2-1-1 in Transylvania County - Annual Report 2011
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Free 24/7 Confidential Multilingual Community Service Information Line TRANSYLVANIA COUNTY 2011 RESULTS Calls: 975* Call Records: 604 *includes followup, advocacy and crisis Online Visits: 782 Unique Visitors: 615 2011 ANNUAL REPORT 2-1-1 IN TRANSYLVANIA COUNTY Top Caller Needs Call Volume Trend Referral: assessing the needs of callers and identifying appropriate resources Information: responding to specific inquiries about human services Contract: providing services to callers via contracts with outside agencies Advocacy: taking steps on behalf of callers to overcome barriers to services Crisis: performing crisis intervention to ensure the safety of callers or others 64.6% 31.8% 1.7% 2.0% Call Types Top Five Needs by Financial Request Financial Calls Medical Care Expense $8,000 9 Utility Service Expense $4,662 89 Housing Expense $4,180 48 Mobility Aids $150 2 Transportation Expense $125 11 Top Five Unmet Needs • Utility Service Expense • Housing Expense • Home Rehabilitation Programs • Medical Care Expenses • Transportation Expenses 29% Housing and Utilities 9% Individual, Family and Community Support 13% Health Care 8% Legal, Consumer and Public Safety Services 6% Mental Health and Addictions 6% Food/Meals 6% Income Support and Assistance 3% Clothing, Personal and Household Needs 4% Transportation 3% Other Government and Economic Services 3% Information Services 1% Education 4% Volunteers and Donations 2% Employment 1% Arts, Culture and Recreation 0% Disaster Services Volume of Service 2007 2008 2010 2011 2009 1,000 2,000 328 533 776 874 975 0%
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Read about the trends and stories from 2-1-1 during 2011 in Transylvania County, NC.
Transcript of 2-1-1 in Transylvania County - Annual Report 2011
Free 24/7Confidential MultilingualCommunity Service Information Line
transylvania county
2011 results
Calls: 975*Call Records: 604*includes followup, advocacy and crisis
Online Visits: 782Unique Visitors: 615
2011 annual report 2-1-1 in transylvania county
Top Caller Needs
Call Volume Trend
Referral: assessing the needs of callers and identifying appropriate resourcesInformation: responding to specific inquiries about human servicesContract: providing services to callers via contracts with outside agenciesAdvocacy: taking steps on behalf of callers to overcome barriers to servicesCrisis: performing crisis intervention to ensure the safety of callers or others
64.6% 31.8%
1.7%2.0%
Call Types
Top Five Needs by Financial Request
Financial CallsMedical Care Expense $8,000 9Utility Service Expense $4,662 89Housing Expense $4,180 48Mobility Aids $150 2Transportation Expense $125 11
Top Five Unmet Needs
• Utility Service Expense
• Housing Expense
• Home Rehabilitation Programs
• Medical Care Expenses
• Transportation Expenses
29%
Housing and Utilities
9%
Individual, Family and Community Support
13%
Health Care
8%
Legal, Consumer and Public Safety Services
6%
Mental Health and Addictions
6%
Food/Meals
6%
Income Support andAssistance
3%
Clothing, Personal andHousehold Needs
4%
Transportation
3%
Other Government and Economic Services
3%
Information Services
1%
Education
4%
Volunteers and Donations
2%
Employment
1%
Arts, Culture and Recreation
0%
Disaster Services
Volume of Service
Total Financial Needs Expressed: $879,159
Utility Service Payment $341,020
Housing Expense $349,968
Medical Bill Payment$83,395 Utility Deposit
$31,421 Home Rehab$12,500
HousingShelter
7,229
Individual & Family Support
5,099
Community Services
2,500
Food
2,203
4,709
Utilities
2007 2008 2010 20112009
20,000
40,000
60,000
42,79132,191
42,50546,473 44,642
2007 2008 2010 20112009
1,000
2,000
839548
807 1,004 1,013
2007 2008 2010 20112009
2,000
4,000
6,000
3,5302,646
3,540
5,926 5,922
2007 2008 2010 20112009
1,000
2,000
328 533776 874 975
0%
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2-1-1 caller story
2-1-1 by the numbers
connect with 2-1-1
what 2-1-1 callers are saying
“I had no idea there were so many people willing to help. Because of 2-1-1, we’re golden.” That’s what Mr. Taylor said when Keith, a 2-1-1 referral specialist, called to see how things had progressed after their initial contact.
When Mr. Taylor first called 2-1-1, he was unable to work due to a health crisis. He, his wife and three children had been staying with friends for the past six months. The landlord had discovered them, and the Taylors were forced to leave.
Facing homelessness, the Taylors needed a number of resources to get on their feet. Keith connected them to housing programs, transportation assistance so his wife could look for work, food assistance, and rent and utility assistance for the new home. At the time of follow up, they had lined up assistance to move into their new apartment and had even connected friends to resources they didn’t know existed before calling 2-1-1.
If the backbone of our service is our comprehensive database and wide array of technological avenues to connect to it, then the heart is the human connections we develop through our caring, highly trained, referral specialists.
We asked our callers what they thought of 2-1-1, and here’s what they said:
2-1-1...•points me in the right direction.•has that personal touch.•helps me find the resources I need.•has the latest information.•provides options for finding help.•is the place to turn when searching for services.
91percent of callers stating they learned new information about
community resources by calling 2-1-1
quality and performance
28 quality standards in 2-1-1’s accreditation
82percent of calls answered within 30 seconds or less
95 percent of service providers stating they are better able to address client needs because of 2-1-1
61,320hours of operationby 2-1-1 in a year
scale and scope
87percent of the U.S. now served by a 2-1-1
4counties currently served by Asheville-based United Way’s 2-1-1 of WNC
84 percent of North Carolina served by the NC 2-1-1 system
2,207providers listed in the 2-1-1 database
community resource database
56percent of providers listed that are nonprofit
organizations
44 percent of providers that are public or government entities
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