2007 Communication Survey Results

CBC Action Plan Communication Sub-teamNTT Liaison : Gary Sham

Team Leader: Raphael Lam Iris Chiu

May Woo Stephen Lo

Terry Gee Joanna Gee

Sample Distribution

Demographic Information 1

11

3037

28

6979

35

62

0102030405060708090

MiddleSchool

High School 18-29 30-39 40-49 50-59 60-69 70+

Age Group

Num

ber

of P

arti

cipa

nts

Services & Activities Attended

Demographic 2

238215

148

77101

38

0

50

100

150

200

250

English SundaySchool

English Worship Fellowship Chinese SundaySchool

ChineseWorship

Prayer Meeting

Activities or Events

Num

ber

of P

eopl

e A

tten

d

AttendanceAttendance

93.45%

1.14%

5.41%Regular Attendees

Occassional Attendees

Not answer

Frequency of Attendance Regular Occassional Not Answered Total

Number of People 328 19 4 351

Qn.1 Top 3 Delivery Preference

Delivery Preference

0

50

100

150

200

250

300

Written Announcement

Verbal Announcement

Regular MailE-Mail

Phone CallFlyers/Handouts

WebpageOthers

Method of Delivery

Number of Participants

3rd Choice2nd ChoiceMost Preferred

Preference of Delivery Method

  Most Preferred 2nd 3rd Total

Written Announcement 177 68 32 277

Verbal Announcement 92 89 41 222

Regular Mail 36 28 37 101

E-Mail 101 25 48 174

Phone Call 20 12 14 46

Flyers/Handouts 40 26 55 121

Webpage 33 30 27 90

Others 7 3 2 12

Qn.2 Most Wanted Information

Information Type Number of People

General Church Information 299

Fellowship/Groups 219

Church Ministries 200

Prayer List 190

NTT 175

Sub-Teams 96

Others 15

Qn.3 Sub-Congregational Interest

Interest in Sub-Congregational Information

211

66

65

17 16

English

All

Cantonese

Mandarin

None

Qn.4 Will IT improve communication?

Information Technologies for Future Growth

197

72100

27

118

46

050

100150200250

Audio/Visual

BlogsIntegrated Church Data Base

IT will not help on Growth

Multi-Media

PortalType

Nu

mb

er o

f P

eop

le

Qn.5 CBC Webpage visit

• 224 people have visited the CBC website

• 110 people never visited the CBC website

• 16.60% visit the webpage on regular basis

• 45.34% visit it sometimes

• 38.06% rarely visit the CBC website

Reasons not visiting the CBC webpage

• 31 said they don’t have computer access

• 31 said can’t find the information they need

• 26 didn’t know the CBC website

• Some said they didn’t need to since they could get information from other sources

• http://www.cbchouston.org

Qn.6 Is Current Level of Communication sufficient?

Adequatecy of Current Level of Communication

50.14%

39.89%

8.55%

1.42%

Yes

No

Too much

Not Answered

Qn.7 Recommended Immediate Improvements

• Increase communication between congregations• Increase communication among ministries –

who’s doing what• More frequent update/enhancement of CBC

webpage• Verbal Announcement in Sunday School• Advanced Notice of Activities/Special Events• Monthly/quarterly newsletter• Centralized Data Base for Members Information

Group Specific Recommendations

• Comments regarding specific group such as NTT, Personnel, Long-Range, Building and Deacons will be forward to the target audience for their consideration.

End of Survey Results

•Thank you for your participation!

• Slogan: GET ALL INFORMATION IN ONE PLACE/ONE SYSTEM

• Mission statement: Build the infrastructure to improve, coordinate and proactively maintain the communication between the congregations.

• We believe; the foundation of communication is built upon all members, all small groups, all committees, deacon members, staff, administrator, pastor, ..etc, virtually everybody at church to contribute in their discipline to update information so that others can have a chance to get the information that they want.

• A central framework or system is necessary to manage church data in more organized and accessible fashion, and more importantly, church members or any individual church groups can have a common platform to enter their data for its own group or individual, this will encourage the free flow of information within the church body and therefore will eventually improve communication.

• Other than using more modern technology to improve communication, we strongly feel personal communication is always necessary, this include more combined worship, more combined events (like church picnic), more mixture between Chinese and English members in serving different groups, so thru serving together will enhance understanding, cooperation and relationship, we also paid special attention to the senior that only use phone system as the main tool to communicate.

.

• Current Status and Activities.

• Propose to publish “Church Newsletter” on a monthly basis.• Propose to formulate a standard “Communication Checklist” for any ministries and events • We see a need to advertise our Website http://www.cbchouston.org, more visible to church

members. Adding more multi media content to enrich our website.• Propose to acquire Phone Tree system; this tool can immediately help communication with auto-

phone plus auto-email system to send voice message in group level, hence can quickly and efficiently send information to a specific group or church wide recipients.

• Propose to post more information to our website and encourage members to use it more frequently, but do bear in mind, the website will take time to revolutionize to be more informative.

• Propose to post our organization chart on our website, so that we know who and what?• Propose to post sermon audio on our website. (Already active for Chinese sermon)• Propose to improve wireless access to the FLC to allow the projection PC/equipment to get on

either the church network or internet.• The prospect to enhance the Church’s network infrastructure.• Propose to install electronic notice board with 50” or 42” LCD or Plasma HDTV that can

integrated with computer to serve as a dynamic notice board, so that the flow of information is more alive and interactive in the office area.

• We may contact Computer committee, Membership committee and perhaps some of the NTT members to introduce the ICMS solution.

• Suggest advertising Event on overhead projector before the worship started. For example, the evangelical event on 9/15 and 9/16 for better cross-congregation communication.

• Continue to research on Integrated Church Management System (ICMS), either thru existing software product or look for internal talent to build it.

• Endorse Dr. Lawless’s recommendation to set up a permanent Communication Committee to proactively search, coordinate, educate, improve, enhance and achieve better means of communication towards a united congregation for the betterment of the Lord’s work.     

• Any comment please contact: Raphael Lam; rlam@lgc.com

What’s Next?

• Phase II – Action Items for Communication Sub-Team:

• Enhancement of CBC Website

• Availability of Organizational Chart of CBC ministries/groups for members

• Utilization of Overhead Projector as electronic notice board for upcoming/special events

Phase II – Research Items

• Automated Phone System + E-mail System

• Cost & possibility of installation of LCD Monitors for electronic notice board

• Cost & possibility of upgrade of wireless device at FLC + network infrastructure

• Online posting of Audio taped Sermon – subject to Speaker approval