20 th Annual Conference SCTM Benchmarking Survey John Harner Director of Travel Management Services,...
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Transcript of 20 th Annual Conference SCTM Benchmarking Survey John Harner Director of Travel Management Services,...
20th Annual Conference
SCTM Benchmarking Survey
John HarnerDirector of Travel Management Services, Indiana University
Ian ThomasPartner, Academic Travel Consulting
September 18, 2007
2007Benchmarking Survey
• Tracks changes in vendor relations, service fees, technology, and travel program structure.
• 68 institutions completed the survey– 47 attending the conference
Institution Type
Public80%
Private19%
Other1%
Annual T&E $ Volume
0%5%
10%15%20%25%30%35%40%
Less $5M $5-10M $10-20M Over $20M Don't Know
2005 2006 2007
• Total T&E spend may be increasing slightly
Annual Air Only $ Volume
0%
5%
10%
15%
20%
25%
30%
35%
Less $1M $1-3M $3-5M $5-10M $10M+ Don't Know
2005 2006 2007
Percentage International Air by $ Volume
0%
5%
10%
15%
20%
25%
20032004200520062007
• Significant decrease in International air $ volume
Survey Participants with Airline Agreements
55%64% 66%
58% 55% 56%51%
0%10%
20%30%40%50%
60%70%
2001 2002 2003 2004 2005 2006 2007
• Future questions will focus on types of contract
Contracted Airlines
0%
5%
10%
15%
20%
25%
30%
35%
40%
45%
AC FL AS AA CO DL F9 YX NW WN UA US
2005 2006 2007
• Significant decrease for American, Southwest and US Air
Where are airline contracts negotiated?
0%
10%
20%
30%
40%
50%
60%
By Institution
By System
By StateBy Consortia
BY TMCOther
2005 2006 2007
Institutions with Car Rental contracts
83%86% 85% 84% 84%
89% 89%
50%
60%
70%
80%
90%
100%
2001 2002 2003 2004 2005 2006 2007
Car Rental $ Volume
0%5%
10%15%20%25%30%35%40%
$0-100k
$100-300k
$300k-500k
$500k-1M
$1M+ Don'tKnow
2005 2006 2007
Car Rental Agreements
0%10%20%30%40%50%60%70%80%
2005 2006 2007
Local Hotel Agreements
44%
57%64%
77%70% 73% 72%
69%
0%
10%
20%
30%
40%
50%
60%
70%
80%
2000 2001 2002 2003 2004 2005 2006 2007
Hotel $ Volume
0%
5%
10%
15%
20%
25%
30%
35%
Less $500k $500- $1M $1- 3M Over $3M Don't Know
2005 2006 2007
Survey Participants with Ghost Card Programs
69% 67% 68%55% 57% 59%
0%20%40%60%80%
100%
2002 2003 2004 2005 2006 2007
• Unexplained drop in Ghost Card programs could be due to increased use of Procurement cards
0%5%
10%15%20%25%30%35%40%
2005 2006 2007
Ghost Card Companies
Survey Participants with Corporate Card Programs
81%
96%90%
85%
77%86%
75%
50%
60%
70%
80%
90%
100%
2001 2002 2003 2004 2005 2006 2007
0%5%
10%15%20%25%30%35%40%45%
2005 2006 2007
Corporate Card Companies
Corporate Card Programs with
Individual Liability
71% 70% 71% 73% 73%
50%
60%
70%
80%
2003 2004 2005 2006 2007
• Majority individual liability rather than institutional liability
Survey Participants with Purchasing Cards
89% 90% 90% 87% 88% 92% 85%
0%
25%
50%
75%
100%
2001 2002 2003 2004 2005 2006 2007
0%5%
10%15%20%25%30%35%40%45%50%
2005 2006 2007
Purchasing Card Companies
Is P-Card used for Travel?
