2003 UDOT Benchmark Telephone Survey: Utah Residents’ Attitudes Toward Transportation Issues...

2003 UDOT 2003 UDOT Benchmark Benchmark

Telephone Survey:Telephone Survey:

Utah Residents’ Attitudes Utah Residents’ Attitudes Toward Transportation Toward Transportation

IssuesIssues

Institute for Outdoor Recreation and TourismInstitute for Outdoor Recreation and TourismUtah State UniversityUtah State University

AcknowledgementsAcknowledgements

Utah Department of TransportationUtah Department of Transportation Institute for Outdoor Recreation and Institute for Outdoor Recreation and

Tourism (USU)Tourism (USU) Natural Resource and Environmental Natural Resource and Environmental

Policy Program (USU)Policy Program (USU) Department of Environment and Department of Environment and

Society (USU)Society (USU) Discovery Research Group, Inc.Discovery Research Group, Inc.

Purpose & ContentPurpose & Content

Provide Baseline Data, Analysis, and Provide Baseline Data, Analysis, and Recommendations Useful in Developing Recommendations Useful in Developing

UDOT’s Long Range PlanUDOT’s Long Range Plan

Current transportation uses and concernsCurrent transportation uses and concerns Future preferences for transportation alternativesFuture preferences for transportation alternatives Past involvement in transportation planningPast involvement in transportation planning Opinions of UDOT’s planning/decision making Opinions of UDOT’s planning/decision making

processesprocesses Perceptions of opportunities to influence Perceptions of opportunities to influence

transportation decisionstransportation decisions

Sampling MethodSampling Method

Random sample of household telephone Random sample of household telephone numbers stratified by UDOT’s four regions numbers stratified by UDOT’s four regions (Region 4 over-sampled by a factor of three)(Region 4 over-sampled by a factor of three)

Phone interviews conducted in January 2003Phone interviews conducted in January 2003 Interviewed one adult (18 or over) in each Interviewed one adult (18 or over) in each

householdhousehold Response rate: 60%Response rate: 60% Results representative of the entire state at Results representative of the entire state at

a 95% level of confidence and accurate to a 95% level of confidence and accurate to +/- 2.2 points for the state; +/- 4 points for +/- 2.2 points for the state; +/- 4 points for each region.each region.

Map of UtahMap of UtahState Population = 2,233,169

Adult Population = 1,514,471

Sample Size = 2,561

Weighted n = 2,005

Region 1Region 1

Region Pop. = 578,753

Adult Pop. = 386,523

Sample Size = 550

Sample to Adult

Pop. Ratio: 1 : 702

Weight = 0.93

Weighted n = 512

Region 2Region 2Region Pop. = 968,858Adult Pop. = 672,159Sample Size = 889Sample to Adult Population Ratio: 1 : 756Weight = 1.00; Weighted n = 889

Region 3Region 3Region Pop. = 432,505Adult Pop. = 284,405Sample Size = 426Sample to Adult Population Ratio: 1 : 667Weight = 0.88; Weighted n = 376

Region 4Region 4Region Pop. = 253,053

Adult Pop. = 171,384

Sample Size = 696

Sample to Adult Population Ratio: 1 : 246

Weight = 0.33Weighted n = 226

Sample Characteristics &Sample Characteristics &Statistical ComparisonsStatistical Comparisons

Average age 45 yearsAverage age 45 years 58.5% females (2000 census ~ 50.5% females)58.5% females (2000 census ~ 50.5% females) Statistical comparisons of key variables by:Statistical comparisons of key variables by:

RegionsRegions Age (18-24, 12.3%; 25-44, 38.1%; 45-64, 33.4%;Age (18-24, 12.3%; 25-44, 38.1%; 45-64, 33.4%;

65 & older, 16.1%)65 & older, 16.1%) GenderGender Special transportation needs (7.1%)Special transportation needs (7.1%) Level of trust (13.2% with a low level of trust)Level of trust (13.2% with a low level of trust) Public participation transportation decision making Public participation transportation decision making

experience (21.6% with previous experience)experience (21.6% with previous experience) Bike/Pedestrian transportation subgroup (32.7%)Bike/Pedestrian transportation subgroup (32.7%)

Contrasts reported are significant at <0.01 Contrasts reported are significant at <0.01 probabilityprobability

Types of Transportation Types of Transportation UsedUsed

at Least Once a Weekat Least Once a Week Car, truck or van Car, truck or van

(97.7%)(97.7%) Motorcycle (2.6%)Motorcycle (2.6%) Bus or light-rail (11.3%)Bus or light-rail (11.3%) Bicycle (13.2%)Bicycle (13.2%) Walk (25.4%)Walk (25.4%)

None (0.5%)None (0.5%) Multiple (37.3%)Multiple (37.3%) Bike and/or walk (32.7%)Bike and/or walk (32.7%)

Bus or light-railBus or light-rail Region 1 (6.7%)Region 1 (6.7%) Region 2 (16.8%)Region 2 (16.8%) Region 3 (10.6%)Region 3 (10.6%) Region 4 (1.6%)Region 4 (1.6%)

