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2 The Problem Definition Process Recognize the problem or opportunity Find out why the information...
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2
The Problem Definition Process
Recognize the problem or opportunity
Find out why the information is sought
Understand the decision making environment
Use the symptoms to help clarify the problem
Translate mgt. problem to marketing research problem
Determine whether the information already exists
Determine whether the question can be answered
State the research objectives
Can the problem become opportunity?
Any suspect motives?
Examine cultural &bureaucracy issues
Determine cause &effect relationships
Mgt. support is key
Have you researchedother research?
Are the objectivesdoable / realistic?
Include timetable andresponsible party
Chapter Two
3
• Pilot Studies• Focus Groups• Case Analyses• Secondary Data• Concept Testing• Depth Interviews• Taste Tests• Experience Surveys
Pu
rpos
e
Key
Met
hod
s
• Define Terms• Clarify Problems• Develop Theories• Establish Priorities• Gain General Information
Preliminary research conducted to increase understanding of a concept, to clarify the exact nature of the problem to be solved, or to identify important variables to be studied.
Preliminary research conducted to increase understanding of a concept, to clarify the exact nature of the problem to be solved, or to identify important variables to be studied.
Exploratory Studies Defined
The Decision Making EnvironmentExploratory Studies
Chapter Two
Theoretical base for your research
Evaluative report of existing literature
Critical assessment of the current state of
knowledge
Find out what has already been done Discover what has not yet been addressed Position your research Identify gaps or flaws in existing research Suggest methods you should use Provide support for your chosen methods
Select topic◦ Achievable, interesting, focused, important
Determine what you want to know◦ Break down into topic areas
e.g. Student drinking: current behaviour, effects on health, effects on functioning, motivations, etc.
Identify key search words and synonyms◦ e.g. Charity advertisements, charity appeals,
nonprofit advertising, not-for-profit advertising, nfp, etc.
Identify information sources◦ Books, academic journals, popular press articles,
government documents, conference proceedings, etc.
◦ ABI Inform is an important management database http://www.uleth.ca/lib/; Select “articles”; Select
“management”; Select “connect” for ABI Inform
Use general and specific information ◦e.g. Recycling:
Overall recycling trends,
general consumer motivations for recycling,
specific local programs.
Use peer-reviewed academic articles when possible
◦other (gov’t reports, popular press, stats, etc.)
REVIEW◦ What is the current state of knowledge in the
area?◦ How have others approached the research area? ◦ What are the key concepts and theories in the
area? MOVING FORWARD
◦ What do we still need to find out?◦ What is the best way to find that out? ◦ What would be the importance of your research?
Literature review for your group topic◦ Determine what you want to know
◦ Identify search terms
◦ Find several relevant articles
◦ Summarize these
◦ Write the lit review with references
◦ Submit via email to prof. and all group members