2005 Budget Presentation (1.mb powerpoint)
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Transcript of 2005 Budget Presentation (1.mb powerpoint)
City of Yakima City of Yakima Finance Finance DepartmentDepartment
Presentation to the Presentation to the
Budget Strategy TeamBudget Strategy Team
February 25, 2005February 25, 2005
FinanceFinanceFinance DirectorFinance Director
Rita AnsonRita Anson
Financial Services
Cindy Epperson
Treasury Services OfficerTim Jensen
Administrative Assistant
Kathy Miles
Information Services
Rick Pettyjohn
Utility ServicesPete Hobbs
Finance DepartmentFinance Department
Internal ControlsInternal Controls AccountingAccounting BudgetingBudgeting TreasuryTreasury Additional Additional
Support ServicesSupport Services Special ProjectsSpecial Projects
Data ProcessingData Processing Publications & Publications &
Graphics ServicesGraphics Services Copy CenterCopy Center Utility Account Utility Account
ServicesServices Utility Field ServicesUtility Field Services
What we do…What we do…
Finance DepartmentFinance Department
Percent of General Government – 2005 Budget:Percent of General Government – 2005 Budget:
Financial Services / Treasury $1,131,766 - 2.3% Financial Services / Treasury $1,131,766 - 2.3%
Information Systems $2,431,616 - 4.9% Information Systems $2,431,616 - 4.9%
Utility Services $907,597 - 1.8%Utility Services $907,597 - 1.8%
GeneralGovernmentFinancialServicesInformationSystemsUtilityServcies
Finance DepartmentFinance Department
Accountability – RCW Accountability – RCW 43.09.20043.09.200 Public trustPublic trust Fiduciary responsibilityFiduciary responsibility Regulated by State AuditorRegulated by State Auditor
GASB (Governmental GASB (Governmental Accounting Standards Accounting Standards Board)Board)
GAAP (Generally GAAP (Generally Accepted Accounting Accepted Accounting Principles)Principles)
Eligibility for grants & loansEligibility for grants & loans Bond ratingsBond ratings Federal Guidelines – U.S. Federal Guidelines – U.S.
Office of Management and Office of Management and Budget Circular A-133Budget Circular A-133
Numerous RCW’s & YMC’sNumerous RCW’s & YMC’s Best Business PracticeBest Business Practice
EfficiencyEfficiency Public SafetyPublic Safety Customer ServiceCustomer Service
Why we do what we do…
What’s at RiskWhat’s at Risk
City’s Financial StabilityCity’s Financial Stability Ability to issue debtAbility to issue debt Safeguarding of assetsSafeguarding of assets
CredibilityCredibility Monetary Monetary
Consequences / Consequences / PenaltiesPenalties
Criminal ChargesCriminal Charges Professional Professional
CertificationCertification Customer ServiceCustomer Service Public SafetyPublic Safety
Financial ServicesFinancial Services Internal ControlsInternal Controls AccountingAccounting
Accounts Payable Accounts Payable Accounts ReceivableAccounts Receivable Payroll Payroll Revenue Collection Revenue Collection Records ManagementRecords Management Financial Analysis & Financial Analysis &
ReportingReporting Grant ManagementGrant Management
BudgetingBudgeting Budget PreparationBudget Preparation AppropriationsAppropriations
TreasuryTreasury Security of FundsSecurity of Funds Bond AdministrationBond Administration InvestmentsInvestments Banking / Cash Banking / Cash
ManagementManagement Additional Support Additional Support
ServicesServices Special ProjectsSpecial Projects
Financial Services StaffFinancial Services Staff 1 Manager1 Manager 1 Treasury Services 1 Treasury Services
OfficerOfficer 3 Accountants*3 Accountants* 1 Payroll Officer1 Payroll Officer 1 Financial Services 1 Financial Services
Technician – PayrollTechnician – Payroll 1 Administrative 1 Administrative
AssistantAssistant
5 Financial Services 5 Financial Services SpecialistsSpecialists 3 Accounts Payable3 Accounts Payable 1 Accounts Receivable1 Accounts Receivable 1 Lead Cashier1 Lead Cashier
2 Cashiers2 Cashiers
15 Total Staff15 Total Staff
*4th Accountant in Community & Economic Development (CED) who is funded by CED/HUD programs
