MobiCall App Security under control

The MobiCall App assures an efficient alerting process, reliable personal protection and workflow optimisation in a simple way on mobile devices.

MobiCall network architecture

IP contact controller

Building Management System

OPC, KNX, XML

Fire alarm systemESPA 4.4.4,

ESPA-X

ICT-MonitoringSNMP, TCP/IP

Web- management

MobiCall

Emergency device

MobiCall AppStructure and overview

Unpredictable emergency situations and major events can occur at any time. For such emergencies, the MobiCall App provides a way to trigger and acknowl-edge alarms. A wide range of features and performance characteristics are available for mobile users. These functions offer an improved protection of employees and emergency responders, a direct exchange of information and a quick response to emergency or critical situations, as well as to technical alarms. As a consequence, the overall security is increased and key business processes are preserved, thus allowing to avoid technical faults and system breakdowns.

The MobiCall App is part and parcel of the MobiCall solu-tion. It is actually the focus of our communication system,

acting as a central alarm and information platform. A great added value of the solution is that all conceivable means of communication are available to trigger an alarm. Standardised and manufacturer-specific interfaces allow a complete integration of the existing production plants, hazard detection technologies, building automa-tion systems, IT components and Basic Process Control Systems.

Based on events, MobiCall can alert the responsible technicians, department managers, safety officers, staff members and external stations, either individually or on a group basis. For this purpose, all known media are available and can be interactively controlled using voice, text, image and video messages.

MOBICALL DMZ GATEWAY

To ensure the highest security level, Mobicall gateway can be implemented in the DMZ. So, a secured connection is established through the DMZ.

IoTLoRa, SigFox,

NB-IoT

Firewall MobiCall gateway

Firewall

3G /4G

MobiCall AppSecurity under control

Secure and monitored connection

The connection and availability of the different com-munication channels (mobile network and Wi-Fi) can be checked at defi ned intervals, thanks to the interplay between the central system and the MobiCall App. The MobiCall App displays the connection status in real time. If no network is available, a notifi cation is delivered to the central device and to the mobile unit, thus allowing

to trigger a technical alarm, according to the confi gura-tion. If, in the event of an alarm, no data connection is available, the alarm recipient can also be informed using different channels, such as via voice call or SMS. In this case, it is also possible to transfer the information to further terminal devices of the alarm recipient or even to notify alternative recipients.

Mobicall App fi ts in with your needs

Our App offers a wide performance scope. According to your needs, you can decide which components a user is allowed to use. The following items are available:

• alarm trigger• alarm acknowledgement• lone workers’ protection• team presence status• SIP Client• task management• functions linked to hospitality facilities

Process optimization

Customer-specifi capplications

Voice-recording, Web-playback

Mobilization &Evacuation

Hotline & Conference

Monitoring of technical components

IT Monitoring

Lone worker protection & Localization

Task-management,4G/ Wi-FiClient-Applications

Alerting & Emergency calls

IoT-based Monitoring & alerting

Integration production alerts

The MobiCall App is available in the app stores of all leading platforms.

Fields of application:

MobiCall AppAcknowledgement and trigger

The graphical user interfaces allow to employees, emergency responders, managers and security offi cers to directly and intuitively trigger alarms and scenarios, independently from time and location. According to the situation, quick start alarms, which are structurally pro-vided, can be released. Alternatively, the MobiCall App also permits to create dynamic alarm messages, using individual modules. To enhance the personal security, for instance, as regards fi eld representatives, is it also pos-sible to directly trigger alarms even on locked screens or through hardware buttons. The ACL function allows to

assign authorisations, so that each user can only activate alarms with regard to the respective area.

The whole solution can be confi gured as a distributed trustworthy alarm system. One of its big advantages is that a huge number of recipients can be achieved within seconds thanks to an improved data connection. Depend-ing on the confi guration, the user has the choice to send either a positive or a negative alarm acknowledgement and to share more information.

Trustworthy receipt of information and alarms

• Alarms can be received individually or on a group basis• Positive or negative alarm acknowledgement • Selection of different ringtones, depending on the

alarm priority• Acoustic alert even in silent mode• Display of building plans and integration of external cards• Login and logout functions for members of alarm groups• Multimedia integration including video stream• Alarm reception also via smartwatch• Direct call-back function and starting of conference calls

Easy and quick trigger of alarms and events

• Fixed quick start alarms can be directly triggered• Dynamic alarms with modules dedicated to detailed

information, location, pictures and videos• Input of documentations and building plans• Security alerts for watchmen or social workers, for example,

if an alarm is not cancelled within the time stated, an alert is automatically released

• Assignment of authorisations • Automatic transmission of alarm reports to the users who

triggered them• Trigger in case of locked screen * • Trigger through hardware button *• Graphic display of successful alarm triggers• Alarm trigger via smartwatch• Automatic starting of teleconferences

* depending on the operating system and the terminal device

• Solution created for Android devices and based on the DGUV (German Statutory Accident Insurance) 112-139

• Deliberate (red button) and automatic alarms (man-down, no-movement, time, escape and tear-off alarm) are supported

• Automatic establishing of emergency conferences between alarm trigger and alarm recipient