WalkWalk Region 1 (22.9%)Region 1 (22.9%) Region 2 (25.8%)Region 2 (25.8%) Region 3 (24.4%)Region 3 (24.4%) Region 4 (30.7%)Region 4 (30.7%)

Familiarity with UDOTFamiliarity with UDOT

14.523.9

15.5 14.7

57.152.4

55.2 49.9

13.118.8

12.4 10.7 13.4 16.7

16.016.0

0%

10%

20%

30%

40%

50%

60%

70%

80%

90%

100%

Region 1 Region 2 Region 3 Region 4

Not FamiliarHeard Once or TwiceSomewhat FamiliarVery Familiar

Familiarity with UDOT:Familiarity with UDOT:Subgroup ComparisonsSubgroup Comparisons

Respondents from Region 2 more likely to be Respondents from Region 2 more likely to be very familiar than the other three regions.very familiar than the other three regions.

Age 18-24 less likely to be very familiar Age 18-24 less likely to be very familiar (10.0%)than 25 to 44 (18.2%), 45-64 (23.1%), (10.0%)than 25 to 44 (18.2%), 45-64 (23.1%), and 65 and older (19.0%).and 65 and older (19.0%).

Men more likely to be very familiar (22.7%) than Men more likely to be very familiar (22.7%) than women (16.2%).women (16.2%).

Those with low trust more likely to be very Those with low trust more likely to be very familiar (25.3%) than those with moderate and familiar (25.3%) than those with moderate and high trust (18.5%).high trust (18.5%).

Public planning participants more than twice as Public planning participants more than twice as likely to be very familiar (33.3%) than non-likely to be very familiar (33.3%) than non-participants (15.1%).participants (15.1%).

Overall Satisfaction withOverall Satisfaction withState Transportation State Transportation

SystemSystem

8.3 9.3 11.5

69.771.4 71.7 68.6

4.43.3 5.7 4.8

14.8 11.3 10.5 11.9

12.0

2.92.02.8 3.2

0%

10%

20%

30%

40%

50%

60%

70%

80%

90%

100%


Very DissatisfiedDissatisfiedNeitherSatisfiedVery Satisfied

Overall Satisfaction:Overall Satisfaction:Subgroup ComparisonsSubgroup Comparisons

Respondents with ages 45 to 64 Respondents with ages 45 to 64 more likely to be very dissatisfied or more likely to be very dissatisfied or dissatisfied (20.2%) than those 18-24 dissatisfied (20.2%) than those 18-24 (7.5%), 25-44 (12.3%), and those (7.5%), 25-44 (12.3%), and those older than 64 (12.3%).older than 64 (12.3%).

Those with low trust more likely to Those with low trust more likely to be very dissatisfied or dissatisfied be very dissatisfied or dissatisfied (49.8%) than those with moderate (49.8%) than those with moderate and high trust (9.0%).and high trust (9.0%).

Importance to Quality of Importance to Quality of LifeLife

Mean score calculated on a scale where 1 = not important, 2 = Mean score calculated on a scale where 1 = not important, 2 = slightly important,slightly important,

3 = moderately important, 4 = very important.3 = moderately important, 4 = very important.VI = very important and NI = not important.VI = very important and NI = not important. AccessAccess

Travel time between destinations: 3.5Travel time between destinations: 3.5 (VI 60.2%, NI 3.9%)(VI 60.2%, NI 3.9%)

Easy access to regular destinations: 3.7Easy access to regular destinations: 3.7 (VI 74.6%, NI 2.2%)(VI 74.6%, NI 2.2%)

Transportation of consumer goods by Transportation of consumer goods by truck/rail: 3.5truck/rail: 3.5

(VI 62.1%, NI 3.5%)(VI 62.1%, NI 3.5%) SafetySafety

Safety for drivers, pedestrians, and cyclists: 3.9Safety for drivers, pedestrians, and cyclists: 3.9 (VI 90.0%, NI 1.0%)(VI 90.0%, NI 1.0%)

Safe bus or public transit system: 3.4Safe bus or public transit system: 3.4 (VI 62.4%, NI 8.7%)(VI 62.4%, NI 8.7%)



3 = moderately important, 4 = very important.3 = moderately important, 4 = very important.VI = very important and NI = not important.VI = very important and NI = not important.EconomicsEconomics

Affordable transportation costs: 3.7Affordable transportation costs: 3.7 (VI 75.2%, NI 3.7%)(VI 75.2%, NI 3.7%)

EfficiencyEfficiency Timely road maintenance and repair: 3.7Timely road maintenance and repair: 3.7

(VI 78.7%, NI 1.3%)(VI 78.7%, NI 1.3%)

EnvironmentEnvironment Clean air by reducing automobile and truck Clean air by reducing automobile and truck

exhaust emissions: 3.6exhaust emissions: 3.6 (VI 68.1%, NI 2.6%)(VI 68.1%, NI 2.6%)



3 = moderately important, 4 = very important.3 = moderately important, 4 = very important.VI = very important and NI = not important.VI = very important and NI = not important.