Internal ControlsInternal Controls
Internal Control systems are methods and procedures Internal Control systems are methods and procedures put in place to ensure an organizations objectives are put in place to ensure an organizations objectives are
metmet
Administrative Controls:Administrative Controls: Management authorizes transactions for appropriate activitiesManagement authorizes transactions for appropriate activities
Accounting Controls :Accounting Controls : Safeguarding assets (non-cash as well as cash)Safeguarding assets (non-cash as well as cash) Reliability of financial recordsReliability of financial records
Accounts Payable Accounts Payable
Accounts Payable services may Accounts Payable services may originate in other departmentsoriginate in other departments
8268 vendors – new ones added daily8268 vendors – new ones added daily 2004 statistics – actual:2004 statistics – actual:
14,450 Checks14,450 Checks 29,060 Vouchers – may have over 250 hand 29,060 Vouchers – may have over 250 hand
keyed bills on one voucher (i.e. Pacific keyed bills on one voucher (i.e. Pacific Power, phone bills & Cascade Natural Gas)Power, phone bills & Cascade Natural Gas)
$46,418,600 Claims paid$46,418,600 Claims paid
Accounts ReceivableAccounts Receivable
Central Billing – City wide miscellaneous Central Billing – City wide miscellaneous items that do not have their own billing items that do not have their own billing systemssystems Parking & Business Improvement Area (PBIA) Parking & Business Improvement Area (PBIA)
assessmentsassessments Fire alarm monitorsFire alarm monitors Water/Wastewater invoices and contractsWater/Wastewater invoices and contracts Gambling taxesGambling taxes 3,336 invoices - for a total of $4 million in 20043,336 invoices - for a total of $4 million in 2004 Other – as neededOther – as needed
PayrollPayroll
Payroll originates in operating departmentsPayroll originates in operating departments Division TimekeepersDivision Timekeepers
Payroll responsibilities:Payroll responsibilities: Produce payroll for an average of 750 employees per month Produce payroll for an average of 750 employees per month Issue approximately 9,700 checks annually ($46 million)Issue approximately 9,700 checks annually ($46 million) 7 different bargaining units each with different rules7 different bargaining units each with different rules Maintain accurate earnings & deductions records for all Maintain accurate earnings & deductions records for all
employeesemployees Oversee maintenance of & enhancements to Payroll Oversee maintenance of & enhancements to Payroll
computer systemcomputer system Ensure accuracy of data and system calculationsEnsure accuracy of data and system calculations External ReportingExternal Reporting
Revenue CollectionRevenue Collection
Bank Accounts / DepositsBank Accounts / Deposits Satellite transmittals (Golf course/pools)Satellite transmittals (Golf course/pools)
LID CollectionLID Collection Cashiers:Cashiers:
Utility BillingsUtility Billings Parking Ticket Collection/AdministrationParking Ticket Collection/Administration Transit passesTransit passes Dog LicensesDog Licenses City-wide Mail Services City-wide Mail Services
Records ManagementRecords Management
Records must be managed per RCW 40.14Records must be managed per RCW 40.14 Records Access - Required (RCW 42.17)Records Access - Required (RCW 42.17) Destruction of records – Regulated (WAC 434-Destruction of records – Regulated (WAC 434-
640)640) Length of Records RetentionLength of Records Retention
Minimum three to sixty years, depending upon Minimum three to sixty years, depending upon records (RCW 40.14.070)records (RCW 40.14.070)
Over 850 boxes/binders currently in storage for Over 850 boxes/binders currently in storage for Finance aloneFinance alone
Financial Analysis & Financial Analysis & ReportingReporting Comprehensive Annual Comprehensive Annual
Financial Report (CAFR)Financial Report (CAFR) State AuditsState Audits
State Compliance with and State Compliance with and Federal LawFederal Law