• Server-based and local monitoring of terminal devices• Integrated device test before starting work• Localisation via Wi-Fi, Bluetooth Beacons and GPS• Display of building and site plans• Support to patrols and guardian controls• Web-based monitoring mode for MobiCall

Task management

For the daily operations management, an efficient use of all means of communication is an important cost and quality factor. MobiCall makes a full networking among machines, devices, sensors and relevant staff members possible, thus allowing to transfer directly key process data as well as critical threshold values. As a

Lone workers’ protection

The Android MobiCall App can work in conjunction with MobiCall for a better protection of lone workers. The solution is designed on the basis of the DGUV (German Statutory Accident Insurance) 112-139 regulation in order to ensure a reliable personal protection. In case of emer-gency, MobiCall provides first responders with a quick notification thanks to a simultaneous communication proc- ess. The coordination of all the people acting can take place using teleconferences that are automatically started.

consequence, workflows are optimised and, therefore, process costs are reduced, while the service quality is significantly improved. The MobiCall App plays a key role in this context. In fact, our App facilitates the cross-media planning, management, monitoring and implementation of tasks.

• Cross-media input of service tasks via web or via App• Input with text and picture information• Consideration of duty rosters and on-call schedules• Extensive information related to tasks status via App• Transmission of status messages (e.g. about levels)• Skill-based tasks assignment • Login and logout functionalities for staff members• VIP functionality to prioritise some tasks• Multi-client capable web portal for SLA times monitoring• Evaluation of the service quality

ALERTING

Localisation Control centre

Android iOS WindowsPhone

Trigger alarmsIndividual and user groups-specific trigger of alarmsQuick start alarmsDynamic generation of alarms with text, image and location infoTop priority alarmAlarm report in real-timeSmartwatch integration

Alarms receiptIndividual and user groups-specific alarm receiptConfirmation functions (positive/negative)Comment field Control of alarm tones in order of priority (5 levels)Acoustic alert even in silent modeTransmission of multimedia contents (images, docs, videos)Smartwatch integration

Task managementIndividual and user groups-specific Multimedia input and receipt of tasksInput of different task schedules, e.g. depending on the skillsDetailed information history: task in process, break, positive or negative completion of the task and comment field

Personal security and lone workers protectionOperation based on the DGUV (German Statutory Accident Insurance) 112-139 Integrated device test before starting workDeliberate (red button) and automatic alarms (man-down, no-movement, time, escape and tear-off alarm) are supportedTear off via pull-cord alarm triggerIntegration of external emergency push button via BluetoothAlarm trigger in case of locked screenDeferred guardians alarmServer-based and local monitoring of terminal devicesLocalisation via Wi-Fi, Bluetooth Beacons and GPSActivation of positioning sound Establishment of an emergency conference

General functionsSIP client functionsVideo telephonyLogin and logout functionalitiesConnection indicatorIndividual and user groups-specific Input of status displayEncryption of the communicationAutomatic change of registration between GSM and WIF environmentsMobiCall gateway for DMZRedundancy function supported User languages German, English, French

Mobicall AppFeature list

New Voice MobiCall – Added values overview

Flexible, modular and highly performative

• Platform-independent solution• Decentralised and centralised structure• Optional virtualization• Load sharing support• Cloud-ready application• Full multi-media integration• +350 interfaces for subsystems

New Voice International AG

• +25 years of experience• 60 employees• +6,000 installations• 250 marketing and service partners• Worldwide branch offi ces

GermanyAustriaFrance

Switzerland

Australia

China

Dubai

Brazil

USA

Security under control

• Internal system monitoring• Optional geo-redundancy• Automatic backups• Interfaces monitoring• Automatic recording

Usability

• Process-oriented system management• Sector-specifi c confi guration options• Multi-client capable web access• Templates and fi ltering functions for statistical

alarm evaluation• Reporting with graphics

New Voice International AG The Swiss company New Voice International AG has been developing high-quality solutions in the security, telecommunication and information technology fields since 1991. Having successfully implemented more than 6,000 systems worldwide, New Voice is the leading provider in the “Unified Event Communication” industry. The main product is “MobiCall”, since it guarantees an individually tailored solution in terms of alerting, mobilisation, evacuation, information distribution and monitoring in professional environ-ments. More than 60 employees around the world are collaborating in the development, sales, project management, installation and support departments in order to create reliable and innovative products combined with user-friendly interfaces.

© Copyright 2017 New Voice International AG All rights reserved.

The information provided in this document contains general descriptions or performance features which can vary according to the infrastructure and the software version.

MANUFACTURER:

New Voice International AG

St. Gallerstrasse 8CH 8853 LachenTel: +41 58 750 11 10mobicall@newvoice.chwww.newvoiceinternational.com

ASIA PACIFIC & AFRICA:

New Voice Australia

Level 1 / 7 Clunies Ross CourtEight Mile Plains 4113, QueenslandTel: +61 7 5667 2990mobicall@newvoice.com.auwww.newvoice.com.au

EUROPE & MIDDLE EAST:

New Voice International AG

St. Gallerstrasse 8CH 8853 LachenTel: +41 58 750 11 10mobicall@newvoice.chwww.newvoiceinternational.com

EASTERN EUROPE:

New Voice (Austria) GmbH

Paschinger Strasse 59A 4060 LeondingTel: +43 732 890 120mobicall@newvoice.atwww.newvoice.at