How networks effect the practitioners daily life.Sharing attitudine and ICT tools within creative organizations.

francesca valsecchi

cooperative knowledge production

a) production of knowledge as plural process

b) tools for knowledge management &cognitive activities

networking as creative skill

information and technologyas relevant tools within creative spaces

cooperative knowledge production

ICT

global level:public access to complex knowledge systems

local level:multiple knowledge spaces

organizations:digital systems within physical contexts

go beyond the distinction between digital and physical spaces.mutual influence between creative actions and the contexts.(Creativity Support Research)

top down initiatives& knowledge strategies

digital-based practices networking

Physical space is correlated with cognitive space. This is a metaphorical relation, where the physical space gives form to cognition. [… ]

Any cognitive process goes on within a mediating cultural and physical context. Cognitive processes are embodied, environmentally embedded.

towards dialogue

creative organizations

proxemic and dense contextsin which knowledge flows;they include people, tools, processes, methods, objects, contents, artifacts, etc.

the main role of knowledge tools

knowledge management approach

knowledge sharing knowledge acquisition, reuse and creation

technology-based solutions that activatebest practices implementation

but lack in consideringthat human behaviors play decisive roles in cooperation processes

Because of its fluid nature, tacit, loose and emergent character, managing knowledge sharing by managing communities requires a different approachto management than what we are used to. This implies that the role of managers will be pushed to the periphery in which their main contribution lies in the acknowledgement and facilitation of emergent grass-root community behaviour .

ethnography & observation:

* from richness of relationshipstowards relevant design intiatives and hypothesis

* based on thick dialogue activity:first the field research about behaviors and then come to technology design solutions flow there where users work.

* change methodological approach:cases studies & best practices versus content analysis & interpretation

ethnography:essential premise for further design activities

dialogo

reporting

co-azione

interazione

osservazione

“la nostra società è oggi è una società in cui la comunicazione avviene quasi sempre in situazioni complesse, perché coloro che comunicano hanno presupposti, danno per scontate cose diverse e quindi danno un senso diverso a quello che dicono […] e quindi dobbiamo stare in un atteggiamento di esplorazione, di indagine”

dialogue:just inner point of view from the systemmake the system knowledgeablejust approaches based on dialoguesmake it understandable.

mutual diversity is a cognitive tool:

the n ethnographer will be able to build awareness and insightsbased on the adoption of diversity

Le cornici sono gli spazi attraverso i quali esercitare delle abilità interpretative più ricche, i punti di partenza della nostra interpretazione ma anche i suoi punti limite, il confine con il quale misurarsi di continuo nella definizione del contesto di dialogo con l’oggetto della propria comprensione.

conclusion

* “epistemologia della comunicazione”

* approach to dialoguenecessary to understand relationships and knowlede flows within a given contextbetween actors, activities, resources.design initiatives can improve quality and performance of contexts.

* from the design point of view,ethnography is a method to build dialogue strategies useful to design of tools and knowledge artifacts.

francesca.valsecchi@polimi.itthanks!