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(Pl~1se writ!! YOUi'Exam Roll No, ilnmedia!e/y)Exam Roll No. """""""""""

END- TERrvlEXAMINA1JONFIFTH,SEMESTERlEBA) DECEMBER-2007, :

PAPER CODE: BBA-305 SUBJECT: PRODUCTION & OPERATiON MANAGEiUENTPAPER lD-/7305 BATCH (2004-2005)

Time: 3 Hours illaximwn Marks.. 75

Note: Attempt any five questions. All questions carry equal marks. J

0,1 Critically examine the nature and significance of the study of operations

management. Briefly discuss the challeng~~ faced, by an operations manager. (10,5)

0.2 Differentiate between product design and service des'ign.

eh~ract~ristics of a good seNiee design.

Analyse the

(7,8)

0.3 'Total Quality Management (TQ~,,1)is a myth than reality'. Validate or other wise

the statement in the light of methods a~opted to achieve TOH. (15)

0.4 Compare and contrast between centre of Gravity Method and Analytic DelphiMethodof facilitylocation.. (7,8)

0.5 ficuss in detail the qualitative forecasting techniques in production and

operation of a firm. (15)

Q.5v15'efine planning. Distinguish amongst strategic planning, operations pianidngandfuturisticpianning. (15) ,

r. 7\;1., VVriteshort notes on any three: ('is)

(i)

(ii)

(Hi)

(iv)

Dima (DIMA)

ISO 9000 Series

Zero Defects

Quantitative Forecasting.

0.8 What is Wait-in-line Management? Explain with the help of examples thefunctioning of querring systems. (15)

************

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;Paper G-Jde: BB,l~-305 Subject: Production and Op'JTatJOt1 ;1,Janagemenl 'i

-

iPaper fa: 17305 --- --- _!"~~!~h:(~.E 1-2003) ----'Time._: 3 Hoi./!s -- n Maxim!:!'D Mar~.'}_J5

i-j~_?~~:~~..,!!pt ~:!.L~!:!e qu~st~~.,s. :~W qm~stjo!~S c!!ny equal mark$~___,,-_m m '

01

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03

04-

Ci5-

06-

07

What is ri,e difference ber.,v88n operation and production rHanag8m.::nt'i Explain variousfunctions ofoperations.

Identify three important factors that a location planner may consider w:t:, respect to each ofthe following. .

(a) A superspeciality intensive care unit

(b) A multi cuisine restaurant

(c) Anagro based handicraft manufacturing unit.

Ho\;"/ does aggregate production pianning impact each of the foHewing funGtionaiareas inmanagement?

(a) Marketing

(b) Finance

(c) Strategy

(d) Material procurement

The table below has data

g

e aiding the demand for PC during last six voJeeks.

l Week 1- DemandI 1 i 801 't 2 I 951 3 ---r ys-- :r--' --4 ---1' 11a--i- 5

.

--1---100--

!!--;:::- -[--0-::;----; 0 -L_~~--~

(3) Use exponential smoothing to estimate demand for next week-(b) Compute MA.o and SFE at the enoor period 6.

A manufacture of computer accessories source certain plastic component from supplier. The

manufacturer subjects the components to an acceptance sampling procedure with a samplingplan in which a sample of 50 components is drawn from suppiy and lot is accepted if thenumber of defects detected less than 3- Answer the following questions

(a) If the incominglot is 5% defective: 't.fhatisthe probability ofacceptance-

(b) Make the necessary computation and plot an Q-C curve for sampling plan-

(c) Suppose manufacturer want to tighten the plan by reducing the acceptance number from3 to2? Whatare longterm implication of this decision. .

Identify appropriate layout in each of the following situation

(a) A manufacture for garments of Raymonds

(bj An eye hospitai

(c) A manufacturer of large turbine for power sector application-

Also discuss merits & demerits of selected !ayouL

INciteshort note on :1'\rI'LFd"$0or the foliowing

(a) Totai Quality Management

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(Please write your Exam Roll No.) Exam Roll No. ......................

END TERM EXAMINATIONFIFTH SEMESTER [BBA] DECEMBER-2009

~aper Code: BBA305 Subject: Production And Operation Manage.

ment

Paper Id-17305 (Batch: 2004-2007)Time: 3 Hours Maximum Marks :75

I Note: Attempt five questions in all selecting at least two questions from each section. I

Ql

Q2

Q3

SECTION-A

(aVState the factors to be borne in mind while deciding layout of a plan.

t. What are the

V advantages and limitations of l'rQduct layout for a plant? Under what conditionsyou would recommend it? - - (9)

~ Discuss the meaning and techniques of forecasting. (6)(a) Compare production planning and control operations in intermittent and

continuous manufacturing systems. (9)(b) What is control chart? Describe how a control chart is constructed and used? (6)

(a) Discuss in detail the assembly line balancing in production management. (5)(b) What do you understand by acceptance sampling? (5)(c) What do you understand by statistical quality control? Ex:plain it's main techniques

and importance. (5)

~ Write short notes on. al1Ythree of the following:-(a) Analytical Delphi Method (b) Poka-yokes (c) Bench marking. --

(5x3=15)(d) Zero defects

SECTION-B

Q5 'v (a) Indian Overseas Bank is considering opening a derive-through window for customer

L/'\ service. Management estimates that customers will arrive atth~ rate of 15 per hourAThe teller who will staff the window can service customers af the rate of one every

three minutes. Assuming Poisson arrivals and ex:ponential service, find:- (10)

(i) Utilization of teller.(ii) Average number in the waiting line.

(iii) Average number in the system.

(iv) Average waiting time in line.(v) Average waiting time in the system, including service.

(b) What are some useful suggestions for managing queues- that go beyond thequantitative waiting line models? . (5)

~Cr~

Q6

Q7

Q8

(a) The normal diameter of shaft was considered to be 1.5inch :with a standarddeviation of 0.02 inch. The samples of size 10 were taken. Cohstruct the appropriatecontrol chart showing the central line and the two control limits. '. (10)

(b) What are the differences between X-chart and R-chart? Ex:plain with suitable

ex:ample. . (5)

(a) A company uses annually 12,000 units of raw material costing Rs. 1.25 per unit.

Placing each order costs Rs. 15 and the carrying'costs are 15% per year per unit ofthe average inventory. Find the economic order quantity. (10)

(b) What are the essentials of a good inventory control system? (5)

(a) The potential locations of Chandigarh, Delhi and Mumbai ha';'e the cost structureshown for producing telecommunication set ex:pected to sell for Rs. 90. Find themost economical location for an ex:pected volume of 1850 units/year. (10)

(b) Discuss the factors that determine the location of a factory for the production of a

. commodity. . (5)************

Site Fixed cost/year Variable cost/year

Chandigarh 20 000 50Delhi '40,000 30

Mumbai 80,000 10