Budgeting, Accounting and Budgeting, Accounting and Reporting System (BARS)Reporting System (BARS)
Government Accounting Government Accounting Standards Board (GASB) Standards Board (GASB) RequirementsRequirements
Other Compliance:Other Compliance: Policies and ProceduresPolicies and Procedures GAAPGAAP
Periodic Reports to Periodic Reports to CouncilCouncil Accounts Receivable Accounts Receivable
Status ReportStatus Report Treasurers ReportTreasurers Report Revenue and Revenue and
Expenditure ReportExpenditure Report Numerous other reportsNumerous other reports
Grant ManagementGrant Management
Compile and audit supporting Compile and audit supporting documentation to bill Federal and State documentation to bill Federal and State grantsgrants Maintain detailed records of expenditures and Maintain detailed records of expenditures and
reimbursements, by projectreimbursements, by project
Must be managed in accordance with Must be managed in accordance with rules set forth in OMB circulars A-133 and rules set forth in OMB circulars A-133 and A-87 and the grant documentationA-87 and the grant documentation
Annual report of total Grant funds spent Annual report of total Grant funds spent
BudgetingBudgeting Budget PreparationBudget Preparation
Coordinate and administer Coordinate and administer Department budget Department budget preparation and review preparation and review processprocess
Budget ForecastBudget Forecast Preliminary BudgetPreliminary Budget Budget Wrap-upBudget Wrap-up Contingency Budget Contingency Budget
Reduction PlanReduction Plan Support to Council, City Support to Council, City
Administration and all City Administration and all City departments, divisions, and departments, divisions, and affiliatesaffiliates
Budget AdministrationBudget Administration AppropriationsAppropriations Monitor and modify Monitor and modify
throughout the year, as throughout the year, as neededneeded
Interaction with Interaction with Outside AgenciesOutside Agencies
Treasury ServicesTreasury Services
Security of FundsSecurity of Funds Debt AdministrationDebt Administration Investments Investments Banking / Cash ManagementBanking / Cash Management
Security of FundsSecurity of Funds
Maintenance of Internal Control Maintenance of Internal Control SystemSystem Segregation of duties Segregation of duties Implement and maintain sound cash Implement and maintain sound cash
handling procedureshandling procedures Administer and control all City cash flowAdminister and control all City cash flow
Account for and control cash received from Account for and control cash received from satellite facilitiessatellite facilities
Debt AdministrationDebt Administration
Line of CreditLine of Credit Issue BondsIssue Bonds
Refinance Refinance $16 million in the last 2.5 $16 million in the last 2.5
yearsyears New Bond IssuesNew Bond Issues
$32 million in last 2.5 $32 million in last 2.5 yearsyears
$6.9 million HUD Section $6.9 million HUD Section 108 Loans108 Loans
$1 million in Capital Leases $1 million in Capital Leases – Master Lease Agreement– Master Lease Agreement
Debt Debt AdministrationAdministration
Lease Lease AgreementsAgreements
SEC DisclosureSEC Disclosure IRS Arbitrage IRS Arbitrage
ComplianceCompliance
InvestmentsInvestments
Investment Policy:Investment Policy:Conforms to State LawConforms to State Law
5 year maximum maturity5 year maximum maturityFixed income instruments only, no stocksFixed income instruments only, no stocks
Goals:Goals:SafetySafety
LiquidityLiquidityReturnReturn
Investments are restricted by State Investments are restricted by State Law (RCW’s 35.39 and 39.59)Law (RCW’s 35.39 and 39.59)
Banking / Cash Banking / Cash ManagementManagement
About 175 electronic transactions per yearAbout 175 electronic transactions per year Approximately $15 million in electronic Approximately $15 million in electronic
payments (debt service, payroll taxes, etc) payments (debt service, payroll taxes, etc) Approximately $25 million in electronic revenue Approximately $25 million in electronic revenue
