20090602_TUFF Web Briefing

8/6/2019 20090602_TUFF Web Briefing

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Of TUFFOf TUFF

The Forum of TrustThe Forum of Trust


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What is TUFF and What is itsWhat is TUFF and What is its

Role?Role?

How is TUFF Organised to Provide services toHow is TUFF Organised to Provide services toMembers on a day to day basis?Members on a day to day basis?


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What Does TUFF Do For Member Companies?

Provide a centre of expertise for telecommunication fraud professionals& fraud analysts

fraud to be shared across the industry

Provide contact lists of key personnel within the telecommunicationrau arena o ena e spee y an me y con ac on rau ssues

Provide opportunities for fraud training on a peer to peer basis

Provide secretariat support for specialist working groups to enablethem to address specific fraud and security related issues

Provide o ortunities for networkin between fraud and securitProfessional within the telecom industry and beyond

Provide an industry point of contact for law enforcement and other


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A discussion forum for members and similar mindedA discussion forum for members and similar mindedorganisations both w ithin the United Kingdom andorganisations both w ithin the United Kingdom and

overseas in order to promoteoverseas in order to promotean o en and coan o en and co--o erative environment betweeno erative environment between

industry professionals on matters of crime and fraudindustry professionals on matters of crime and fraud

o co ect ve y r ve ow n rauo co ect ve y r ve own rau -- e e ecommun cat onse e ecommun cat onsUnited Kingdom Fraud Forum is a forum for the exchange ofUnited Kingdom Fraud Forum is a forum for the exchange of

information and the promotion of a united effort againstinformation and the promotion of a united effort againsttelecommunications fraud. The forum will seektelecommunications fraud. The forum will seek

representation and participation from all sectors of therepresentation and participation from all sectors of theTelecommunications Industr .Telecommunications Industr .


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TUFF is a legal entityTUFF is a legal entity

GuaranteeGuarantee

Company House Registration Number 4018260Company House Registration Number 4018260

TUFF is also an AntiTUFF is also an Anti--Fraud Specified OrganisationFraud Specified Organisation


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ORGANISATIONORGANISATION

TUFFBOARD OF DIRECTORS

TUFF

INFORMATION SHARING

TRAINING

DATA COMMS GROUP

INTERESTGROUPS


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ELECTED FROM MEMBER COMPANIES AND APPROVED ANNUALLY

CHAIRMAN ROTATES ANNUALLY

MEETS ON AVERAGE 6 TIMES PER YEAR

PROVIDES GUIDANCE AND STATEGIC OVERVIEW ONTUFF AIMS & OBJECTIVES


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TUFF

Earl Gardiner, Head of Fraud, IP Abuse &

Worldwide

, ,

Nigel M illson-Crane, International Security Group, VerizonBusiness

Fergus Nugent, Fraud Manager, Talk Talk Group

Andreas Manolis, Head of Fraud & Revenue Assurance, T-Mobile (UK) Ltd

Pat Turner, FMS Manager, Virgin Media

Nigel Sm ith, Head of Fraud & Security, Colt Telecoms

osa n c , rau na ys , ngs on ommun ca ons

Jack Wraith MBE CEO TUFF

Robert Mcgregor, International Security Group, VerizonBusiness


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Jack Wraith MBE

TUFFGENERAL OFFICE

FinanceMaggie Bohan

Office ManagerNevilline Barretto

CONTACT POINT FOR ALL ENQUIRIES FROM MEMBER COMPANIES

-

MANAGEMENT OF WEBSITE

MAINTAINANCE OF DISTRIBUTION/ CONTACT LISTS

FILTER FOR INFORMATION/ INTELLIGENCE EXCHANGE

ORGANISATION OF MEETINGS AND TAKING OF MINUTES


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INFORMATION SHARING

TUFF operate a number of information sharing

TUFF Information Exchange

TUFF Information Exchange on Ex Employees Database

TUFF acts as cascading organisation for other agencies andorganisations

TUFF Cross-Industry Intelligence Sharing


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TUFF Information ExchangePr imari l based on the an one can ask a uestion r inci le

TUFF acts as casca ing organisation or mem ers w o eit er o erinformation (suspect numbers, persons etc) or request information.

