Copyright 2014 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice.

Care Pack and BI Platform Project Mar 9, 2015

I.V.Rao

Mohammed Javeed

Copyright 2014 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice.2

Channel Services Business Intelligence Platform Phase 1

PPS Indirect Fixed Care Pack Registration Taskforce

Business CaseIndirect benefit Registration rates improved by taskforce attention Continue improving registration rates at partner level Potential indirect benefit ~$2M annual gross marginDirect benefit To drive indirect benefit, need to expand headcount

~4 HC with annual ~$400K annual cost (preventing additional cost)

Need to pull and combine data from multiple sources Need more granular partner level registration dataIT Effort Nov14-Feb15 with $102K investmentROI (Ratios): Direct benefit 1 year = $400K / $102K = 3.9 Direct benefit 3 year = 11.7 Indirect benefit = $2M / $102K = 19.6

ScopeCreate self service PPS Fixed Care Pack reporting & analysis solution in PPS Vertica-QlikView environment

5 KPIs Invoiced Care Pack orders and volumes Registered/Unregistered Care Pack rates, volumes & details Cancelled Care Pack orders and volumes Care Pack order invoice registration dates Care Pack renewals coming up 90/60/30 days29 Dimensions Time, Dates, Geography, Volumes, Amounts, Categories, Types, Groups,

Partners, Other

Data sources CAMS, ELF, PPS Vertica databaseChannel Services Business Intelligence Platform This project is a first phase towards the future E2E PPS channel services

business intelligence platform

PPS channel services orders, registration, delivery, costs, TCE, etc.

Diane Edelijn November 20, 2014

Copyright 2014 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice.3

Data Sheet: Care Pack BI Platform Project

Project Data Sheet

PPM ID 252525

Executive Sponsor Eduardo Mata

Business Owner Andreea Ioana Olteanu

Project Start Date October 6, 2014

Go Live Date Jan 31,2015

Project End Date February 13, 2015

Financial Summary

Estimated FY14 Cost $20,000 (IT Funded)

Estimated FY15 Cost $102,000 (Business Funded)

Scope

Key Objectives

Key Risks

Key Assumptions

Methodology/Meeting Cadence

Top 5 Care Pack KPIs with 29 Dimensions

Example : Total volumes and Revenues during the past 12 months sliced and diced by product, fiscal calendar, region hierarchies, etc.

PPS Products Only (If EG products are required, extra release with funding: PPS Vertica system not setup with EG master data etc.)

Data from 1st Nov, 2013 (History loads. extra release with funding: Since deep data scrubbing needed)

Revenue Data from EDW (Data stewards believe the revenue data is more clean in EDW)

Enabling robust end user and partner reporting and analytics for indirect fixed care packs, globally.

Reporting regional care pack management at a granular business view to help reduce waste and gain time savings in the indirect fixed care pack space.

Milestone dates are based on Product backlog priority IT Project resources will be available throughout the project Project and vendor contract agreements approved Development and testing environments are available Product Owner is available at all times during the project.

Agile methodology will be used to deliver the project. Meetings :

Daily Standup (Scrum team) 15 minutes Sprint Planning 6 hours Sprint Review 2 hours Sprint Retrospective 2 hours Stakeholder weekly meeting 30 minutes Executive committee Monthly meeting 30 Minutes

Risk Mitigation Contingency Estimate Due Date

Biz Ability to dedicate resources Friday October 20, 2014

Key Deliverables

Project Team

Product Owner George Cautis

Scrum Master Mohammed Javeed Sunar - TCS

IT Portfolio Manager David Lee

Architect Bimal Hazarika

Scrum Team Swapneel, Sonali, Sohan, Padmaja

Release Manager Ritesh Vaish

6 13 20 27 3 10 17 24 1 8 15 22 29 5 12 19 26 2 9 16Oct-14 Nov-14 Dec-14 Jan-15 Feb-15