receivedreceived Treasury is responsible for fraud detection Treasury is responsible for fraud detection
and prevention on all City checking and prevention on all City checking accountsaccounts
NOTE: Activity in each major bank account is NOTE: Activity in each major bank account is reviewed dailyreviewed daily
Other Division Other Division ResponsibilitiesResponsibilities
Insurance Policy AdministrationInsurance Policy Administration Police/Fire Pension BoardPolice/Fire Pension Board Employee Insurance BoardEmployee Insurance Board Support to all Departments / Divisions Support to all Departments / Divisions
CitywideCitywide Support to Affiliated OrganizationsSupport to Affiliated Organizations Administrative and Budget Responsibilities Administrative and Budget Responsibilities
for Miscellaneous Itemsfor Miscellaneous Items
Special ProjectsSpecial Projects Legislative IssuesLegislative Issues Staff Support to CouncilStaff Support to Council Financial Analysis of External ProposalsFinancial Analysis of External Proposals Financial Analysis and/or Implementation Financial Analysis and/or Implementation
of Internal City Proposalsof Internal City Proposals Utility Customer Services Systems Utility Customer Services Systems
ProjectProject Interlocal Agreement with CountyInterlocal Agreement with County Response to Public Disclosure RequestsResponse to Public Disclosure Requests Public EducationPublic Education Implementation of New/Modified Implementation of New/Modified
RegulationsRegulations
Cost Cost Containment/ReductionsContainment/Reductions
Past Reductions:Past Reductions: StaffStaff
Cashier (1.5 FTE)Cashier (1.5 FTE) Accounting Technician (1 FTE)Accounting Technician (1 FTE)
Outside AgenciesOutside Agencies Yakima County Development Association (YCDA)Yakima County Development Association (YCDA) Chamber of CommerceChamber of Commerce 44thth of July Committee of July Committee Allied Arts VanAllied Arts Van Salvation Army – Milroy ParkSalvation Army – Milroy Park Retired Senior Volunteer Program (RSVP)Retired Senior Volunteer Program (RSVP)
ChallengesChallenges
CPE Requirements (for CPA’s)CPE Requirements (for CPA’s) Finalize implementation of new Budget SystemFinalize implementation of new Budget System 2004 year end closing and Financial Statement 2004 year end closing and Financial Statement
Preparation – due May 30, 2005Preparation – due May 30, 2005 Complete implementation of GASB #34Complete implementation of GASB #34 Update 6 year Capital Facilities Plan – due 2006Update 6 year Capital Facilities Plan – due 2006 Review/analyze all major revenue sourcesReview/analyze all major revenue sources Review/update all Financial related corporate policiesReview/update all Financial related corporate policies Review/update all Banking contracts and servicesReview/update all Banking contracts and services Review new Arbitrage and Yield Restriction Review new Arbitrage and Yield Restriction
RegulationsRegulations
Information SystemsInformation Systems
The mission of Information Systems is The mission of Information Systems is to assist all departments of the City to assist all departments of the City
of Yakima to efficiently and of Yakima to efficiently and effectively collect, manage, and effectively collect, manage, and
communicate information in all forms communicate information in all forms through properly applied through properly applied
methodologies, technologies and methodologies, technologies and servicesservices
Information SystemsInformation Systems
Data ProcessingData Processing Publications & Graphics Services Publications & Graphics Services Copy CenterCopy Center
Information Systems StaffInformation Systems Staff
Staff Total - 20Staff Total - 20 1 Manager1 Manager 7 Systems Design & Programming Analyst7 Systems Design & Programming Analyst 1 Networking & Security Analyst1 Networking & Security Analyst 2 Geographical Information Systems Staff2 Geographical Information Systems Staff 2 Computer Operations Technicians2 Computer Operations Technicians 5 Client Services Technicians5 Client Services Technicians 1 Publications & Graphics Specialist1 Publications & Graphics Specialist 1 Print Shop Operator1 Print Shop Operator
