2 Power up - AT&TUVE209_VOIP_3800_CSI_Guide_Inside_Release UVE209_VOIP_3800_CSI_Guide_Inside_Release...
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Gather materials needed for setup: Get started Approximate installation time: 35 minutes FPO ATT92410665-4 (UV VOIP 3800 CSI INST GUIDE) 911 Acknowledgment form Terms of Service AT&T U-verse Digital Voice Quick Guide 911 stickers Not included: Flathead screwdriver (only needed if installing on multiple wall jacks) Phone cord Need more help? Go online: Visit att.com/uversesupport. Call us: Dial 1.800.288.2020 and say “U-verse technical support.” ©2009–2010 AT&T Intellectual Property. http://www.att.com/gen/privacy-policy?pid=2587 All rights reserved. AT&T, the AT&T logo and all other AT&T marks contained herein are trademarks of AT&T Intellectual Property and/or AT&T affiliated companies. Battery backup unit (BBU) AT&T U-verse ® Digital Voice SELF- INSTALLATION GUIDE 1. Check your connections. Check all cables and cords to ensure they are connected properly and securely. 2. Power down, power up. Unplug the black power cord from the back of the Residential Gateway. Leave the Residential Gateway unplugged for 15 seconds and plug it back in. 3. Wait for blinking indicator lights. Wait two minutes, then retry what you want to do. Having trouble? Here are a few common issues to check: Still having problems? Many issues can be resolved with three simple steps: What is your service activation date? Do not attempt to install your service until your service activation date. You can find this date on your packing slip. Did you activate your service? You must complete activation for your AT&T U-verse Digital Voice service to work correctly. See step 3 above. Go to support.att.com/phoneinstall for more detailed installation instructions. Before you begin: 911 Acknowledgment Terms of Service Quick Guide Power up 2 Congratulations! You’ve successfully installed AT&T U-verse Digital Voice. Activate 3 1. Call 1.877.377.0016 from your home phone. 2. Enter your AT&T U-verse Digital Voice phone number as indicated, and continue to follow the voice instructions to complete the activation. Important: You will temporarily lose high- speed Internet access during this step. If you have AT&T U-verse TV service, you will also temporarily lose your TV/DVR connection. 1. Power down your Residential Gateway by unplugging the power adapter. You will no longer need this power supply. 2. Connect the battery backup unit by plugging it into an electrical outlet. Then plug the round connector into the Power port on the Residential Gateway. Be sure to switch the power to On. You should see a solid green Power light to indicate a successful power connection. RESET POWER RESET POWER Before After Attach your battery backup unit: 1. Check your service activation date. Do not attempt to install your service until your service activation date. You can find this date on your packing slip. 2. Do you have a security system, health alarm, or water meter monitor? You will need special installation assistance. Call 1.800.288.2020 to schedule an appointment with an AT&T U-verse® service technician or call your monitoring provider. Additional charges will apply for professional installation services from an AT&T U-verse service technician. Before installation: Do not attempt to install your service until your service activation date. You can find this date on your packing slip. Habla español? Para las guías en español, por favor visitar support.att.com/userguides.
Transcript of 2 Power up - AT&TUVE209_VOIP_3800_CSI_Guide_Inside_Release UVE209_VOIP_3800_CSI_Guide_Inside_Release...
Gather materials needed for setup:
Get started Approximate installation time: 35 minutes
UVE209_VOIP_3800_CSI_Guide_Back_Release UVE209_VOIP_3800_CSI_Guide_Front_Release
ATT91800646-4
FPOATT92410665-4
(UV VOIP 3800 CSI INST GUIDE)
911 Acknowledgment form Terms of Service
AT&T U-verse Digital Voice Quick Guide 911 stickers
Not included: Flathead screwdriver (only
needed if installing on multiple wall jacks)Phone cord
Need more help?Go online: Visit att.com/uversesupport.Call us: Dial 1.800.288.2020 and say “U-verse technical support.”©2009–2010 AT&T Intellectual Property. http://www.att.com/gen/privacy-policy?pid=2587 All rights reserved. AT&T, the AT&T logo and all other AT&T marks contained herein are trademarks of AT&T Intellectual Property and/or AT&T affiliated companies.