Sprint 0 Sprint 1 Sprint 2 Sprint 3 Sprint 4 Sprint 5 Release

Deliverable Owner

Product Backlog Product Owner

Sprint Backlog Scrum Master

User Stories Scrum Master

User Acceptance Criteria Product Owner

User Test Cases Product Owner

User Documentation/ Training Scrum Team

Release Plan Release Manager

Working Software Scrum Team

Copyright 2014 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice.4

Business Intelligence Platform - ScopeNo KPI Dimensions (29)

KPI # 1 Total volumes and ordered $ for Care Packs sold, excluding cancelled Care Packs.

Geography Global, Region, Sub region, Country

KPI # 2 Average registration rate for Care Packs sold more than 90 days ago, excluding cancelled Care Packs.

Time Fiscal Year, Half Year, Quarter, Month, Week, Day

KPI # 3 Volumes and ordered $ per month for cancelled Care Packs.

Type Top Config (AV), Electronic (E/ PE), Physical (A), Direct versus Indirect

KPI # 4 Average TAT between date of ordering and date of invoicing; date of invoicing and date of registration for Care Pack.

Category Business Groups, Product Groups, HW Product Line, HW Product Number, Service Groups, Services Product Line, Care Pack Product Number

KPI # 5 Upcoming Care Pack Renewals 30, 60 and 90 days prior to expiration.

Partners Assigned Care Pack, Unassigned Care packs, Registered Care Pack, Unregistered Care packs, Customer/Channel Partner, Customer/Channel Partner by region

Financial Ordered USD

Data sources: CSN ELF, WWCAMS, PPS Vertica database Other Flexible raw data reporting

NoteThis project is one of the first steps towards a future HP Inc. Channel Services Business Intelligence Platform for channel services sales orders, registration, delivery operations, costs, NPS, etc.

Copyright 2014 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice.5

Sprint detailsSprint 1 : Data Onboarding & Delta Loads

1. Identify CAMS Database tables required for Care PackReporting

2. Bring the required tables from CAMS Database into HPVertica Staging Database

3. Store the data in Vertica databse for Reporting purposesUAT Timeline:Dec 6, 2014 Dec 8, 2014

Sprint 2 : Build a Business layer in Vertica

1. Build consolidated Reporting tables (Fact tables)

2. Bring data from Elf Pack to HP Vertica database

3. Build QlikView Care Pack Report(s) for 2 KPIs UAT Timeline:Jan 5, 2015 Jan 9, 2015

1

2

3

Sprint 3 : QlikView Layer, Hardening Sprint and operational readiness

1. Build QlikView Care Pack Reports for remaining 3 KPIs

2. UAT Sign off by business

3. Move to Production (Test env to Prod env)

4. Go Live January 31, 2015Final UAT Timeline:Jan 19, 2015 Jan 23, 2015

Major deliverblesDatabase/Tables

Major deliverbles- Fact table(s)- 2 KPIs

Major deliverbles- Remaining 3 KPIs

Copyright 2014 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice.6

CAMS

Vista

Velocity

Fusion

OSS

CAMSReporting

CReST

Elf Pack

Registration Assignment Orders

Product Catalog

Consolidated Care pack reporting data

Schedule jobs

Linux Server

Flat Files

Order Management Systems

Care Pack Management Systems

EDW

Care Pack High Level Architecture

Revenue data

Direct Pull from EDW to Vertica

Operational Data Sources Apps Server Target Database Reporting

Business Users

QlikView Reports5 KPI & 31 dimensions

Copyright 2014 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice.7

QlikView Dashboard Demo

Demo provided by

Javeed

Copyright 2014 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice.

Backup slides

Care Pack and BI Platform Project PPS Indirect Fixed Care Pack Registration Taskforce Data Sheet: Care Pack BI Platform ProjectSlide Number 4Sprint detailsSlide Number 6Slide Number 7Backup slides