2003 Hotqua - Activities. Hotqua Aktivitäten 2003 2 Quality Representative Workshop: Quality...

20032003 HotquaHotqua - Activities - Activities

Hotqua Aktivitäten 2003Hotqua Aktivitäten 2003 www.hotqua.de www.hotqua.de 22

Quality Representative

Workshop: Quality Workshop: Quality Representative ISO Representative ISO 9001:200, Hotel & Tourism 9001:200, Hotel & Tourism ManagementManagement

Contentment degree of the participant: 80%: 80%

Hotel & Restaurant Am Hotel & Restaurant Am Alten RhinAlten RhinAlt Ruppin, 08.01.03Alt Ruppin, 08.01.03Photo: GM Bert KrsynowskiPhoto: GM Bert Krsynowski


Workshops

Front Office SalesFront Office SalesContentment degree of participants: 87 % %Tryp Hotel PotsdamTryp Hotel PotsdamMichendorf, 22.02.03Michendorf, 22.02.03

Quality representative / / Hotel & TourismHotel & TourismDIN-EN-ISO DIN-EN-ISO 9001:20009001:2000Contentment degree of the participants: s: 85%85%Romantik Hotel Romantik Hotel Kloster Zinna Kloster Zinna 18.03.03 18.03.03


Online further education

Hotel & Tourism ManagementContentment degree of the participant: 100 %Oliver Bench, Hotel CottagePhoto: AHK Montevideo, Uruguay29.10.02 - 27.03.03


Inhouse Workshops for theInhouse Workshops for theTryp Tryp Hotel PotsdamHotel Potsdam

Restaurant Sales (29.03.03)– Contentment degree 100%,

Housekeeping (24.04.03)– Contentment degree : 97,5%

Service qualityContentment degree : 90%

Photo: Tryp Hotel Students, 17.04.03


Inhouse WorkshopsReception, Reception, Housekeeping, Service Housekeeping, Service and Kitchenand KitchenContentmentContentment degreedegree of of the the workshopworkshop participants: from 85% to participants: from 85% to 95%95% Romantik Hotel Alte Romantik Hotel Alte Försterei, Kloster Zinna, Försterei, Kloster Zinna, from March to May 2003from March to May 2003Photo: employees of the Photo: employees of the Romantik HotelRomantik Hotel


Service- Quality- Barometer

Hotel & Restaurant Am Alten Rhin, Alt Ruppin

Implementation from July to August 2003


Implementation DIN-EN-ISO 9001ISO 9001

Implementation Implementation workshop ISO 9001workshop ISO 9001

ContentmentContentment degreedegree of the of the workshopworkshop participants: 90%participants: 90%

Hotel Horizont, Hotel Horizont, Neubrandenburg,Neubrandenburg,from February to from February to August 2003August 2003


Online courses in spanish language

Service Quality Hotel & Restaurant (Servicio de calidad hotel / restaurante) Contentment degree : 100 %Ana Maria Siems Forte + Osvaldo Giolito, IDEIAS, Copacabana/Rio de Janeiro, May-August 2003

Quality Representative ISO 9001ContentmentContentment degreedegree of the of the workshopworkshop participantparticipant: 100% Ricardo Kaufmann, Montevideo, im August 2003


Online courses in spanish languageCostumer orientet activities (Atención al cliente)Costumer orientet activities (Atención al cliente)

ContentmentContentment degreedegree of the of the workshopworkshop participantparticipant: : 100%100%Rosa Melina Armijo, AHK-Honduras, September Rosa Melina Armijo, AHK-Honduras, September 20032003

Professional sales & telemarketing (Venta profesional directa y telefónica)(Venta profesional directa y telefónica)ContentmentContentment degreedegree of the of the workshopworkshop participantsparticipants: : 87% and 100%87% and 100%Analía Dobarro, Mallorca & Marcelo Acosta, Analía Dobarro, Mallorca & Marcelo Acosta, Mallorca, Spain Mallorca, Spain


QMS QMS Health ManagementHealth Management

High Quality High Quality Representative ISO Representative ISO 9001:20009001:2000

ContentmentContentment degreedegree of of the the workshopworkshop participantsparticipants: 85%: 85%

Photo: Workshop Photo: Workshop participants in the Hotel participants in the Hotel Dietrich-Bonhoeffer-Dietrich-Bonhoeffer-Haus/VCHHaus/VCH

Berlin, 29-31.08.03Berlin, 29-31.08.03


Workshop SQG

Service quality from Service quality from the viewpoint of the the viewpoint of the hotel guestshotel guests

ContentmentContentment degreedegree of the of the workshopworkshop participantsparticipants : 83% : 83%

Photo: Hotel Photo: Hotel DBH/VCH, Berlin, DBH/VCH, Berlin, 27.09.0327.09.03


Certification DIN-EN-ISO 9001

Congratulation for the certification Congratulation for the certification DIN-EN-ISO 9001DIN-EN-ISO 9001

Hotel Horizont, Neubrandenburg, 07.10.03Hotel Horizont, Neubrandenburg, 07.10.03


Sales - WorkshopsSales - Workshops

Workshop: Sales strategiesWorkshop: Sales strategiesContentment degree of the workshop participants : 83% : 83%Haus der Begegnung VCH-Haus der Begegnung VCH-Hotel, Berlin, 6.11.03Hotel, Berlin, 6.11.03

Design and sales of packagesDesign and sales of packagesContentment degree of the workshop participants : 87% : 87%Photo: kmgne in Dessau, Photo: kmgne in Dessau, 27.10.0327.10.03


Workshop in MontevideoWorkshop in Montevideo

Customer oriented Customer oriented activities activities

Contentment degree of the workshop participants : 83% : 83%

Radisson Victoria Radisson Victoria Plaza Hotel Plaza Hotel

Montevideo, 21.11.03Montevideo, 21.11.03


Workshop in NeubrandenburgWorkshop in Neubrandenburg

EuRoB Partnerworkshop

Quality Management

Contentment degree of the workshop participants: 94%

Photo: “Konzertkirche“ EuRoB Exposition in Neubrandenburg, 02.12.03

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