20 Ways to Delight your Customers & Gain their Loyalty (31West Knowledge Series)

22
20 Ways to DELIGHT Customers Follow Us On: LinkedIn | Google+ | Twitter | Fac eb: ttp://www.31west.net Toll Free: 877-262-5030 We deliver cost-effective outsourced technical support & help desk services, tailored to your company's specific Knowledge Series

description

20 ways to Delight your customers, increase satisfaction, enhance retention, grow loyalty and achieve brand excellence.

Transcript of 20 Ways to Delight your Customers & Gain their Loyalty (31West Knowledge Series)

Page 1: 20 Ways to Delight your Customers & Gain their Loyalty (31West Knowledge Series)

20 Ways to DELIGHT Customers

Follow Us On:LinkedIn | Google+ | Twitter | Facebook

Web:http://www.31west.net

Toll Free:877-262-5030

We deliver cost-effective outsourced technical support & help desk services, tailored to your company's specific needs.

Knowledge Series

http://www.linkedin.com/company/31west-global-services
https://google.com/+31westNetglobal
https://twitter.com/31WestGlobal
https://www.facebook.com/31WestGlobalServices
http://www.31west.net/
tel:(877)%20262-5030
mailto:[email protected]
Page 2: 20 Ways to Delight your Customers & Gain their Loyalty (31West Knowledge Series)

Under-Promise & Over-Deliver

Web: http://www.31west.net

http://www.31west.net/
Page 3: 20 Ways to Delight your Customers & Gain their Loyalty (31West Knowledge Series)

Keep Customers Informed: Always

Web: http://www.31west.net

http://www.31west.net/
Page 4: 20 Ways to Delight your Customers & Gain their Loyalty (31West Knowledge Series)

Use The Element of Surprise

Web: http://www.31west.net

http://www.31west.net/
Page 5: 20 Ways to Delight your Customers & Gain their Loyalty (31West Knowledge Series)

On The Spot Offers

Web: http://www.31west.net

http://www.31west.net/
Page 6: 20 Ways to Delight your Customers & Gain their Loyalty (31West Knowledge Series)

Be Transparent; Be Honest

Web: http://www.31west.net

http://www.31west.net/
Page 7: 20 Ways to Delight your Customers & Gain their Loyalty (31West Knowledge Series)

Convert Mistakes to Opportunities

Web: http://www.31west.net

http://www.31west.net/
Page 8: 20 Ways to Delight your Customers & Gain their Loyalty (31West Knowledge Series)

Listen, Learn & Repair

Web: http://www.31west.net

http://www.31west.net/
Page 9: 20 Ways to Delight your Customers & Gain their Loyalty (31West Knowledge Series)

Be Kind & Chivalrous

Kindness Boomerangs!!

Web: http://www.31west.net

http://www.31west.net/
https://www.youtube.com/watch?v=nwAYpLVyeFU
Page 10: 20 Ways to Delight your Customers & Gain their Loyalty (31West Knowledge Series)

Go the Extra Mile

Web: http://www.31west.net

http://www.31west.net/
Page 11: 20 Ways to Delight your Customers & Gain their Loyalty (31West Knowledge Series)

If You Can’t Help, Arrange For It

Web: http://www.31west.net

http://www.31west.net/
Page 12: 20 Ways to Delight your Customers & Gain their Loyalty (31West Knowledge Series)

Use Tech To Reach Out

Web: http://www.31west.net

http://www.31west.net/
Page 13: 20 Ways to Delight your Customers & Gain their Loyalty (31West Knowledge Series)

Privelege Schemes

Web: http://www.31west.net

Page 14: 20 Ways to Delight your Customers & Gain their Loyalty (31West Knowledge Series)

Happy Staff; Not Grumpy

Web: http://www.31west.net

Page 15: 20 Ways to Delight your Customers & Gain their Loyalty (31West Knowledge Series)

Empathize & Help

Web: http://www.31west.net

Page 16: 20 Ways to Delight your Customers & Gain their Loyalty (31West Knowledge Series)

No Hidden Charges; No Catch

Web: http://www.31west.net

Page 17: 20 Ways to Delight your Customers & Gain their Loyalty (31West Knowledge Series)

Cast Your Spell

Web: http://www.31west.net

Page 18: 20 Ways to Delight your Customers & Gain their Loyalty (31West Knowledge Series)

Make Customers; Not Sales

Web: http://www.31west.net

Page 19: 20 Ways to Delight your Customers & Gain their Loyalty (31West Knowledge Series)

Understand Their Tastes

Web: http://www.31west.net

Page 20: 20 Ways to Delight your Customers & Gain their Loyalty (31West Knowledge Series)

Never Bombard; Be Subtle

Web: http://www.31west.net

Page 21: 20 Ways to Delight your Customers & Gain their Loyalty (31West Knowledge Series)

Build Long-Lasting Relationships

Web: http://www.31west.net

Page 22: 20 Ways to Delight your Customers & Gain their Loyalty (31West Knowledge Series)

Web: http://www.31west.netWe provide inbound call center, help desk & tech support outsourcing services tailored to your company's specific needs.