1985 – 20051985 – 2005
19851985
Staff – 12Staff – 12 Annual Budget - $940,635Annual Budget - $940,635
5.34% of General Government5.34% of General Government 2.39% of Total City 2.39% of Total City
ExpendituresExpenditures 2.30% of Total City Staff2.30% of Total City Staff
20052005
Staff – 20Staff – 20 Annual Budget - $2,431,616Annual Budget - $2,431,616
4.92% of General Government4.92% of General Government 1.66% of Total City 1.66% of Total City
ExpendituresExpenditures 2.88% of Total City Staff2.88% of Total City Staff
Comparisons – Staff/BudgetComparisons – Staff/Budget
1985 – 1985 – 20052005
19851985 20052005
Server Server ComputersComputers
11 6 Major Servers6 Major Servers
10+ Smaller Servers10+ Smaller Servers
Client ComputersClient Computers NoneNone 600 PC’s600 PC’s
20+ GPS 20+ GPS ModemsModems
50 Mobile PDA’s50 Mobile PDA’s
50 Mobile Computers 50 Mobile Computers w/GPSw/GPS
PrintersPrinters 11 100+ Printers, Scanners, Plotters, Fax, etc.100+ Printers, Scanners, Plotters, Fax, etc.
NetworkNetwork 15 Hardwired ASCI 15 Hardwired ASCI Terminals @ 4800 Terminals @ 4800 bpsbps
Citywide including copper wire, optical Citywide including copper wire, optical fiber, leased lines, network services, spread fiber, leased lines, network services, spread spectrum radio, 450 mhz radio, spectrum radio, 450 mhz radio, WACIC/NCIC, internet @ speeds up to 10 WACIC/NCIC, internet @ speeds up to 10 gigabit per secondgigabit per second
Remote LocationsRemote Locations NoneNone 1616
ApplicationsApplications 33 Approximately 60Approximately 60
VendorsVendors 11 4040
Security Security ConcernsConcerns
MinimalMinimal ConstantConstant
Comparisons - Comparisons - WorkloadWorkload
Data ProcessingData Processing
Business SystemsBusiness Systems Automated Inventory & Maintenance Automated Inventory & Maintenance
Management System (AIMMS)Management System (AIMMS) Public Safety SystemsPublic Safety Systems Geographical Information SystemGeographical Information System Client Services SupportClient Services Support Computer OperationsComputer Operations
Business SystemsBusiness Systems Finance/General LedgerFinance/General Ledger Budget PreparationBudget Preparation PayrollPayroll Utility Billing/Customer Utility Billing/Customer
ServiceService Accounts ReceivableAccounts Receivable Building PermitsBuilding Permits Parks SchedulingParks Scheduling Cemetery TrackingCemetery Tracking City Web SiteCity Web Site
Business LicenseBusiness License CashieringCashiering Complaint TrackingComplaint Tracking Animal ControlAnimal Control Parking CitationsParking Citations Fixed Asset SystemFixed Asset System Local Improvement DistrictLocal Improvement District
Automated Inventory & Automated Inventory & Maintenance Management Maintenance Management SystemSystem
Work Order ManagementWork Order Management Equipment TrackingEquipment Tracking Inventory ManagementInventory Management PurchasingPurchasing Accounts PayableAccounts Payable Cost AccountingCost Accounting
Public Safety SystemsPublic Safety Systems Police & Fire Police & Fire
Dispatch / 911Dispatch / 911 Police RecordsPolice Records GeofileGeofile Master Name IndexMaster Name Index Jail ManagementJail Management Mobile Data Mobile Data
ComputersComputers Patrol Car VideoPatrol Car Video
WACIC / NCICWACIC / NCIC Prosecutors Case Prosecutors Case
ManagementManagement Probation Probation
ManagementManagement Document ImagingDocument Imaging Photo ImagingPhoto Imaging Crime AnalysisCrime Analysis Fire RecordsFire Records
Geographical Information Geographical Information Systems (GIS)Systems (GIS)
Base Map SupportBase Map Support AVL / GPS / SurveyingAVL / GPS / Surveying Computer Aided Computer Aided
Dispatch Mapping Dispatch Mapping (County-wide)(County-wide)
Utility MappingUtility Mapping PlanningPlanning Crime / Incident AnalysisCrime / Incident Analysis