Alternative TransportationAlternative Transportation Interconnected system of roads, public Interconnected system of roads, public

transportation, bicycling, and walking transportation, bicycling, and walking routes: 3.3routes: 3.3 (VI 50.9%, NI 6.1%)(VI 50.9%, NI 6.1%)

Walking and bike paths: 3.1Walking and bike paths: 3.1 (VI 43.3%, NI 10.4%)(VI 43.3%, NI 10.4%)

Commuter bus or rail system between citiesCommuter bus or rail system between citiesand towns: 3.3and towns: 3.3 (VI 53.1%, NI 9.4%)(VI 53.1%, NI 9.4%)



3 = moderately important, 4 = very important.3 = moderately important, 4 = very important.VI = very important and NI = not important.VI = very important and NI = not important. Tourism/Recreation/AestheticsTourism/Recreation/Aesthetics

Traveling to outdoor recreation areas: 3.2Traveling to outdoor recreation areas: 3.2 (VI 45.2%, NI 6.3%)(VI 45.2%, NI 6.3%)

Scenic overlooks: 3.0Scenic overlooks: 3.0 (VI 31.9%, NI 9.2%%)(VI 31.9%, NI 9.2%%)

Highway waysides and rest areas: 3.2Highway waysides and rest areas: 3.2 (VI 44.2%, NI 4.4%)(VI 44.2%, NI 4.4%)

Quality transportation system for tourism Quality transportation system for tourism opportunities: 3.2opportunities: 3.2

(VI 46.5%, NI 5.8%)(VI 46.5%, NI 5.8%) Appearance of our major roads and highways in Appearance of our major roads and highways in

town: 3.3town: 3.3 (VI 48.9%, NI 3.0%)(VI 48.9%, NI 3.0%)

Primary Concerns about Primary Concerns about Transportation in UtahTransportation in Utah

Of the 2,561 respondents, 300 (11.7%) said they had “no concerns” and Of the 2,561 respondents, 300 (11.7%) said they had “no concerns” and 67 (2.6%) “did not know.”67 (2.6%) “did not know.”

The other 2,194 respondents offered 4,113 responses.The other 2,194 respondents offered 4,113 responses.

Construction/Maintenance (1,190 responses; 28.9%)Construction/Maintenance (1,190 responses; 28.9%) Road repairs when needed (203 respondents)Road repairs when needed (203 respondents) Snow removal (97)Snow removal (97) Accommodate growth (76)Accommodate growth (76)

Public Transportation (783 responses; 19.1%)Public Transportation (783 responses; 19.1%) Establish/extend commuter rail along Wasatch Front (295 Establish/extend commuter rail along Wasatch Front (295

respondents)respondents) More bus stops/routes, more convenient (87)More bus stops/routes, more convenient (87)

Safety (707 responses; 17.2%)Safety (707 responses; 17.2%) Safety (249 respondents)Safety (249 respondents) Bad/aggressive/unsafe drivers (113)Bad/aggressive/unsafe drivers (113) Dangerous roadways (52)Dangerous roadways (52)

Primary Concerns about Primary Concerns about Transportation in UtahTransportation in Utah

Congestion (583 responses; 14.2%)Congestion (583 responses; 14.2%) Too much congestion/reduce (264 respondents)Too much congestion/reduce (264 respondents) Too many people/cars/traffic (189)Too many people/cars/traffic (189) Need more alternatives to travel (52)Need more alternatives to travel (52)

Access (236 responses; 5.7%)Access (236 responses; 5.7%) Easy/direct access into cities/city centers (53 respondents)Easy/direct access into cities/city centers (53 respondents) More bike/pedestrian access (19)More bike/pedestrian access (19)

Costs (233 responses; 5.6%)Costs (233 responses; 5.6%) Keep costs down/more efficient spending (77 respondents)Keep costs down/more efficient spending (77 respondents)

Environment (223 responses; 5.4%)Environment (223 responses; 5.4%) Pollution/air quality problems (96 respondents)Pollution/air quality problems (96 respondents) Legacy Highway/Legacy Highway detrimental to Legacy Highway/Legacy Highway detrimental to

environment (46)environment (46)

Special Special Needs/AccessibilityNeeds/Accessibility

Do you or any of your family members need Do you or any of your family members need types of transportation or special equipment types of transportation or special equipment to help people with physical disabilities, age, to help people with physical disabilities, age, or other special needs?or other special needs? Yes: 7.1% (n = 183)Yes: 7.1% (n = 183) No: 92.9% (n = 2,378)No: 92.9% (n = 2,378)

Have you experienced problems meeting Have you experienced problems meeting those needs? (n = 183)those needs? (n = 183) Yes: 31.1% (n = 57)Yes: 31.1% (n = 57) No: 68.9% (n = 126)No: 68.9% (n = 126)

Problems ExperiencedProblems ExperiencedMeeting Special NeedsMeeting Special Needs

Of the 57 respondents who said they had experienced problems Of the 57 respondents who said they had experienced problems meeting their needs, 47 gave 57 responses.meeting their needs, 47 gave 57 responses.