Battery backup unit (BBU)
AT&T U-verse® Digital Voiceself-installationguide
1. Check your connections.Check all cables and cords to ensure they are connected properly and securely.
2. Power down, power up.Unplug the black power cord from the back of the Residential Gateway. Leave the Residential Gateway unplugged for 15 seconds and plug it back in.
3. Wait for blinking indicator lights.Wait two minutes, then retry what you want to do.
Having trouble? Here are a few common issues to check:
Still having problems? Many issues can be resolved with three simple steps:
What is your service activation date?Do not attempt to install your service until your service activation date. You can find this date on your packing slip.
Did you activate your service?You must complete activation for your AT&T U-verse Digital Voice service to work correctly. See step 3 above.
Go to support.att.com/phoneinstallfor more detailed installation instructions.
Before you begin:
911 Acknowledgment
Terms of Service
Quick Guide
Power up2
Congratulations! You’ve successfully installed AT&T U-verse Digital Voice.
Activate31. Call 1.877.377.0016 from your home phone.
2. Enter your AT&T U-verse Digital Voice phone number as indicated, and continue to follow the voice instructions to complete the activation.
Important: You will temporarily lose high-speed Internet access during this step. If you have AT&T U-verse TV service, you will also temporarily lose your TV/DVR connection.
1. Power down your Residential Gateway by unplugging the power adapter. You will no longer need this power supply.
2. Connect the battery backup unit by plugging it into an electrical outlet. Then plug the round connector into the Power port on the Residential Gateway. Be sure to switch the power to On. You should see a solid green Power light to indicate a successful power connection.
RES
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Attach your battery backup unit:
1. Check your service activation date.Do not attempt to install your service until your service activation date. You can find this date on your packing slip.
2. Do you have a security system, health alarm, or water meter monitor?You will need special installation assistance. Call 1.800.288.2020 to schedule an appointment with an AT&T U-verse® service technician or call your monitoring provider. Additional charges will apply for professional installation services from an AT&T U-verse service technician.
Before installation: Do not attempt to install your service until your service activation date. You can find this date on your packing slip.
Habla español? Para las guías en español, por favor visitar support.att.com/userguides.
UVE209_VOIP_3800_CSI_Guide_Inside_Release UVE209_VOIP_3800_CSI_Guide_Inside_Release
Questions? Go online: Visit att.com/uversesupport.
Connect the gray phone cord from the Lines 1 & 2 port on the Residential Gateway to your phone (see diagrams below). If you are using a cordless phone, make sure the base station is plugged into an electrical outlet.
If you have a green data cable plugged into your Residential Gateway...
If you have a coaxial cable plugged into your Residential Gateway...
continue to step 2 on reversecontinue to step 2 on reverse
a. Go outside and find your phone box.*
b. Open the phone box by removing the screw with a flathead screwdriver.
c. Disconnect the phone line.
d. Close the box and screw shut.
*One side of the phone box may not be accessible because it is for phone company use only.
Figure 1: Disconnecting an outside phone line
Figure 2: Coaxial cable plugged into your Residential Gateway
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1. If you answered “yes” to all the questions above, follow the instructions for disconnecting an outside phone line (figure 1).
2. Connect the gray phone cord from the Lines 1 & 2 port on the Residential Gateway to a wall jack (figure 2).
Switch to convenient, free paperless billing.Reduce your risk of identity theft, plus retrieve up to 12 months of bills online. Go to att.com/Ugreen and select Stop Paper Bills.
In order to perform the advanced setup of AT&T U-verse Digital Voice, you must be able to answer “yes” to these questions:1. Do you have AT&T U-verse TV service?2. Do you have access to the phone box outside your home? (See figure 1.)3. Do you have an unused phone jack near your Residential Gateway?4. Does your Residential Gateway have a coaxial cable plugged into the Cable Line port? (See figure 2.)
If you answered “no” to any of these questions, you must follow the basic setup in step 1a. Or, if you prefer, you can schedule an appointment with an AT&T U-verse service technician by calling 1.800.288.2020. Additional charges will apply for professional installation services from an AT&T U-verse service technician.
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For installation on one phone or a cordless base station.
Note: If you live in a building with multiple housing units, you must use these basic setup steps:
1a Basic setupApproximate time: 10 minutes
For installation on all wall jacks.1b Advanced setupApproximate time: 15 minutes
You can find more detailed installation instructions online at support.att.com/phoneinstall.
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