29% 31%45% 41% 41%
36% 40%
0%
20%
40%
60%
80%
2001 2002 2003 2004 2005 2006 2007
0%5%
10%15%20%25%30%35%40%45%50%
2005 2006 2007
Number of Contracted Travel Agencies
0%
10%
20%
30%
40%
50%
60%
70%
80%
Full ARC AgencyAccreditation
CTDAccreditation
Not Accredited Don't know
ARC/CTD Accreditation
0%
10%
20%
30%
40%
50%
60%
70%
Required Required, withreasonable exceptions
permitted
Optional
2005
2006
2007
Is Use of Travel Agency Required?
• Policy on use of contracted travel agencies reflects the need for flexibility in academic travel management
0%5%
10%15%20%25%30%35%40%45%
In-houseoperated
AMEX /Rosenbluth
BCD/WorldBTI
Carlson/TQ3Nav
Regionaltravel
agency
Local travelagency
2005 2006 2007
Travel Agencies Used by Survey Participants
0%
5%
10%
15%
20%
25%
30%
$0 $10 orless
$11-$15 $16-$20 $21-$25 $26-$30 $31-$35 $36-$40 $41-$45 $46-$55
2005 2006 2007
• Fees remaining constant with about half paying more than $25
DomesticService Fees
International Service Fees
• Noticeable increase with half now paying more than $30
GDS Related ServiceFee Increase
Yes42%
No47%
Don't know11%
• Nearly one half of respondents were not subjected to service fee increases as a result of the new Global Distribution System cost structure
Survey Participants with Self-Booking Tools
24% 22%29%
34%42%
51%44%
49%
0%
10%
20%
30%
40%
50%
60%
2000 2001 2002 2003 2004 2005 2006 2007
• When asked the same question at the 2006 conference keynote address, the audience response was 48%, also a decrease over 2005, and a significantly different respondent pool.
8%
19%26%
20%27%
0%
10%
20%
30%
40%
2003 2004 2005 2006 2007
Self-Booking Adoption Rate
• Seven of 18 respondents had adoption rates of 30% or higher
0%
10%
20%
30%
40%
50%
60%
70%
$0 $10 orless
$11-$15 $16-$20 $21-$25 $26-$30 $31-$35 $36-$40 $41-$45
Online Full-service (domestic)
• 67% are charging travelers a service fee of $10 or less (84% in 2006 )
Online Booking Service Fees
Top Self-Booking Tools
0%5%
10%15%20%25%30%35%
2005 2006 2007
* OTAs are business versions
0%
10%
20%
30%
40%
50%
60%
Online Booking Fulfillment
Planning an Online Booking Implementation Next Year?
21%
42%
60%
39%46%
45%38%
0%
25%
50%
75%
2001 2002 2003 2004 2005 2006 2007
Survey Participants with Automated Expense Reports
11%
17%
24%
20%23%
19%23%
25%
0%
5%
10%
15%
20%
25%
30%
2000 2001 2002 2003 2004 2005 2006 2007
Expense Report Applications
0%
10%
20%
30%
40%
50%
60%
70%
80%
Developed in-house
Concur/Gelco/Vinnet
ExtensityPeoplesoft
Other
200520062007
• The predominance of internally developed applications highlights the unique needs of academia
Planning to Begin Automated Expense Reporting Next
Year?
19%
32% 35% 34% 38% 41%29%
0%10%
20%
30%
40%50%
2001 2002 2003 2004 2005 2006 2007
Travel Management Position
Dedicated Position
54%
Position with Other Responsibi
lities46%
Travel Management Position Reporting
Other29%
Purchasing29%
Financial Management
21%
Accounts Payable
21%
Travel Management Responsibilities
0%10%20%30%40%50%60%70%
Travel Manager (dedicated position) salary range
0%
5%
10%
15%
20%
25%
30%
35%
Reason for not attending 2007 SCTM conference
41%
35%
6%
18% Budget constraints
Scheduling conflict
Decided to attend adifferent travel-relatedconference
Other
• 17 of the 68 Survey Participants did not attend the 2007 SCTM conference