Pre-fire PlansPre-fire Plans Arial Arial
PhotographyPhotography Ground ControlGround Control Community Base Community Base
StationStation Special ProjectsSpecial Projects
Client Services SupportClient Services Support
Information Information TechnologyTechnology
Help DeskHelp Desk Data Data
Communications Communications NetworkNetwork
Mobile Wireless Data Mobile Wireless Data NetworkNetwork
Voice Over IP (VOIP)Voice Over IP (VOIP) SecuritySecurity
Email FilteringEmail Filtering Web ManagementWeb Management Office AutomationOffice Automation Installation & Installation &
Support of PC’s, Support of PC’s, Workstations, Workstations, Peripheral Peripheral EquipmentEquipment
Personal Productivity Personal Productivity ToolsTools
Computer OperationsComputer Operations
City & Public Safety City & Public Safety Server SupportServer Support
Computer Room Computer Room SupportSupport
Information Backup Information Backup & Archiving& Archiving
Application Application System System OperationsOperations
Data EntryData Entry Office SupportOffice Support
Copy CenterCopy Center
High Speed/Volume Printing & High Speed/Volume Printing & CopyingCopying
Offset PrintingOffset Printing Pre-Press ServicesPre-Press Services Post-Press ServicesPost-Press Services Mail RoomMail Room Convenience CopiersConvenience Copiers
Publications & GraphicsPublications & Graphics
Web Site GraphicsWeb Site Graphics Forms Design & ManagementForms Design & Management Large Document Development & Large Document Development &
ManagementManagement Presentation GraphicsPresentation Graphics Digital Document DevelopmentDigital Document Development
Regionalization ProjectsRegionalization Projects
Computer Aided Computer Aided DispatchDispatch
Safety Net Safety Net Automated Automated Records Exchange Records Exchange (SNARE)(SNARE)
Law Enforcement Law Enforcement Information Information Exchange (LINX)Exchange (LINX)
Fire RecordsFire Records
ProbationProbation Data CommunicationsData Communications Mobile CommunicationsMobile Communications GIS / Arial PhotographyGIS / Arial Photography
Special ProjectsSpecial Projects SNARE / LINXSNARE / LINX Optical FiberOptical Fiber Patrol Car VideoPatrol Car Video Mobile Wireless Data Mobile Wireless Data
NetworkNetwork 802.11 High Speed 802.11 High Speed
WirelessWireless SurveillanceSurveillance Development Development
EnvironmentEnvironment Windows ServersWindows Servers Public Works AVLPublic Works AVL
Fiber OpticsFiber Optics Security UpdatesSecurity Updates Digital Agenda / Digital Agenda /
Document ImagingDocument Imaging Web ManagementWeb Management Web Site UpgradeWeb Site Upgrade Publications & GraphicsPublications & Graphics Litigation SupportLitigation Support Customer Service Customer Service
SystemSystem Online InventoryOnline Inventory
Contingencies / Contingencies / ReductionsReductions
Extending Equipment Replacement Extending Equipment Replacement CyclesCycles
Eliminating Maintenance ContractsEliminating Maintenance Contracts PrivatizationPrivatization RegionalizationRegionalization Staff ReductionStaff Reduction Budget reductions often require Budget reductions often require
increased technology demandsincreased technology demands
ChallengesChallenges
Vendor Vendor Consolidation & Consolidation & DisarrayDisarray DatabaseDatabase SoftwareSoftware HardwareHardware TelecommunicationsTelecommunications
Technology Life Technology Life SpansSpans
Breadth of Breadth of TechnologyTechnology
Breadth of Breadth of ResponsibilityResponsibility
Level of Level of ResponsibilityResponsibility
Heightened Heightened ExpectationsExpectations
Utility ServicesUtility Services
Without our meter reading and billing services, Without our meter reading and billing services, the Utility Divisions (Water, Irrigation, the Utility Divisions (Water, Irrigation, Wastewater and Refuse) would not have Wastewater and Refuse) would not have funds to operate. We are the Customer funds to operate. We are the Customer Service Division for all Utility accounts.Service Division for all Utility accounts.