Accessibility Problems/Physical Barriers (28 Accessibility Problems/Physical Barriers (28 responses; 49.1%)responses; 49.1%) Responses included examples such as curbs, no lifts on Responses included examples such as curbs, no lifts on

buses, access difficult for the elderly and blind.buses, access difficult for the elderly and blind. Public Transportation Public Transportation

Scheduling/Inconvenience/Availability (17 Scheduling/Inconvenience/Availability (17 responses; 29.8%)responses; 29.8%) Most responses indicated the lack of adequate coverage Most responses indicated the lack of adequate coverage

(not enough routes), inconvenient (transportation not (not enough routes), inconvenient (transportation not available when needed), and lack of adequate available when needed), and lack of adequate transportation in rural areas.transportation in rural areas.

Agency and Agency Personnel Issues (6 responses; Agency and Agency Personnel Issues (6 responses; 10.5%)10.5%) Respondents mentioned rude and offensive bus drivers Respondents mentioned rude and offensive bus drivers

and improper distribution of handicap permits.and improper distribution of handicap permits.

Ideas for Improving AccessIdeas for Improving AccessOf the 183 respondents who indicated they have transportation Of the 183 respondents who indicated they have transportation

special needs, 120 gave 167 responses when asked how UDOT can special needs, 120 gave 167 responses when asked how UDOT can meet its objective of providing fair and equal access.meet its objective of providing fair and equal access.

Scheduling/Inconvenience/Availability (37 responses; 22.1%)Scheduling/Inconvenience/Availability (37 responses; 22.1%) Most of the responses indicated that availability of disabled Most of the responses indicated that availability of disabled

transportation vehicles be improved and public transportation transportation vehicles be improved and public transportation agencies need to add additional routes and vehicles. For example, agencies need to add additional routes and vehicles. For example, 13 respondents said there should be more availability in rural 13 respondents said there should be more availability in rural areas and 13 want to expand TRAX service.areas and 13 want to expand TRAX service.

Improve Accessibility (33 responses; 19.8%)Improve Accessibility (33 responses; 19.8%) Remove impediments to wheelchairs and walkers.Remove impediments to wheelchairs and walkers. Accommodate the elderly and blind.Accommodate the elderly and blind.

Expense (28 responses; 16.8%)Expense (28 responses; 16.8%) Costs need to be reduced.Costs need to be reduced.

Internal Agency Issues (23 responses; 13.8%)Internal Agency Issues (23 responses; 13.8%) People with disabilities need to be involved in decision making (5) People with disabilities need to be involved in decision making (5)

and information communication should be improved (e.g., and information communication should be improved (e.g., brochures, brochures, pamphlets, route signs) (11).pamphlets, route signs) (11).

OtherOther Several mentioned the idea of providing equal access to all Several mentioned the idea of providing equal access to all

and there were 7 who said that infrastructural improvements are and there were 7 who said that infrastructural improvements are important (e.g., covered waiting areas at stops, restrooms).important (e.g., covered waiting areas at stops, restrooms).

Overall Condition ofOverall Condition ofState Highways and State Highways and

FreewaysFreeways

13.1 14.4 14.4 11.7

61.8 61.4 63.458.1

21.8 18.425.1

5.1

22.0

3.82.23.3

0%

20%

40%

60%

80%

100%


PoorFairGoodExcellent

UDOT’s Emphasis on Highways UDOT’s Emphasis on Highways and and

on Other Types of Transportationon Other Types of TransportationThe survey question asked “Does UDOT place: Too much The survey question asked “Does UDOT place: Too much

emphasis on highways; Too much emphasis on other types of emphasis on highways; Too much emphasis on other types of transportation; or The right amount of emphasis on both transportation; or The right amount of emphasis on both

highways and other types of transportation?”highways and other types of transportation?”

20.9 20.7 14.2 14.7

65.8 72.9

13.3

67.568.2

13.0 17.111.8

0%

20%

40%

60%

80%

100%


Other TypesRight MixHighways

Emphasis on Highways and Emphasis on Highways and Other Types of Other Types of

Transportation:Transportation:Subgroup ComparisonsSubgroup Comparisons

Age 65 and up less likely to say too much emphasis on Age 65 and up less likely to say too much emphasis on highways (12.4%) than other age groups (between 18.2% to highways (12.4%) than other age groups (between 18.2% to 21.2%).21.2%).

Those with low trust more likely to say too much emphasis on Those with low trust more likely to say too much emphasis on highways (33.6% compared to 16.5%) highways (33.6% compared to 16.5%) andand too much too much emphasis on other types of transportation (25.7% compared emphasis on other types of transportation (25.7% compared to 10.9%). Those with moderate and high trust more likely to to 10.9%). Those with moderate and high trust more likely to say the right amount of emphasis on both. (87.5% compared say the right amount of emphasis on both. (87.5% compared to 40.4% with low trust).to 40.4% with low trust).