TATA MAGIC EXPRESS...TATA MOTORS INSURANCE LOYALTY REWARDS TATA DELIGHT TATA OK TATA GENUINE PARTS TATA SURAKSHA TATA PROLIFE TATA KAVACH. ENGINE & AGGREGATES. Engine 4 stroke DICOR

TATA MAGIC EXPRESS...TATA MOTORS INSURANCE LOYALTY REWARDS TATA DELIGHT TATA OK TATA GENUINE PARTS TATA SURAKSHA TATA PROLIFE TATA KAVACH. ENGINE & AGGREGATES. Engine 4 stroke DICOR

Delight fabricators

Delight fabricators

Delight 2016 | Delight is not a Campaign — Maggie Lang

Delight 2016 | Delight is not a Campaign — Maggie Lang

FUNDRAISERS DELIGHT - Amazon S3and+Ebook… · and appreciation along the way to boost loyalty and inspire them to stay involved. BEST PRACTICE #1: Think strategically and make use

FUNDRAISERS DELIGHT - Amazon S3and+Ebook… · and appreciation along the way to boost loyalty and inspire them to stay involved. BEST PRACTICE #1: Think strategically and make use

Loyalty 1: prepaid+loyalty

Loyalty 1: prepaid+loyalty

Motivation delight

Motivation delight

Delight 2013 | Delivering Delight at Zipcar

Delight 2013 | Delivering Delight at Zipcar

Customer Delight

Customer Delight

ZEBRA’S POWERFUL 2D IMAGING SCANNER SOLUTIONS FOR … · 2020-07-08 · DELIGHT GUESTS AND IMPROVE CUSTOMER LOYALTY MOBILE MARKETING Electronically-delivered barcodes can be scanned

ZEBRA’S POWERFUL 2D IMAGING SCANNER SOLUTIONS FOR … · 2020-07-08 · DELIGHT GUESTS AND IMPROVE CUSTOMER LOYALTY MOBILE MARKETING Electronically-delivered barcodes can be scanned

10 Things Customers Expect from a Call Center (31West Knowledge Series)

10 Things Customers Expect from a Call Center (31West Knowledge Series)

Delight your customers. - Verizon Enterprise · Delight your customers. uly 016 3 Create digital experiences your customers will love to increase long-term engagement, loyalty and

Delight your customers. - Verizon Enterprise · Delight your customers. uly 016 3 Create digital experiences your customers will love to increase long-term engagement, loyalty and

FIS RETAIL LOYALTY · Explore FIS Retail Loyalty – It can help increase traffic through your store and provide a surprise and delight at checkout by using your customer’s loyalty

FIS RETAIL LOYALTY · Explore FIS Retail Loyalty – It can help increase traffic through your store and provide a surprise and delight at checkout by using your customer’s loyalty

TATA DELIGHT STAR SCHOLARS Rs.20,000 & Rs.10,000 merit scholarship distribution to 95 loyalty member children across India : Mar’14 – Apr14.

TATA DELIGHT STAR SCHOLARS Rs.20,000 & Rs.10,000 merit scholarship distribution to 95 loyalty member children across India : Mar’14 – Apr14.

Administering Loyalty - Oracle · 2020-01-17 · Loyalty programs create opportunities to engage, delight, and reward customers. You can foster long-term customer loyalty as part

Administering Loyalty - Oracle · 2020-01-17 · Loyalty programs create opportunities to engage, delight, and reward customers. You can foster long-term customer loyalty as part

Call Center Metrics (31West Knowledge Series)

Call Center Metrics (31West Knowledge Series)

Redefining Customer Success · 1 day ago · as conversational commerce to orchestrate hyper‑ automated journeys that lead to consistent customer engagement, loyalty and delight.

Redefining Customer Success · 1 day ago · as conversational commerce to orchestrate hyper‑ automated journeys that lead to consistent customer engagement, loyalty and delight.

PENGARUH CUSTOMER DELIGHT TERHADAP CUSTOMER LOYALTY

PENGARUH CUSTOMER DELIGHT TERHADAP CUSTOMER LOYALTY

Delight presentacion

Delight presentacion

Delight 2014 | Designing for Delight Workshop, Toby Sterrett

Delight 2014 | Designing for Delight Workshop, Toby Sterrett

Customer Delight Strategy in Hotel Industry · This level of satisfaction that increases customers’ loyalty for the company is called “customer delight”. Customer delight is

Customer Delight Strategy in Hotel Industry · This level of satisfaction that increases customers’ loyalty for the company is called “customer delight”. Customer delight is