values and concepts of quality; and
They can see the relationship between their organization’s characteristics, key challenges, and performance measurements, and the ability to achieve performance improvement.
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Silver Requirements
Updated responses to Bronze criteria in section 2.0 (Organizational Profile).
Responses to Silver criteria 2.1-2.8 based on the 11 Baldrige core values and concepts.
Objective: To demonstrate that the organization’s leaders are able to learn the principles of performance improvement and apply them to their operating and service delivery systems using the context of the mission, characteristics, and challenges described in the Bronze (2.0) responses.
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Silver Key Requirements
• Due electronically March 26, 2010• 18-page limit + 1 page for
acronyms• 1” Margins • 12-pt Times New Roman font• $500 application fee
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Silver Review ProcessFacility access application materials via www.ahcancal.org
Facility prepares and electronically submits application
AHCA staff conducts eligibility review
Staff assigns application to an examiner team and posts to Sharepoint
Examiner team accesses application via Sharepoint
Examiner team members complete preliminary review and write feedback comments
Board of Examiners considers and votes on recommendation
Examiner team conducts consensus review and completes draft feedback report
RecommendedFor
Award?
AHCA staff conducts survey performance check
Final feedback report prepared by editors
RecommendedFor
Award?
AHCA staff email notification and final feedback report
Yes
No
No
Yes
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Baldrige Core Values & Concepts
Visionary Leadership Customer Focused
Excellence Organizational and Personal
Learning Valuing Workforce Members
and Partners Agility Focus on the Future
Managing for Innovation Management by Fact Societal Responsibility &
Community Health Focus on Results and
Creating Value Systems Perspective
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AHCA/NCAL Quality Award The Eight Silver Criteria
• Visionary Leadership / Social Responsibility and Community Health
• Focus on the Future
• Customer-Focused Excellence
• Management by Fact
• Workforce Engagement and Organizational/Personal Learning
• Valuing Staff and Partners
• Systems Perspective, Managing for Innovation & Agility
• Focus on Results and Creating Value
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Silver Applicant Profile
Comparatively Strong Survey Performance Comparatively High Customer Satisfaction Comparatively Good Clinical Outcomes Comparatively Low Turnover Comparatively High Occupancy All of them are previous Bronze Recipients
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The “Leap” to Silver Requires...
Commitment to learning and new way of thinking
Considerable time throughout the year
Greater staff involvement
Systems approach
Key performance results measured and improved over time
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The “Leap” to Silver Requires...
Alignment with diverse customer requirements, business goals, strategic goals, and its performance management system.
Customer needs that are reflected in the strategic plan, performance metrics and business outcomes.
Helpful Hint:
Benchmark!
Read Baldrige applications on line:www./www.quality.nist.gov/
Go to BNQP Community
Go to Award Recipients
Be Aware That: The applications you are looking at may or may not have used the same criteria as you are using.
Winners typically do not use the exact same application in the website. It is revised.
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The Project Team
Project leader to ensure that the outline and eventual application stays on target, both for timeline and content.
Management team and select floor staff to provide input.
Strong business writer to bring together the input of the staff.
Authorize the Project at the highest level and make sure everyone knows it!
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Project Management Suggestions
Develop a “War Room” 15 Sticky Flip Charts Flip Chart #1:
The Important Elements identified in 2.0 Flip Charts #2-6: Identify Needs and Measurement Systems for Each
Group Flip Charts #7-14: Brainstorm Initial Responses to the 8 Silver Criteria
Project Management Suggestions
Make sure everyone on the team has and understands the criteria and the scoring guidelines.
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Approach and Deployment
Approach (A): Approach (A): The methods you use to address the AHCA Criteria requirements. Show that they are appropriate and effective and repeatable (systematic)
Deployment (D):Deployment (D): The breadth, depth and consistency of application of the approach across departments and work units
Learning and Integration
Learning (L): Learning (L): Organizational learning is achieved by research and development, evaluation and improvement cycles, workforce and stakeholder input, best practice sharing and benchmarking.
Integration (I): Integration (I): The harmonization of plans, processes, information, resource decisions, actions, results, and analyses to support key organization wide goals.
Write From the ADLI Perspective
ADLI Example: 2.2: The organization uses a 12-step planning process led by senior leaders with inputs from all stakeholders including employees, customers, key partners and selected community leaders, as appropriate. This is accomplished through Focus Group sessions. (A&D) This process has evolved over the last five years as a result of Baldrige based feedback and benchmarking with other best practice organizations. One key lesson was the addition of an international environmental scan which helps us address the needs of our emerging international market. (L) All information learned from the strategic planning process is shared to our Key Process Improvement team for integration into customer and operational processes, as appropriate. (I)
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2.0 Organizational Profile
This was formerly referred to as, and remains largely based on, the Bronze criteria.
You are not bound by your previous Bronze application.
2.0 establishes the foundation for the entire application.
Make sure you update and use the 2010 criteria codes!
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2.1 Visionary Leadership & Social Responsibility and Community Health
How does your organization’s leadership system embody the core values and concepts of visionary leadership, and social and community health responsibility?
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2.2 Focus on the Future
How does the organization plan for a future of sustainable performance excellence as a long term commitment to its stakeholders?
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2.3 Customer-Focused Excellence
How does the organization focus on providing value and satisfaction to the resident in delivering services?
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2.4 Management by Fact
How does the organization select, manage, analyze, and use data and information to assess and improve performance?
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2.5 Workforce Engagement and Organizational/Personal Learning
How does the organization embed in its operations both organizational and personal learning to gain marketplace sustainability and workforce motivation to excel?
2.6 Valuing Staff and Partners
How does the organization build internal and external partnerships to create a basis for mutual investment and respect, and to better accomplish overall goals?
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