Public planning participants more likely to say too much Public planning participants more likely to say too much emphasis on highways (25.1%) than non-participants (17.1%) emphasis on highways (25.1%) than non-participants (17.1%) and non-participants more likely to say the right amount of and non-participants more likely to say the right amount of emphasis on both (70.1%) than participants (59.6%).emphasis on both (70.1%) than participants (59.6%).

Bike/ped more likely to say too much emphasis on highways Bike/ped more likely to say too much emphasis on highways (21.5% compared to 17.4%) and least likely to say too much (21.5% compared to 17.4%) and least likely to say too much emphasis on other types of transportation (9.0% compared to emphasis on other types of transportation (9.0% compared to 14.9%).14.9%).

Familiarity with UDOT’sFamiliarity with UDOT’sDecision Making ProcessDecision Making Process

24.6 23.5 21.6 20.9

27.323.9

47.3 46.1 47.9 52.4

2.72.63.21.6

27.926.5

0%

10%

20%

30%

40%

50%

60%

70%

80%

90%

100%


Not FamiliarHeard Once or TwiceSomewhat FamiliarVery Familiar

How do Utahns Receive How do Utahns Receive Information About UDOTInformation About UDOT

Television reports: 70.0%Television reports: 70.0% Newspaper articles: Newspaper articles:

56.4%56.4% Radio reports: 48.2%Radio reports: 48.2% Family or friends: 38.8%Family or friends: 38.8% At work: 22.9%At work: 22.9% Internet or e-mail: 15.4%Internet or e-mail: 15.4% Newsletters: 13.3%Newsletters: 13.3% Public meetings: 10.2%Public meetings: 10.2% None: 3.1%None: 3.1%

Sources Utahns Sources Utahns PreferPrefer to Receive to Receive Information About Transportation Information About Transportation

Decision MakingDecision Making Region 1Region 1

Newspaper: 30.2%Newspaper: 30.2% Television: 28.9%Television: 28.9% Newsletters: 19.0%Newsletters: 19.0% Radio: 11.5%Radio: 11.5% Internet or e-mail: 6.8%Internet or e-mail: 6.8% Public Meetings: 2.4%Public Meetings: 2.4% None: 1.3%None: 1.3%

Region 3Region 3 Television: 30.7%Television: 30.7% Newspaper: 26.0%Newspaper: 26.0% Newsletters: 20.0%Newsletters: 20.0% Radio: 11.0%Radio: 11.0% Internet or e-mail: 7.9%Internet or e-mail: 7.9% Public Meetings: 4.0%Public Meetings: 4.0% None: 0.5%None: 0.5%

Region 2Region 2 Television: 32.1%Television: 32.1% Newspaper: 24.2%Newspaper: 24.2% Newsletters: 19.7%Newsletters: 19.7% Radio: 9.5%Radio: 9.5% Internet or e-mail: 9.2%Internet or e-mail: 9.2% Public Meetings: 4.4%Public Meetings: 4.4% None: 0.9%None: 0.9%

Region 4Region 4 Television: 33.8%Television: 33.8% Newspaper: 27.2%Newspaper: 27.2% Newsletters: 20.6%Newsletters: 20.6% Internet or e-mail: 6.1%Internet or e-mail: 6.1% Radio: 5.8%Radio: 5.8% Public Meetings: 4.9%Public Meetings: 4.9% None: 1.6%None: 1.6%

How Would Utahns PreferHow Would Utahns Preferto to Provide CommentsProvide Comments

on Transportation Decision on Transportation Decision MakingMaking

Region 1Region 1 Mail questionnaire: 39.4%Mail questionnaire: 39.4% Internet questionnaire: Internet questionnaire:

29.0%29.0% Telephone: 21.3%Telephone: 21.3% Public meeting: 7.9%Public meeting: 7.9% Personal meeting: 1.5%Personal meeting: 1.5% Other ways: 0.9%Other ways: 0.9%


31.4%31.4% Telephone: 24.9%Telephone: 24.9% Public meeting: 7.2%Public meeting: 7.2% Personal meeting: 2.2%Personal meeting: 2.2% Other ways: 1.7%Other ways: 1.7%


32.5%32.5% Telephone: 21.5%Telephone: 21.5% Public meeting: 7.2%Public meeting: 7.2% Other ways: 1.7%Other ways: 1.7% Personal meeting: 0.9%Personal meeting: 0.9%

Region 4Region 4 Mail questionnaire: 40.0%Mail questionnaire: 40.0% Telephone: 24.7%Telephone: 24.7% Internet questionnaire: Internet questionnaire:

21.4%21.4% Public meeting: 10.4%Public meeting: 10.4% Other ways: 1.8%Other ways: 1.8% Personal meeting: 1.6%Personal meeting: 1.6%

UDOT’sUDOT’sResponsiveness to the Responsiveness to the

PublicPublic

5.8 7.5 4.6 7.2

47.157.4

40.533.6 35.7

6.2

52.0 51.0

32.1

4.48.56.6

0%

10%

20%

30%

40%

50%

60%

70%

80%

90%

100%


PoorFairGoodExcellent

Responsiveness to Public:Responsiveness to Public:Subgroup ComparisonsSubgroup Comparisons

Those with low trust more likely to rate Those with low trust more likely to rate responsiveness as poor (36.7%) and responsiveness as poor (36.7%) and fair (48.6%) than those with moderate fair (48.6%) than those with moderate and high trust (2.0% poor, 32.6% fair).and high trust (2.0% poor, 32.6% fair).