TUFF receive and vet requests/ information and then send this out tomember companies for their action/ information. Follow-up is then

done on a one-to-one basis under normal DPA rocedures.


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INFORMATION SHARING

TUFF acts as cascading organisation for other agencies and

(SOCA, POLICE,SECURITY SERVICES ETC)

TUFF is also an Anti-Fraud S ecified Or anisation

As described in The Serious Crime Act 2007

In addition TUFF has established a sin le oint w ith a number of other agencies/ organisations such as Dun & Bradstreet, other FraudForums, National Fraud Authority etc, whereby information can be

professionals. This includes information from other ForaThis is normally done via email to set distribution points w ithin

.


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INFORMATION SHARING

information under the protection of Intelligenceexchange which is normally done using the protocolsestablished in the UK National Intelligence Model (NIM).

ac s as a cu -ou n ese c rcums ance oensure the sensitivities of the information being

.


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INFORMATION SHARING

TUFF Participates in the following Forums:

ommun ca ons r me ra egy roupACPO DCG - Co ChairsCommunication Industry LEA Liaison Group - ChairsRetail Crime ForumMICAF - ChairsThe Fraud Advisory PanelNational Fraud AuthorityAustralasian Telecommunications Fraud & Risk Association

London Fraud ForumEURIM The European Information Society Group


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TRAINING

TUFF training opportunities are designed to reflect the w ide.

cover basic to advanced levels of know ledge.

TUFF training divides into the follow ing distinct areas:

Accreditation Trainin

Vocational Qualification Training

Specialised Skills Training


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TRAINING

TUFF Accreditation Training is a CD-ROM based trainingpackage which is aimed at new starters w ithin the Industry. It

modules


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TRAINING

Accreditation Training Modules

History & basics of Telephony

Prevention, Detection, Investigat ion & Lim itation of Fraud

Types & Impact of Telecoms Fraud

The Role of The Fraud Analyst

Fraud Management Systems & Processes


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TRAINING


TUFF VQ is a course of study which is aimed at developing thes i set t at is norma y oun in mi e to senior managers

w ithin the Fraud area of telecoms.

It aims to draw on both experience and skil ls alreadydeveloped and give students the ability to demonstrate their

understandin of their role in the mana ement chain.


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TRAINING



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TRAINING


Students attend a series of workshop based activities which

1. Legis lation

2. Analysis and Information Management

. rau epar men rgan sa on

4. Report Writing and Recording of Evidence


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TRAINING

Specialised Skills Training

TUFF, on behalf of members, is often better placed to.

required basis and covers such specialist areas as:

Courtroom Skills

Witness Statement Writing

Such training is done by recognised experts and.


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General Training

TUFF hold a number of members training days each year.Normally quarterly at w hich members can be briefed on the

latest techniques and processes as well as providing anopportunity for networking w ith fellow fraud and security

rofessionals.

This also provides members themselves w ith the opportunity

groups. The training often takes the form of workshop basedactivity.


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Industry Police & Government Collaboration

Information Sharing


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ASSOCIATION OF CHIEF POLICE OFFICERS

DATA COMMS GROUP

ACPO DATA COMMS GROUP

The group are responsible for the management of the strategic

and will provide the conduit whereby matters of common concern can beaddressed and actioned between these two groupings.

The group will act by consensus and will, where possible, put in placeproce ures, w c w en ance e wor ng re a ons ps e ween eindustry and law enforcement agencies.


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TUFFTUFF TUFFTUFF

SENSE OFSENSE OF

THE FRAUDTHE FRAUD

SENSE OFSENSE OF

THE FRAUDTHE FRAUDJIGSAW!JIGSAW! JIGSAW!JIGSAW!

For Details of Membership Contact [email protected]

20090602_TUFF Web Briefing

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Transcript of 20090602_TUFF Web Briefing