Why we do what we do…
Utility Services Staff Utility Services Staff LevelsLevels
Number of Staff – 12Number of Staff – 12 ManagerManager SupervisorSupervisor
Schedules ReadingsSchedules Readings Handles BillingHandles Billing
5 Water Service 5 Water Service Specialists Specialists
3 Meter Readers3 Meter Readers 1 Cut in/out Service1 Cut in/out Service 1 Delinquent Accounts1 Delinquent Accounts
5 Utility Service 5 Utility Service Representatives Representatives (Office)(Office)
5 Cross-trained5 Cross-trained– 1 Bilingual1 Bilingual
Service Customer Service Customer AccountsAccounts
Service Accounts for:Service Accounts for:
WaterWater IrrigationIrrigation
SewerSewer RefuseRefuse
Utility ServicesUtility Services
2005 Budget -$900,0002005 Budget -$900,000 Rate SupportedRate Supported
Account ServicesAccount Services New ServicesNew Services BillingBilling CollectionsCollections Field ServicesField Services
Special ProjectsSpecial Projects Answer Customer Answer Customer
QuestionsQuestions Coordinate Customer Coordinate Customer
Service with Utility Service with Utility Operation DivisionsOperation Divisions
Ring bell for service!
Account ServicesAccount Services
Answer 6,000 calls per monthAnswer 6,000 calls per month Start 7,000 accounts per yearStart 7,000 accounts per year Bill 27,000 accounts every 2 monthsBill 27,000 accounts every 2 months Bill approximately $25,000,000 in Bill approximately $25,000,000 in
20052005
Field ServicesField Services
Read 20,000 meters every 2 monthsRead 20,000 meters every 2 months Replace 700 water meters per yearReplace 700 water meters per year Cut in/cut out at customer requestCut in/cut out at customer request Emergency cut outsEmergency cut outs Delinquent cut outsDelinquent cut outs Trim foliageTrim foliage
Increases: 1985-2005Increases: 1985-2005
0
20000
40000
60000
80000
100000
120000
140000
160000
Population MeterReads
Bills PhoneCalls
19852005
Special ProjectsSpecial Projects
Review/update all policies and Review/update all policies and procedures to improve service to procedures to improve service to both internal and external customersboth internal and external customers
Account Records ReviewAccount Records Review Development of bid specifications for Development of bid specifications for
new Utility Service Systemnew Utility Service System
Technology IssuesTechnology Issues
Billing system was written in 1987Billing system was written in 1987 Meter reading system is over 10 years oldMeter reading system is over 10 years old New system implementation projectNew system implementation project
Enhance functionalityEnhance functionality Provide additional customer optionsProvide additional customer options Improve system / operation efficienciesImprove system / operation efficiencies All data in one location –All data in one location –
accessible by all City Divisionsaccessible by all City Divisions