Planning participants less likely to rate Planning participants less likely to rate responsiveness as good (46.2%) and responsiveness as good (46.2%) and more likely to rate it as poor (10.9%) more likely to rate it as poor (10.9%) than non-participants (53.3% good, than non-participants (53.3% good, 5.8% poor).5.8% poor).

Trust in UDOTTrust in UDOTto Develop Fair to Develop Fair

Transportation PlansTransportation Plans

15.7 17.6 16.5 15.3

70.6 73.3

13.8 10.1

67.3 70.6

14.015.1

0%

10%

20%

30%

40%

50%

60%

70%

80%

90%

100%


Low TrustModerate TrustHigh Trust

Amount of Trust:Amount of Trust:Subgroup ComparisonsSubgroup Comparisons

Respondents age 45 to 64 more Respondents age 45 to 64 more likely to have low level of trust likely to have low level of trust (19.7%) than 18 to 24 (5.2%).(19.7%) than 18 to 24 (5.2%).

Those who participated in public Those who participated in public planning more likely to have low planning more likely to have low trust (18.4%) than non-participants trust (18.4%) than non-participants (12.4%).(12.4%).

Reasons for Low Level of Reasons for Low Level of TrustTrust

Of the 2,561 respondents, 339 (13.2%) indicated a low level of trust. Of the 2,561 respondents, 339 (13.2%) indicated a low level of trust. Of the 339 with a low level of trust, 310 gave 408 reasons why they Of the 339 with a low level of trust, 310 gave 408 reasons why they

have a low level of trust.have a low level of trust. Ineffective Planning (102 responses; 25.0%)Ineffective Planning (102 responses; 25.0%)

UDOT’s poor planning results in inefficient time and money UDOT’s poor planning results in inefficient time and money expenditures (24 respondents)expenditures (24 respondents)

Poor decisions (22)Poor decisions (22) Public Relations Issues (74 responses; 18.1%)Public Relations Issues (74 responses; 18.1%)

Respondents not informed/involved in decision making Respondents not informed/involved in decision making process (34 respondents)process (34 respondents)

UDOT disregards public comment/opinions (29)UDOT disregards public comment/opinions (29) Specific Major Projects (65 responses; 15.9%)Specific Major Projects (65 responses; 15.9%)

Legacy Highway/improper handling of Legacy (36 Legacy Highway/improper handling of Legacy (36 respondents)respondents)

Need for expanded public transit services (16)Need for expanded public transit services (16) Rural Transportation Needs (42 responses; 10.3%)Rural Transportation Needs (42 responses; 10.3%)

UDOT failing to plan for rural areas (42 respondents)UDOT failing to plan for rural areas (42 respondents)

Reasons for Low Level of Reasons for Low Level of TrustTrust

Of the 2,561 respondents, 339 (13.2%) indicated a low level of trust. Of the 2,561 respondents, 339 (13.2%) indicated a low level of trust. Of the 339 with a low level of trust, 310 gave 408 reasons why they Of the 339 with a low level of trust, 310 gave 408 reasons why they

have a low level of trust.have a low level of trust. Time and Money (29 responses; 7.1%)Time and Money (29 responses; 7.1%)

Inferior quality of work inefficient expenditure of time Inferior quality of work inefficient expenditure of time and money (19 respondents)and money (19 respondents)

Distrust of Government Agencies (21 responses; Distrust of Government Agencies (21 responses; 5.2%)5.2%)

Specific Road Projects (19 responses; 4.7%)Specific Road Projects (19 responses; 4.7%) UDOT Failure to Respond (13 responses; 3.2%)UDOT Failure to Respond (13 responses; 3.2%) General Discontent with UDOT (11 responses; General Discontent with UDOT (11 responses;

2.7%)2.7%) UDOT Dishonest with Public (10 responses; 2.5%)UDOT Dishonest with Public (10 responses; 2.5%) Other (6 responses; 1.5%)Other (6 responses; 1.5%)

Suggestions to Address ConcernsSuggestions to Address ConcernsAbout Low Level of TrustAbout Low Level of Trust

When the 339 respondents with a low level of trust were asked When the 339 respondents with a low level of trust were asked what UDOT can do to address those concerns, 217 gave 259 what UDOT can do to address those concerns, 217 gave 259

responses.responses. Listen to Public Concerns (102 responses; 39.4%)Listen to Public Concerns (102 responses; 39.4%)

UDOT should consider/listen to public input (50 UDOT should consider/listen to public input (50 respondents)respondents)

Better dissemination of information (31)Better dissemination of information (31) Involve public in making decisions (21)Involve public in making decisions (21)

Improve Planning Efforts (46 responses; 17.8%)Improve Planning Efforts (46 responses; 17.8%) Improve planning (14 respondents)Improve planning (14 respondents) Improve planning to save time and money (13)Improve planning to save time and money (13) Streamline bureaucratic structure (10)Streamline bureaucratic structure (10)

Specific Projects (38 responses; 14.7%)Specific Projects (38 responses; 14.7%) Light rail/public transit expanded (19 respondents)Light rail/public transit expanded (19 respondents) Address Legacy Highway needs (11)Address Legacy Highway needs (11)

Efficient Time and Money Expenditures (27 Efficient Time and Money Expenditures (27 responses; 10.4%)responses; 10.4%)

Ways Respondents Have Ways Respondents Have Participated in Participated in

Transportation Decision MakingTransportation Decision Making

Put name on mailing list to receive Put name on mailing list to receive newsletters, updates,newsletters, updates,

or other information.or other information.

8.98.9%%

Attend meetings of UDOT Transportation Attend meetings of UDOT Transportation Commission.Commission.

7.47.4%%

Contact transportation officials to find out Contact transportation officials to find out about specific public transportation about specific public transportation involvement opportunities.involvement opportunities.

8.18.1%%

Write or e-mail a transportation official.Write or e-mail a transportation official. 8.68.6%%

Volunteer to serve on a citizen focus group Volunteer to serve on a citizen focus group

or citizen’s advisory committee.or citizen’s advisory committee.3.83.8%%

Public Participation Public Participation CharacteristicsCharacteristics

Of the 2,561 respondents, 21.6% (n = 552) indicated Of the 2,561 respondents, 21.6% (n = 552) indicated they had participated in one or more ways in they had participated in one or more ways in

transportation decision making.transportation decision making.Region 1, 19.4% (n=107); Region 2, 36.4% (n=201); Region 1, 19.4% (n=107); Region 2, 36.4% (n=201); Region 3, 13.8% (n=76); Region 4, 30.4% (n=168).Region 3, 13.8% (n=76); Region 4, 30.4% (n=168).

Participate as Participate as private citizen or private citizen or represent a group represent a group or organization.or organization. Individual: 81.9%Individual: 81.9%

(n = 452)(n = 452) Organization: Organization:

18.1%18.1%

(n = 100)(n = 100)

Satisfied input was Satisfied input was considered during considered during the planning the planning process.process. Yes: 66.1% (n = Yes: 66.1% (n =

365)365) No: 33.9% (n = No: 33.9% (n =

187)187)

Satisfaction that Input was Satisfaction that Input was Considered During the Considered During the

Planning ProcessPlanning Process

65.4 62.2 69.7 69.6

34.6 37.8 30.3 30.4

0%

10%

20%

30%

40%

50%

60%

70%

80%

90%

100%


NoYes

Public Participation:Public Participation:Subgroup ComparisonsSubgroup Comparisons

18 to 24 year olds least likely to participate 18 to 24 year olds least likely to participate (15.4%) than expected (21.6%).(15.4%) than expected (21.6%).

Those with special needs are more likely to Those with special needs are more likely to participate (35.9%) than those without special participate (35.9%) than those without special transportation needs (20.4%).transportation needs (20.4%).

Those with low trust more likely to have Those with low trust more likely to have participated in transportation planning participated in transportation planning (29.1%) than those with moderate or high (29.1%) than those with moderate or high trust (20.4%).trust (20.4%).

The bike/ped user group more likely to have The bike/ped user group more likely to have participated (26.6%) than non bike/ped group participated (26.6%) than non bike/ped group (18.4%).(18.4%).

Satisfied InputSatisfied InputConsidered During Planning Considered During Planning

ProcessProcessOf the 365 (66.1%) who said they participated and felt Of the 365 (66.1%) who said they participated and felt satisfied, 312 gave 392 reasons why they felt satisfied.satisfied, 312 gave 392 reasons why they felt satisfied.

Fairness of Participation Procedures (203 Fairness of Participation Procedures (203 responses; 51.8%)responses; 51.8%) UDOT listened to and considered inputUDOT listened to and considered input FairnessFairness Public and UDOT made decisions togetherPublic and UDOT made decisions together Newsletters receivedNewsletters received

Favorable Results (87 responses; 22.2%)Favorable Results (87 responses; 22.2%) Problems/concerns addressedProblems/concerns addressed

(road maintenance, traffic lights)(road maintenance, traffic lights) Suggestions/input followed up onSuggestions/input followed up on

Communication with UDOT (52 responses; 13.3%)Communication with UDOT (52 responses; 13.3%) Questions answered/explainedQuestions answered/explained Information needs metInformation needs met UDOT made effort to communicate effectivelyUDOT made effort to communicate effectively

Not Satisfied InputNot Satisfied InputConsidered During Planning Considered During Planning

ProcessProcessOf the 187 (33.9%) who said they participated and were Of the 187 (33.9%) who said they participated and were not satisfied, 167 gave 212 reasons for dissatisfaction.not satisfied, 167 gave 212 reasons for dissatisfaction.

Lack of Fairness in Participation Procedures (88 Lack of Fairness in Participation Procedures (88 responses; 41.5%)responses; 41.5%) Agency had mind made up ahead of timeAgency had mind made up ahead of time Public meetings only to satisfy procedural requirementsPublic meetings only to satisfy procedural requirements Concerns not taken into accountConcerns not taken into account No power as individualNo power as individual

Unsatisfactory Response to Concerns (66 Unsatisfactory Response to Concerns (66 responses; 31.1%)responses; 31.1%) Unclear responses to meeting concernsUnclear responses to meeting concerns Problems not addressed (road maintenance, traffic lights)Problems not addressed (road maintenance, traffic lights) Untimely/poor/no responseUntimely/poor/no response

Perceived Lack of Concern (9 responses; 4.2%)Perceived Lack of Concern (9 responses; 4.2%) Non-local agency personnel do not careNon-local agency personnel do not care UDOT’s lack of interestUDOT’s lack of interest

Summary: Uses and PreferencesSummary: Uses and Preferences

Over 10% use public transportation at least once a week Over 10% use public transportation at least once a week and one-quarter walk to work, shop, or other and one-quarter walk to work, shop, or other destinations.destinations.

One-third walk or bike for transportation purposes.One-third walk or bike for transportation purposes. Majority (74%) rated the overall condition of state Majority (74%) rated the overall condition of state

highways and freeways as good and excellent highways and freeways as good and excellent (n=1,891).(n=1,891).

A majority think that UDOT places the right amount of A majority think that UDOT places the right amount of emphasis on highways and other types of transportation emphasis on highways and other types of transportation (68%).(68%).

All “quality of life” transportation items averaged high All “quality of life” transportation items averaged high importance scores. Safety and access issues were the importance scores. Safety and access issues were the highest and recreation/tourism the lowest.highest and recreation/tourism the lowest.

Construction/maintenance concerns primary, followed Construction/maintenance concerns primary, followed by public transit, improving safety, reducing congestion.by public transit, improving safety, reducing congestion.

Just over 7% indicated they or someone in their family Just over 7% indicated they or someone in their family have special needs for transportation or equipment. have special needs for transportation or equipment. Accessibility, physical barriers, and public transit Accessibility, physical barriers, and public transit scheduling were primary concerns.scheduling were primary concerns.

Summary: Awareness and Summary: Awareness and ParticipationParticipation

in Decision Makingin Decision Making Three-quarters of respondents very or somewhat Three-quarters of respondents very or somewhat

familiar with UDOT, but only one-quarter very or familiar with UDOT, but only one-quarter very or somewhat familiar with UDOT’s decision making somewhat familiar with UDOT’s decision making processes.processes.

Most receive information about UDOT from TV reports Most receive information about UDOT from TV reports and newspaper articles. More than one-third get and newspaper articles. More than one-third get information from family or friends and one-fifth at work.information from family or friends and one-fifth at work.

Preferred information sources are newspaper articles, Preferred information sources are newspaper articles, newsletters, TV reports.newsletters, TV reports.

Preferred ways to provide input are mail Preferred ways to provide input are mail questionnaires, internet questionnaires, and telephone.questionnaires, internet questionnaires, and telephone.

Trust and responsiveness ratings are moderate -- about Trust and responsiveness ratings are moderate -- about the same number rated UDOT in the low and high the same number rated UDOT in the low and high categories. Planning and public involvement/relations categories. Planning and public involvement/relations more important than specific project decisions.more important than specific project decisions.

More than one-fifth participated in transportation More than one-fifth participated in transportation decision making processes. Participation decision making processes. Participation processesprocesses as as important as content.important as content.

Summary: Subgroup Summary: Subgroup DifferencesDifferences

Very few gender and regional differences so Very few gender and regional differences so far.far.

Bike/Pedestrian more likely to have Bike/Pedestrian more likely to have participated, and feel there is too much participated, and feel there is too much emphasis on highways, too little on other emphasis on highways, too little on other transportation forms.transportation forms.

Special needs more likely to have Special needs more likely to have participated.participated.

18-24/over 64 age groups less familiar, less 18-24/over 64 age groups less familiar, less likely to participate, less likely to feel there is likely to participate, less likely to feel there is too much emphasis on highways (+64 only).too much emphasis on highways (+64 only).

45-64 less satisfied, lower trust level.45-64 less satisfied, lower trust level.

Summary: Trust & Participation Summary: Trust & Participation SubgroupsSubgroups

Low Trust:Low Trust: More familiar with UDOT,More familiar with UDOT, More likely to have participated,More likely to have participated, More likely to rate responsiveness poor/fair,More likely to rate responsiveness poor/fair, Too much emphasis on highways Too much emphasis on highways andand Too much emphasis on other transportation Too much emphasis on other transportation

forms,forms, Less satisfied with state transportation system.Less satisfied with state transportation system.

High ParticipationHigh Participation More familiar with UDOT,More familiar with UDOT, More likely to have low trust,More likely to have low trust, More likely to rate responsiveness as poor,More likely to rate responsiveness as poor, Too much emphasis on highways.Too much emphasis on highways.

2003 UDOT Benchmark Telephone Survey: Utah Residents’ Attitudes Toward Transportation Issues...

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